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LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
The company is trash they have poor customer service the customer service rep spoke right over me simply because I wanted to cancel she tried to tell me that I waited too long and must have forgot to cancel which I did not and by looking at the reviews the poor reviews they like to charge everyone for two months which is 60 something dollars for that two months and you will get ripped off don't waste your time or money trash company if I could write the company A 0 I would!
I cant print doc on free trial. I called and Monique Hall was willing to help. I appreciate her assistance and will use your service when needed. Thank you
I was having difficulty changing the formatting of my legal document created at LawDepot.com. Customer Support (PB) quickly sent a Word formatted document and that was all I needed.
I am a commercial property solicitor and I have acted for 3 separate clients within the last few months who have encountered legal problems as a result of defects in the precedent commercial lease provided by this website. Whilst I am sure that the website covers itself legally with the necessary disclaimers, I can not advise people strongly enough against using their precedent lease. I can not comment on their other legal documents, but the lease is simply not fit for purpose for a commercial property in England and Wales. The clauses are very poorly drafted (including embarrassing spelling mistakes and grammatical errors), and often completely incomprehensible. There are clauses which are clearly based on US law and have no relevance to UK law (eg reference to Eminent Domain and Expropriation, terminology used in US law but not in the UK). There are clauses that contradict other clauses within the same document, and provisions which are unclear and ambiguous, and leave the parties open to disputes over the meaning and intention. It is certainly the worst example that I have ever seen of an attempt at a commercial lease and simply should not be used in the UK. The website even states that the document is specifically adapted to apply in England, but has clearly been prepared by an oversees company with only limited input from a UK lawyer. It is always very dangerous to rely on a free online document in place of formal legal advice, but if you want to avoid instructing a solicitor there are far more suitable precedent documents available, and I would strongly advise anyone against using this document.
TOTAL SCAM SERIOUSLY I OPT FOR THE 7 day trial and then I DID CANCEL literally the next day... Come to find 5 months later they have been billing me the entire time! Never once sent me any email or statement! Such a SCAM, Steall money from people.
Our records show you selected the 7 day free trial on March 21/15 and there was no cancellation by phone, chat or email until July 30/15. When you contacted us, our staff issued two courtesy refunds for $33.00 each. At the time you select a 7 day free trial offer, the offer states the need to cancel within 7 days, the credit card page provides the same information and your receipt states the same details. We did email you on March 21/15 moments after you selected the 7 day free trial and that email also includes the date and time to cancel by in bold font. We sent another email on March 29/15 when billing commenced. Without proof of cancellation, we have provided the maximum refund possible.
My mom was dying of stage IV metastatic breast cancer, and her condition worsened earlier this year. In order to prepare for the worst, I looked to places I could get legal documents so I could protect her and my family, something that no one wants to do but is necessary. I found LawDepot and signed up for a free trial in order to see templates of certain legal documents at the time, and they were all unhelpful as I found better ones for provided by the state.
I got one email confirmation in January that I had a free trial, and subsequently zero communication from LawDepot. They charged me since January 2021 till now, with no notification of an ongoing subscription or even the beginning of the paid one. Even for the month of June, I cannot get a refund although I finally realized that I was being charged for it and canceled - and have not used their services.
When chatting with a representative, they told me that I checked "terms and conditions" which allowed them to charge me without notifying. I was told absolutely no refunds. I don't care if they wrote legal loopholes that I don't remember seeing on my free trial page at all. It's slimy and disgusting, how they prey on people who are desperate and looking for legal advice, even months afterwards. I've worked in law for a while, and I guess this website is no different to the sleaziest attorneys I've worked with.
LawDepot, I hope no one uses your website and gets charged for months following the death of their young mother. You've left a horrible taste in my mouth, and your predatory practices should be known to all.
Tip for consumers:
Don't use this site!
Products used:
None
Hello Isabel,
I am sorry to hear about your experience. Please accept our deepest sympathies for your loss.
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
All information was given so you have an informed decision about your purchase. I am sorry if you were confused about the Terms of Use.
We do not send out reminder emails of your service as we have provided that to you the first time you signed up. It is the customer's responsibility to cancel the subscription within the Free Trial week if they do not want to continue to a month-to-month service.
We appreciate you giving us feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
First time landlord here, and the purchase and move in came the during the pandemic and social distancing. With all of this coming down, and my newness staring back at me, I decided to give LawDepot a try. Man, they saved me, big time.
Of course, I had to look up local ordinances specific to my state and county, but I knew I had to do this. Then I needed to a good rental lease agreement that could also contain specific clauses unique to the property. They had an excellent template of it and I came out of this not only keeping myself and my tenants safe, I came off looking like a total pro. Not the case, but fake it til you make it, right?
- I was able to use their Rental Lease Agreement.
- A Walk Through Check List for before and after tenants move in.
- And a standard Lease Agreement with all the most important basics to keep me on track.
My nephew has started to buy rental homes, too. And I've recommended LawDepot to him as well.
I can't say enough good things about them.
Genna Pinnick, San Francisco
Hello Genna,
Thank you for your feedback. We appreciate you using LawDepot for your Residential Lease Agreement.
