• Bookmark

    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

Write a Review

Overview

LegalTemplates has a rating of 4.0 stars from 2,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.2%
Positive
454
Neutral
12
Negative
21
View ratings trends
23
See all photos
How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,517)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user johnz1479
California
1 review
0 helpful votes
  • Send Message
May 10th, 2023
Verified purchase

This is a great site! SUPER fast and easy.

I got a form in minutes and it appears to be an excellent start. To my surprise, I stayed on the site and read a lot of very useful information, adding to the value. You can't go wrong with these guys.

Cheers,
John

Service
Value
Shipping
Quality

Date of experience: May 10, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us.

Thumbnail of user erikb394
California
1 review
0 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

Very user friendly website for legal documents and no surprise at end like other sites that force you to sign up for a free 7 Day trial then bill you $40 a month if you don't cancel within those 7 days. Free means Free on Legal Templates! Highly Recommended...

Date of experience: June 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for sharing your rating with us and the community.

Thumbnail of user bethanyh16
Illinois
1 review
0 helpful votes
  • Send Message
September 11th, 2017

The form I used from their site was very high quality and impressed the recipient, even though it was slightly different than what they were expecting. Also, when my subscription cycled, even though I cancelled after the "official" date, they still worked with me to get me a refund.

Date of experience: September 11, 2017

Thumbnail of user williamt2723
Nevada
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

I'm a landlord looking for a lease agreement to use for a new tenant. This site is easy to use and provided what I needed. Thank you!

Date of experience: March 19, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to have been able to assist you in finding the lease agreement you needed for your new tenant. If you have any further questions or require additional assistance, please don't hesitate to let us know. Thank you for choosing our platform!

Thumbnail of user carolm2781
West Virginia
1 review
0 helpful votes
  • Send Message
October 15th, 2022
Verified purchase

This website was very accessible and clear to navigate. I was able to find the information to help clarify what my niece needs to deal with the death of her father in another state. She can now be more prepared to handle the legal requirements to finalize his affairs.

Date of experience: October 15, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

It’s lovely to hear your positive feedback, Carol! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible. Thank you so much for making an effort to share your detailed thoughts with us. Our condolences go out to your family at this time.

Thumbnail of user sylviasc
Texas
1 review
0 helpful votes
  • Send Message
March 15th, 2024
Verified purchase

I came across these Legal Templates and I Thank You, because I can understand the legality of the forms. I will Definity continue using these Templates

Date of experience: March 15, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your gratitude, and we look forward to continuing to support you with our templates in the future!

Thumbnail of user teresap125
North Carolina
1 review
0 helpful votes
  • Send Message
August 30th, 2018

My name is Teresa Parker. As I was cancelling my trial period, I saw where I was being billed within the same hour. I called, spoke to a very kind and understanding young man, Douglas who helped me tremendously, gave me a confirmation number and reassured me that I could get a refund. As I explained to Douglas, I am 100% disabled and live on less than $500.00 a month and can in no way afford this service. It is a very good service and I will recommend it to family and friends. Your/his understanding with this matter is appreciated more than you know. Thank you again for your help! Sincerely, Teresa Parker

Date of experience: August 30, 2018

Thumbnail of user adilla121783
New York
1 review
0 helpful votes
  • Send Message
March 19th, 2024

Asking customers for a bank card if apply for a free trial what a joke blah blah blah blah blah blah

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 19, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.

Alternatively you can contact me directly during business hours from Monday - Friday 10 am to 7 pm EDT at betty@legaltemplates.net

Thumbnail of user janm977
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

My experiences with site jabber.com has been wonderful.,Everything i need business or pleasure they always have available

Service
Value
Shipping
Returns
Quality

Date of experience: March 19, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback! We're thrilled to hear that we've been able to meet your needs.

