• Legacy Touch

Legacy Touch

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Overview

Legacy Touch has a rating of 4.1 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Legacy Touch ranks 11th among Personalized Jewelry sites.

  • Service
    14
  • Value
    15
  • Shipping
    15
  • Returns
    7
  • Quality
    15
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
1
Negative
0
7
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How would you rate Legacy Touch?
Top Positive Review

“Very great product. Super fast shipping”

Shanna M.
6/29/24

It's better quality than I expected. And it shipped the same day I ordered! Very pleased! Had an enclosed proof of authentication also.

Top Critical Review

“Overpriced - Taking Advantage of Those in Grief”

Ellen W.
8/6/20

I purchased a dog tag necklace for my husband for $175. Less than 24 hours after I ordered it I realized there was something wrong with engraving (my fault) and emailed them to see if I could change it. They replied no because it had already gone into production. I called to see if the response would be different but was again told, no, it's already gone into production. I think for $175 for a tiny piece of lightweight aluminum you could redo it. Your prices are insanely high and your profit margin must be ridiculous. I think this company takes advantage of those who have lost a loved one. If you go on Etsy you can get the same products for 1/4 the price. I would never order from them again.

Reviews (46)

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legacy touch (21) dog tag (26) customer service (13)
Thumbnail of user shannam108
1 review
0 helpful votes
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June 29th, 2024

It's better quality than I expected. And it shipped the same day I ordered! Very pleased! Had an enclosed proof of authentication also.

Products used:
Dog tag

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Value
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Thumbnail of user lizd301
1 review
1 helpful vote
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May 29th, 2024

My mom said there is nothing we could have gotten her that meant more to her than my dad's thumbprint. I often see her putting her thumb over his.

Products used:
Heart Sterling silver

Thumbnail of user marylogan748
1 review
0 helpful votes
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May 12th, 2024

Love the pendant but as much as you pay for the necklace you would think the chain would be better quality. I had to purchase a better quality chain from a local jeweler.

Products used:
Pendant and chain

Thumbnail of user barbarar2859
1 review
0 helpful votes
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February 14th, 2024

We lost our youngest son 3 years ago at the age of 27 and was looking for a way to keep him close to my heart. I ordered the double-sided dog tags and one side I have the finger prints of the son we lost. On the other side, I have the fingerprint of his older brother. I wear it every day. I Just love it. The pendant was beautifully done, and once I submitted the order, I had the item in three days. Unbelievable.

Products used:
Personalized dog

Thumbnail of user candidav6
2 reviews
1 helpful vote
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February 2nd, 2024

I purchased a small necklace thumbprint tag and a heart thumbprint. Both arrive in time frame specified which I was amazed since it was before the holidays.These are quality items that are well worth the price paid. Definitely my go to place for the future.
Thank you Legacy

Thumbnail of user nathanielc180
1 review
0 helpful votes
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March 17th, 2024

My items were very nice and high quality work. I received them in a timely manner. So nice I ordered 3 mote. Thanks legacy touch

Thumbnail of user monique.dileva
1 review
0 helpful votes
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November 24th, 2023

I received my ring with my mom's fingerprint over a year ago. Have worn it every day since I got it. I thought it was getting damaged and the print was falling out so I emailed the team. They quickly sent me a label and asked me to send it in for review. Thankfully there was no damage and just needed a good cleaning. Oops on my end. They polished it up and made it good as new. I'm so thankful for this company, its team, and the quality of their product. The care and pride they have shows in their handling of the matter. They stayed in contact throughout the whole process and made sure my concerns were addressed.

Thank you for making products that allow those of us left behind in the physical world be able to continue to carry our loved ones with us everyday.

Tip for consumers:
Very happy with my purchase and the customer service.

