Experience was good but I was to receive free grill inserts for my 2018 Jeep Wrangler JK and I didn't get them. You can't advertise free stuff and not deliver
Product is as advertised should be easy to install, they originally shipped only the lights without the grill, but after notifying them they next day shipped the grille and rectified the issue!
Dear Michael,
Thank you for your feedback! We are glad to hear that you are satisfied with the product and that we were able to rectify the issue promptly. We apologize for any inconvenience caused by shipping the lights and grille separately, but we are grateful for your understanding.
At our company, we strive to provide our customers with the best possible service and products. Your feedback helps us improve and ensure that our future customers have a seamless shopping experience.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for choosing our product, and we hope that you enjoy your new grill. We look forward to serving you again in the future.
Didn't get the 50 " light bar with order had to wait for it in another order the quality of rhe pod lights and light bar are not made very well. Did have the right mounting hardware for the light bar and no instructions. Will not use this company agian!
Dear Mark,
We apologize for the inconvenience you experienced with your recent order. We are sorry to hear that you did not receive the 50 light bar with your initial order and had to wait for it to arrive separately. We understand how frustrating this must have been for you.
In regards to the quality of the pod lights and light bar, we take your feedback seriously and will address this with our manufacturing team to ensure that future products meet our quality standards. We apologize for any lack of mounting hardware and instructions included in your order.
We value your business and would like the opportunity to make things right. Our customer service team has reached out to you via email to address this issue and find a resolution.
We strive to provide excellent products and service to our customers, and we apologize for falling short in this instance. We appreciate your feedback and will take steps to improve moving forward. Thank you for bringing this to our attention.
I ordered a set of stop turn front and rear lights for my 2018 harley davidson street glide special and received single contact rear lights instead of dual contact. Haven't had the chance to exchange them for the right ones.
Dear James,
We are sorry to hear about the mix-up with your recent order of the stop turn front and rear lights for your bike. We apologize for any inconvenience this may have caused.
After reviewing your order, it appears that you may have accidentally selected the single contact rear lights instead of the dual contact lights that are for your model
Please rest assured that we are more than happy to facilitate an exchange for the correct dual contact lights. Our customer service team has reached out to you to provide assistance with the return and exchange process. We want to make sure you have the right lights for your motorcycle so you can enjoy them to their fullest potential.
Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
I ordered lights for my tacoma, ended up receiving some sort of sensor for an unknown car. A bit of back n forth with customer service who was very helpful and they were able to send me the right product.
Dear Shaswat,
We apologize for this experience. We have sent the right lights to you. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Easy ordering, quick follow up and great delivery time. Great product with easy instructions and installation
Dear Robert,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
I purchased a full set of tube doors for my jeep gladiator in July and the reason I went with this company is because of the supposed delivery date. I got the mirrors a week later which is when the entire order was supposed to be delivered but it took around a month to get the rest of the order and to lose a month of summer weather, it kind of negates the reason for buying them. You can't drive around with your jeep stripped with only the tube doors in 45° morning weather. So that being said. I love the doors. I just wish they would have been delivered when they said they would be or I would have gone with one of the many other places that sell them.
Dear JOSEPH,
We apologize for the delay in the delivery of your tube doors for your Jeep Gladiator. We understand how frustrating it can be to have to wait longer than expected, especially when you were hoping to enjoy them during the summer weather. We strive to provide accurate and timely delivery estimates to our customers, and we regret that we did not meet that expectation in your case.
We are glad to hear that you are happy with the quality of the tube doors, and we truly appreciate your feedback. Your experience will help us improve our processes and prevent similar delays in the future.
If there is anything else we can do to make it right or assist you further, please do not hesitate to contact us. We value your business and want to ensure that you are completely satisfied with your purchase.
Thank you for choosing us and for taking the time to share your feedback. We look forward to serving you again in the future.
Purchased this item with the expectation of receiving a less savory item than I could see advertised. Very pleased with the outcome. Shipping was on time and the product installed very easily.
Dear Jesse,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
I have the Raptor lights for my sr5 4runner installed. Look good. I have the fuse adaptor connected with the oem injector fuse so as to have the lights on at all times. Is there a better recommendation on which fuse to run it on. Sr5 4 runner. Thanks!
Dear Parker,
Thank you for your 5-star review and for choosing our Raptor lights for your SR5 4Runner! We're glad to hear that you're happy with how they look on your vehicle.
