Lazada SG

Dont joint liveup dont join liveup Dont join liveup!
Its soooo fraudulent that I get super frustated emailing the cuatomer service every other day. Im a paid member but many promos that they advertised simply DONT WORK! Where do i start

Netflix - promo couldnt be applied if my billing is attached to apple. I had to cancel my membership etc etc lots of crazy hassle just to make It work.

Uber - 10th ride $10 off promo still doesnt work! I alreay had 50 more rides and everytime I have to email them asking why the promo is not working.
Same thing with ubereats, nothing works.

I have not checked the rest, perhaps Im being cheated as well there. How can u possibly keep up with such untrustworthy program?

I used to love the usability of Redmart - such a simple and pleasurable interface. I've been a frequent user for 2.5 years. I also appreciated the weekly voucher code discounts and their extensive inventory. Customer service was always terrific too - it was easy to find a phone number to call, easy to get refunds or have questions answered. Since the merger with Lazada, I've had four terrible experiences with Redmart in the spate of 2 months (!). Their user flow now is so bad that I've now thought I placed an order three times - only to discover on my own that the order had been cancelled because payment was not received (it's an online credit card payment system, for crying out loud!). I never received an email, SMS or call from Redmart that my order had been cancelled. So frustrating! Most recently, over half my order was not delivered due to a damaged diproduct in the warehouse. Again, I was not notified in anyway and the refunds they issued were for only some of the products that had not been delivered. It's very difficult to find a phone number to call Redmart now, and customer service is basically helpless. Argh!

I tried to purchase a product from LAZADA.SG website and paid for it through its payment gateway system called HelloPay. Its pay system had some connection problems and the transactions did not go through TWICE with no follow-up instructions. But on the next following day of 26th September 2016, my bank account was deducted of S$51.40 for two failed transactions of $25.70 each. I notified Lazada and Hellopay of this transactional error, and provided personal information and documents as proof to faciliate the refund process. Having interacted with as many as 5-7 customer representatives, they have acknowledged to refund the money as evidenced from the emails exchanged, and one staff of Hellopay showed me proof that they have transferred the refund into my bank account, but it turned out the proof was not authentic even though the contents in the proof document seemed to have effected the transfer. However, no money transfer had been made. Please do not purchase from these establishments as they do not refund monies if their pay systems fail.

Mid April 2020, I ordered 2 unit blue Air through Lazada. It came only one unit. The Ninja Van as the delivery agent only dropped the box in front of my door and leave without asking any signature. I still can spot the agent when he left and only one box in front of my door. On the paper attached to the box, it said two item. I complained to Lazada through their online chat customer service. I also contacted the blue air official store as the seller on Lazada, they said the delivery agent had picked up two items as my order. So they said its not their problem anymore. I have contacted Lazada every week, but their response keep saying they will investigate and will process the refund. The item worth of sgd899! They cannot tell me when I can receive the refund. All the customer service response keep repeating the same sorry and ask me to wait. They even blocked my email as it has been more than 1 month. They said it automatically generate by the system. I am very frustrated and hopeless. This is ridiculous. It seems Lazada is irresposible and hoping the customer finally will stop nagging for the refund and give up. OMG. This is nightmare. How can Lazada do this. It has been more than 2 months now. WHEN WILL I GET MY MONEY BACK. Unbelievable!

I ordered a AIRBOT vacuum on 10th Oct. On 16 Oct I received a Filter (attached)
When checked they said it is a Free Gift and Item will be delivered in few days.
When the filter was delivered their tracking system changed to DELIVERED. And till now I have not received the item thou I have been chasing them since. Now they are saying they unable to refund as I exceeded the time frame.
This is a CHEAT, they send a free gift worth $15 and change the tracking to delivered.

Charged me $1 for no reason, asked if they could get back to me by today, customer service agent avoids to answer.

Tosses me like a ball 3 times despite my explainations. Got transferred 3 TIMES, 2 agents ignored my request (my request was simple - ask them to listen first or please explain to your colleague so that I don't have to explain for a 3rd time). BOTH GOT IGNORED. Transferred me without my consent and despite my protests. 3rd one ignored my question of getting back to me on the same day. Thanks for listening and transferring despite my protests, John!

