• Bookmark

    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

Write a Review

Overview

LegalTemplates has a rating of 4.1 stars from 2,522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 91.1%
Positive
328
Neutral
10
Negative
22
View ratings trends
23
See all photos
How would you rate LegalTemplates?
Top Positive Review

“Legal Templates is like having a lawyer in your pocket”

Linda Y.
10/23/24

Legal Templates is like having a lawyer in your pocket—minus the expensive fees. Seriously though, it's a game-changer for saving time and money, If you need legal docs and don't want the stress, this is the way to go!

Date of experience: 10/23/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,522)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user alexisp25
Arizona
1 review
0 helpful votes
  • Send Message
August 10th, 2017

I went online looking for a free sample of a rental agreement. I found one with this company. I never order or anything and was being charged. When I finally called, I spoke with Benjamin and he took care of everything. I didn't even get frustrated like I normally do when I have to deal with stuff like this.

Date of experience: August 10, 2017

Thumbnail of user moniqueb69
New York
1 review
1 helpful vote
  • Send Message
September 5th, 2019

My friend and I was looking for a website that can help us creating documents for some personal reason. Glad we found this website, customer friendly and less hassle. My friend and I are so happy and were able to pass the documents that is needed for our lawyer in time. Thank you so much for this amazing website.

Date of experience: September 3, 2019

Thumbnail of user richardm3397
Arizona
1 review
0 helpful votes
  • Send Message
March 7th, 2022

I was lured onto legaltemplates.net by "free" forms and thought I had cancelled and didn't notice right away that I was being charged $39.95 a month. I was told I had agreed to the terms and conditions when I called and asked about getting a refund. They taught me a lesson. I would use someone else for your forms.

Tip for consumers:
That it's hard to cancel after you sign up, so don't sign up.

Products used:
Form

Service
Value

Date of experience: March 7, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hi Richard,

Thank you for reaching out to us via SiteJabber. I read your review, and we want you to know that we take every comment and feedback very seriously.

I apologize for your experience and will rectify this situation as soon as possible. If you would like to contact me directly, here is my e-mail address.

betty@legaltemplates.net

I am looking forward to connecting with you.

Regards,

Betty Ko
Legal Templates Team
Customer Relations Supervisor

Thumbnail of user kikof3
New Mexico
1 review
0 helpful votes
  • Send Message
October 15th, 2023

Wow, what can I see? It's simple, easy and very effective. I recommend it to everyone. Go ahead, try, you'll see that I'm telling you to I am very honest, thank you very much very much.

Date of experience: September 8, 2023

Thumbnail of user dianap74
Missouri
1 review
0 helpful votes
  • Send Message
August 11th, 2017

Great help when I questioned Danny about my charges on my cc. He was very helpful in getting my refund and my account closed as I don't need it now.
Very good customer service. I will recommend to all my friends and family.

Date of experience: August 11, 2017

Thumbnail of user galeh24
Idaho
1 review
0 helpful votes
  • Send Message
May 14th, 2018

Very helpful in cancellation of membership and hope for a quick refund. I had called a few times but when Cris called back I was very pleased. Sometimes you apply for things which is a free trial and I completely forgot about it.

Date of experience: May 14, 2018

Thumbnail of user lulur21
North Carolina
1 review
0 helpful votes
  • Send Message
May 10th, 2023
Verified purchase

I liked this template due to its ease to fill out the blanks. It's very convenient and helpful. If you need an EAP and don't know where or how to start, this is it!

Date of experience: May 10, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Lulu, thank you for the kind words! Hearing that people like you enjoy our product always brightens our day.

Thumbnail of user caoq
Viet Nam
1 review
0 helpful votes
  • Send Message
March 17th, 2024
Verified purchase

I am very happy with the results at [STORE NAME]! My work are very comfortable after being filled with the working substance. I had a great experience and received extremely enthusiastic advice.

Date of experience: March 17, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your positive experience! We're thrilled to hear you found our advice enthusiastic and helpful.

Thumbnail of user shalailad
Georgia
2 reviews
1 helpful vote
  • Send Message
September 20th, 2017

I signed up for a trial back in Aug... forgot I signed up, and had no form of communication for the last week due to Irma. Called today to seek a refund, even though its now Sept, and Danny U. Was super helpful in speaking with Acct Dept to help get my charge refunded (even though it was past the trial date). Thanks guys!

Date of experience: September 20, 2017

Thumbnail of user holikak
Guyana
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

Very informative, easy to use and access on the website. I am yet to view the entire stuff so i can not write a complete review as yet. However In am happy to have found this site.

Date of experience: February 8, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Holika.

Thumbnail of user taylort49
Colorado
1 review
0 helpful votes
  • Send Message
August 1st, 2017

I had a great experience because Danny at LegalTemplates helped me get a full refund. I forgot about the 15 day policy, but it wasn't a problem. They showed me that they are reasonable people and I will definitely use their services again. Thanks Danny!

Date of experience: August 1, 2017

Thumbnail of user loreleif13
California
1 review
0 helpful votes
  • Send Message
October 20th, 2023
Verified purchase

Good layout, easy to find forms, clearly identified, buttons that actually work and aren't triggering an endless advertising war and fictitious demand to pay.

Date of experience: October 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you found our website user-friendly and free from unnecessary advertising or demands for payment. Your positive feedback on the layout and functionality of our forms is much appreciated. If you ever have more document needs or questions, we're here to assist you. Thank you for using our services!

