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LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
They will trap you into a commitment with 0 forthcoming information about what you have committed to. No emails, no refunds, and many hurdles to remove yourself from their slimy fingers. NEVER USE OR TRUST THIS EVIL COMPANY!
Tip for consumers:
Never trust these scammers!
Products used:
“Free trial” they make sure you have no idea they are charging you monthly unless you check your credit card account transactions. SUPER SCANDALOUS!!!
Created Living Trust for a friend for less than $50. The document was signed and notarized by a mobile notary, the day before friend went into a coma. Subsequently,
The document went through the California courts with the help of a paralegal without
Any problems and saved her daughter thousands of dollars and many months of
Probate.
At first I was skeptical, and like any other FREE TRIAL I knew there is a catch. I needed to submit a Operating Agreement document for my LLC so I need a template. I tried Law Depot and it was very simple and easy, you answer the basic questions and they guide you the rest... I was able to download my completed AO in Word doc and also saved a copy on the LawDepot page. I didn't mind the one time charge of $33 it was worth it.
Now 2 months later, I needed another set of corp documents for my small business, and they have a template for it! Satisfied, I decided to pay for the 1 year subscription, it seems they have a template for just about anything I need. Thanks LawDepot.
I, unlike almost every one else whom commented, actually read the trial period condition and got a FREE document. I simply cancelled my TRIAL subscription upon printing the document. I also used a debit gift card (with no money on it), so if they do reneg on their free guarantee, I will be the one laughing in the end.
We accessed Law Depot for one purpose, and found solutions for many business and personal documents. When I weigh the cost of involving a lawyer for consultations and agreements, against the monthly cost to access the portfolio of documents online, there is no comparison. I have since recommended Law Depot to other business owners, and I consider the subscription cost to be one of the best investments we made this year. I read many reviews that seem to indicate you wanted the one-time for-free document only, and you have been frustrated with the fact you triggered a monthly subscription. I guess my perspective is different, as nearly every month I find I am going back to the website to research how to craft a documentary solution to a business or personal problem. My lawyer charges $150 an hour for consultations, so its nice to be able to do my own due diligence and save the legal fees for when it really counts. As a small business owner, I am grateful for he quality documentation and hands-on user-friendly format of Law Depot. If I choose to cancel my subscription in the future, perhaps I too will find the cancellation process frustrating, but the site has literally saved my business thousands in legal fees and has provided us with credible documentation, contracts, and even corporate filing documents that make us look very professional. Thank you Law Depot.
Tip for consumers:
Be aware that a "free trial" isn't easily cancelled. A better decision would be to resolve whether the service is worth the annual cost, which is quite reasonable.
Products used:
Legal forms and documents
Despite several attempts, I was still having difficulties in printing off one my documents which upon contacting LawDepot Janet was able to resolve for me immediately.
I found Janet very helpful and a pleasure to deal with and a real credit to LawDepot.
A little unsure if this is good enough. Also my fault that I Was trying to use discover card and realized you did not except discover
Hello Daniel,
Thank you for the feedback. Unfortunately, we do not accept Discover cards. You will find the accepted mode of payment on the order page itself. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday from 8 am -7 pm ET.
Regards,
Divine
Customer Support
I was told I could cancel anytime the first month and I would not be charged and I canceled in a week and a half because the school would not accept their document as a legal document and once I canceled I was charged $33 the next day. I called and said I had canceled, why was I charged? The lady said sorry we can not refund you the money because you had it longer than 7 days so we charged you for a full month.
I paid my membership fee and then discovered that:
1) Their forms and support do not cover my state. Not sure how you can find this out ahead of time.
2) You cannot download ANY blank forms... the main reason I signed uo.
3) After I went thru thru the process of filling out the forms online and tried to print them out I discovered that you cannot do this unless you either pay more money or sign up for a free trial... yeah, one of those "FREE" trials (7days) that charges you $33/mo after that if you don't cancle.
You would be better off with a slimey, overpriced lawyer!
Blank forms are not typically provided as you need to answer questions in the template in order to add clauses to the document you are preparing. If you are preparing a lease for example, you can leave the date, rental amount and names blank and a blank line will be inserted. However, other questions need to be answered so the lease contains the correct information regarding many other clauses. The document may also need specific clauses that are state specific.
You had selected a Basic two week license to access loan agreements on April 27/15. After two weeks, that license expired as it outlines when you selected that option. I believe you were looking for specific deed documents this time which we did not carry on our website. You can see our complete list of documents by clicking the ALL category which appears on the top right hand side of the webpage. You can review the list of documents, click on them and review the question template to see if the document will work for your personal situation. We do not carry all documents for all situations but we do have a wide assortment.