Regards,
Divine
Customer Support
I SPOKE WITH P BLACK AND EXPLAINED I DID NOT HAVE THE NOTARY PAGE FORMY HUSBAND JOSEPH GAUGHAN. SHE SENT A WHOLE NEW DOCUMENT WITH HIS NAME SPELLED WRONG. WENT I CALLED BACK I WAS TOLD I HAD TO MAKE THE CHANGES MYSELF WHICH I DID BUT GUESS WHAT THAT PAGE IS GONE AGAIN. WHAT IS GOING ON? I'M PAYING FOR POOR SERVICE.
Ms. Bennett was very helpful in assisting me to troubleshoot issues with a document that I created on your website! Extremely informed and a real pleasure to work with! Thank you, Linda!
I signed up for the yearly subscription at $99 and ended up getting billed for $297.00 and they refused a refund. Would never deal with these cheats! Again
Hello Joe.
Reviewing your account I see that you had signed up for a 7 day free trial in July 2016. The terms of the subscription was a 7 day free trial and if not cancelled before the end of the trial the plan reverts to a monthly subscription plan of $33.00 per month until cancelled. We were not notified of the cancel until you contacted our Contact Center on April 6. Regarding refunds we are limited to what the banks will allow us to refund. Normally that is a refund for the previous 3 or 4 months depending on the financial institution. Any additional refunds past that point you would need to contact and discuss with your financial institution.
If you would like to discuss this further please contact us at 1-855-231-8424 Mon-Fri 8:00am-7:00pm ET for further assistance.
THIS COMPANY DOES NOT NOTIFY YOU WHEN THEY CHARGE YOUR CREDIT CARD AND THEY WILL NOT REFUND YOU EVEN AFTER IT HAS ONLY BEEN A WEEK AFTER THE INITIAL CHARGE. REPUTABLE COMPANIES WILL REFUND WITHOUT ANY ISSUES. SHADY COMPANIES LIKE THIS ONE WILL NOT. AVOID USING THIS APP.
Tip for consumers:
I had a much better experience with Business in a box.
Products used:
FREE TRIAL OF TEMPLATES
Hello Susan,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
There are no email reminders for a Free Trial subscription as it was already clearly stated that it is only Free for 7 days. The Terms and conditions were clearly stated as well. Free Trial Refund Policy:
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Some information was missing during the process of creating the document and it would have made a difference in the type of documents that was purchased.
Hello Juan,
Our document template software is a tool to allow customers to create agreements, not an all-encompassing solution that does everything for the end user. The expectation is that customers are responsible for awareness of special requirements in their jurisdiction. While we may try to help customers by making common answer suggestions or provide information in frequently asked questions, ultimately, it is up to the customer to know what their fact situation requires or to get the assistance of local legal counsel. The question template is intended to accommodate the majority of end users and to give them the flexibility to create a document that will work for them. The customer drafts, creates and edits the document as they feel is best.
We appreciate you leaving us a feedback. If you need assistance with your account, please feel free to contact Customer Support at 1-855-231-8424 Monday to Friday at 8 am-7 pm ET.
Regards,
Divine
Customer Support
Very courteous and efficient. I was having difficulty in printing out a document that I had paid for.
Willing to use again and recommend LawDepot to others.
Law Depot gives you the run around to cancel, they push it out by ignoring your email requests, until the 7 day refund is no longer available. They then tell you it is not based on 'USAGE" even though you havent used it then refuse to issue the refund.
There are plenty of other companies who are honorable DO NOT USE THIS ONE
Tip for consumers:
DO NOT USE IT, THEY ARE A SCAM
Products used:
Law Forms
Hello,
Thank you for your feedback. Looking at your records, you have used our site for quite some time. You have always signed up for the Free Trial subscription for one week. As you already know, the Free Trial for one week automatically renews to a monthly fee of $35.00 after the Free Trial expires. Based on the number of times you signed up for the Free Trial and failed to cancel twice within the 7 days, we have granted you courtesy refunds from the past. Unfortunately, since this has already been the 3rd time you demanded a refund for a Free Trial that exceeded the 7 days, we can no longer grant you that. LawDepot has no obligation to refund a Free Trial turned into a paid service.
We appreciate you visiting our site.
Regards,
Divine
Customer Support
Immediately tried to solve my problem and helped me a lot. I felt confident that your product was going to be exactly what I needed and immediate service was highly appreciated.
Sukhada was very helpful. The form failed to show up in my email, but when contacted Sukhada responded immediately, and resent the form, successfully this time. Much appreciated!
Lindy Powell
I CALLED TO NOTIFY THEM OF A CHARGE ON MY CARD AFTER I HAD ALREADY CANCELLED. THEY CHARGED MY CARD AFTER I CANCELLED 2 DAYS LATER AFTER I SIGNED UP FOR THE FREE TRIAL. THEY WERE JUST RUDE IN TELLING ME THAT THEY WOULD NOT ISSUE ME A REFUND EVEN THOUGH IT WAS NOT MY FAULT. NO COURTESY AT ALL! THEY ARE THE WORST! STAY AWAY FROM THIS PLACE IT A RIP OFF!
