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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.8%
Positive
441
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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customer service (189) trial period (25)
Thumbnail of user ivanp107
Philippines
1 review
0 helpful votes
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August 19th, 2019

Went online, paid the trial. Got the docs I need and canceled on time- that hassle free. I sure do recommend this site to everyone.

Date of experience: August 18, 2019

Thumbnail of user diddly307
New Jersey
1 review
0 helpful votes
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October 7th, 2023

When you are in need of legal documents for any reason this is the site to use. Very easy to maneuver and simple to follow.

Date of experience: April 4, 2023

Thumbnail of user aracelim34
California
1 review
0 helpful votes
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November 29th, 2021

WHEN A COMPANY DOESN'T HONOR MONEY BACK AND GET REALLY GREEDY INSTEAD AND FIGHT YOU TO STAY SUBCRIBED FOR $39.95 A MONTH FOR NO REASON, YOU ALREADY KNOW WHAT KIND OF COMPANY THEY ARE, NOT ETHICAL AT ALL! THE REPRESENTATIVE THAT ASSISTED ME 11/29/21 AT 11:39 AM PST BY THE NAME OF ANDY FOUGHT ME TO REMEMBER MY EMAIL, I SAID NO I DON'T RECOGNIZED THE EMAIL YOU ARE MENTIONING, HE SAID 3 TIMES "ARE YOU SURE?" LIKE IF I'M LYING. AFTER I SAID NO THAT'S NOT MY EMAIL BUT I'M JUST CALLING TO DISPUTE $80 CHARGE ON MY ACCOUNT, HE SAID SORRY YOU ARE NOT ELIGIBLE FOR REFUND. I SAID OK I WILL CALL MY BANK. HE SAID "ITS OK TERMS AND CONDITIONS ARE AT THE BOTTOM OF PAGE" LOL. STILL NOT SURE WHAT HIS POINT IS BUT REALLY NASTY AND MANIPULATIVE PERSONALITY. I SAID "I DON'T NEED YOUR SERVICES I AM A LANDLORD WHO HAS A PROPERTY MANAGER FOR ALL LEGAL NEEDS SO I DO NOT NEED YOUR TEMPLATES. HE SAID PLEASE CHECK OUT OUR PAGE, WE HAVE LOTS OF LEGAL TEMPLATES, THEN SAID SORRY YOU ARE NOT ELIGIBLE FOR MONEY BACK. I HAVE NO WORDS JUST THAT THIS COMPANY IS AN EMOTIONAL MANIPULATION FOR SURE.

Date of experience: November 29, 2021

Thumbnail of user betterbuckhead
Georgia
1 review
0 helpful votes
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October 7th, 2023

Very simple to complete form. Asked the pertinent questions pertaining to my situation. Great site to use for your legal document needs.

Date of experience: August 17, 2023

Thumbnail of user joyceb1064
California
1 review
0 helpful votes
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February 20th, 2023

Fast and easy. Done in 10 minutes or less.easy to understand. Not at all expensive. Tried another site and was took too long and was quite costly.

Date of experience: January 15, 2023

Thumbnail of user geraldf321
South Carolina
1 review
0 helpful votes
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February 20th, 2023

It is a great tool to use. I would recommend it to anyone. Very fast and convenient. Especially when you are in need. And out of state

Date of experience: January 23, 2023

Thumbnail of user andreab1609
Colorado
1 review
0 helpful votes
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February 20th, 2023

This website was very helpful and I like that I didn't have to hand write it. I will use this site in the future if need be.

Date of experience: February 9, 2023

Thumbnail of user heatherm2135
Georgia
1 review
0 helpful votes
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February 20th, 2023

This has been an easy and very helpful service. I would recommend it to anyone needing to create a document and are looking for simple and fast.

Date of experience: February 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Heather! Your positive feedback is much appreciated.

Thumbnail of user markj2019
Minnesota
1 review
0 helpful votes
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February 20th, 2023

It was easy, but its hard to give a review before you get your document. I will submit another review after i get finished with the process.

Date of experience: February 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for leaving us such a wonderful review, Mark. We are thrilled that you loved your experience.

Thumbnail of user holam
Nevada
1 review
0 helpful votes
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February 20th, 2023

Good service - easy to use and very straight forward.

I was not happy to have to put my credit card on file.

