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Hired leaf filter for gutter covers. Horrible job. They did NOT do 1 thing they said they'd do. Violently jammed cover under overhanging shingle and bent shingle over 90 degrees causing damage. Shingles covered 2 1/4 inches of cover, blocking half the gutter. Customer service rep comes out and says they need to cut shingles back. Something the salesman stressed they would never do. He walked of the job with no viable solution. Filed complaint with MN Attorney Generals office which leaf filter totally disregarded. Filed complaint with BBB. Will see if it gets a response. Next is a law suit.
Date of experience: October 12, 2022
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LeafFilter Gutter Protection has a rating of 1.4 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LeafFilter Gutter Protection most frequently mention customer service, next day, and clean gutters problems. LeafFilter Gutter Protection ranks 3152nd among Home Improvement sites.
This company responds to reviews on average within 6 hours
We purchased the lead filter to protect our roof and to keep my husband off a ladder after dealing with health issues. We were assured that we would not have to worry about any maintenance. Since installing the leaf filter we have had nothing but clogged gutters. Have to clean them 5 or 6! Times a year versus every couple of years without them. I have called and they sent someone to clean the gutter 2x. When I called for the 3rd time they said I would have to pay for them to clean the gutters. What! I'm completely disgusted with their product. Everytime it rains the gutters run over the edges. I want them to come remove their product and refund my money. I will go to local fairs and farmers markets and see if they have their booth set up and warn people to no my purchase this product. This has been a problem since 2023 when it was installed. Have left review before. Hoping company will reach out to solve this problem. 12.29.24 - just cleaned the leaves off a few days ago and had to do it again today. Low maintenance … not, don't waste your money. Spread the word. Tell your friends, neighbors … everyone. We want them to come remove it and give us our money back!
Tip for consumers:
Don’t waste your money. This system may damage your roof if you don’t ck your gutters OFTEN!!!
Products used:
Gutter leaf filter
Date of experience: December 25, 2024
It was a total rip-off, bait-and-switch sales pitch made by an ex-marine veteran. A guy you think would be honest. I thought I was getting gutters with filters but all I got was gutters! Not worth the price for just gutters! The salesman was misleading. Leaf "FILTER" means a filter system. The salesman told me all about the proprietary surgical material they use on the filter and never mentioned the fact that I was not getting the filter system, just the gutters. I paid $1,000 for 51 feet of gutters and two down spouts. Only ½ of the required ground tubing was installed. The job was completed in under 90 minutes by four non-English speaking men. Of course, I had no idea that Leaf "FILTER" made gutters without the filter. If I had climbed a ladder and seen that there was no filter system, I would have refused payment and told the men to remove the gutters. No, I did my part and paid for the work, but it was not the work or product I was led to believe I had contracted for.
When I complained online at *******@leaffilter.com, I got no response. Calling *******566 resulted in a phone call from a guy that says they did everything that was in the contract by installing just the gutters. The filters would be at least $800 more.
When I complained, he pointed out that the contract had written only "gutters." He denies any wrongdoing by the salesman.
Now after reading the reviews of the filter system, maybe God did me a "favor" because the filters just clog up. I'm lucky that I live in an area where freezing is not an issue, as the filters freeze and cause ice bridging.
Wish I had visited Sitejabber.com before I saw the LeafFilter sales rep. Job # TAL*******
Avoid this company at all costs.
Products used:
Gutters
Date of experience: November 4, 2024
We want to exceed your expectations, Mark. If you haven't already been helped, please reach out to us at 800-749-4566 or email us at support@leaffilter.com, so we can help you directly. We appreciate your cooperation and the opportunity to resolve this for you.
/something didn't look right so I got up the ladder and found that the end of a panel was curled up, allowing leaves to enter the gutter. I called the LeafFilter office in Baton Rouge, LA. They wanted to send a man and charge me $95. I told them not to send him as I didn't see why I should pay when the problem was due to shoddy installation or defective product.
Products used:
leaffilter gutter guard
Date of experience: June 20, 2024
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
I needed simple gutter repairs to existing gutters. I made the mistake of filling out a request for quote with what was represented as a local gutter service (nowhere did the site say LeafFilter), result from a Google search
My contact info was sent over to Leaf filter and I've been getting wake up calls every morning. Blocking the number won't work, you get another automated call from a different no. I called them and asked them to remove my contact info. I'll see if it works. I don't appreciate the bait n switch marketing. I can't afford thousands for gutters and have no patience for hard sell tactics.
Date of experience: January 18, 2024
We strive to enhance your experience while looking for home improvements by taking care of the heavy lifting. If you would like to update your communication preferences, please email us at reply@leafhome.com, including your name and phone number. Make sure to include "Please Add to DNC List" in the subject line, and our team will be happy to assist you directly.