Products used:
Stainless steel ring

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Value
Shipping
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Quality
Thumbnail of user robins725
1 review
0 helpful votes
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October 22nd, 2020

I lost both my parents in 18 months, and I wanted to get a front/back heart or oval with one fingerprint on each side. They only offer double sided with the dog tag and I didn't want that. So I got two hearts (one offset) and wear them on the same chain. I have their names, dates, and a sentiment on each as well. I do think that I will get a heavier-weight chain though, with the cost of the hearts I certainly don't want to lose them! Although overpriced, I am happy to have this lasting memorial of two of the most wonderful people that ever lived.

Thumbnail of user ellenw180
1 review
3 helpful votes
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August 6th, 2020

I purchased a dog tag necklace for my husband for $175. Less than 24 hours after I ordered it I realized there was something wrong with engraving (my fault) and emailed them to see if I could change it. They replied no because it had already gone into production. I called to see if the response would be different but was again told, no, it's already gone into production. I think for $175 for a tiny piece of lightweight aluminum you could redo it. Your prices are insanely high and your profit margin must be ridiculous. I think this company takes advantage of those who have lost a loved one. If you go on Etsy you can get the same products for 1/4 the price. I would never order from them again.

Thumbnail of user williams2957
1 review
0 helpful votes
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October 4th, 2020

Soo my mother passed away on September 6,2018. This year me my 2 sisters and little brother planned on doing something with her ashes for the 2 year anniversary. However my sister got her car broken into August 30th and they took her purse that had all of our remaining ashes in it. We were devastated and broken. I called the funeral home and they referred me to legacy touch to have her finger print out on something special with her own personal pin number. I just want to say how grateful I am of this necklace I chose and how it brought me close to my mother again who I thought I would never have any connection with again. I don't write reviews but I had to this time. Thank you guys for making this so beautiful for me. It's perfect..

Thumbnail of user deborahv820
2 reviews
0 helpful votes
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November 30th, 2023

I absolutely love this key ring with my husbands fingerprint engraved on it to see and feel when I want to feel a little bit of him left behind. I also had book markers done for my grandchildren they will all be in new family bibles for Christmas gifts this year all close to Grampa and I know they will be cherished. Thank you for this opportunity to have a little piece of my Willis to hold on to. The workmanship is beautiful and they were in my hands quickly. Wonderful company. Caring and considerate to help any way they can.

Products used:
Book Markers 5 of them and 1 key chain all with his finger prints beautifully done don’t hesitate to purchase their products . I’m sure I’ll be back.

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Thumbnail of user dianet745
1 review
0 helpful votes
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July 28th, 2021

Our children asked that I get their dad's fingerprint at the funeral home. I was given the brochure with a pin number to order what they wanted. Of course I couldn't have a copy of the fingerprint but this company can. They are taking advantage of people left and right in their time of grief. We would never order a piece of jewelry from them at their prices. The exact pieces can be purchased for 1/4 their price elsewhere. My advice is to make your funeral director furnish you with a paper copy of your loved one's print unless you have plenty of money to play with.

Thumbnail of user carolm1083
1 review
12 helpful votes
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July 5th, 2020

I love the necklace with my father's finger print. It helps me to deal with his loss. I wished there would have been something like this 28 years ago when I lost my mother. It's beautiful and reminds of his love every time I wear it.

Thumbnail of user rs573
1 review
1 helpful vote
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November 26th, 2020

Extremely disappointed! Mom ordered the kershaw knife for me to celebrate my dads life after his passing. Paid $289.00 for a $50.00 knife. The flyer from Legacy Touch showed the knife with the loved ones name, birth date and date of death. My sister added the monogram to the order thinking it would be on the opposite side of my dads name and dates. Received knife, it did not have dads name and dates on it. It's just an overpriced knife with initials on it, not a remembrance of dads life. Called Legacy Touch, no empathy, didn't care. I asked if it could be sent back to have dads name and dates put on it. They said no.