Their system is laggy in processing payment. Unable to process my payment and cancelled my order.

Then tosses me around like ball between merchant and agent.

The agents don't care about your issue. They'll just apologise and eventually if you don't take it, hang up on you. Thanks for enhancing my experience, Muy! Even the merchant is more patient and nicer than their agent.

Their agent's way of handling frustrated customer is by hanging on them! No point trying to feedback cause they don't even have an official email address for customers and claims that their hotline is full.

Best customer service experience woohooo!

I signed up for LiveUp membership through RedMart but used a different email address with Lazada. When I wanted to purchase something through Lazada, I changed my email address to reflect the one that I have with RedMart to get the 5% rebate from being a LiveUp member. To cut the long story short, I called their customer service, asked for assistance on why my liveup membership wasnt reflected on my Lazada account, it took them forever to figure out. Whats worst, when I was finally at the last straw, I asked them to just terminate my account because who wastes their time with customer service? This is 2017, you dont spend 20-30 mins on customer service asking them to figure out and solve your problem. Let alone terminating an account? They have to send emails here and there because they simply cannot just delete an account as requested. Isnt that just a button?! What a joke! Thank God for Amazon. Most of my problems (if not all!) are solved within the 5 mins i have them on chat! If only I can give Lazada zero stars!

BOUGHT 2 XM TV AND 4 DAYS AFTER MY EXPECTED DELIVERY DATE CHECKED WITH THE APP STILL SHOW WAITING FOR DELIVERY PICK UP. CONTACTED SELLER AND LAZADA END UP LAZADA INFORMED SHIPPING WEIGHT EXCEED! IF THE WEIGHT EXCEED THEN WHY AM I ABLE TO PURCHASE 2 SET AT 1 ORDER? IF EXCEED WEIGHT AFTER I PURCHASE WHY WASNT I INFORM AND I NEED TO FIND OUT MYSELF AFTER 4 DAYS OVER OF EXPECTED DELIVERY DATE AND 8 DAYS AFTER PURCHASE DATE! END UP GIVEN ONE SOLUTION EITHER I CANCEL AND WAIT FOR REFUND AFTER 15 DAYS OR PURCHASE AGAIN NOW PAY AGAIN AND WAIR FOR REFUND ALSO! NO HELP GIVEN EVEN ITS THEIR END MISTAKE AND DELIVERY TOLD NOTHING CAN BE DONE UNLESS I WANT TO WAIT BUT NO GURANTEE WAIT HOW LONG OR NOT SURE CAN BE DELIVERED!

Lazada has worst customer service and blame customer when items go missing because their courier didn't deliver n took items for themselves that we proved with evidences attached but still blocked our account when we spend thousands at lazada within 3 months.they expect us to put up with 12 midnight and 210am delivery and texts by their zto courier and expect us to find things in late morning when we wake up to go afternoon shift work.items were removed by town council or janitor or neighbour or even taken back by their own zto courier as zto and speedpost courier dumped broken and empty boxes with no items inside at public utilities box at common corridor and lazada still blame us,don't want to refund and block our account.lazada act like mafia and dbs banks dont want to raise dispute with lazada so I think lazada could be government backing to have such high nose attitude towards customers and also blocking customer account using their software and don't care what customers say after the blocking.their singpost courier broke our letter box trying to squeeze wall paper in made our letter box cannot be open by normal keys and still lazada blame us for not receiving furthur items from singpost courier at letter box.very unreasonable and always side with their courier so I think Customer Service poor

Their customer service is a joke. I called 5 times and they simply cannot help me.
Told me to message the seller personally. They are useless.

I have nice experience with it yet. Some time delay in delivery. Mostly got in one week. Easy to pay online. Good customer service.

I ordered 5 items and i only received 1. Website doesn't even have proper customer service. Do not buy from them.

The seller take so long to despatch item but can't even cancel item like other online platforms. Now my money stuck.

