LegalTemplates has a rating of 4.0 stars from 2,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.
This company responds to reviews on average within 4 days
I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.
EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.
I went online looking for a free sample of a rental agreement. I found one with this company. I never order or anything and was being charged. When I finally called, I spoke with Benjamin and he took care of everything. I didn't even get frustrated like I normally do when I have to deal with stuff like this.
Date of experience: August 10, 2017
I was lured onto legaltemplates.net by "free" forms and thought I had cancelled and didn't notice right away that I was being charged $39.95 a month. I was told I had agreed to the terms and conditions when I called and asked about getting a refund. They taught me a lesson. I would use someone else for your forms.
Tip for consumers:
That it's hard to cancel after you sign up, so don't sign up.
Products used:
Form
Date of experience: March 7, 2022
My friend and I was looking for a website that can help us creating documents for some personal reason. Glad we found this website, customer friendly and less hassle. My friend and I are so happy and were able to pass the documents that is needed for our lawyer in time. Thank you so much for this amazing website.
Date of experience: September 3, 2019
I am new to the real estate and have to handle the business without legal help. Legal Templates not only educated me on what I was trying to do but was also able to provide me the forms I needed. Best of all, it was free! LT is my new favorite tool to grow my business. Thanks!
Date of experience: October 1, 2023
Thank you for your kind words! We're delighted to hear that Legal Templates helped you in your real estate journey. We're here to support your business growth.
Great help when I questioned Danny about my charges on my cc. He was very helpful in getting my refund and my account closed as I don't need it now.
Very good customer service. I will recommend to all my friends and family.
Date of experience: August 11, 2017
Very helpful in cancellation of membership and hope for a quick refund. I had called a few times but when Cris called back I was very pleased. Sometimes you apply for things which is a free trial and I completely forgot about it.
Date of experience: May 14, 2018
I signed up for a trial back in Aug... forgot I signed up, and had no form of communication for the last week due to Irma. Called today to seek a refund, even though its now Sept, and Danny U. Was super helpful in speaking with Acct Dept to help get my charge refunded (even though it was past the trial date). Thanks guys!
Date of experience: September 20, 2017
I had a great experience because Danny at LegalTemplates helped me get a full refund. I forgot about the 15 day policy, but it wasn't a problem. They showed me that they are reasonable people and I will definitely use their services again. Thanks Danny!
Date of experience: August 1, 2017
They will not refund you if you accidently miss cancelling before the trial period ends. They will charge you $30+/mo without notification or reminders. They will hide behind their terms of service if you ask for an exception / refund. Make sure you cancel right away or use a different service all together.
* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
Hi Ryan,
Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.
Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.
I would like to apologize for your experience and rectify this situation as soon as possible.
Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.
Looking forward to connecting with you.
Regards,
Betty Ko
Legal Templates Team
I am trying to keep my costs low while starting my new company. So not having to pay for a invoice template is going to help me achieve this goal. I appreciate the professional look and the helpful tips provided to ensure a professional look.
Date of experience: June 14, 2023
Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us.
I looked on-line for an activity release waiver to use for skateboarding. Sitejabber provided a great form to work with.
Date of experience: March 9, 2024
Thank you for the feedback!
Very good and very easy to understand. I needed a simple solution to this problem and I found your site. I will now create a waiver to suit our needs which in turn will prevent any repercussions in the future, hopefully.
Date of experience: October 26, 2023
We're delighted to hear that you found our site helpful and that it provided you with a simple solution to your needs. Creating a waiver can indeed help prevent future repercussions. If you have any questions or need further assistance while working on your waiver, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for using our service!
It was easily and clearly understood and I was able to find the best way to get my hands on the correct ones needed for every job
Date of experience: March 11, 2024
Thank you for sharing your experience, Jennifer! We're delighted to hear that our resources were clear and easily understood, helping you find exactly what you needed for each job.
I found a competitor that had better prices for what I was looking for. This company has excellent customer service, he was a great help and gave me exactly what I needed. I will consider future services because of this guest representative.
Date of experience: July 24, 2017
Legal templates is a great website for what you need to generate for legal paperwork. I used it to help my roommate and landlord generate the lease agreements he needed for the renters. A good company. With a monthly fee of $34.95
Date of experience: August 29, 2017
I was having an issue with a roommate, not my 1st time. So, I decided to go online and look for templates to help me go about things the right way legally should I have any problems that couldn't be resolved before the lease was up. Thank God for legaltemplates.net! The outline is so simple to follow, AND youbcan add and take away ANY time you want. Charles was extremely helpful when I needed to talk to someone.
Thanks A LOT!
I recommend this site to any & everyone who needs assistance getting that small personal legal document together; you'll be glad you did!
-FB
Date of experience: January 30, 2018
This process was quick and east, it has made time less conuming and gave me the opportunity to focus on my tenants and employees, the task at hand being ver seamless. I would recommend the use of this site to people who are just jumping into the technology world with a smile anda good luck
Date of experience: February 15, 2023
We’re really grateful and appreciate you taking the time to share your rating with us, Benson.
Your company has been great in working with me on an issue that arose. The response time has been amazing, willingness to work with me for a positive resolution and not questioning me on my issue; that is rare for a company to handle a support request in that manner. Again, thank you - should the need arise to use a service that your company offers again; I guarantee yours will be who I use!
Date of experience: March 5, 2018
I am certain I went through the steps to cancel my "free trial" the day that I tried this website. It wasnt what I was looking for so I immediately cancelled only to find out 5 months later that I have been charged over 200 dollars with zero use of their services or their website. What kind of a con website charges after a "free trial" and sends no emails, no receipts, no statements? I will tell you, this is the type of website/business survives on deception and shotty legal terms to protect their murky business practices. Stay away from this website/business at all cost. I will be reporting to the BBB as well.
Date of experience: September 29, 2021
A lot of sites promote free and downloadable templates and then attempt to get you to pay money for the template or offer free ones if you give them a credit card # for a 7 day free trial. Keep up the good work!
Date of experience: August 18, 2023
Thanks for leaving us such a wonderful review, Todd. We are thrilled that you loved your experience.
It was very easy and precise. Gave me a template that I could use immediately. Thank you.
Date of experience: April 7, 2024
We're thrilled to hear that you found our service easy to use and precise. Thank you for choosing Legal Templates!
Legal Templates quickly and accurately provided me with exactly what I was looking for.
Date of experience: April 7, 2024
Thank you for your review! We're delighted to hear that Legal Templates provided you with the precise solution you needed in a timely manner.
Easy to copy and fill out. They did not ask for other info. It really was free.
Date of experience: April 7, 2024
We're delighted to hear that our service allowed for easy completion without unnecessary requests for additional information. Thank you for your positive feedback!
Benjamin was very helpful in resolving a billing conflict. Making my template was easy and quick. Getting out of the recurring billing was challenging but once I got a hold of the right person he states he will make it right and process a refund, which was greatly appreciated.
Date of experience: August 8, 2017
I needed a Divorce form for California and found it easily at LegalTemplates.net The form was easy to follow and fill out. I was done in less than an hour of downloading the form. It took a load off my shoulders as I could not afford for an attorney or paralegal service to help me out. Thanks again to Cris for all the great assistance he gave me with my account.
Date of experience: January 15, 2018
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
Hi Richard,
Thank you for reaching out to us via SiteJabber. I read your review, and we want you to know that we take every comment and feedback very seriously.
I apologize for your experience and will rectify this situation as soon as possible. If you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net
I am looking forward to connecting with you.
Regards,
Betty Ko
Legal Templates Team
Customer Relations Supervisor