Lee Valley Tools

I ordered fruit fly trap lids that screw onto regular jars. The fruit flies just walk in and out of the holes!

Since I didn't need to use them until recently, I am just past the 90 day refund window but less than 120 days. So the response is "too bad"!

I hope that the $13 that they kept is worth the bad publicity?

I ordered two dividers from Lee Valley. I opened one and set it aside on my bench while I opened the second one. It sat there about a minute, and then the spring broke, all by itself. The dividers were priced at $30 apiece, but they don't seem to me to be worth that much money. I had to sharpen one of the points on the divider that didn't bust. I have sent three emails to Lee Valley, but so far have received no response. The net effect is that they have scammed me out of $30.

Been ordering from Lee Valley for years and no complaints in that time, including multiple orders per year. The prices are generally fair and if you can be patient they have free shipping events several times per year. Their print catalogs (separate hardware, woodworking, and gardening versions) are comprehensive. Only quibble I have is no feedback on items like most other vendors. Otherwise one of my favorite vendors.

I ordered a Gränsfors Bruk Scandinavian forest ax. It was some thing that I didn't like about in the eye of the axe. I called and spoke to Hal at lee valley tools. Very good customer service no problems they're sending me a new one right now that Hal personally picked out and sent me pictures beforehand to make sure it was up to my standards. There service is reason alone to deal with them.

I have been buying from Lee Valley for many years - in store and recently online.
They are one of the best retailers i have dealt with. Service is always good and i get what i pay for in quality - usually quite good for the things i buy.
I bought some cheap flashlights once that i wasn't happy with. I mentioned it and the guy told me to bring them back, but wasnt worth the gas to make a trip for a $5 item.

Terrible service. Was told to leave the store because I wasn't " masked", even though I have a valid medical exemption from a doctor! I was then told I could wait outside & be served like a second class citizen. I told them to stick it where the sun doesn't shine. Hope they go bankrupt. Disgusting & disrespectful.

I puchased a flagpole from lee Valley. The knob at the top didn't screw on properly. I called them and the service person said we'll send a new knob, just put the bad one in the same box and return it to us.
I thought that is good. Then the service person contacted me and said they would send me the whole thing, flag pole and everything. He went into their warehouse and decided each pole was a slightly different thread.
So they sent the whole thing no charge, apologized at length. Worked out great!
I have had a few service interactions with this company over the years and I can tell you they are with out doubt the best company for service and response (you call their number a LIVE person answers!) I have ever dealt with.

I have bought many products from Lee Valley and I have never been disappointed in their quality or workmanship. Recently I was looking to buy a carrom board online and I saw one was offered by Lee Valley. Knowing the quality of Lee Valley tools, I assumed the quality of the carrom board would be assured. Was I ever wrong. The quality of the carrom board is terrible. The pocket nets have no depth and will not catch the carroms. The sides are made of some type of soft wood that absorbs the carrom hits. Also, on the board I received one of the wooden side boards had a knot that had fallen out leaving a hole. I know this product was not a Lee Valley tool, but rather a product from a third party. Nonetheless, I relied upon the quality control of Lee Valley to make sure I received a product worthy of the Lee Valley name. That was a mistake. I will never buy another third party product from Lee Valley and I cannot recommend that other people do so.

Anything having to do with woodworking, DIY, or gardening... go to this site first. Excellent customer service, prompt deliveries, and fair prices. Have used them for more than a decade...

Good morning everyone. After an ordeal that lasted from August 2022 to today, I feel like sharing my terrible experience with this company. I placed an order for $5,000 and only received little clarity from them, constant referrals, vague answers and unbelievable justifications, which forced me, after all these months, to have to cancel the whole order.
I wasted my time with them and I won't do it again.
Trust me, my experience was really bad. For a simple purchase of a few planes, I've seen incredible behavior. They made me want to buy from them. I am waiting for the refund and I will also update you on this aspect, because it is right that this very bad experience of mine does not go unnoticed.
It's fitting that Lee Valley gets my review too. Because a little more seriousness and attention on their part would have been enough and they would have satisfied a customer.
I really felt like I was being teased. Generic, circumstantial, unclear answers, in which we deliberately do not talk about what is important to fix a situation. Practically useless emails. And meanwhile I waited and waited confidently. Trust that after all this time it's gone.

Here's another web-site for woodworkers to order from, excellent quality, I've ordered
From here several times an always received my order on time, no problems

I drove out to Kelowna to get some rare earth magnets only to be told my mask wasn't medical and had to leave, worst customer service I've dealt with in a very long time.

If you like waiting for things be a great place to order from. Did not arrive as promised and was a simple order.