Lazada SG

There's no hotline to deal with problems. You just have to fill in a form, but if that's not bad enough - the submit button on the form doesn't work.

Tracking system is meaningless - does not tell you what specific day your item will arrive

I am still recovering from the shock of the day when an agent called me back in not the most polite manner and questioning me why I gave a Low rating. Is that how we need to be challenged? Almost out to kill tone?

The refund of my item above $800 took more than 1 month now, and the CS mentioned that i'm supposed to wait for additional 15 days to wait for the amount to be reflected in the bank. This is plain rubbish as the banks have told me that all refunds except airlines, take less than 5 working days. Crap.

Food quality is poor, as service is terrible and everyone from delivery to staff are perfectly committed to terrible standards. Selling rotten food at least I got a refund. But I guess this is the same in whole of Singapore so cannot expect much. After all I am Indian.

viewed on Sat, 10/03/2018 - 13:22
Bad company May I know what action can we as consumer takes if Lazada continues to delay refund. I have returned my item a month ago and no refund has been initiated. The reply from customer service is that they are under system upgrade. But it has been a month passed and I still have not get my refund. I have emailed them to ask when can I receive the refund and provide me with some info when the system is up and guess what... no reply. Is the company trying to scam us?

I have been writing to Lazada to get my refund if $468 for almost a month now. No action taken. Always keep getting standard replies that it is being looked into. Can anyone suggest how to ensure I get the refund?

I could not make a purchase on their website, because a payment method cannot be added. Cannot pay by paylah because there is no QR code. Tried to check-out/purchase using different browsers - did not work. Took me a few tries on their app. I think I kept trying because it was the weekend, and I was feeling 'kindly'. On any other day, I would have given up, and used amazon instead?

I didn't receive my product and transaction is closed by Lazada, upon cancellation of order not systems is asking to return the material for refund, what a joke and no contact with Lazada customer care. They even didn't have contact number where we can call and they don't have policy to call customer. $#*!ty things and ugly experience. Likely to close my Lazada account after this dispute over. My order number is ************** dt 21st April. Honestly Amazon is better in customer care services.

Horrible Customer Service. Probably the worst in Online retail. Totally incompetent, rude, inefficient and clueless staff. They put you on hold forever while they claim to be investigating (I think they are sleeping on the job), and when you question the long unnecessary hold, they will put the blame on system trouble. I had one irresponsible staff who conveniently left the chat when I questioned about the long hold. Just disappeared. If you email to Customer Service, it bounces back as Delivery Failure. Incompetent.

Utterly disappointed with my recent order. Seller fails to fulfil my order and cancel without explanation or any reason. Lazada's customer service suck to the core, they provide empty promises that my order will be delivered and kept me waiting, and just waiting for my order to be cancelled in the end. Be warned if you are ever making any purchases from Lazada, it could be your worst nightmare.

Happily bought an item on discount from LAZADA.sg and end up cancelled by them giving the reason that "system error". Perhaps the discount is wrongly advertised.
So will customer able to trust any discounted items advertise with LAZADA.sg? This is like lucky draw. With luck you buy it with discount else. Unlucky and wait for refund and check with the bank end of the month to confirm the refund and bank admin cancellation charges if is any.

Latest delivery date passed. Contacted seller and was informed item was delivered to Lazada and that they have informed Lazada to expedite the delivery to me. Received an email from Lazada stating that there will be a delay for up to two weeks after which my order will be cancelled for a refund. Either seller or Lazada is not telling the truth. First time using Lazada and probably my last time.

I have not received my
Order from Lazada via J&T express for over a
Month now, i have been contacting them thru email, txt etc buy they said they are still working on a solution. 1 month already? Replies in emails are repetitive, scripted, copy paste, this has caused me a great amount of stress already, my items worth is near 200$ thats why i am trying very hard to recover. What can a customer do? How long should I wait?

Lazada is fine but it allows sellers to deceive customers. I recently bought some Gillete razors. It was clear that these razors were in fact used razors that had been cleaned up. This is not right and the seller should be struck off. I recently also tried to buy a diffuser. I was sent a filter. The seller said that was what I paid for when clearly a diffuser was advertised. There must be rules and regulations to monitors sellers.

I had informed Lazada regarding a number of billings on my credit card which were not reflected in "My Last Order" account history. Lazada's account history is a worst e-commerce nightmare. Their out sourced customer service were a frustrating lot, cant be bothered to understand issue and kept sending generic replies. Going down to their empty office is equally hopeless, lone receptionist said everyone is WFH and will call back. They are not proactive in assisting non complex enquiry for billing details, as such I let the police handle them.

They have introduced "Liveup" and activated this yearly membership without even asking customer. I never knew until the money was deducted from my credit card. Horrible experience and hope they refund it.

My order status says item already delivered but I haven't received anything yet.
Its 3rd day since I registered the online complaint with Lazada but so far no one has contacted me, also they don't have any customer care contact no / email id.

Absolutely no way for me to know what is happening. No clue if I will get back my money or item will come at a later point of time...

Doesn't get any worse than this. Stay away!
Signed up for 60 days free trial for liveteam where mentioned that can cancel anytime without charges. End up charged to pay even though I cancel it in a month!

Returned a $749 item back in 7 Aug. Got an email that refund was completed on the 10 Aug and today is 21 Sept and the refund still not reflecting on my account. Lazada was claiming they processed but DBS said no refund was made. I was robbed $749 by Lazada and I don't know if i will ever get my money back! They have both the item and my money! I'm so furious! Don't ever purchase from them!

Lazada.sg. Cheater! They remove if your reviews are negative about their sellers!.

As well if you order and cancel it immediately within a minute also they are charging half of the amount!.

CHEATERS! LAZADA!

I strongly don't suggest to buy at lazada.sg

I returned a defective external drive 5 weeks ago. Customer service kept giving the excuse that there is a huge backlog of returns to be evaluated. Hence, the delay in processing mine. When I submitted an email enquiry on my returned item a while ago, I received an email saying the case is closed. This high handed action amounts to a rip-off in my opinion!

Poor finance team, esp the CFO... total lack of accountability.

I love to shop at Lazada as their website is easy to manoeuvre... BUT their payments policy/process is crap. I have had risk scanning issues for 7 times over the past 7 months and have had to submit the same pictures of my credit cards and statements every time to their finance department... whereby the finance team will take as long as as 3-4 weeks to resolve. Asked to speak to their CEO or compliance officers many times but requests were totally ignored. This is really horrendous for a platform that should make ease of payment a priority as people usually spend more than an hour browsing before deciding what to buy. And I shop for my groceries on RedMart once a week at the minimum!

This is what happened:-

- Ordered 1 macbook hard case and 1 macbook screen protector.

- Lazada not only delivered me the same item 4 times, they also charged my card 4 times

- Been following up with their customer service for over 2 months, and still no resolution to the problem.

In short- unable to get back my money.