• LawDepot

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LawDepot

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Overview

LawDepot has a rating of 4.4 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention great service, legal documents, and easy process. LawDepot ranks 2nd among Legal Documents sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.8%
Positive
535
Neutral
31
Negative
17
12
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How would you rate LawDepot?
Top Positive Review

“Quick and easy”

Nancy E.
9/14/24

Quick and easy. Am very happy with the result. It has helped our situation with our disability child who just turned 18 years old to give us power of attorney as before we could access everything for him now we have to go down this road.

Top Critical Review

“Just trying to complete wills for myself and my husband...”

Larry K.
10/30/24

Just trying to complete wills for myself and my husband this weekend. Friend told us about you versus other online products. I wasn't prompted to set up an account, then it wanted me to open my account with the password I set it up with (which had not been completed yet). I tried to change my password 2-3 times. Each time I was told an email would be sent to accomplish this. No such email was received for any of the requests to change it. I did get 3 other unrelated emails. Frustrating. LOL

Reviews (1,491)

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Reviews that mention popular keywords

law depot (61) credit card (46) customer service (60)
Thumbnail of user williet180
Indiana
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

Outstanding service and very easy to establish, highly recommend it.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Willie,

We appreciate the recommendation. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user conners37
Montana
2 reviews
0 helpful votes
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February 7th, 2023
Verified purchase

Super easy to complete. Provides substantial agreements.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Conner,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user gloriai2
Texas
1 review
2 helpful votes
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October 3rd, 2014
Verified purchase

No problems, Rep. Was very helpful. In solving my issue.

Thumbnail of user yaacovs1
New Jersey
1 review
3 helpful votes
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August 5th, 2018
Verified purchase

MY NAME MISS SPELLED IN ORIGINAL DOCUMENT, I ASK FOR IT TO BE CORRECTED. THE DOC. SENT AGAIN WITH SAME ERROR!

Thumbnail of user calosp
Illinois
2 reviews
0 helpful votes
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March 18th, 2023
Verified purchase

Pretty good experience. Easy to read and understand.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Calos,

Thank you for the review. We are glad you had a great experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user stevenq354
New Mexico
2 reviews
0 helpful votes
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March 16th, 2023
Verified purchase

Easy to resume activity from where I left off last year.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Steven,

Thank you for the review. We've made the website user friendly as possible.

Regards,

Divine
Customer Support

Thumbnail of user nancyh2425
Michigan
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

I am still interested in ordering the one-year prescription subscription

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Nancy,

To Upgrade to the 1 Year Pro:
1. Sign in to your account.
2. Hover over your email address at the top right hand side of the page and click on My Account.
3. Click Select the Yearly $8.99/Month PREPAID FOR ONE YEAR

If you have questions or need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday 8am-7pm ET.

Regards,

Divine
Customer Support

Thumbnail of user pamelaj1213
Georgia
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Great experience.

The website is pretty easy to use.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Pamela,

We are glad you had a great experience. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user toml1194
Utah
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Not sure of myself on this but hoping it works if I die!'

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Tom,

We have been a leading publisher of do-it-yourself legal documents and templates since 2002. Our customers have created over four million contracts and saved considerable legal fees. Our form templates and software are drafted and revised by our in-house legal department. Please note that the documents are generated based on the answers you enter. Ensure you accurately complete all the necessary fields. Once completed, it is a legal document. The answers you select and how you edit the document can affect whether the form is legally enforceable and valid. If you are unsure how to complete the answers or edit the document to fit your fact situation, you should consider contacting a local attorney in your jurisdiction to assist you. Customers are responsible for special requirements in their jurisdiction.

We appreciate your honest review and thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user maggieb33
Oregon
1 review
1 helpful vote
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November 5th, 2016
Verified purchase

My customer service gal was kind, patient, and very accommodating!

Thumbnail of user chrisg76
Louisiana
1 review
0 helpful votes
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April 25th, 2015
Verified purchase

Intuitive website made it easy. Just what I was looking for... Thanks

Thumbnail of user lindas143
New Mexico
1 review
0 helpful votes
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March 22nd, 2015
Verified purchase

I am a novice at this and your advice was very appreciated.

Thumbnail of user gracel9
Canada
1 review
1 helpful vote
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April 17th, 2013

I like this website. Residential lease is very easy to create online.

Thumbnail of user samanthaj623
North Carolina
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

Awesome! Easy document creator! Just input your info and edit as necessary! Done!