I have ordered many things from Lazada. I am a US citizen living in Thailand and, for the most part, merchandise has been okay. I even stopped doing COD and now just pay for my order via my Thai bank at the time I place the order. But... you cannot trust Lazada when it says, for example, "100% cotton". None of the shirts I have ordered have been all cotton. They are partly polyester (plastic) and therefore hot and sticky in humid Thailand. Moreover, when you try and place a review on Lazada that tells the truth, Lazada immediately takes your review down. In other words, the exact opposite of Amazon, where you can read the bad reviews along with the good ones.

This is how Asians often deal with problems: pretend they don't exist. But the problem is, Lazada will lose customers this way. Amazon has faithful customers because the customers can see for themselves what other customers say. Lazada thinks censoring their customers is the way to go. This is how Asians often deal with problems: pretend they don't exist. But the problem is, Lazada will lose customers this way. Is that smart? By doing this Lazada will sell a few dozen more 'bath brush with long handle' and fake "100% cotton" shirts but they will lose customers for life.

Also, I advise you if buying from Lazada to consider at least hesitating when it says "product shipped from abroad", which usually means China. You cannot do COD on those orders so it is not practical to open the box in front of the delivery person, then refuse the item (because you've already paid for it). One 'bath brush with long handle" I ordered arrived in a tiny package from China--it was the brush part only, minus the long handle. Ridiculous.

Collusion in a fraud with Seller

It has been three weeks and the item is still at my place, AFTER REPEATED REQUESTED FOR RETURN.

Lazada first gave FALSE statement that the item has been with Courier (Ninja Van, its unfortunate delivery partner), which is not true.

Lazada has been FULLY AWARE that the item belongs to a product category that Ninja Van (courier) DOES NOT handle.

Ninja van came to my place on Lazada's request to collect the item THREE times, but each time the poor and good-natured delivery man needed to return the item as their warehouse cannot handle.

LAZADA is WELL AWARE of such a restriction, but kept lying / refusing to refund.

LAZADA shows the case status as "On its way to SELLER / with courier".

LAZADA now says Seller will come and collect the item. The SELLER NEVER CAME, and of course a refund will never be given, since the item will never be returned.

Readers need to discern such a nasty practice, and its shoddy CHINESE OWNER behind. Completely shameless - just as they spread the wuhan virus across the globe!

Note: posted the photo of the $#*! Lazada sent.

Order a total of 3 items from Lazada. Let's name the items "A, B and C"

Item A n B to First address (Pasir Ris)
Item C to second address (Toa Payoh)

Item A arrive 2 day after the expected delivery date

Item B n C did not even arrive. Couldn't wait any longer. Send an email in to check on the status of item C. Got an email reply from them that item C had been drop off at nearest post office at pasir ris. I was so shock that I screen shock my order number and address to them. After checking they told me that the item c will be redeliver and item b is at pasir ris post office ask me to pick up within 10 working days.

First of all, why is the item being drop at post office instead of sending to the deliver address. Many of you will say that, because nobody at home. However due to the fact that we are working from home, at any one point of time we have at least 2-3 person at home. The delivery guy did not even turn up at all and neither is there any absent slip given at all. However the customer officer insist that their guy did turn up and nobody was at home. (Without any evident or prove)

Back to item C, item C manage to come after 3days and when I open up the package, the item was not even what I order, send them an email and they took 2 days to reply that they will refund the money back to me. So over all it took more than a month to get your item and what make it worst is the item is not what you order.

Lazada? Really? Deserve to waste your time and order from them just to save that few cents?

Think twice people...

I have a very bad experience with buying a printer from LAZADA. I chat before ordering the printer if the printer can be delivered in 5 days (April 2020, Covid-19 times). After a fast confirmation that the printer will be delivered it did not process in the LAZADA web portal. The Chat function was slow though at some point, after 7 days the printer started to move (on screen). Then, 3 days later (10 days after my order) I chat with the supplier and they said the printer is lost. Another 3 days later the printer could not be traced and I cancelled the order. In the same time LAZADA reported the printer was "delivered". I had hard time to connect to someone, spent hours, to finaly connect to someone saying all will be ok and refunded. Today, another 13 days after the refund confirmation I again called LAZADA to ask when the money will be refunded. They said tomorrow a email will be send to you. No apology, no sympathy, just criminal behavior in the hope that people give up chasing them. My recommendation - Never order from LAZADA again!

