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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.9%
Positive
446
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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customer service (189) trial period (25)
Thumbnail of user shannong37
Washington
1 review
1 helpful vote
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July 6th, 2017

I emailed about my billing difficulties and their customer service department got back to me so quickly! Not to mention their live chat is super helpful and the site is easy to use!

Date of experience: July 6, 2017

Thumbnail of user debbym14
Pennsylvania
1 review
0 helpful votes
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July 13th, 2017

Benjamin was very helpful and courteous and took care of my refund quickly. I guess the real proof will be in the amount of time that I am actually credited for my subscription..

Date of experience: July 13, 2017

Thumbnail of user allishas
Connecticut
1 review
0 helpful votes
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February 20th, 2023

It is a very nice and cheap site to allow a trial to only be $1. Im not sure if it will be work the 30 something dollars after but I guess we will see how the trial goes

Date of experience: January 10, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Allisha! Your positive feedback is much appreciated.

Thumbnail of user jigarp9
California
1 review
0 helpful votes
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May 26th, 2018

Spoke with Charles, a supervisor, to get my monthly fee refunded since I had cancelled my membership. He said he will try to expedite. Will change rating to 5 once refund is processed

Date of experience: May 25, 2018

Thumbnail of user kennethk967
Florida
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Easy to get to the info I needed. First time user, so cannot be sure things will be as I hope they will. This took more than the 15 seconds that was indicated on the request to leave feedback.

Date of experience: June 4, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave us a review.

Thumbnail of user sherria156
New York
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

Ms. Joan did an awesome job with helping me with my issue. She really deserves 10 stars not just 5. Plus she deserves a raise on her performance she gave me. I really appreciated her.

Service
Value
Shipping
Returns
Quality

Date of experience: October 26, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear about your positive experience with Ms. Joan! Thank you for your kind words and high praise. We'll make sure to pass on your feedback, and we agree that she's a star! If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority!

Thumbnail of user philipb55
New York
1 review
0 helpful votes
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August 13th, 2017

I had subscribed to the service in June for the trial period and did not realize I needed to cancel. Benjamin was great, very understanding, and credit d me for the most recent month. Thank you.

Date of experience: August 13, 2017

Thumbnail of user charlettes8
Florida
1 review
0 helpful votes
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August 19th, 2023
Verified purchase

The forms were completely free and was quick and easy to complete. Unlike the other sites I visited that said free, and then asked for a credit card number.

Date of experience: August 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words, Charlette! We're glad that we could exceed your expectations.

Thumbnail of user rachealh23
Ohio
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

A simple DuckDuckGo search, and found wonderful guidance. Very easy to use!

Date of experience: March 13, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for sharing your positive experience!

Thumbnail of user armanf6
Argentina
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Useful legal templates, easy to use. Very quickly found online

Date of experience: March 13, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

It's great to hear you found the legal templates useful and easy to use! Thank you for sharing your experience!

Thumbnail of user billk1071
Oregon
1 review
0 helpful votes
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March 12th, 2024
Verified purchase

Thanks for providing this free legal template...it made selling my cycle very simple.

Date of experience: March 12, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear our free legal template made selling your cycle a breeze! Thank you for sharing your positive experience with us.

Thumbnail of user carlyj15
Philippines
1 review
0 helpful votes
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July 17th, 2019

Totally satisfied with Legal Templates because I needed a written document in order to justify the relationship between my boyfriend and me to a lawyer for a legal procedure, and for that reason I found that the template was very useful, I just filled in the blanks and quickly created a professional document which was well received by the attorney.

Date of experience: July 17, 2019

Thumbnail of user meadv
Tennessee
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Usually places say they are free but what they mean is that they are free when you sign up for a 7 day trial and then they will bill you. This was actually immediately downloadable. Thank you!

Date of experience: September 28, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're glad to provide a straightforward and genuinely free service without hidden fees or trials. If you ever need more documents or assistance, don't hesitate to return. Thank you for using our service, and we're here to help!

Thumbnail of user depps65
California
1 review
0 helpful votes
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October 7th, 2023

A simple easy way to use a template to download your specific needs. I was able to skip the things that were unnecessary for my agreement with my daughter.

Date of experience: April 16, 2023

Thumbnail of user michellet1986
Arizona
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

I just wanted a template to help me understand what is involved in a Partnership Agreement. I am so grateful to be able to download this for FREE. Thank you so much!

Date of experience: August 26, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're glad we could provide you with a Partnership Agreement template that helped you understand the concept. If you have any more questions or need further assistance, feel free to reach out. Best of luck with your endeavors, Michelle!

Thumbnail of user lizz190
Texas
2 reviews
1 helpful vote
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February 15th, 2018

The customer service rep was understanding of my request, and accommodating - I was really pleased with how they were willing to work with me and go above and beyond!

Date of experience: February 15, 2018

Thumbnail of user mariac2986
Illinois
1 review
0 helpful votes
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February 20th, 2023

This template was easy used within muntes and will continue trying for the trial week, used it for a basic contract but well aware its content to use for a more detailed job

Service
Value
Returns
Quality

Date of experience: January 11, 2023

Thumbnail of user kabanow
Burundi
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I had never encountered this. First, it's an occasion for me to know a will and then you provide me with a sample as I was looking to have it. Thank you very much, I am going to use this. Very soon.

Date of experience: September 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're glad to have introduced you to the concept of a will and provided you with a sample. If you have any questions or need further assistance when you're ready to use it, feel free to reach out. Best of luck with your preparations!

Thumbnail of user miranh
Virginia
1 review
0 helpful votes
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February 20th, 2023

This is great for best selling and purchasing of beats. It's organizing for documents as well. This also helps with quick documentation for signing agreements.

Service
Value

Date of experience: February 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your feedback with us, Miran.

Thumbnail of user cassiec168
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 12th, 2024
Verified purchase

Excellent source of a free template. A free site to avoid lawyer's fees.

Date of experience: March 12, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear you found our free template an excellent resource and a way to avoid lawyer's fees. Thank you for your feedback!

Thumbnail of user debeet
Arizona
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

I needed to try to file a trust amendment form and did not want to join a membership or hire a lawyer to get one. I just wanted a free form so I could do it myself.
Thank you for making that possible

Date of experience: January 26, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, DeBee! Your positive feedback is much appreciated. We are glad you took advantage of the Trust Amendment.

Thumbnail of user alices896
Arizona
1 review
0 helpful votes
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February 20th, 2023

Geared to my state, this template is easy to use, clear and simple. I would have liked a space to include which attachments to expect. Otherwise it is perfect for my needs.

Date of experience: January 21, 2023

Thumbnail of user josec164
New Jersey
2 reviews
2 helpful votes
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March 15th, 2018

I am glad I checked out this site. I just saved hundreds of dollars in lawyer fees. I was able to download all my legal docs without having to seek a lawyer.

Tip for consumers:
Save money instead of going to a lawyer using this site

Service
Value
Shipping
Returns
Quality

Date of experience: March 15, 2018

Thumbnail of user barbaras562
Georgia
1 review
0 helpful votes
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September 15th, 2018

Chris was so helpful in correcting my mistake of signing up of a subscription versus a 1 time document. Thank you Chris. You were extremely considerate of the situation.

Best regards,
Barbara

Date of experience: September 14, 2018

Thumbnail of user zahidm28
Virginia
1 review
0 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

Most of the sites claim its free but when your done filling the form out than comes the charges. But this site is really free and its so easy to use. Excellent!

Date of experience: June 8, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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