Date of experience: January 10, 2023

Thumbnail of user simonp301
South Sudan
1 review
0 helpful votes
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February 20th, 2023

This was so nice and time-saving and I really enjoy it to my best time other than last time ending wasting hours

Date of experience: January 12, 2023

Thumbnail of user anthonya1528
Mississippi
1 review
0 helpful votes
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February 20th, 2023

I have a small farm and uses legaltemplates to create rental agreements. Very quick and easy to use when on the run.

Tip for consumers:
price

Products used:
Shoes

Service
Value
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Returns
Quality

Date of experience: February 13, 2023

Thumbnail of user cassondras8
Arizona
1 review
0 helpful votes
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February 20th, 2023

Legal template provides all necessary templates needed for that whatever you are looking for. It's princess asked questions and walks you through.

Service
Value
Shipping
Returns
Quality

Date of experience: January 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Cassondra.

Thumbnail of user todds203
Hawaii
1 review
0 helpful votes
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November 11th, 2018

Used for a legal document. Would definitely use in the future. Was very easy to use. Customer service is also very good.

Date of experience: November 9, 2018

Thumbnail of user sandrah2468
Texas
1 review
0 helpful votes
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February 20th, 2023

Great easy to utilize recommended for ease…………easier than others I have utilized. I do not like having to leave a review

Date of experience: February 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Sandra! Your positive feedback is much appreciated. I am sorry for the misunderstanding, but you have the option to close the review. Please let me know if you need further assistance.

Thumbnail of user shawntaew
Alabama
1 review
0 helpful votes
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February 20th, 2023

It was quick easy & hassle free
Easy to follow instructions didn't require a lot of unnecessary information in order to complete

Date of experience: January 17, 2023

Thumbnail of user tiffc10
Alabama
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

The information was offered quickly during the reading. I appreciate not having to read "a book" before the offering of a template.

Date of experience: June 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

Thumbnail of user vickig315
Alabama
2 reviews
0 helpful votes
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April 7th, 2023

All I need is the template having to type 100 characters & pay over a dollar for this is just a shame

Date of experience: April 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hi Vicki,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Thumbnail of user michelleg2479
Canada
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

This template was so quick and easy to access. It was exactly what I needed. What a time saver.
Very grateful.

Date of experience: October 13, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that our template met your needs and saved you time! Your satisfaction is important to us, and we're grateful for your positive feedback. If you ever need more assistance, don't hesitate to reach out. Thank you!

Thumbnail of user gustavod66
Colorado
1 review
0 helpful votes
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June 14th, 2023

Really easy to fill out it took me about 5 minutes. I have never fill out one of this forms before and it was a lot easier than what i though

Date of experience: June 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

Thumbnail of user virginiah1147
Massachusetts
1 review
0 helpful votes
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July 7th, 2023

The program was easy to use. Self explanatory and you just answer questions. Very easy and friendly.

Products used:
Contract

Service
Value
Shipping
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Quality

Date of experience: July 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for taking the time to leave us a positive review, Virginia! We're thrilled to hear that you had a great experience with us.

Thumbnail of user oliverm163
Georgia
2 reviews
0 helpful votes
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October 30th, 2023
Verified purchase

The document was free and easy to download and fill out. Thanks LeglTemplates for doing a great job of saving time and money.

Date of experience: October 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're delighted to hear that our free and user-friendly documents are saving you time and money. If you ever need more assistance in the future, don't hesitate to reach out. Thanks for your positive feedback!

Thumbnail of user raymondc736
California
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Great site very easy to use very informative a baby could use it nice detail great questions and you win!

Products used:
Sitejabber.Com

Service
Value
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Returns
Quality

Date of experience: February 12, 2023

Thumbnail of user meredithc148
Iowa
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Precise and easy to use. I have easily found any and all legal documents I have looked for o r needed. Love this site! Thank you

Date of experience: September 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the kind words! We're thrilled to hear that you've found our site precise, user-friendly, and a valuable resource for all your legal document needs. If you ever need more assistance or documents in the future, we're here to help. Thank you for your support!

Thumbnail of user miguelh182
New Jersey
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

Very helpful information for freelancers. Provides good advice to protect yourself and outline clear terms and deliverables.

Date of experience: September 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're pleased to know that you found the information helpful for freelancers, especially in terms of protection and clarity in agreements. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for your positive feedback!

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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