A Basic license provides two week access to one document type and after two weeks, the access to documents automatically expires. The Basic license does not provide unlimited access to a document or documents. Customers can select from three license options: 1) one year Pro license for $95.88 which provides access to any documents for 12 months. 2) Basic which provides two week access to one document type and after two weeks, access expires and 3) one week free trial subscription. This option allows access to all documents for 7 days and this option requires cancellation within 7 days or it converts to the monthly $33.00 plan until cancelled. Cancelling can be easily done online or by calling Customer Support. All of these options are explained on the license selection page and we also send an email within a few minutes confirming your choice once you complete check out.
LawDepot.com is a scam. This web site is just false advertising. They tell you that creating a will is free, and after you spend a lot of time inputing data, they charge you a scam. They tell you that the will is free, and that thye just need your credit card for verification purposes, but you end up with a $33 charge from LawDepot.com on your credit card statement. Stay away from this scam website!
She kept describing things supposed to be on my screen which were not on my screen because I had clicked on Print as she had told me to do in order to print it, which I would have done anyway, and it printed from my Word Perfect. She directed me back to the LawDepot site and I double-clicked (about 2 dozen times) to bring up the document, but it never did. So I would be unable to revise it if I so wished. She implied that I did not know how to use my computer or my email. I assured her that I did indeed know how to use my computer and my email, that I had been a litigation paralegal for all my working life until retiring after a bad fall a few years ago. The only reason I gave her even one star was because I couldn't get the review to register without clicking on the stars. The only advantage she offered was being so condescending that it made me want to cancel immediately, which I am very glad I did.
I call the Law Depot office to ask a question and was greeted very disrespectfully by Monie which I don't believe was her real name. She was very disrespectful because I ask her a question I would not recommend this service if they treat their clients like the way I was treated
Hello Brenda,
Thank you for the review. We apologize for the bad experience you received from one of the representatives.
We will look into this matter and do the best that we can to improve all areas of service.
Regards,
Divine
Customer Support
I checked this website and grabbed my document with the free tial, and all went well and canceled my free trial right after. I have recieved emails stating that the trial has ended but we will see if my card gets charged. So Far So Good?
Thank you for your comments Charles. If you canceled your free trial online, you will receive a cancellation message immediately on the screen to confirm the cancellation. We also send you an email within a few minutes confirming the cancellation. If you do not receive the email
Within a few minutes, check your spam or junk folder as your browser can sometimes send the email there. - Kathie, Manager of Customer Support. 1-866-608-1020 extension 313
Our Family is Presently Dealing with a Stage 3.5 Cancer Situation. LawDepot.Com was
A Godsend - as We had to Obtain Power of Attorney and Last Will and Testament Forms
Very Quickly. The Forms were Comprehensive, Complete and Tailored to our State of
Texas. Bottom Line... We were Highly Impressed - Very Appreciative & Thankful!
Tip for consumers:
UTILIZE the " FREE TRIAL" - Invaluable Opportunity ! !
Ms. Divine, your representative has been appropriately named.! She was divine!. I was frustrated, and Ms. Divine had the grace and dignity to calm me and help me achieve my mission. I measure people with a test I call "3 P's in a Pod" ( an ole English expression) 1. P rofessional, 2. P rompt 3. P ersonalble. Ms. Divine had it all + P atience!. You are blessed to have one soo divine as Ms. Divine
They charged us $100 for incorporation, and made a mistake on our application, and once confronting them, no apology given, just asked more money to solve the problem. Terrible.
Good product -- a bit confusing when it comes to parts of the document not able to edit except once (amortization schedule) in loan agreement, without additional payment.
Hello Mike,
Thank you for the feedback. I am sorry for the slight confusion. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.
Regards,
Divine
Customer Support
Janet was really amazing! I got a very quick response and assistance. I highly commend her for being an excellent professional. Keep up the good work!
LawDepot.com is the only site I'll use for my legal papers from now on. I had such an incredible experience, I'm not going to change anything about legal document search.
It was a great experience speaking with Monique today. She was very professional and laughed at my silliness. Companies should have more employees like her!
Very easy to use.
When I printed it out the first part did not show up.
Can you add places to fill out spread sheets for
Cash flow
And a balance sheet
Janet was there for me in my hour of need. She solved my problem and I am so grateful to her. Law Depot is extremely fortunate to have such a wonderful employee.
We use Law Depot for a lease in 2017. Called to cancel and they keep charging my card. Tried again. Let's see if this time works. Not even a sorry for my inconvenience or loss of money.
I needed help changing two items. My computer skills and word processor were not at the level needed but Rowena was able to talk me through the sticky points. Thanks
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
Hello Gordon,
Thank you for the feedback. There is no hassle to cancel your subscription in the future. There are 4 ways in cancelling your subscription. You can cancel it online, by signing in to your account and on your My Account page, just click Cancel Subscription. You can make use of the Chat support online; Email us requesting a cancellation or simply by calling 1-855-231-8424 Monday to Friday 8 am-7 pm ET. We will send you then a confirmation email stating your subscription has been cancelled. We appreciate you using LawDepot for all your legal document needs.
Regards,
Divine
Customer Support