Lazada MY

Keep dragging and delaying the case of an invalid code for a purchased RM200 voucher. Requested for a manager callback to settle the issue.

But asked a supervisor lied as a manager to call which can't make decisions and solve issue.

Worse is calling from very bad continuous breaking line, with dogs barking from background and talk with a frustration tone. Refused to pass to an actual manager or his superior after numerous calls and chats. The agents kept closing my case. Blar**e Stu**d.

I wonder how LAZADA employ employees. The agents are blur and untrained. Keep repeating and requesting stuff like a robot.

2 month can't solved an issue of RM200?

Absurd and Ridiculous. The CEO should know how unprofessional and ridiculous his employees are.

I'm serious stepping up my viral of this.

When sellers themselves know that they have messed with the orders, looks like they have option to disable a particular customer from writing a review. When contacting the Lazada customer care, they give official confirmation through email as well. I have attached the screenshot along with case number.
Funny part is that I wanted to give a good review saying the product quality is good although the delivery took very very long time but apparently seller thought that I might leave a bad review due to very late delivery and disabled my option to write a review.

Lazada also allows partial cancellation of orders (that include multiple items) by Sellers without even discussing with Customer. For eg. When I ordered two wall kitchen cabinets(expecting it to be uniform in my kitchen), seller just sent out 1 cabinet and the status was initially showing another cabinet will be sent out separately due to logisitcs reasons. But after 10 days it was just cancelled and when you have assembled your first cabinet, it is hard to return as well. Seller didn't even discuss and just disabled the review option.

An ad for online jobs has been switched via Instagram. I wanted more information about this, but the lady (Emily) with whom I had contact asked me many personal things and said that I had to answer all questions before more information. I have replied in a friendly way that before I disclose personal information, I would like to have more information about the company and the job offer, because in the first step nothing more detailed in the ad was there. And if this is not possible that I would not have any interest. She replied that I should go home and have S*** with my dad and suck his d** and deeply offended me.
How can you approve this as a company?
The lady was reachable on +44 7957 *******
I still don't believe it and hope it will be terminated due to this message!

All the brainless people's are in lazada customer service. Like they are Brainwashd to say same things Again and Again even if that is not related to what customer ask. Same thing repeat 1000 times also they Won't get what is actually customer asking

It is terribly annoying and frustrating to submit reviews on Lazada app. Very tedious to upload pics n videos n while writing the review, it keeps getting refreshed n I have to start all over again! This never happens with Shopee. I'm trying to deter other customers from buying bad products but Lazada app is totally wasting my time! Lazada app is also not easy to navigate around. Very frustrating n time-wasting The same products on Shopee are also generally cheaper than on Lazada. Overall Shopee is so much better! Shopee Customer Service is also very good: easily accessible, effective, helpful and friendly. Btw I don't get anything from Shopee for promoting them. I'm just a frustrated Lazada customer and a happy Shopee customer

Look what I got from Lazada, sanitary pads out of shape and seals completely broken. After a long exhausting negotiation, Lazada finally agreed for return/refund yet they never came to pick up the return parcel. Made millions of calls to the customer service, all they were doing was procrastinating. Two weeks have passed and still no logistics shows up. It's their strategy to keep stalling until buyers give up.

Given the series of awful shopping experiences with Lazada, I'm very sure that Lazada has no consumer protection mechanism at all! Customers are left on their own the minute orders are placed. And Lazada doesn't care about how many bad reviews they are getting. Is there any law to regulate e-commerce platforms like this? Does Singapore have any Fair Trading Act?

1. Bad customer services. They do not have clear policy about what's consider misleading, customer services rep have no authority, they are there to listen ONLY and NOT solve your problems.
2. Dispute team is like a robot, does not have common sense to make simple judgements, very laughable.
3. Questionable product qualities. Lazada does not care what is selling on their site. Anything for $.
4. Sellers take advantages of buyers because Lazada is so lax on their policy and rules.

I purchase a watch fit, and wrong item was delivered. I initiated refund immediately, but seller came and claim from lazada and pick up. My address was to lazada warehouse, and the goods was returned to lazada ware house in lazada app. After 3 days, suddenly it became pending pick up. Until now I could not get my refund. Customer care was not helpful, keep asking stupid questions, why can't they check their system who change the status of my item and solved the problem? Instead hassle me?

3 years ago, this site use to be terrible. From false item description, wrong item delivery, and very poor customer service. 2 Years after that I begin buying from them again, and their system has a big boost in improvement. I've gotten many items from them since then, and almost all items have been delivered on time, sometimes even earlier. Good Job Lazada. I give 4 stars, because Lazada still doesn't have as much item selections as other sites

I was ordering some digital clock worth of Rm 65 and the seller shipped within 1 week time no issue on that, after receiving the item i was shocked nothing is inside just empty parcel then contacted customer care no one is responding and they say we are doing investigation with courier peoples. After 1 week later got mail from #scam #lazada saying your parcel already delivered. Since you cannot request to refund already. No reply from seller also what to do now?

