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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.8%
Positive
441
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user jerryw809
Florida
1 review
0 helpful votes
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February 20th, 2023

All is good. Don't understand The ratings being before being able to use it.I presume the usefulness will become apparent next.

Date of experience: February 13, 2023

Thumbnail of user paulaj440
Georgia
1 review
0 helpful votes
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May 7th, 2023

Remember free isn't really free at all.The good thing is this was really easy to navigate. Questions were very self explanatory,.

Date of experience: May 7, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for choosing our business and for your kind words.

Thumbnail of user avonnew1
Minnesota
1 review
0 helpful votes
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February 20th, 2023

This application was very easy to use. I would recommend it to everyone who needs a legal document. Good job everyone

Date of experience: February 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Avonne.

Thumbnail of user elioto1
Pennsylvania
2 reviews
0 helpful votes
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January 18th, 2024

Please kindly enable me to print out this document because I wrote it last week, but was never able to print.

Date of experience: January 6, 2023

Thumbnail of user giuseppec118
Connecticut
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Needed to educate myself on a commercial vacant land lease. No fuss, no bother, press the button and on the screen total education. Thank you.

Date of experience: September 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to have provided you with a hassle-free and informative experience for your commercial vacant land lease education. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. Your satisfaction is our goal, and we appreciate your kind words. Thank you for choosing us!

Thumbnail of user threeprince1princess
California
1 review
0 helpful votes
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October 7th, 2023

Only free trial for 5 days. Fine print 1.80 something daily. When clicking document is said, free templates. Nothings free

Date of experience: October 1, 2023

Thumbnail of user executiveautocollision78
New York
1 review
0 helpful votes
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October 7th, 2023

Yes I feel it was good and in that it was always stated what needed to be done and there for we are extremely om

Products used:
Belts

Service
Value
Shipping
Returns
Quality

Date of experience: September 8, 2023

Thumbnail of user kostiantynb2
Indiana
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

I am Ukrainian, and it was very useful for me. Thank you a lot! I was able to find all the documents I needed here.

Service
Value

Date of experience: August 29, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that the app has been useful for you, especially for finding the documents you needed, Kostiantyn. Thank you for your kind words and for being a part of our community! If you have any more feedback or suggestions, feel free to share.

Thumbnail of user sandras3873
New Mexico
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

I'm not sure about the company as a unit, however Joan the chat rep is amazing and patient and ohhhh soooo kind, knowledgeable and helpful.

Service
Value
Returns
Quality

Date of experience: November 24, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words, Sandra! Joan is indeed a gem—so glad to hear about your positive experience with her.

Thumbnail of user gabbyh29
Saint Lucia
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

I have been searching for days for sample legal documents. So glad I stumbled upon this website. Highly recommended.

Date of experience: October 18, 2023

Thumbnail of user martinezcarmen0381
Texas
1 review
0 helpful votes
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October 7th, 2023

This was the best and Greatest way to do it. Is also simple and fast very convenient and looks great

Date of experience: September 21, 2023

Thumbnail of user jonnav6
Virginia
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

Thank you for making these forms available. I am assisting a neighbor, and these provided a good foundation for them to see what is available.

Date of experience: October 31, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're welcome! We're glad to hear that our forms have been helpful in assisting your neighbor. If you have any more questions or need further assistance, please don't hesitate to reach out.

Thumbnail of user anonymousa1832
Maryland
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I need a quick template from which I could edit in my customization. This template was very helpful and got me started and saved me time. Thank you.

Date of experience: September 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're thrilled to hear that our template was helpful in getting you started and saving you time. If you ever need more templates or further assistance with customization, don't hesitate to return. We're here to help. Thank you for your kind words!

Thumbnail of user sharonh2574
Canada
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Was a nice easy program to use. BUT. It is not free! No, I am not giving my credit card to anyone for something that is advertised as free

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 1, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hi Sharon,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Thumbnail of user jayr893
South Carolina
1 review
0 helpful votes
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February 20th, 2023

I don't know what this is even about I just want divorce papers. This service has been easy up til now but I think maybe I wanted a dollar

Date of experience: January 18, 2023

Thumbnail of user elizabethc2896
South Carolina
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Saves soo much time! When you are in a hurry and need something done fast this is always my favorite tool. Well done and fast

Date of experience: April 27, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us.

Thumbnail of user garyb2322
Canada
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Was easy to use, no gimmick or scam to pay for a template like most other sites, they actually allow you to download for free.

Date of experience: May 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us.

Thumbnail of user christinek81
Florida
1 review
1 helpful vote
  • Send Message
September 1st, 2017

I tried this site and found it easy and fast, something I did not expect! A gentleman named Charles was very helpful! Thank you Charles!

Date of experience: September 1, 2017

Thumbnail of user richardg2960
Oregon
1 review
0 helpful votes
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February 20th, 2023

Ok it went ok to begin with until i reached the end then it wanted all kinds of information and it slowed everything down considerably

Date of experience: January 18, 2023

Thumbnail of user hansc23
Philippines
1 review
0 helpful votes
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July 24th, 2019

I tried calling the customer service to help me with downloading my document. They were quick to respond and sent me the files right away

Date of experience: July 24, 2019

Thumbnail of user cathys1059
Texas
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

Thanks for the agreement form. I needed one quickly and this is just what I needed. Downloaded easily and in Word.

Date of experience: October 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're glad we could provide you with the agreement form you needed quickly and in a convenient format. If you have any more needs in the future, don't hesitate to return. Thank you!

Thumbnail of user chelseai22
Florida
1 review
0 helpful votes
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February 20th, 2023

It's ok thank you it's a very app to we you really need it must tell my friends must use this in future next time

Service

Date of experience: February 12, 2023

Thumbnail of user haleyh149
Connecticut
1 review
0 helpful votes
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February 20th, 2023

I'm not sure how I feel about this because there are a million steps before I get what I want. Like needing to write this

Date of experience: January 13, 2023

Thumbnail of user sosborn2
New York
1 review
0 helpful votes
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October 7th, 2023

Easy to use. Glad I found this so easily online. Being able to find this made things easier for me as lawers are so expensive.

Date of experience: April 6, 2023

Thumbnail of user katk111
New Mexico
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

I thought it was too good to be true, but I effortlessly downloaded a template without having to download a program or enter my information.

Date of experience: January 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, Kat. We hope to see you again soon!

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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