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LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.
Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL
Trying to edit and somehow missed it and cant find how to go back
Law Depot is the best. Been great for me for years.
Hello Anthony,
That is such a pleasure to hear. We appreciate the review and thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
A great step by step template but it is NOT FREE. I liked how it was laid out and organized. But very disappointed that it was not free.
Tip for consumers:
DONT WASTE YOUR TIME TO FILL OUT IF YOU THINK IT IS FREE.....YOU HAVE TO PAY 24.95 MIN AT THE END OF THE DOCUMENT.
Products used:
didnt...it was NOT FREE as it advertises!!!!!!!!!!
Hello Brenda,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7 day trial offer.
To clarify, our trial offer is free for a one week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account, or accessing live chat or phone and we'll cancel it for you within the seven day window. You also receive an email recapping the offer details and the date and time to cancel by appear in the email.
We do have you enter your credit card information for uninterrupted access to your documents. There are no charges to the card if the trial offer is cancelled within the seven day trial period.
I appreciate your feedback and we'll continue to work on our web site to improve all areas of service.
Regards,
Divine
Customer Support
Hello Barbara,
Thank you for your feedback. You can definitely re-subscribe once your access expires.
Regards,
Divine
Customer Support
I couldn't figure how to print out my document. I was able to print it out as you advised in PDF format, which was fine. Thanks for the help.
Great initially, had to use chat Janet was excellent couldn't save as pdf from editor which was a problem Janet was able to sort
Lovely and very helpfu lady, solved my printing problem, thanks very much. I much appreciate kind and friendly help.
Hello Evelyn,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
Both Linda and Nali (?) were excellent! Very helpful and very patient and courteous. Thank you ladies so much!
I needed a copy of bill of sale and filled out form. Rep. Promosied me she would email a copy that i filled out form.
It was pleasureable especially talking to Caroline Chapelle. She is a keeper. I still can't print my free will.
VERY EASY TO USE. Well i have been using their service and i will be using their service again. Thumbs up for lawdepot.com
Hello Hailee,
We appreciate your feedback. Thank you for being one of our loyal customers.
Regards,
Divine
Customer Support
Helpful, but once I changed my password, I still have no idea what is going on with my case and just what I am paying
Rick, I suggest you call us at 1-855-231-8424 so we can review your account and clarify what you paid for as well as what features the offer includes. I would be happy to assist you or one of our agents can help. I am not able to determine details of your account from the posting. Regards, Kathie Kinisky, Manager, Customer Support
I signed up for the Free Trial for 7 days. I Canceled after 2 days. I have been Charged $33 twice so far! I'm in the process of a BBB Complaint!
Jim, we did communicate by email and as I mentioned, we had no cancellation on file until this communication. We did cancel your account and process your refunds.
So far too easy! Just getting to saving/printing docs.
Hello Gabriel,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
WILL REVIEW WHEN WE ARE DONE, AGAIN WILL REVIEW WHEN DONE NOT NOW
The site is easy to use and I was able to create a residential lease that fits my needs.
Hello Rose,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Using an older PC while visiting my mom - Linda emailed me the docs I needed and was able to print then save on my iPad!
I am pleased with the use of documents that I needed. It is user friendly and very easy to follow.
It was easy to prepare the Promissory Note. And I like that I was able to edit it before printing.
Hello James,
Thank you for the 5-star rating. We appreciate you visiting our site.
Regards,
Divine
Customer Support
So far, all has been good!
Now, to my document to see how everything works. Thank you!
Hello Brian,
We are glad to know everything has been good. We appreciate you using LawDepot.
Regards,
Divine
Customer Support
The process for entering data the first time is not bad. The process for making changes is horrid.
Hello Jerry,
We are sorry you are having a hard time with editing your document. Please contact Customer Support to assist you at 1-855-231-8424 Monday to Friday 8 am - 7 pm ET.
Thank you for your feedback.
Regards,
Divine
Customer Support
Signed up for a free trial. Was charged $33 for 5 months before I caught it. Sneaky@#$^#%$@!
If you have not already done so, please contact our customer support team at 1-855-231-8424 to review the personal facts about your situation. If you selected the 7 day free trial and did not cancel it as per the terms of the offer you selected, you would be billing $33.00 monthly until cancelled. This information appears on the offer you select, on the credit card page, receipt and emails that we send on the day of purchase and day of the first billing. You can also call me directly at 1-866-608-1020 extension 313 - Kathie, Manager of Customer Support.
I was interested in preparing a will. The samples you offer are detailed &! To the point.
For $20 I got only 1 document. I know many more are needed to evict.
Misleading website.
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
Hello Abi,
You can take the steps below to make a change to a document:
- Sign in to your LawDepot (https://www.lawdepot.com/) account
- Hover over your email address at the top right-hand side of the page.
- Click on "My Documents" from the drop down menu.
- Locate the document you want to access and click on its name to open the file.
- Click on Change Answers
- Go through the questionnaire to look for the information you want to change or edit by clicking Save & Continue.
If you have any further questions, please don't hesitate to let us know.
Regards,
Divine
Customer Support