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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.8%
Positive
441
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user daisycinco8
Faroe Islands
1 review
0 helpful votes
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October 7th, 2023

I have positive experiences I've no problem about it... I find this review is useful and I recommend it

Date of experience: April 2, 2023

Thumbnail of user summerc149
Georgia
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Found easily. Everything explained well. Was very happy to know not to sign until in front of a notary. Very helpful.

Date of experience: September 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you found our information easy to locate and well-explained. It's important to us that our users have a clear understanding of the processes involved. Your awareness about not signing until in front of a notary is a crucial detail, and we're glad we could provide that guidance. If you ever need further assistance, don't hesitate to reach out. Thank you for your positive feedback!

Thumbnail of user cfong0215
California
1 review
0 helpful votes
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October 7th, 2023

Very easy to use made things simple on a last minute trip, hoping everything goes smoothly for my minor child

Date of experience: September 8, 2023

Thumbnail of user camila4
Philippines
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

I needed a letter asap so i can submit immediately to my client. Thanks to this website, i m=am able to do my work in a jiff.

Date of experience: December 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

That's great news! I'm glad the website helped you get the letter quickly. If you need anything else in the future, feel free to return.

Thumbnail of user shannong646
Oklahoma
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Needed an eviction notice and it was super easy and fast to create and print from this website. Will recommend to my friends for sure.

Date of experience: October 11, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your positive experience with us! We're thrilled to hear that our service made it easy and fast for you to create an eviction notice. Your recommendation means a lot, and we're here to assist you or your friends anytime you need.

Thumbnail of user bentzbrian9
California
1 review
0 helpful votes
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October 7th, 2023

Easy and very helpful for all of my needs for my lease agreement. Best site I've used in a while now.

Date of experience: September 10, 2023

Thumbnail of user deborahm1741
Florida
2 reviews
0 helpful votes
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March 28th, 2023

The site was very easy to use. Document is professional. This site is user friendly and easy to use.

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Deborah! Your positive feedback is much appreciated.

Thumbnail of user cristianm22
California
1 review
0 helpful votes
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August 31st, 2018

My names Cristian. Customer service here is really great, they help right away and are happy to provided their services to you thank you!

Date of experience: August 30, 2018

Thumbnail of user stanleyg192
Zimbabwe
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Made easier for the user, really helpful after having gone through the sample and has made tremendous progress on my presentation.

Date of experience: August 28, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to learn that our resources made the process easier for you and contributed to significant progress in your presentation. If you have any more presentations to work on or if you need further assistance, feel free to reach out. Your success is our priority. Thank you for sharing your positive experience, Stanley!

Thumbnail of user christinac117
New Jersey
1 review
1 helpful vote
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June 26th, 2017

Great and fast service. Very useful. Courteous representative and helpful. Would recommend this to anyone

Date of experience: June 26, 2017

Thumbnail of user andreac133
Texas
1 review
0 helpful votes
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July 17th, 2017

Easy to use system and grateful that Danny U said he was refunding the fee due to death in my family and the hardship... thank you.

Date of experience: July 17, 2017

Thumbnail of user jasond283
Colorado
1 review
0 helpful votes
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October 27th, 2018

I spoke to Victoria and she handled my discrepancy quickly and without any issue. She was also very friendly on the phone which was a plus.

Date of experience: October 25, 2018

Thumbnail of user ralphf290
Florida
1 review
0 helpful votes
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February 20th, 2023

Can't review because I haven't seen the final draft. I'm sure I'll be happy with the end product when I get a chance to review it.

Date of experience: February 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Ralph! Your positive feedback is much appreciated. I am sorry for the misunderstanding, but you have the option to close the review. Please let me know if you need further assistance.

Thumbnail of user gloriarogers028
Virginia
1 review
0 helpful votes
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October 7th, 2023

You do not see the fees until the end but it states free try hpgil and complete I would reco
Mend this

Date of experience: May 2, 2023

Thumbnail of user grahamb286
South Africa
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

Ease of use, comprehensive attention to detail. Clear understanding to navigating how to draft a cease and desist letter.

Date of experience: October 28, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback! We're pleased to hear that our platform is easy to use and that you found the guidance for drafting a cease and desist letter clear and comprehensive. If you ever need more assistance, we're here to help.

Thumbnail of user jf756
Connecticut
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

I was looking for a sample letter to end my lease early. I am so thankful for the guidance and help.

Date of experience: May 24, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your business and are glad that we could provide you with a great experience. Thank you for taking the time to leave us a positive review.

Thumbnail of user rogers1281
California
1 review
0 helpful votes
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June 7th, 2023

Child medical for time spent away for the summer in Wisconsin so he is cover whim away to keep him safe

Date of experience: June 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Roger! Your positive feedback is much appreciated.

Thumbnail of user meccaw9
North Carolina
1 review
0 helpful votes
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February 20th, 2023

Good work I will always use them fast and easy they have a good price and walk you though every step

Date of experience: January 23, 2023

Thumbnail of user scotth2126
Arkansas
1 review
1 helpful vote
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October 19th, 2022
Verified purchase

It was great to find information online that was truly free that helped me put together the form i needed. Thanks!

Date of experience: October 19, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Scott! Your positive feedback is much appreciated.

Thumbnail of user evaleea
California
1 review
0 helpful votes
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September 21st, 2017

Customer service was very helpful in taking care of my refund when I requested my refund. They were fast and responsive.

Date of experience: September 21, 2017

Thumbnail of user michaelh6881
Colorado
1 review
0 helpful votes
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April 22nd, 2023
Verified purchase

Unlike other legal web sites, there were no requirements to sign up for services at the end to print the document.

Date of experience: April 22, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Thumbnail of user jessiej131
South Carolina
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

This works great. I appreciate the free help as I do not the largest budget. Evicting someone has been very stressful

Date of experience: November 2, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Jessie! Your positive feedback is much appreciated. I am glad the Eviction notice helped you save your budget.

Thumbnail of user teresag824
Texas
1 review
0 helpful votes
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February 20th, 2023

Very easy to complete. No problem just too many questions but nice to complete. Well use it again in the future

Service
Value
Shipping
Returns
Quality

Date of experience: February 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, Teresa. We hope to see you again soon!

Thumbnail of user jorges369
California
1 review
0 helpful votes
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February 20th, 2023

I found this program to be very comprehensive. I was intimidated at first, but is was a swift and easy process.

Date of experience: January 10, 2023

Thumbnail of user guillermor109
Illinois
1 review
0 helpful votes
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February 20th, 2023

I like how easy and smooth the process is. I never had to start so easily and effective creating this letter.

Date of experience: February 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for leaving us such a wonderful review, Guillermo. We are thrilled that you loved your experience.

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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