Tip for consumers:
DON'T USE THEM!!!!
Hello,
I am sorry to hear about your recent bad experience. We will review the call and do proper steps to deal with this situation accordingly.
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven-day trial period.
When you signed up for the service, you agreed to this Terms of Use: A. Free Trial Refund Policy
The terms and conditions of the offer will govern any free trials. LawDepot® has no obligation to refund for free trials properly converted to paid product access.
We appreciate your feedback and we'll continue to work on our website to improve all areas of service.
Regards,
Divine
Customer Support
Rowena was extremely helpful in resolving the issue I presented to her. Please thank her for me. I plan to use the his service again and would recommend my friends as well. Thank you!
Divine was very helpful and tried to resolve my problem, but nothing she tried worked. My problem is still unresolved and I am waiting on an email from another dept.
When you reported the document output concern to Divine, our attorney who looks after this document was immediately advised. He reviewed it and made the necessary changes within one day. Divine has emailed you to let you know that the document output has been corrected and you can print your document anytime.
Outstanding customer care, spoke to Janet Metz, she's been extremely helpful and pleasant to speak with over the phone, keep up the good work Janet.
Thanks
Yvette provided me with clear information and online references and more than i was aware to ask. My work was made much easier by this and by her personable approach.
On August 27,2014 I found WWW. LAWDEPOT.COM and thought I'd give it a try. I didn't like their FREE advertising because there isn't any FREE anything but like a fool I went ahead and bought a 2 week subscription so I could write up a Bill of Sale and some other documents that I needed. That worked out OK so I decided to purchase their 1 year subscription for $95.88. That was on Sept. 8,2014, I used the service for about 2 weeks and now I can't even log on no matter how I try. I've used 2 search engines and typed in www.lawdepot.com and none of them can bring up their website. I think they have some how blocked me from getting on their site. I tried to call their number *******424 yesterday and it just rang and rang and rang. I called again today and of course they are closed for the holiday. I will try to cancel their service tomorrow. Hopefully I'll get some of my money back but after reading many reviews it is probably unlikely. There should not be ANY issues with a company that takes your money for a service. My advice to readers. DO NOT USE THIS COMPANY, PERIOD.
Tip for consumers:
DO NOT USE THIS SITE !!!
Mike, as we discussed, our service provider had a major outage that impacted our business as well as many, many others. We would never block access to your account. Our senior IT staff were aware of the outage moments after it happened and they were in constant contact with our service provider as attempts were made to restore service as quickly as possible. We certainly apologize for the outage but were dependent on resolution from a third party. You have full access to your account and if you need assistance at any time, please call us at 1-855-231-8424 Monday to Friday, 8am to 7pm, except statutory holidays. Kathie - Manager Customer Support
It says 1 year subscription for 40.95 but actually they charge you 40.95 monthly. Scammer! Lodepot. Bring back my money worth almost 300 dollar. I never used your service! Booo! Scammer lo depot!.
Products used:
Legal documents
Hello Shine,
To clarify, we are LawDepot and not Lodepot. Here are the three different licensing options to refresh your memory:
One Year Pro: $95.88. Create and print as many documents as you need for an entire year.
Basic: $7.50 - $50 per document, depending on the record. Provides complete access for a specific amount of time—this option self-expires.
Free 7-day Trial: Free access to all documents for one week. $39 per month plus GST after that. No commitment - cancel online at any time. Once you have an account, type Cancel in the search box, and we will provide the link to cancel your account.
These details were displayed to you before you selected one of the three options. A confirmation email detailing your purchase from LawDepot was immediately sent to your inbox or spam folder. All of these details were provided, so you have a clear and informed decision about your purchase.
I am sorry if you misunderstood the pricing for our LawDepot Subscriptions. We appreciate your feedback, and thank you for visiting our site.
Regards,
Divine
Customer Support
THE SIMPLE WILL WAS A VERY BARE BONES FORM WHICH WOULD SUFFICE UNTIL MEETING WITH AN ACTUAL ATTORNEY. I WAS COMPLETELY TICKED WHEN I WAS READY TO SUBMIT FOR PRINTING AND THEN PRESTO! THE GOOD OLD "NEED YOUR CREDIT CARD INFO IN ORDER TO PRINT" SHOWS UP. THIS SITE JUST TOOK UP MY VALUABLE TIME IN ORDER TO PRODUCE NOTHING. IF IT'S FREE YOU DON'T NEED A CARD. THEY STATE THEY GET YOUR CARD AS "MOST PEOPLE WANT TO CONTINUE USING THE SITE." PUT ON YOUR RUBBER BOOTS IF YOU PLAN ON WADING THROUGH THIS____! BETTER YET, GO SPEND A COUPLE HUNDRED FOR AN ACTUAL ATTY OR VISIT LEGALZOOM.
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
We appreciate your feedback regarding the UK commercial lease. I have forwarded your comments to our legal department for review and follow-up. As manager of customer support, I can assure you we want our customers to have access to appropriate documents that suite their needs. If they are uncertain about their personal or business situation, they should contact a solicitor in their local area.