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Samantha,

We appreciate your review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user stanleyo18
North Carolina
3 reviews
4 helpful votes
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February 6th, 2023
Verified purchase

I ordered Trust document access previously but does not apply to pour over will?

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Stanley,

The Revocable Living Trust we offer does allow you to include a Pour-Over-Will. If you need assistance on how to do it, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am-7 pm ET.

Regards,

Divine
Customer Support

Thumbnail of user larryp1150
Mexico
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Es agradable la ayuda brindada,me gusto por el momento, lo recomendare

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hola,

Gracias por la reseña positiva. Apreciamos que utilice nuestro sitio.

Saludos,

Divine
Atención al cliente

Thumbnail of user ralpho226
Virginia
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Ralph,

We appreciate your feedback. We sure hope we can understand it, but nonetheless, thank you for the 4-star rating.

Regards,

Divine
Customer Support

Thumbnail of user donnah1475
Kentucky
1 review
0 helpful votes
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July 7th, 2021

I signed up for a 7 day free trial to prepare a contract for deed as that was the only thing I needed the service for 1 day after I went to cancel my subscription and not one single web page of Law Depot will load it continues to say DSN server didn't respond page didn't load, I cleared my cache on 3 different devices and tried to go to the website from each one to cancel and it does the same on all of the devices. I would not like to think that after you subscribe to the free trial they block their server where you cannot go back to the account you created to cancel or any other links that take you to their website. I have tried to call customer service number I got off of google 17 times in 2 days it rings one time and hangs up, and I tried from 4 different phones with different carriers, so I have to believe that the company set it up to do it so you couldn't cancel so you cannot cancel on the website, any link, or by phone that is very troubling. Looks like I will have to cancel my debit card and wait 10 days for another one and go to the bank in person every time I need to pay bills or get money out of my account, which is very upsetting and frustrating I AM VERY DISAPPOINTED IN HOW LAW DEPOT IS CONDUCTING BUSINESS. As I am sure I am not the only one this has happened to or is happening too. This company needs to be shut down if this is how they do consumers regularly. I will be reporting this to the BBB, the Attorney General of Alabama, the Govenor's Office, and the Federal Trade Commision to share my experience with this company someone needs to look into this and do something about it and hold them accountable.

Tip for consumers:
Consumer Beware!!!

Products used:
Free 7 Day Trial

Service
Quality
Thumbnail of user kathiek2
Cynthia S. – LawDepot Rep

Hello Donna,

I am sorry to hear about your frustration. There has not been a known issue of the site having technical difficulties.
Customer Support is available Monday to Friday 8 am-7 pm ET. Regardless, you have a total of 7 days of Free Trial service in which you can cancel your subscription anytime you want.
There are other ways to cancel other than calling in or online. Chat support and Email support are available for you to access on the website.
If you can give us a call, we would try to sort this out with you.

We appreciate your feedback.

Regards,

Divine
Customer Support

Thumbnail of user kellyt1293
Arizona
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Kelly,

We hope we can understand what you've written, but nonetheless, thank you for the close to Excellent rating.

Regards,

Divine
Customer Support

Thumbnail of user abigailw287
Texas
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase

So far, so good. Several documents to go

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Abigail,

Thank you for the feedback. We appreciate you using LawDepot for all your legal document needs.

Regards,

Divine
Customer Support

Thumbnail of user jacoby132
California
1 review
0 helpful votes
  • Send Message
April 17th, 2023
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jacob,

We appreciate the 5-star rating. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user nicolep1474
Puerto Rico
1 review
0 helpful votes
  • Send Message
March 12th, 2023
Verified purchase

Super fácil y completo. Sin tener que salir de casa.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hola Nicole,

Agradecemos la revisión. Gracias por usar LawDepot.

Atentamente,

Divine
Atención al cliente

Thumbnail of user jeremyo231
Virginia
1 review
0 helpful votes
  • Send Message
November 8th, 2023
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jeremy,

It seems that you need some assistance. Please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am to 7 pm ET.

Regards,

Divine
Customer Support

Thumbnail of user williamm875
Illinois
1 review
3 helpful votes
  • Send Message
December 18th, 2018
Verified purchase

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From the business

LawDepot lets you easily prepare and customize legal documents.

Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.

Business History

Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.

Company Representative

Thumbnail of user kathiek2
Cynthia S.
Manager, Customer Support
Typically responds within 2 days
If you have questions or comments, or need resolution, contact me at my toll free phone number: 1-866-608-1020, extension 313 between the hours of 8am to 7pm Monday to Friday. I have over 40 years of customer resolution experience and I would be happy to assist you.

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