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LegalTemplates has a rating of 3.7 stars from 2,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.
This company responds to reviews on average within 4 days
Legal Templates is like having a lawyer in your pocket—minus the expensive fees. Seriously though, it's a game-changer for saving time and money, If you need legal docs and don't want the stress, this is the way to go!
EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.
Super easy to use. They asked the right questions and I filled in the blanks. It literally took minutes to develop a legit legal document.
Products used:
Develop a document
Date of experience: January 16, 2023
Why did you ask for my credit card info? I just want to download this document so my best friend can be my emergency contact
Products used:
I just want my document, dude
* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 17, 2023
Great app for leasing agreement I would recommend it to whoever wants to rent their house or room. It's an easy application to fill out.
Date of experience: May 23, 2023
Legal templates will help anyone from someone who wants to rent out a room or someone that wants to start a small business.
Date of experience: September 22, 2023
Being quite stressed out by these circumstances I found this website to be very quick, easy and friendly.
Date of experience: December 26, 2023
Thank you for sharing your experience! We're pleased our website provided a quick, easy, and friendly experience during a stressful time. We're here to help!
Was great to be able to get a standard state-specific lease agreement from the site. Easy to work with the template.
Date of experience: December 20, 2023
Thanks for sharing! Glad the state-specific lease agreement was helpful and easy to use.
It only took me a few minutes to download it, the website was easy, I will always come back to the site whenever I need any legal documents.
Date of experience: December 12, 2023
We're delighted to hear that downloading was a breeze and that our website met your needs seamlessly! Thank you for choosing us for your legal documents, and we'll be here whenever you need us again.
I have loved using LegalTemplates. The site was easy to navigate and the templates were really useful.
Date of experience: September 29, 2023
We're thrilled to hear that you've loved using LegalTemplates! It's great to know that the site was user-friendly and the templates were helpful for you. If you ever need assistance in the future or have more legal document needs, don't hesitate to return. Thank you for your positive feedback!
I looked into the Legal Templates and did not realize I signed up for a membership which I never used. It got cancelled and partially credited.
Date of experience: November 28, 2023
Thank you for your feedback, Alexandra. We're glad we could assist in cancelling your membership and issuing a partial credit. If you have any further concerns, please don't hesitate to reach out.
I signed up for a free trial when I thought I would need a template for a short term rental agreement for a condo I was renting. Unfortunately, the renter ended up cancelling, so I didn't need the agreement and wasn't going to be making the money I thought I would. However, being a busy mom of two under two, I let the deadline to cancel before I would be charged slip by (I was thinking I had 30 days, but it was only 14). Admittedly, this was my mistake, but when I explained the situation to Danny (the customer service rep I dealt with), he turned what I feared what going to be a bad experience into a great one and they are refunding the fee that I was charged. I've dealt with so many companies lately where my contacts with customer service did not go well, that this experience truly made my day a little brighter.
The only think I would suggest they could improve upon would be giving an email warning when the free trial is expiring and also sending an email receipt when you are charged. I cancelled my subscription and then happened to log into my credit card and see the charge, but if I didn't check my bill, I would not have known.
Date of experience: July 19, 2017
Easy to download and fill in and looks professional. Saved me precious time. Also had helpful instructions.
Date of experience: August 21, 2023
We're delighted to hear that you found our template easy to use and that it saved you valuable time. It's great to know that the instructions were helpful and that you were able to create a professional-looking document. If you ever need assistance or have more projects in the future, feel free to reach out. Thank you for your positive feedback!
This website has given me adequate resources to aid me in my work. This helps to protect the company as well as the management staffs.
Date of experience: December 19, 2023
That's great to hear! It's wonderful that the resources provided here are aiding in your work and contributing to safeguarding the company and management staff. If you need further assistance or more resources, feel free to reach out.
After reviewing the terms of the lease, which is very detailed in who is responsible for issues that are common for a Commercial Lease.
Date of experience: December 17, 2023
Thank you for taking the time to review our detailed lease terms. We appreciate your attention to the responsibilities outlined for our commercial lease. If you have any further questions or need clarification, please don't hesitate to reach out.
Very informative info to help people find resources and learn how to navigate the latest technology!
Date of experience: October 31, 2023
We appreciate your positive feedback! We strive to provide informative resources to assist people in navigating the latest technology. If you have any more questions or need further information, please don't hesitate to reach out. Thank you for your kind words!
Sight was good easy to follow but be careful if you don,'t save your documents
Had to go back in to complete my task
Date of experience: August 5, 2023
.. Well I'm being asked for a review before seeing the document but - if it's this easy, then I recommend it.
Date of experience: December 21, 2023
Thank you for your feedback. You have the option to exit the review, please let us know if you need further assistance!
Great it is all i need to know thank you
I will proceed to have this filled out for a child by hs parents to allow travel abroad
Date of experience: October 24, 2023
You're welcome! We're glad to hear that you have all the information you need. If you have any more questions or need assistance while filling out the form for travel abroad, feel free to ask. Safe travels and best wishes!
I received excellent customer service from Benjamin when I called in with some questions.
Thanks again
Chris
Date of experience: August 16, 2017
I found the process to be very straightforward and accessible. Am grateful for their willingness to share.
Date of experience: April 24, 2023
Gaye, thank you for the kind words! Hearing that people like you enjoy our product always brightens our day.
Waiting for form to determine what is required to complete changes before review of documents and finalize
Date of experience: January 11, 2023
Hoping that this is good and not a scam, I would like upgrade my portfolio. I could realy use the expertise
Date of experience: September 4, 2023
We understand your concern, and we strive to provide genuine and valuable services. If you're considering upgrading your portfolio and seeking expertise, it's a wise step to do your research and verify the credibility of any service you choose. Feel free to ask any questions or seek more information to ensure you're making an informed decision. We're here to assist you with any inquiries or guidance you may need along the way.
I recently contacted online customer service for a refund and the executive resolved the request very efficiently.
Date of experience: March 5, 2018
Its great program to use, easy and fast. Differently will recommend among my friends, coworkers and family..
Date of experience: February 19, 2023
Thanks for leaving us such a wonderful review, Nancy. We are thrilled that you loved your experience.
Provided quick responses and helped me solved my issue. Great support team, very professional, fast and helpful.
Date of experience: May 10, 2018
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
Hi Valerie,
Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.
Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.
I would like to apologize for your experience and rectify this situation as soon as possible.
Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.
Looking forward to connecting with you.
Regards,
Betty Ko
Legal Templates Team