• Bookmark

    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

Write a Review

Overview

LegalTemplates has a rating of 3.9 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93%
Positive
449
Neutral
12
Negative
22
View ratings trends
23
See all photos
How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user graceg545
Georgia
1 review
0 helpful votes
  • Send Message
October 9th, 2023
Verified purchase

Mr Andy was exceptionally helpful on our call today. He also reminded me of the many benefits of having LegalTemplates whenever I may need it. Thanks again!

Date of experience: October 9, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words! We're delighted to hear that Mr. Andy provided exceptional assistance, and we appreciate your continued support of LegalTemplates. If you ever require further help or have more questions in the future, please don't hesitate to reach out. We're here to assist you!

Thumbnail of user ericm2507
New Jersey
1 review
0 helpful votes
  • Send Message
January 2nd, 2024
Verified purchase

Good so far. Haven't seen the actual doc yet. Hoping it will be able to provide me what I need. Perhaps the review should be after I download the doc?

Date of experience: January 2, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the feedback. If you need further assistance with downloading the document, please don't hesitate to let us know. You also have the option to exit the review at any time.

Thumbnail of user chrisv1010
California
1 review
0 helpful votes
  • Send Message
March 23rd, 2024
Verified purchase

Specific, thorough of the types of documents that I was looking for

Date of experience: March 23, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback! We're glad to hear that you found our site specific and thorough in providing the types of documents you were looking for.

Thumbnail of user martenf3
Washington
1 review
0 helpful votes
  • Send Message
March 20th, 2024
Verified purchase

This template saved me a lot of time and helped me avoid fees! Thank you!

Date of experience: March 20, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're welcome! We're delighted to have been able to save you time and help you avoid unnecessary fees. If you ever need more assistance or have any questions, feel free to reach out. We're here to help!

Thumbnail of user fredl414
Singapore
1 review
0 helpful votes
  • Send Message
March 25th, 2024
Verified purchase

Simple fuss free and provide good areas for you to consider

Date of experience: March 25, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you found our service simple, fuss-free, and helpful in considering important areas. Providing user-friendly and comprehensive resources is our goal, and we're glad that we could meet your expectations. Thank you for choosing us for your legal document needs!

Thumbnail of user marym7638
Tennessee
1 review
0 helpful votes
  • Send Message
January 2nd, 2024
Verified purchase

I have been searching and getting frustrated with trying to find a simple downloadable template. I am so happy to have finally found something so easy to simply download.

Date of experience: January 2, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

I'm thrilled you found what you needed! I'm here to help ease any frustration, so if there's anything else you're looking for, feel free to ask.

Thumbnail of user joycec1112
Colorado
1 review
0 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

The template was very helpful in our writing of an offer letter for an independent contractor. It gave us ideas we had not thought of prior to coming across this.

Date of experience: September 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your feedback! We're pleased to hear that our template was helpful in crafting your independent contractor offer letter and provided valuable ideas for your process. If you have any more needs in the future, don't hesitate to reach out.

Thumbnail of user andrewndumm
Washington
1 review
0 helpful votes
  • Send Message
March 21st, 2024
Verified purchase

So simple and easy to be adopted and adjusted. This will be used in future as a model or samples

Date of experience: March 21, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you found our document simple and easy to adapt for your needs. It's wonderful to know that you plan to use it as a model or sample for future use. If you ever need more templates or assistance, we're here to help. Thank you for your feedback!

Thumbnail of user bethanyl10
Georgia
1 review
0 helpful votes
  • Send Message
July 17th, 2017

Found exactly what I needed, quick and efficiently. Excellent customer service. Process was quick and very efficient aswel. Very pleased, will definitely suggest to othe friends, anf use service again.

Date of experience: July 17, 2017

Thumbnail of user geoffreyr15
New Jersey
1 review
0 helpful votes
  • Send Message
August 21st, 2018

I enjoyed the website, but could not afford the monthly fee. They were very professional when communicating in regards to this matter. Would recommend.