My parcel delivered to Puchong logistics LEX on Monday and it's been there more than 7 days although it's just few km away from my house.

Called them few times and their respond is still within delivery time. Totally very poor service.

Since day one, I had never had a good experience with this company, from delivery e.g. a refrigerator to today a cancelled deliver just because I was not home and was unable to pick up the phone due to work. Last straw! Removing it's App and never ever want to deal with them. So many other companies are sprouting out, Lazada will be on a losing end. Thank God for Shopee! I don't even want to give it a one star rating to be honest!

I am very disappointed with Lazada. I have been an active customer for the last two years. This is the second time this has happened and there will not be a third time. I ordered an item three weeks ago. I received a confirmation email that I paid for it out of my wallet credit and the item was shipped. A couple days later I received shipment on the wrong product. When I contacted Lazada by live chat they told me to go on line to make the return. Four weeks later they still have not contacted me on my product I paid for which is still not delivered. I have since found that there are other more reliable online companies out here. Lazada has lost my business and many of my friends as well. I have shared my new online shopping find with them and will continue to do so.

I would've picked 0 star if there was an option. They are one of the worst online shop ever. Do not shop from them! I had to wait for my item for 5 weeks just for the item to be mysteriously "parcel delivered!" but no parcel was actually delivered. Prior to it I had already asked for a refund since the item was not delivered within the time frame but lazada told me to wait another extra week. Dont buy from them! Dont give them that power.

I had been using Lazada apps for quite sometimes. Before this, Lazada Malaysia never disappointed me.

However, they made me very disappointed for this time. As usual, I had made my payment on 11 November 2018, but until now I am still have not get my parcel.

Based on the delivery details, I supposed to get my parcel by between Sunday 18 Nov to Mon 3 Dec 2018, but until now (4th Dec) I am still have not get my parcel. When I start to contact and live chat with person in charge through Lazada Malaysia, she started beating around the bush and refused to give me a direct answer.

I am truthfully disappointing with their service and just wan to get my parcel as soon as possible.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

Very bad experience with lazada service, when come the return service. After you pay money, basically hard get money back if item was damage.
Reported item damage, but failed to pickup, and after 1 month only rearrange, but the item already missing.

If you want something for your next life. Lazada might arrange it in time. If you are lucky
You can walk to another country and buy it would be faster, enjoyable and trusty.

I don't understand why they charge for delivery...

I got refund lazada wallet while seller didn't send out product with 9 days. The refund can't directly purchase other stuff via lazada wallet, it state please contact customer service. The customer service is robotic answer. I force to refund to bank for first time, it 3 days later it return into lazada wallet without any cautious or info. This is my second time request refund, almost 3 weeks DO NOTHING!

I buy a computer with the guarantee back for no reason. Once received, the computer is really very very very slow, to open a word page, it takes 5 min. I contact the seller, he told me to bring him back to his shop for him to control, in the shop, nobody wants to control him, he tells me, we have to pay 400myr and we will make it faster! So I decide to return it. Two weeks after Lazada sends me an email, your return has been refused, without explanation... incredible. I find myself with a really bad computer, for a very high price! Total scam. In addition, I can not put an opinion on my order, negative reviews are blocked! So run away from this site, waste of time and money.

We bought Great Pharmacy item through Lazada platform and asked for returns due to unmatched advertisement, Lazada refused to pick up the item despite we explain that our location will cost RM120 to the drop off point while the item costs RM138. No other options was offered and limited time to return is 3 days. As we live in isolated area, such requests is very difficult for us to fulfil. We will not buy anything from this website anymore.

I never knew some stuff could be so cheap! I bought a couple of shoe trees and they fit well. Price was decent enough. Have bought wooden hangers, a Fossil watch and a phone from here as well. Decent prices, quick shipping and friendly customer service representatives.

Lazada is a poor and incompetent version of amazon.com. Lazada could not handle shipping as they are late all the time nor can they handle customer support as most staff is incompetent, rude and they don't actually ever listen what you are saying. All they know is script based replies and doing as less as possible.

Used to have some kind of decency as a platform but this was years ago. Recommend to avoid it at any cost as you don't want to deal with their customer support as its nervewrecking. And you have to deal with them as if you order something, probability is that its late and maybe never arrive. And you cannot cancel your order as they have zero procedures in place to actually handle delays. Useless platform and hope people will understand it soon enough.

I ordered Fitbit charge 2 from Lazada and as a Maxis one club customer, I am eligible for 15% discount on the purchase price. I was told by their help line that the discount will be credited to my credit card within 24 hours of delivery of the item to me.
Three weeks later and after many complaints and online chat with Lazada, they have not given me the discount. I feel cheated. I am going to take legal action.