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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.5%
Positive
417
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Legal Templates is like having a lawyer in your pocket”

Linda Y.
10/23/24

Legal Templates is like having a lawyer in your pocket—minus the expensive fees. Seriously though, it's a game-changer for saving time and money, If you need legal docs and don't want the stress, this is the way to go!

Date of experience: 10/23/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,519)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user deec333
Washington
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

Quick and had exactly what I needed. Templates looked amazing and the download process was so simple.

Date of experience: October 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your positive feedback! We're glad to hear that you found what you needed quickly, and that you were impressed with our templates and the download process. Your satisfaction is our priority!

Thumbnail of user debrav378
Virginia
1 review
0 helpful votes
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February 20th, 2023

Easy and quick to complete agreement. I would recommend using this application for your rental and lease agreements

Date of experience: February 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Debra.

Thumbnail of user danielb3331
Netherlands
1 review
0 helpful votes
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June 12th, 2023
Verified purchase

Without having too much experience in the legal stuff, the site provided a great framework to start with.

Date of experience: June 12, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

Thumbnail of user annf50
Florida
1 review
1 helpful vote
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August 2nd, 2017

Benjamin was quick and efficient in helping to process my refund today. I would appreciate an expedited refund

Date of experience: August 2, 2017

Thumbnail of user kimberlyq109
Virginia
2 reviews
0 helpful votes
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March 7th, 2023

Universal Healthcare Power of Attorney was easy to complete. Cost of service is reasonable. I recommend this business

Date of experience: March 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Kimberly! We really appreciate your business and helping to share the word about the POA agreement for Legal Templates.

Thumbnail of user harmonyb22
Ohio
1 review
0 helpful votes
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February 20th, 2023

Very convenient! I would, without a doubt recommend this template to anyone else who needs to use it

Service
Value
Shipping
Returns
Quality

Date of experience: February 8, 2023

Thumbnail of user miked2061
North Carolina
1 review
0 helpful votes
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February 20th, 2023

Form was easy to fill in and pretty self explanatory. Each step guided you through creating the form

Date of experience: January 23, 2023

Thumbnail of user nicolaso6
Idaho
1 review
0 helpful votes
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September 18th, 2018

Cris helped me on the live chat, and right away understood my request, and responded quickly. Very helpful

Date of experience: September 17, 2018

Thumbnail of user jackg928
New York
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Renting my property, did not have a good lease agreement but found the perfect lease here. Thank you.

Date of experience: May 3, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated, Jack!

Thumbnail of user palakm9
Texas
1 review
0 helpful votes
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February 20th, 2023

Low in price and great personalized lease agreement made in minutes. Excited to use the took more often.

Date of experience: February 9, 2023

Thumbnail of user joym510
New Mexico
1 review
0 helpful votes
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February 20th, 2023

Not free as advertised- do not use. False advertising, unethical business practice, makes me question quality of document.

Tip for consumers:
Not free as advertised

Products used:
template

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality

Date of experience: February 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hi Joy,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Regards,

Betty Ko
Legal Templates Team

Thumbnail of user amandar2052
New York
1 review
0 helpful votes
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February 20th, 2023

Real easy click and fill process, no hassle. Great for basic legal documents with clear terms and conditions.

Date of experience: February 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for leaving us such a wonderful review, Amanda. We are thrilled that you loved your experience.

Thumbnail of user omegameals
Florida
1 review
0 helpful votes
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October 7th, 2023

Made a lease for my rental property in 15 mins. Would recommend to anyone looking for legal templates.

Date of experience: May 16, 2023

Thumbnail of user webtruckin1000
Washington
1 review
0 helpful votes
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October 7th, 2023

Very easy & simple from Start to finish. I would recommend this to anyone who's searching for templates.

Date of experience: May 17, 2023

Thumbnail of user esterp20
Michigan
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

I found exactly what I needed and more. This site provides exhaustive information, which is easy to access

Date of experience: May 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us.

Thumbnail of user jessicac2769
Virginia
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

I searched everywhere for a medical POA form for my state and this was the first place I found that didn't want me to pay for the form to be downloaded!

Date of experience: October 26, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words! We're glad we could provide you with the medical POA form you needed at no cost. If you have any more questions or need further assistance, please don't hesitate to reach out. Your satisfaction is important to us!

Thumbnail of user johng6832
Texas
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

Found what I needed quickly. I strongly recommend you use these guys for all your documentation needs.

Date of experience: October 21, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your quick and positive recommendation! We're delighted to hear that you found what you needed with us. If you or anyone you know ever require documentation assistance, we'll be here to help. Your support means a lot!

Thumbnail of user audreyfugate20
West Virginia
1 review
0 helpful votes
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October 7th, 2023

This is a very detailed paper to get filled out yet very easy, very formal, and covers all medical power of attorney in great detail.

Date of experience: August 13, 2023

Thumbnail of user charlied238
Mississippi
1 review
0 helpful votes
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July 28th, 2023

Cannot review until I see the completed document. How can you possibly expect any sort of glowing review when you have so far provided nothing?!

Date of experience: July 27, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us via Sitejabber, Charlie. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Please accept my apologies for any confusion that may have arisen. To clarify, you do have the option to exit the review process at any time, it is not required.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Thumbnail of user danielaj4
Florida
1 review
0 helpful votes
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August 31st, 2017

Benjamin was Very friendly and very helpful.
Need to hire more reps like him.
He solved my issue in a very short amount of time.

Date of experience: August 31, 2017

Thumbnail of user christinaf659
California
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

What a great find and the array of templates are quite impressive. I have been doing contracts for years and this is such a gem.

Date of experience: April 24, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Thumbnail of user kevinw1972
Texas
1 review
0 helpful votes
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February 20th, 2023

This was helpful. I don't know what else to say about this other than where is my documentation. Why are they making me do this

Date of experience: January 12, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Kevin! Your positive feedback is much appreciated. I am sorry for the misunderstanding, but you have the option to click out of the review and download/preview your document. Please let me know if you need further assistance.

Thumbnail of user tommys334
South Africa
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Gave me all the basics required for a lease agreement. I did have to make some alterations to make it compatible with South African law

Date of experience: May 2, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

Thumbnail of user josephd2196
Alabama
1 review
0 helpful votes
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February 20th, 2023

Excellent Fast and informative of the things i didn't think of that should be in a lease agreement Fells good to have a legal document

Date of experience: February 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, Joseph. We hope to see you again soon!

Thumbnail of user harryb611
Michigan
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

I am shocked that I was able to find a free download for basics company documents. These are great templates to build from. Thank you!

Date of experience: January 24, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Harry! Your positive feedback is much appreciated. We are glad you took advantage of the free downloads.

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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