Thumbnail of user sarahk708
1 review
0 helpful votes
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September 15th, 2020

I only have this company 3 stars because the shipping process was HORRIBLE! They chose to use FedEx. Our order got lost and traveled around the US for almost 3 weeks. Nobody could find it and it was so frustrating! We finally received the necklace and it was BEAUTIFUL! Very happy with the product itself... but goodness gracious... thank God we weren't trying to get the next day torn around to have it at our family members funeral, because it would not have showed up. And when you are already grieving... stuff like this makes things worse. The company did say they would have replaced the order if Fedex wouldn't have found the package, which is good... just frustrated that it had to almost come to that point!

Thumbnail of user elizabethb2398
1 review
0 helpful votes
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April 14th, 2022

I was absolutely floored when my necklace came in. I was not expecting it to be a beautiful as it was. I love that you can add some many thing to it. I will. I will definitely be ordering more thing in the future. It is such a comfort to have my husband print with me always.

Products used:
Dog tag

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresar331
1 review
0 helpful votes
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December 20th, 2020

Yes it is a little expensive but well worth it to have a part of my mom with me all the time and it was very good quality, had to get a diffrent chain for the pendant but only becouse it was a little small/flimsy and I don't want to take a chance on losing it. I am in love with it!

Thumbnail of user karin24
1 review
0 helpful votes
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September 7th, 2020

I ordered 2 pendants and a ring. One tear drop for me and a dog tag for my brother. They all came about a day early. All are extremely beautiful. Thank you so much.

Thumbnail of user andteal
1 review
0 helpful votes
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August 24th, 2022

When given the brochure for the fingerprint jewelry by Legacy Touch, I wasn't thinking of buying. A few days later, intrigued, I looked it over & built my dream piece in gold. It was pricey. Tried cutting it back & came up with acceptable price but to me, there would be a tinge of regret to try to save a few bucks for having such a unique item with my dad's fingerprint. So I bought my dream piece. I bought one for my daughter.

The jewelry is of good quality. We chose heart pendants because of the larger, clearer imprint. We chose the gold adjustable 16" chain and upgraded the bail. We didn't do any charms.

Bottom line for those on the fence, obviously Legacy is a huge conglomerate & funeral homes get a cut of the sales. And we're very vulnerable when we've had such a loss.
But we only have this life. I believe we deserve to treat ourselves well. Buy the lobster or steak. Go places. Pick your dream piece of jewelry.
This is my honest review. I'm a real person. Nobody paid me to write this
May you live your life to the fullest.

Products used:
Gold straight heart pendant with gold chain, premium bail.

Service
Value
Shipping
Quality
Thumbnail of user aiyanac5
1 review
0 helpful votes
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February 28th, 2022

Thank you so much for all you have done for me. The jewelry I received is high quality and brings a sense of peace when I wear it. I am very impressed.

Tip for consumers:
It is very much worth it!

Products used:
Necklace (silver heart with husband's thump print) and Cross and gem with his birthstone.

Service
Value
Shipping
Quality
Thumbnail of user kristinc230
1 review
0 helpful votes
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December 8th, 2020

I received my order is two silver charms. My son and I are incredibly grateful to have such a uniquely personal piece of our loved one that we can keep near and dear to our hearts. It is beautiful.

Thumbnail of user jenniferm5906
1 review
0 helpful votes
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February 1st, 2024

Perfect craftsmanship, beautifully detailed prints. Lost in shipping, and they replaced while order, no problems!

Products used:
Ornaments

Service
Value
Shipping
Quality
Thumbnail of user dianas570
1 review
0 helpful votes
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August 17th, 2020

I am very pleased with my pendent. I have used another company previously and much prefer Legacy. My pendent is a very special remembrance of my sister, gone too soon.

Thumbnail of user stephanief915
1 review
0 helpful votes
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October 26th, 2021

Very beautiful. Sizing is smaller than what I thought so it didn't fit on the finger I wanted it on, but it fit on another.

Thumbnail of user ryanb620
1 review
0 helpful votes
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June 22nd, 2020

I love this product I just wish the the charm didn't mess up the dog tag. Where its scratching is right at the top of his finger print

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