Thumbnail of user jadyo
New York
1 review
1 helpful vote
  • Send Message
June 26th, 2017

Hi. I used your site for some legal documents back in Feb/March. I was not aware that there was a recurring membership or fees associated with it. My card was charged for two months (that I could see on my current statement). Customer service was satisfactory. I work in customer service also. I would recommend modifying the wording of your customer satisfaction request as it may create a negative experience.

Thanks Danny for your help.

Date of experience: June 26, 2017

Thumbnail of user karenp2848
Indiana
1 review
0 helpful votes
  • Send Message
September 9th, 2023
Verified purchase

I didn't plan to pay for or sign up for anything. Just looking for examples so I would no how to create the legal document I needed. I was glad to see a preview so that I could at least type my own legal document. But then I decided to just see if the actual download would really truly be free - not a sign-up for something, or a bunch of invasive questions - Quite happily suprised to find that there really are no strings attached. Thank you so much!

Date of experience: September 9, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you had a positive experience using our resources! Providing free, accessible, and user-friendly templates without any hidden strings is important to us. We're here to assist you in your legal document needs without any hassle or obligations. If you ever require more templates or have any questions in the future, please don't hesitate to return. Thank you for choosing our services, and we're here to support you whenever you need it!

Thumbnail of user mr.m.ayresm
New Jersey
1 review
0 helpful votes
  • Send Message
September 8th, 2023
Verified purchase

While most other so called "free" come with strings attached, this is quite free. But, of course, for legal documents, you should have a sound knowledge of English (better still legalese); and then u r all set.

Date of experience: September 8, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your feedback! Indeed, our aim is to provide genuinely free and accessible resources without hidden strings. And you're absolutely right, having a good understanding of English and, especially for legal documents, some knowledge of legalese is important to ensure the documents are used correctly and effectively. If you ever have any more questions or need assistance in the future, please feel free to reach out. We're here to help. Thank you for using our services!

Thumbnail of user leonardj98
Oklahoma
1 review
0 helpful votes
  • Send Message
February 20th, 2023

I'm looking for an agreement that can be used by a couple late in life with grown children who want to commit to marriage yet maintain separate households due to the fact that one spouse is at the present a caregiver and separate households facilitate that situation. This document seems to fulfill that scenario..

Date of experience: February 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for leaving us such a wonderful review, Leonard. We are thrilled that you loved your experience.

Thumbnail of user dimiy
GB
1 review
0 helpful votes
  • Send Message
August 19th, 2023
Verified purchase

We went on to this site to try to find out more about travel consent forms for children travelling alone to an international destination and we found the precise and correct form we needed within seconds and were able to download it too without any subscription plans etc.

Date of experience: August 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your business and are glad that we could provide you with a great experience, Dimi. Thank you for taking the time to leave us a positive review.

Thumbnail of user lesleys37
Maryland
1 review
0 helpful votes
  • Send Message
November 11th, 2018

The Legal Templates Service is great. It was my first time designing a contract and Legal Templates took away the headache of having to research the exact legal jargon needed for my state. There were several formats to choose from, thus making it easy to incorporate any of my own specifications to the agreement. However, when I initially called to cancel the service, the customer service agent was not exactly accommodating. He was a bit combative and the experience made me not want to use the service ever again. But, the Senior Customer Service Agent John reaches out to me after I sent an email to detail my experience and he moved on the matter, quickly refunding my money. Despite the small hiccup I experienced, it is still a great site to use for your basic contract needs. If I ever have to enter into an agreement with someone and need to establish a contract I will most definitely use the site again.

Date of experience: November 10, 2018

Thumbnail of user morganc375
Connecticut
1 review
0 helpful votes
  • Send Message
April 3rd, 2024
Verified purchase

This site makes it easy for any landlord. Thank you for taking the guesswork out of paperwork.

Date of experience: April 3, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that our site simplifies the process for landlords and removes the guesswork from paperwork. Thank you for your appreciation!

