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Legacy Touch has a rating of 4.1 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Legacy Touch ranks 12th among Personalized Jewelry sites.
It's better quality than I expected. And it shipped the same day I ordered! Very pleased! Had an enclosed proof of authentication also.
I purchased a dog tag necklace for my husband for $175. Less than 24 hours after I ordered it I realized there was something wrong with engraving (my fault) and emailed them to see if I could change it. They replied no because it had already gone into production. I called to see if the response would be different but was again told, no, it's already gone into production. I think for $175 for a tiny piece of lightweight aluminum you could redo it. Your prices are insanely high and your profit margin must be ridiculous. I think this company takes advantage of those who have lost a loved one. If you go on Etsy you can get the same products for 1/4 the price. I would never order from them again.
I ordered two of the thumbprint keychains with my mothers thumbprints and had the dates and names put on them. When ordering them on the screen it showed them correctly. When I received them this week they had dropped the 21 off the end of this years date so instead of the date reading 07/15/1943 - 05/03/2021 it read 07/15/1943 - 05/03/20 which was obviously not correct. I contacted them immediately and there answer was we sent you an email so we can't do anything but offer you a 50% off to purchase them again. I never received an email from them I went through all my emails and spam there was nothing so she then tried sending it again same thing never came through. She sent it a different way from a different email and that one came to me so something was not working with the original email they were using. She said I had exceeded the maximum allowable characters so that was why it cut the 21 off so I asked why it didn't state that on the system when I was creating this and she didn't have an answer. This was very upsetting as I have just lost my mom, these were over $200 and now to get them again they want me to pay over $100 more for them. I feel this company is taking advantage of peoples grief and not providing good customer service for a mistake on there side. I would look elsewhere before using this company.
Tip for consumers:
Don’t buy from this company
Products used:
Keychains
Ordering was easy and efficient. I received my order promptly with no troubles. I love the braclet with my husbands fingerprint, birth stone and infinity charm.
The perfect gift for someone who is grieving the loss of a loved one. Something for everyone. Some are expensive but well worth it.
Love it! It's been extremely hard losing my Dad. But having the key chain helps, placing my thumb or finger on his print is comforting.
A beautiful piece of jewelry to remember my husband with. I chose an urn pendant so I can carry him with me always.
Products used:
Pendant
My order was received within two days of placing it. The necklace is beautiful with my mother's print on it and I have received many compliments.
Such a beautiful way to remember and keep a Loved one with you and in your heart. I will cherish my bracelet forever
It arrived a little later than expected. But was worth it. It is beautiful, and it hangs in my car so she can go everywhere I go.
Everything we ordered was exactly as described. The materials used are of quality and feel durable. Thank you!
Awesome! This purchase is for our oldest granddaughter in memory of her paw Michael. Plan to purchase for 3 other grandchildren.
Tip for consumers:
Be sure to review your order.
Products used:
Fingerprint necklace of a loved one
Working with Legacy Touch is such a pleasure. The staff is always pleasant and easy to work with. Our families are pleased with the quality of it.
Tip for consumers:
The website is easy to navigate. Our families are very happy with the merchandise quality.
Products used:
Ring
I have had such wonderful experience with customer service. They have really gone above and beyond and met my expectations!
Beautiful way to memorialize a loved one! When my dad found out it was my step mom's actual fingerprint it made him cry.
My mother loved it made her tear up! She needed this, and it was perfect after her mother just past to have that little prt of her again.
Looks tremendously cheaper in person. Not worth the price. Nothing like the photos pictured on the website. The birthstone was purchased elsewhere.
Quick and good quality. Purchased four finger print dog tags of our beloved Mateo. They came within a few days.
Amazing customer service and such an expedient delivery time. I will definitely be ordering from them again
Products used:
Necklace
Pendent turned out better than I expected. Delivered sooner than expected. All around great experience. Would definitely recommend.
Always perfect have ordered before never disappointed. First my mother in law then my father in law and now my son, a perfect way to memorilize them!
We are very happy with our dog tags. Thay are just as we wanted them. And received them very quickly.
IN MEMORY OF MY HUSBAND JACK # 3 he has been gone one year on NOVEMBER 15,2022 I will miss him 4ever and ever AMEN! Hats off to you all Jan from Texas yall
Tip for consumers:
it is ALL GOOD !!!!!!!!!!!
Products used:
jewelry in memory of my late husband
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