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LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
Easy to use, and answers all of my questions. Perfect for getting important papers that are needed for every day life concerns.
Loved the fact that at last minute I need it a rental lease agreement without no time to guess what app will be free or not.It was free for the week trial.Then did not cancel but when called customer service, to decide if stay or cancel Samantha responded all my questions but also let me know they were closed 15 mins ago which I found kind of rude being a first time customer and you could tell she was not happy by her breathing after asking a few questions that helped decided to stay.Forgetting about Samantha's lack of customer service I found thru my questions as I believe $35 monthly is too much to pay monthly in case we need a documents occasionally BUT by paying the year membership about $108 which equals a $9.00 monthly payment is GREAT for just having this awesome tool for which a lawyer will easy charge you more than $150 depending at least in MA where I live.So for $9 a month you can live free of worries when needing a document legally accepted in all states of US(base on what they say so far, haven't got any problem and my lease was acepted)IT IS WORTH THE MONEY PLUS IF NEED 3 DOCUMENTS PER YEAR FOR YOU OR ANY RELATIVE OR FRIEND IT WILL SAVE YOU A FEW GOOD HUNDREDS AND THATS WITHOUT COUNTING YOU CAN CHARGE FOR MAKING THE FAVOR TO ANOTHER PERSON PROBABLY AND OF NOT YOU ARE ALREADY WINNING AND NOT LOOSING ANYTHING
Products used:
Legal documents
Hello Erika,
We are sorry that you were less impressed with one of our representatives. We will look into that and see what we can do to help her improve her Customer Service skills. Thank you for your feedback and for using LawDepot as a resource for your legal document needs.
Regards,
Divine
Customer Support
Everything I have done on this site has been easy to follow and very convenient
And much easier than finding a lawyer
Hello Marilyn,
Thank you for the great feedback. We are glad you found our site easy and simple to use.
Regards,
Cally
Customer Support
Great documentation and the and the web interface is easy to use.
Hello Lisa,
Thank you for the great feedback. We are glad you had a good experience using our site.
Regards,
Divine
Customer Support
I had an issues with my account and the matter was resolved within a couple minutes of reaching out to a support rep. Great customer service!
They cost me a lot of money. Refused to refund it. It's too hard to do anything online involving must cancel by or you will be charged monthly.
Trish went above and beyond to solve a glitch with a date on my Mortgage Satisfaction form. Many thanks for the great service!
Thank you for your courteous and prompt service! Very prompt response, even on a Holiday. Easier forms to navigate than other sites.
Hello Tammy,
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Very courteous prompt resolution to my questions. Was very happy I found your service. Saved me a lot of time and frustration.
Hello AJ,
We appreciate your feedback. We are glad to know we were able to assist you with your concern.
Regards,
Divine
Customer Support
Both the regular and additional questions were asked to make me feel that the agreement was suitable for our needs. Thank you
Hello Ann,
We are so happy to hear that we were able to answer your questions. Thank for using LawDepot.
Regards,
Divine
Customer Support
Prompt, courteous, knowledgeable, compassionate and very pleasant to talk to.
My problem was resolved in just a few minutes. Thank you
Wanted to try this site before I make a full commitment. Little put off by having to deal with declined card.
Hello Gary,
The following payment methods are accepted: Visa, MasterCard, American Express, most debit cards and PayPal. Maestro is available for UK customers.
Ensure the information you entered matches your credit card information. If your entry is declined, we suggest you try another credit or debit card or PayPal. Please note that we do not accept gift cards. If you still need assistance, contact your bank.
We appreciate the feedback and thank you for visiting our site.
Regards,
Divine
Customer Support
I paid for subscription but cannot log into account as I have auto generated passwords which this website does not accept
Hello Nicholas,
We are sorry to hear that. Here's how you can change your password:
1. Log in at www.lawdepot.com/signin.php.
2. Enter your email address and click on 'Forgot password'.
3. You will receive an email to the account email address with instructions to reset your password.
If you didn't receive the password reset email, check your spam folder and If you still need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.
Regards,
Divine
Customer Support
They offer "free" template, but what it happens after you entered all the details, they ask for your credit card info.
Hello Nemanja
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
Please let me know if I can be of further assistance. I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Cynthia
Customer Support
LawDepot is amazing, its simple and professional. I have used LawDepot all resumes my kids or husband need as well.
Hello Theresa,
We appreciate the review. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
She had a lot of patience and thorough knowledge of my problem. I could not have handled this without her.
Cody was great--was helpful in walking me through each step to upgrade my purchase and see that I was only charged once for a glitch that occurred.
Hello Christina,
We appreciate the Feedback, and we will pass that on to Cody. Thank you for using LawDepot.
Regards,
Cally
Customer Support
This is nothing more than a scam they will scam your credit card their forms are not accepted in the state systems and are wrongly formatted junk!
Tip for consumers:
stay away
Products used:
legal form
Hello Linda,
We are a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and have saved considerable dollars in legal fees.
Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.
You are still responsible to file or register your documents with the correct facilities should it be required.
I am sorry our forms did not work out for you. We appreciate your feedback and we will continue to work on our site to improve all areas of service.
Regards,
Divine
Customer Support
Monique was awesomely helpful and gave me things to think about as I go thru this process. I am very grateful for her help in this matter.
I was immediately assisted with my issue of printing the legal document. The whole experience lasted (2) two minutes.
Customer service was rude. Yelling not listening. I am shocked beyond disbelief. Will not be using their services again.
Hello Rosemary,
I am sorry to hear about your horrible experience.
All of our calls are being recorded. Rest assured this will be reviewed and dealt with accordingly.
Thank you for your feedback.
Regards,
Divine
Customer Support
Excellent! All my questions were answered. I am happy with the results. I would recommend your service to others.
Wrote affidavit with tools of this site.
After hours of work using phone Page needed to reload.
Everything disappeared
Hello Moshe,
I am sorry to hear that. I understand how frustrating it is to lose a document you put your hard work on. To save your document, you must sign in to your account. It may be that you haven't done that reason why it disappeared. I also suggest working on a laptop or desktop computer when creating a legal document on our site. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am-7 pm ET.
Regards,
Divine
Customer Support
I'm still learning how to use this information properly, Looks like to Edit info could be a bid confusing.
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
Hello Faye,
Thank you for the feedback. We are glad to know LawDepot answered all your questions.
Regards,
Divine
Customer Support