If you have pine trees on your property, you won't benefit from Leaffilter. The pine needles collect on top of the screening and back up onto the roof, causing shingle damage. I paid over $3,900 for Leaffilter. When I called them, they want to charge me $95 to clean the pine needles off of the gutters. I am 77 years old. They advertise that you will never need to get up on a ladder again. Don't believe them. This product should never be sold to anyone having issues with pine needles.
Tip for consumers:
They also tell the buyer that they will give a refund if you are not happy with the product. That's not true.
Products used:
LEAFFILTER.
* LeafFilter Gutter Protection attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2023
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home, there is some level of upkeep required for optimal performance. While you may have to brush off any debris that doesn't blow off on its own - you won't have to clean your gutters out.
Yes, I had to leave filter stole gutters and leaf filter system in 2020. They sold the back gutter all the way up against the shingles. So now the water is flowing back underneath the shingles and then back into the house which is closing major damage if anybody is going to use them make sure that they do the job right and you have somebody there. They can look at it before they leave, now they've done all kinds of damage to the walls. Now I have to replace all the sheet rock. Now they don't wanna come out and do anything about it. They keep on telling you that they are.
Date of experience: October 14, 2023
We want to make sure our customers get the service they need, Mike. Without having your full account information, we are unable to escalate with our support team. Please reach out to us at 800-749-4566 or email support@leaffilter.com.
Had a rep.come to my house for an estimate. After a sales pitch he offered new gutters for $14,700.
I have a 1 story 1900 sf home.
Almost 15K for gutters, really. I told him "no way". In less than 2 min. He dropped the price to $11,500
This is a total rip off company that preys on the un-informed.
Stay away from them. Don't know how they sleep at night
Date of experience: January 9, 2024
We hope that you see gutter protection as a valuable investment as it fights against potential costly damages to your home. If you have any questions or would like to know more, please feel free to call us at 800-290-6106 or visit https://www.leaffilter.com/purchase/pricing/.
I had Leaf Filter system installed in March of 2023 and it failed in February of 2024. It's life time warranty does not cover snow and Ice that forms on the gutter screen. This should not be sold in the northern states that get Snow and Ice on the roofs. There factory representative told me to contact my insurance company to cover the damages. This company won't stand behind there Live time warranty. Going to court to settle this claim. Tom Anderson Elma, NY
Tip for consumers:
Leaf Filter is a bad company
Products used:
Gutter protection
Date of experience: February 22, 2024
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
I asked to be removed from the call list, but they continue to call me twice per day even at night. I consider this a harassing sales tactic. They should stop calling me. When I block one number, they call me on another. I don't know what their problem is, but their behavior is really bad. Based on this harassment I would never buy their product.
Products used:
Marketing call
Date of experience: February 8, 2024
We strive to enhance your experience while looking for home improvements by taking care of the heavy lifting. If you would like to update your communication preferences, please email us at reply@leafhome.com, including your name and phone number. Make sure to include "Please Add to DNC List" in the subject line, and our team will be happy to assist you directly.
I'd rate -stars if it were possible. All they'll do is take your money & run. No 100% warranty and certainly no customer service! Scammers! Take advantage of senior citizens & veterans!
Tip for consumers:
Scammers!! Deceitful, untrustworthy, dishonest!!!!
Products used:
Still on and don’t want them! They will not negotiate. They don’t honor 100% warranty
Date of experience: March 18, 2024
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
I had such a great experience with Leaf Filter in Ohio that I also had it installed in my home in Florida. I was impressed with the salesman to the well-qualified and polite installers. Although it is expensive, I know it will save me from paying to have my gutters cleaned twice a year! I highly recommend Leaf Filter.
K Cable
Date of experience: October 19, 2023
Our LeafFilter team loved working with you!
BEWARE! I thought I was getting gitters with filters but all I got was gutters! Not worth the price for just gutters! I would have gone somewhere else. The salesman was misleading. Leaf "FILTER" means a filter system. The salesman told me all about the proprietary surgical material they use on the filter. When I complained he pointed out that he had written only "gutters" on the contract. He did me a "favor" because the filters are a "Cadillac" system costing twice as much. I think he knew I wouldn't have paid for that so sold me only gutters. Of course, I had no idea that Leaf "FILTER" made gutters without the filter.
Products used:
Gutter installation
Date of experience: December 18, 2023
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home, there is some level of upkeep required for optimal performance. While you may have to brush off any debris that doesn't blow off on its own - you won't have to clean your gutters out.