For any install questions, please feel free to contact out customer service support@ledfactortmart.com. We will do our best to help you solve it.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
I got my items in a reasonable amount of time… about two weeks. Free delivery so I didn't mind the wait. A little expensive compared to other websites but I didn't realize that until I had ordered it. Fit pretty good and all the clips went in like they should have
The grill I ordered was nice and looks good on new Tacoma but the raptor lights came without the extra wiring harness to tap into fuse box and grounding eyelets for the negative wire. Also, the very first rain I drove in, I noticed two lights with moisture in them. This kit costs way too much to be missing hardware and have faulty equipment.
Lights were so bright the camera had a hard time to focus on it. Daytime running lights and turn signal look amazing! Especially with the Chrome Eyelids. Comes with link for YouTube video on "how to install". Functions as they should! Very satisfied!
Tried to get led light that had moisture getting inside turning black eventually the light would have failed looked bad they made me purchase new light that should have been replaced under warranty and shipping was very slow
Dear Jeffrey Moser,
Thanks for your feedback.
Our lights have a 2 year warranty. The replacement will be shipped within 48 hours after all is confirmed.
Regarding the shipping fee for the replacement, as per our warranty policy, the replacement itself is free, while the customer is responsible for covering the shipping costs. We apologize for any inconvenience this may cause, and we appreciate your understanding of our policy.
If you still have any question, please be free to contact with us.
Great wonderful awesome great wonderful amazing awesome great amazing awesome great amazing awesome great amazing awesome great wonderful fantastic
Dear Alphonzo,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Packaging was good. Lights are ok. There are gaps in between the bed and lights, I've installed foam to keep debris out.
Dear Micah,
Thank you for taking the time to share your thoughts! We’re glad to hear that you found the packaging satisfactory and that the lights meet your basic expectations. Your feedback is invaluable to us as we strive to improve our products.
We appreciate your observation regarding the gaps between the bed and the lights. We will feedback to our factory about this cocnern and improve this light.
If you have any further suggestions or if there’s anything specific you feel could enhance your experience with the lights, please don’t hesitate to reach out. Your insights help us refine our offerings and ensure we meet our customers' needs effectively.
Thank you once again for your review! We hope you continue to enjoy your lights and look forward to serving you in the future.
I purchased 52 in light bar and 2 pods. When it arrived it was missing parts. Messages them. Several days later missing parts came. Great. June 18 2021 i Messages them again telling them brackets are RUSTING.(forgot to tell them about one of pods was too). I get a response that i purchased the light bar kit on June 11 2020. So its out of warranty. Really Only 7 days. I could see if 7 months ok. But 7 days. Not happy. I normally dont write reviews. But this time i had to. Disappointed
Poor over all product and packaging. Webpage says it fit TJ Wrangler 2003 but the light they send has 4 wire and my Jeep wire harness is a 3 wire circuit. Not compatible with Wrangler TJ. Asking for RA# for refund.
Dear Dave,
We are sorry to hear about your experience with our product. We strive to provide accurate information on our website, but it seems there was a compatibility issue in this case. We apologize for any inconvenience this may have caused. Our customer service team has reached out to you to assist with the return process and provide a refund. We value your feedback and will use it to improve our product listings and packaging in the future. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.
I had some difficulties with a product and the customer support team were truly amazing they managed to respond and resolve the issue in perfect time I would really recommend dealing and purchasing from Led Factory Mart. They have some fantastic products at good prices
Thank you you really make the whole process very simple and painless. You will be receiving more purchases from me very soon. To all who read this I highly recommended. Great price better then all the rest. I checked on this exact item. And a complicated website easy to navigate. 5 stars with flying colors!
The letters look even better in person. The startup is an awesome surprise. Installation took 40 minutes. Don't forget to put your current fuse into the port you connect to the wiring harness though. You'll get function errors if you do.
Overview
LED Factory Mart has a rating of 3.4 stars from 743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 27th among Auto Parts sites.
Instant Feedback
- Visit Website
- Cheyenne, WY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your feedback regarding your recent experience. We’re pleased to hear that your overall experience was good, but we sincerely apologize for the oversight concerning the free grill inserts for your 2018 Jeep Wrangler JK. We understand how disappointing it can be when expectations are not met, especially when promotions are involved.
Please know that this was not our intention, and we take such matters seriously. We are committed to delivering on our promises and ensuring our customers receive what they expect. To clarify the situation, we will be reaching out to you via email shortly to address this misunderstanding.
Your satisfaction is our top priority, and we appreciate your understanding as we work to resolve this issue. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. Thank you for bringing this to our attention.