LawDepot

My needs are simple, the living will document is simple, information is easy to fill in.

Their site says free but after filling the form out they want you to pay. When something says free a payment should not be required. Scam, gets you in then wants money. False advertising?

This is a completely misleading website. I don't see ANYWHERE on the page that they say you'll need to enter a credit card until page TWELVE, AFTER I've entered my VIN, name and address of the seller and buyer, etc. So now they have all of that information on me, THEN they want your credit card. You're automatically enrolled at that point in a $33 per month subscription unless you remember to cancel.

The website is advertise free but actually charge you monthly and withdraw money straight from your credit card. No receipt can be found in the account you register. Stay away with this website!

Just spoke to Janet after previously talking to another representative (forgot the name) they were both very helpful and patient/diligent and must be commended. Thank you.

K.Frank

150 lighter due to card charges dating back months from this company due to a subscription I opted out of the same day I used it- absolute daylight robbery and I used one document. This scam company rely on your card details when you sign up so they can continue to take £29 a month for a service you used once in a day! I have only just noticed 6 months on - I feel sick

I did cancel the same day I used the service and your terms and conditions state the following:

*We will refund subscriptions up to the value of £100.00

*Each document costs a maximum of £39.00

The footprint on this site shows I visited one time in August, yet you took the following payments

£29.00 August September October November December = £145 for a document worth £39.00

How can it be £5.00 per month subscription yet £29.00 a month if you don't cancel the same week you start it?

I suggest your "cancel" button failed me and you rely on this to build your equity to make your business profitable.

I also want to know why you can retain a persons card details and not provide them with a receipt to their registered email so I would have seen this sooner!

So I have paid over £100 for a document worth £39.00

I will be seeking legal advice on this as well as reporting you to your local trading standards office, just because it's legal does not make it any less of a scam - it's scandalous and disgusting!

How do you people sleep at night.

Monique and C Stone were extremely courteous and resourceful. I am grateful for their help. I will be recommending this site to many of my friends and relatives.
Thank you so much.

Perhaps a bit more info on each page explaining what it exactly means would help.

I was totally ready to cancel my subscription this morning because of the incredibly slow response to your system.
I would recommend any updates in Software be done outside of customer hours in the future to avoid such a poor first impression to a new customer.
Anyway--Ms Janet Metz saved the day with her very helpful and professional approach to a irritated customer.

SHE IS A DEFINITE KEEPER!

Very fast service! Thank You! I have printed my Will but am having trouble bringing up blank copies for my wife. Please excuse me as I am computer Illiteritate! How can I bring up blank copies for my wife's will? Sorry to bother you! Elwood Strom (*******@hotmail.com) Thank you!

THANK YOU MS. JANET METZ FOR YOUR MOST HELPFUL ASSISTANCE TODAY IN ANSWERING MY QUESTIONS AND CONCERNS. YOU WERE VERY PROFESSIONAL YET PERSONAL AND HELPED ME GREATLY IN MY FAMILIES TIME OF NEED IN ORDER TO PROTECT SOMEONE DEAR TO US. RATE 10 STARS

When I was having difficulty with the website Rowena Evangelista assisted me over the phone. She was knowledge, patient and kind. I will continue to use Lawdepot.com particularly because of her.

What a rip off I have contacted my bank & a lawyer. I purchased a rental agreement one time and was not told about any contract. No integrity in this company.

Thank you Patricia for explaining how to download my documents which I have now done successfully. I will be recommending LawDepot to friends and family.

To get to the end of a supposed FREE agreement and have to put in credit card details and be advised you can cancel is wrong on every level.
Wont try to use them again.

I had to call to get what I filled out on 4-4-2018 6:58 AM.
The lady I talked to about how I get document, knowledgable, precise and handled the form I needed, she explained that I could go to my account first and by putting in number given on document and it would be there, but after finding out verification on me said she would e mail within minutes I received the document.

I think you should ask me once I have completed my document.

I initially went to this web site to access legal forms the 21st of March, 2022. You have to sign up to look at their products. I determined that I didn't want the service and cancelled during the free period. The next month I saw that they had charged me anyway. I went online and cancelled AGAIN. They have continued to charge me every month. They will NOT answer the listed phone number. I have a dispute through my credit card company. BE VERY CAREFUL DEALING WITH THIS COMPANY!

Monique was extremely helpful in creating the Roommate Agreement. She was
Patient and walked me through the various steps that needed to be completed.

I was a little apprehensive about using these types of services that want a credit card and then say you can cancel when you are done. You will not get billed I was promised as long as I cancel within the seven days. I just needed one document, I had called to make sure that that was okay with this company, greeted by a lady named Carolina who was so sweet and kind not to mention knowledgeable, she assured me just to get my one document and if I ever needed your services again to go back to depot which I will next summer. Right now I just needed it for one document. After going in and getting my document I had troubles again, only this time with my computer, call back in Carolina directed me and showed me exactly what to do. The third time, I needed to call in and cancel the account, and find my documents since my computer was having issues, This time I spoke with another friendly rep named Kathleen, or Kathy not sure of her name now, however she was just as amazing as Carolina, she found my documents, email them to me told me exactly what my problem was, maybe I should update my browser LOL. My point was these ladies were very professional, went out of their way to help me! You just don't get service like this anymore! When I have my fortune 500 company I will be sure to look at these ladies up and have them work for me! Thank you again, you both went above and beyond and I really appreciate it! David J small *******104

Very pleasant, kind.
Received a snail mail invoice to pay. But soon reolized this can't be right as I paid directly on line. So there is some kind of fraud going around.

Same as everyone else who got sucked in... such a shame companies like this exist and thrive while crushing people along the way.

This is one of those websites that scams you with their "free trial" and then gets you on their monthly subscription plan WITH NO SIGN OF IT. Only a sign-up confirmation email. They will send you some template over and over telling you it was stated in the agreement and that it's your fault because you should have checked your statement, but there's something funny about this company. I've never experienced that before. They have a 118 day return policy to save them from returning all your money when you realize that $33 is being taken from your account every month. I lost $429 to this company and they did absolutely nothing for me. I printed a free document with my trial on the first day, never logged in since and they still hit me with that sorry response. They were only willing to give me 4 out of 13 months worth of my money back. I hate companies that thrive on this sort of business model. Shady written all over it. They offer no solutions other than their templated response. Awful "customer service."

They phished my daughters mobile number out of a free form and tried to get more infos, especially credit card and passport numbers pretending they were from a German Fraud department. VERY SUSPICIOUS! Don't give them any data!