Warranty is a joke. Doesn't cover anything and if you have your roof done and their service workers come to uninstall and reinstall it's a minimum of $450 or the warranty (that's not worth anything anyway---had to pay $150 after Ian took half my gutters and gutter screens out) is void. I'd rather let my roofers damage the gutter screens and replace with Home Depot gutter foam. Then the tech they send doesn't even have his shoes on all the way and wreaks of pot. Never again. Don't care if the warranty is voided. Not another dime will be given to these scammers.
Date of experience: October 20, 2023
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
I get this after they tried to buy me off with just $500. I didn't sign. THIS is why they have such a high rating!
I, ******* *****, agree to keep confidential the terms and conditions of this Agreement
And not to disparage LeafFilter or any of its affiliates, attorneys, employees, or officers including
Online. I will not post any information or opinions pertaining to LeafFilter and/or this Agreement on
Any internet forum, website, or social media, including without limitation, Facebook, Twitter,
LinkedIn, YouTube, and Instagram
Tip for consumers:
The salesman told me how proud they were to hire mainly vets to do the work. Out of the 5 crew they sent only 2 of them could speak English enough to explain to them what they were doing wrong (they didn't listen anyway). They do NOT have their own crews! The sub-contract to the lowest bidders and the quality shows. Use a local company!!!
Products used:
I had less than 100' of gutter installed (3k). Besides it being hung the wrong way(water flowing AWAY from the downspout), gutter hung angled, gutter wavy, and gutter clips installed improperly. End cap leaked and damaged my new deck, and they had 5 different crew out to repair. Still not right and they refuse to issue a credit unless I give up my rights to free speech.
Date of experience: January 17, 2024
Pricing can vary for many reasons such as design and functionality. Your gutter protection is catered to you and your home, which makes it one of a kind. Customer satisfaction is our priority, William. If you haven't already been helped, please call 800-749-4566. We appreciate your cooperation as well as the opportunity to resolve this for you.
Whatever you do, if you are looking for gutter guards, do not, I repeat, do not, get Leaf Filter! It cost over $5,000. & they do not work. Everything settles on top of the mesh & the water cannot get through. When the rep came here to give us her sales pitch, she said that the mesh is "medical grade stainless & the debris slides right off of them". RIGHT! Flat out lie! I feel completely taken advantage of & ripped off. I so wish that I didn't buy into her BS! You need to go onto roof even MORE than without these gutter guards on the gutters to get the debris off, unless you want flooding and all of your landscaping or porch, front stoop, whatever you have to be damaged from the pouring water going over it! If I had the money, I would sue to get these removed from my home. Stay away from Leaf Filter, whatever you do, unless you have no trees in your yard. Then you wouldn't need them in the first place!
Date of experience: July 28, 2023
We want to make sure our customers get the service they need, Michelle. Without having your full account information, we are unable to escalate with our support team. Please reach out to us at 800-749-4566 or email support@leaffilter.com.
Unlike their commercials, LeafFilter requires cleaning if you have any trees around the house. Even when the filter is clean, rain water runs directly over the screen and down the side of house. The system has damaged my home from rotten siding, soffit, eve, etc. to the cost of $20,000.
I gave them an extra star in the rating because they will come out and service the gutters under the warranty However, the warranty does not cover everything and I have had to spend a small fortune fixing the problem that the filter and their gutters left behind.
Tip for consumers:
LeafFilter cost a small fortune and does not work.
Date of experience: March 27, 2023
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home, there is some level of upkeep required for optimal performance. While you may have to brush off any debris that doesn't blow off on its own - you won't have to clean your gutters out! If you would like to provide additional details or discuss further, please call 800-749-4566.
I hired this company to fix a dripping gutter almost a year ago, since then they cut out my leaf filter to try and fix it but it just got worst and now they left me hanging with a huge overflow of water coming down and a hanging uneven gutter. Problem just got worse every time the come and fiddle around with it. They also have a no refund policy so be aware of this company
Date of experience: July 18, 2022
This is not our standard and appreciate you bringing this to our attention, Sandra. Please email us at support@leaffilter.com to speak with a corporate team member. We appreciate your cooperation, as well as the opportunity to resolve this for you.
The guttering was installed incorrectly and I had leakage damage all over my Victorian home. The guy that came to look at my complaint didn't show up twice and then when he did come I believe he was drinking! He ended up getting mad and taking his ladder and leaving! We are getting someone else to fix their junk and installation. They don't respond to complaints even corporate is rude and they do not respond. This company is not what they are advertising.
Date of experience: May 3, 2022
Please help us to improve by providing more information on your experience, Carrole. We can be reached at 800-749-4566 or by emailing support@leaffilter.com.
They don't stand behind anything.
Clogs all the time and they do nothing bit want more money to clean...
Their guarantees and worthless.
I have to clean 2 to 3 times a year... water pours over tops. System doesn't work.
Tip for consumers:
Gutter guards..
Horrible...don't work and company won't stand behind product or guarantee.