Thumbnail of user brettr198
Idaho
1 review
0 helpful votes
  • Send Message
April 27th, 2023
Verified purchase

The sample rental agreement looked professional and fairly complete.
I would like to use this template, as the basis for creating a final, binding rental agreement.

Date of experience: April 27, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Thumbnail of user robertp4706
Texas
1 review
0 helpful votes
  • Send Message
June 15th, 2023
Verified purchase

Faced with having to terminate several employees in a short period of time, I needed to format thier termination letters. Two clicks and I had what I needed. Thank you.

Date of experience: June 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us.

Thumbnail of user milanv26
South Africa
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

Was looking for a simple template. Found it straight away and it had all possible scenarios already included. With little effort I got excatly what i neededWell done

Date of experience: December 29, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

That's fantastic to hear! I'm glad you found the perfect template quickly, and it covered all the scenarios you needed. If you have any more requirements or need further assistance in the future, don't hesitate to reach out. Your success with the template is greatly appreciated!

Thumbnail of user mishayj
Illinois
1 review
0 helpful votes
  • Send Message
July 24th, 2017

I found a competitor that had better prices for what I was looking for. This company has excellent customer service, he was a great help and gave me exactly what I needed. I will consider future services because of this guest representative.

Date of experience: July 24, 2017

Thumbnail of user lauram297
Washington
1 review
0 helpful votes
  • Send Message
August 29th, 2017

Legal templates is a great website for what you need to generate for legal paperwork. I used it to help my roommate and landlord generate the lease agreements he needed for the renters. A good company. With a monthly fee of $34.95

Date of experience: August 29, 2017

Thumbnail of user faniab2
Illinois
1 review
2 helpful votes
  • Send Message
January 31st, 2018

I was having an issue with a roommate, not my 1st time. So, I decided to go online and look for templates to help me go about things the right way legally should I have any problems that couldn't be resolved before the lease was up. Thank God for legaltemplates.net! The outline is so simple to follow, AND youbcan add and take away ANY time you want. Charles was extremely helpful when I needed to talk to someone.

Thanks A LOT!

I recommend this site to any & everyone who needs assistance getting that small personal legal document together; you'll be glad you did!

-FB

Date of experience: January 30, 2018

Thumbnail of user josephw101
Michigan
1 review
0 helpful votes
  • Send Message
March 6th, 2018

Your company has been great in working with me on an issue that arose. The response time has been amazing, willingness to work with me for a positive resolution and not questioning me on my issue; that is rare for a company to handle a support request in that manner. Again, thank you - should the need arise to use a service that your company offers again; I guarantee yours will be who I use!

Service
Value
Shipping
Returns
Quality

Date of experience: March 5, 2018

Thumbnail of user feliciac275
Indiana
1 review
0 helpful votes
  • Send Message
April 1st, 2024
Verified purchase

I got in and got out quickly with what I needed. I was able to adapt the template to what I needed. There was no muss or fuss. This worked well for me.

Date of experience: April 1, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you were able to swiftly find what you needed and adapt the template to fit your requirements seamlessly. Providing a hassle-free experience is our aim, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!

Thumbnail of user philb264
New Hampshire
1 review
1 helpful vote
  • Send Message
September 29th, 2021

I am certain I went through the steps to cancel my "free trial" the day that I tried this website. It wasnt what I was looking for so I immediately cancelled only to find out 5 months later that I have been charged over 200 dollars with zero use of their services or their website. What kind of a con website charges after a "free trial" and sends no emails, no receipts, no statements? I will tell you, this is the type of website/business survives on deception and shotty legal terms to protect their murky business practices. Stay away from this website/business at all cost. I will be reporting to the BBB as well.

Service
Value
Shipping
Returns
Quality

Date of experience: September 29, 2021

Thumbnail of user brieannas
Colorado
1 review
0 helpful votes
  • Send Message
August 8th, 2017

Benjamin was very helpful in resolving a billing conflict. Making my template was easy and quick. Getting out of the recurring billing was challenging but once I got a hold of the right person he states he will make it right and process a refund, which was greatly appreciated.

Date of experience: August 8, 2017

Thumbnail of user georgeg148
California
1 review
0 helpful votes
  • Send Message
January 16th, 2018

I needed a Divorce form for California and found it easily at LegalTemplates.net The form was easy to follow and fill out. I was done in less than an hour of downloading the form. It took a load off my shoulders as I could not afford for an attorney or paralegal service to help me out. Thanks again to Cris for all the great assistance he gave me with my account.

Date of experience: January 15, 2018

Thumbnail of user robertl4511
California
1 review
0 helpful votes
  • Send Message
May 18th, 2023
Verified purchase

I've used Legal Templates for an apartment lease, rent increase and now a lease of vacant land. So far so good...easy to use, templates are customized to your particular State and seem through.

Date of experience: May 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

Thumbnail of user allishas
Connecticut
1 review
0 helpful votes
  • Send Message
February 20th, 2023

It is a very nice and cheap site to allow a trial to only be $1. Im not sure if it will be work the 30 something dollars after but I guess we will see how the trial goes

Date of experience: January 10, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Allisha! Your positive feedback is much appreciated.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 5 days

How do I know I can trust these reviews about LegalTemplates?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LegalTemplates?