Thumbnail of user rodrigoo1
Illinois
1 review
0 helpful votes
  • Send Message
July 12th, 2017

Great Customer Service, I contacted legal templates and requested a refund after been charged once my trial was over. They contacted me within hours and processed my refund immediately. Danny U., their agent, was very attentive and courteous and got the refund done without any hassle. It speaks volumes to know that they respected my intent to cancel without giving me a hard time. Thanks Danny.

Date of experience: July 12, 2017

Thumbnail of user joem3396
Washington
1 review
0 helpful votes
  • Send Message
March 15th, 2024
Verified purchase

It looks interesting but it's hard to tell. Right now i'm at the paywall and I'm forced to either leave this review or

Date of experience: March 15, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback, Joe. Users have the option to exit the review. Please let us know if you need further assistance.

Thumbnail of user erinw57
Utah
1 review
1 helpful vote
  • Send Message
July 26th, 2017

I came across LegalTemplates when I had to create a legal document allowing my sister to take my daughter out of the country. There were no problems with the document and it was so easy to put together. When I had a billing question Danny got right back to me and helped me with my issue. This service is so helpful for those that want to file/draft a simple and quick document. Would definitely use again!

Date of experience: July 26, 2017

Thumbnail of user michaels716
Indiana
1 review
0 helpful votes
  • Send Message
November 7th, 2017

Chris helped me out since I forgot to cancel my subscription and got my refund process started.
He was very patient with me as I was told it would take 15 days to get my money back he showed me a way to get it faster. The template designs were amazing. I only needed one but if I ever need to get another template is use them again.

Date of experience: November 6, 2017

Thumbnail of user lissas1
Georgia
1 review
0 helpful votes
  • Send Message
November 13th, 2017

Thank you so much for the fast and courteous service, Chris! I appreciate your help in this matter. Legal templates, continue your training of your employees. I hope they remain a shining example to other customer service employees!

Date of experience: November 13, 2017

Thumbnail of user ankitr32
Florida
1 review
0 helpful votes
  • Send Message
September 14th, 2023
Verified purchase

I visited many different web pages but mostly asking for credit card details and they allow you to customize but you can't download or print without paying. Legal Templates is the one who offers you to download free and your choice of format pdf or word. And it's completely unlocked and you can customize as per your need.

Date of experience: September 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you had a positive experience with Legal Templates and found their services to be transparent and user-friendly, offering free downloads and customization options in PDF or Word formats. Providing accessible and useful resources is essential, and we appreciate your positive feedback. If you ever need more assistance or have further document needs, please don't hesitate to return. Thank you for choosing Legal Templates!

Thumbnail of user frankm608
Philippines
1 review
0 helpful votes
  • Send Message
August 4th, 2019

People are used to writing legal documentation the old fashion way. If they ever come across this very innovative website, they would stop the old style and would stick to using websites like this one. The best one I found online so far. Hoping for more templates added.

Date of experience: August 3, 2019

Thumbnail of user hannahn400
North Carolina
1 review
0 helpful votes
  • Send Message
August 24th, 2023
Verified purchase

As a pet sitter, I quickly am learning that clients will treat me better if there's a clear, concise, simple agreement in front of them. This site has a good amount of very simple templates that will work in a multitude of instances! Now, I actually WANT to dig in further, so I can consider how a light piece of paper or two can protect us all (both parties, really)!

Date of experience: August 24, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your valuable insights, Hannah! We're glad to hear that our templates are proving helpful in creating clear and concise agreements. If you have any questions or need further assistance as you explore more, please don't hesitate to reach out. We're here to support you in crafting effective agreements for your pet sitting business.

Thumbnail of user saram159
California
1 review
0 helpful votes
  • Send Message
July 5th, 2017

Wonderful at responding to my refund request, I didn't have to axiously check my email constantly hoping they would respond. Charles responded quickly, even on a major holiday weekend. Very professional and helpful. Thank you

Date of experience: July 4, 2017

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

How do I know I can trust these reviews about LegalTemplates?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LegalTemplates?