Leaf filter
Products used:
Gutter guards..
Horrible...don't work and company won't stand behind product or guarantee.
Leaf filter
Date of experience: July 11, 2023
Thank you for taking the time to share your feedback with us, Dave. We genuinely value the input of our customers, and we want you to know that we're listening. If there are any additional details you'd like to share, please don't hesitate to reach out to us at 800-749-4566.
I had my gutters installed last November, 2022. I have a metal roof and was VERY SPECIFIC in questioning if it would work with snow sliding off. I was told numerous times it would work fine.
This winter the gutters were destroyed. The snow falling off the roof caused damage. Ice built up in the gutters. At least there's a warranty I thought!
When I called in the spring I was told that they will come out and give me an estimate to fix them.
What about the warranty? And no way do I want them fixed, they need to be taken down anyways as they very likely are causing damage hanging off the eves of my house! The warranty only covers "clogging". Not at all as it was portrayed by the sales representative.
I am VERY disappointed. They are coming for my "estimate" in 3 weeks. I will happily update this review if I get my money refunded and the gutters taken down and away.
Products used:
Leaf filter gutters
Date of experience: April 11, 2023
We always strive to deliver an experience that exceeds your expectations, Lisa. Please reach out to 800-749-4566 or email support@leaffilter.com to discuss this with our team in more detail.
I researched this product online and was contacted by them. I agreed for an appointment and found the representative very polite and knowledgeable. I was impressed with the demonstration and guarantee. The installation went great and the technician really knew his job. He was surprised that we had chipmunks climbing up the inside of our gutter drains. He installed screens at no extra charge. We just had a real heavy rain storm and I observed that these units work amazing. We are extremely pleased with our experience with this company.
Products used:
Gutter Protection
Date of experience: August 19, 2022
Thank you so much, Jeannette for taking the time to share your wonderful experience with us here at LeafFilter. We take pride in knowing our customers are happy with our service.
There were a few hiccups but the company sent laborers out to fix the problem within the week. They were apologetic and thoughtful as they made their product as it should be. I have not been on top of the roof but hope all is exactly what they said. Job OKC *******
Date of experience: November 4, 2022
We appreciate you letting us correct any concerns you had, Deborah. If we can help in any way in the future, please do not hesitate to reach out to us at support@leaffilter.com.
They charged us to clean the gutters and left most Of the debris is on the ground how are you gonna charge somebody to clean something and leave the mess but just move it to the ground and out of the gutter it's ridiculous
Date of experience: September 26, 2022
We always strive to deliver an experience that exceeds your expectations, Ken. Please reach out to 800-749-4566 or email support@leaffilter.com to discuss this with our team in more detail.
During a heavy rain noticed water leaking behind gutter. Called leaf filter, they had a guy here within a day. The technician name was Ethan, very courteous and knowledgeable about gutters and the leaf filter system. Found the problem (and it was not a clog like I thought) and fixed the problem. He did a great job.
Products used:
leaf filter
Date of experience: July 28, 2023
We are thrilled to see the positive feedback, Rich. Thank you for choosing LeafFilter.
I will start by saying that I think LeafFilter is selling a good product, and all of the installers I dealt with were very competent, courteous, and honest. Ultimately, I am happy with the installation, but your mileage may vary greatly depending on the quality of the local office arranging the jobs. The Albany, NY branch operations were terrible. It started off poorly with a salesperson who made a bunch of promises about job timing and process and made good on none of them. LeafFilter struggled to arrange my installations, struggled to provide accurate contracts that reflected what we discussed, did not send the right quantity of installers the first time for either of my jobs, and did not send the installers with the correct Bill of Materials for the job. When I was finally able to get installers on site, I had to re-explain both jobs to them as they had been sent without proper briefs from their schedulers and had been sent with extra materials that were not applicable. LeafFilter seems to be selling a good product, but their Albany, NY branch management is certainly not representing the company the way it portrays itself in terms of competence or professionalism.
Date of experience: July 2, 2023
Please know that we are here for you and want to help. Please call 800-749-4566 at your earliest convenience, Benjamin.
If you’re looking to upgrade your home with attractive, low-maintenance gutters, look no further. The experts at LeafFilter Gutter Protection are ready to provide you with the best service, by offering gutter replacement, cleaning, and repairs in addition to installing gutter guards. From its innovative design and award-winning technology to its professional installation, LeafFilter protects the value of your home and is the perfect complement to your roof with installation available on new or existing gutters. Contact LeafFilter to schedule a free estimate today! Senior & military discounts available.
We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is engineered to significantly reduce gutter maintenance because like any exterior part of your home, there is some level of upkeep required for optimal performance. While you may have to brush off any debris that doesn't blow off on its own - you won't have to clean your gutters out.