They censor reviews and cannot do anything when sellers send wrong items and the process takes forever...

I ordered a headphone a few weeks back and was delivered the following day. Upon receiving the item, I noticed the packaging was poor and looked like it was just re-sealed. Opened it and realized it is not powering on nor charging. Filed a replacement online. Diligently followed the process, fill-up forms, find a printer somewhere (as I dont own one) to print the package label which they require, packed the item as per their instruction, contacted the courier to inform the time and day I can be at home. Courier can't confirm so I have to file an early out at work. After sending back to Lazada successfully, they emailed me that I will not be able to get a replacement due to a few reasons, out of stock (checked it still have stocks), price difference, etc. They proceeded the refund the item without considering my concerns. I only need the replacement. The refund can't compensate all the efforts and inconvenience I experienced. If they refuse because of price difference, then can I take it as they are selling you a faulty item at a cheaper price or a working one if you are willing to pay the full amount?

That is not the first time it happened. I also purchased a bag from them a few weeks back. The stated delivery date range have passed but I still didn't receive the item and not even an update. After a week, they said they will cancel the order which is weeks behind the stated delivery date. Didn't care about my concerns again. This is really disappointing. They don't really care about their customers. They will make us suffer due to their broken system. They don't care about your consumers rights and will just slap you with their terms and condition.

Coming from someone who ordered around 50 items in a span of less than a month. Below are what I noticed:
- False Advertising (will sell a cheap item but you have to buy at your own risk) (Seller is Lazmall which is owned by Lazada)
- Old Items
- Faulty items
- Delayed Delivery
- Automatically Cancelling
- No customer care
- Broken internal process

Read a lot online and you will see more complaints.

Bought a surprise box with wireless earphone on 12.12 at $49. Upon charging the earphone for the first time, it was apparent that the earphone was damaged and was unable to charge. I immediately contacted the customer service for an exchange of the earphone, but was told that the earphone was sold out, and lazada will not be liable for any exchange according to their "policy", mind you there was no such policy stated anywhere. Subsequently, after much delay I was offered by lazada customer service for a refund of $49 and I could purchase the earphone again at the full price of $159.90, a price difference of $110.90. No one in the right mind would have taken the offer. Four days went by and not a single soul bothered following up on the case and I have to consistently contact them to get an update. Finally after the fifth day I was able to speak with a manager over the phone. This lady manager whom refuse to give her name really took the icing on the cake. Her attitude was downright condescending and rude, she basically did not speak throughout the conversation and just put me on mute and I have to constantly ask if she was still on the call. After probably 10-15 minutes of call, this nameless manager basically told me I have two minutes to either take the refund or she would hang the call, which she duly hanged after a short period without providing a solution. Immediately after the end of the call, my order status was changed to return and I received an email asking for the time of pick up for the return. When I went back on the live chat to speak to another customer service agent asking for the lady manager's name, I was told by a customer service agent named Dan that he would not disclose the name. The manager had such arrogance over the call but would not dare disclose her name. This issue was more than just a failed delivery of goods, the customer service team was downright bad, and it's unsurprising, given the attitude of the manager leading the team. If you ever received a faulty product from lazada, best of luck to you, you will need all the luck dealing with the customer service team.

Live what? Live up is not even listed in Lazada shopping platform, how dare you deduct fees from any of Customer's credit card?! Shame on you Lazada!

DO CHECK SELLER RATING AND REVIEW AND RATINGS BEFORE PLACING ORDER!
EVEN WHEN YOU SEE THE "5 STAR" RATING ON THE LISTING PAGE, YOU HAVE TO CLICK IN AND READ THE INDIVIDUAL RATING!

Call & wrote email to help center but return was unable to arrange & refund can't get. Lazada Call Me