Date of experience: August 21, 2018

Thumbnail of user joshr68
Alabama
1 review
0 helpful votes
  • Send Message
June 19th, 2017

Legal Templates helped me create a ground lease for a neighbor that had encroached on my property. It was easy to use and the support staff are extremely helpful!

Date of experience: June 19, 2017

Thumbnail of user harryf35
California
1 review
1 helpful vote
  • Send Message
June 21st, 2017

This online store is better than most with super customer service in the chat mode. Juan helped me resolve a couple of questions and was very professional and considerate.

Date of experience: June 20, 2017

Thumbnail of user bethp50
South Carolina
1 review
0 helpful votes
  • Send Message
July 13th, 2017

The speed with which my concerns were handled was exceptional! I had expected a 24 hour delay but was pleased to find that resolution took less than four hours.

Date of experience: July 13, 2017

Thumbnail of user marchc2
Connecticut
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

Thank you for this basic letter of intent. It is very helpful to our architectural practice engaging in a relationship between a real estate seller and purchaser.

Date of experience: February 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your experience with us, March!

Thumbnail of user williamb5114
New York
1 review
0 helpful votes
  • Send Message
February 20th, 2023

The free service is nice when you are in a pinch and need something generic that will be accepted by both parties. Thank you for not making this complicated.

Date of experience: January 14, 2023

Thumbnail of user samanthaw109
North Carolina
1 review
0 helpful votes
  • Send Message
November 19th, 2018

Although the site isn't free it offers awesome documents and has helped me out in a couple of scenarios! The company also provides excellent customer service :)

Date of experience: November 17, 2018

Thumbnail of user joshl377
California
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

There were many 'sample contracts' on-line.
All were totally irrelevant to my context.
LegalTemplates labeled theres in such a way that the one I downloaded was immediately useful.

Date of experience: May 2, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave us a review.

Thumbnail of user chaninb
Florida
1 review
2 helpful votes
  • Send Message
January 25th, 2018

Had an issue with the 14 day free trial and billing that was taken care off very quickly. Legal Templates has an EXCELLENT support service team, thank you DAVID C. For replying and taking care of my refund right away, greatly appreciated!

Date of experience: January 25, 2018

Thumbnail of user danad586
Virginia
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

Very easy to use, professional, thorough and best of all, it truly printed for free. Now if I can just find one for education...thank you LegalTemplates!

Date of experience: May 4, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your business and are glad that we could provide you with a great experience. Thank you for taking the time to leave us a positive review.

Thumbnail of user barryb120
Virginia
1 review
0 helpful votes
  • Send Message
May 15th, 2018

Absolutely pro forma information necessary for us to formulate our own policy... I will consider using Legal Templates in the future since it was so appropriate for present circumstance.

Date of experience: May 15, 2018

Thumbnail of user patriciad2407
Iowa
1 review
0 helpful votes
  • Send Message
February 20th, 2023

This one is easy, grammatical (you would be surprised at the mistakes in some).
It fit perfectly with my original Lease Agreement, didn't need to add anything. Makes lease renewal a breeze.

Products used:
Legal document template

Value
Quality

Date of experience: February 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your feedback with us, Patricia.

Thumbnail of user andreas631
Nevada
1 review
1 helpful vote
  • Send Message
September 2nd, 2019

I felt like a pro in creating and finishing up my real estate documents! It was really easy. Plus, they have the most courteous and helpful staff. Will surely share with my friends. Thank you!

Date of experience: September 1, 2019

Thumbnail of user t.r.m.t
Washington
1 review
0 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

It was even better than I expected. Clear format as well as helpful information about each segment. Not what you expect when wandering around the legal world. Thanks!

Date of experience: June 8, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Your positive feedback means the world to us. Thank you for choosing our business and for your kind words.

Thumbnail of user kassandraj15
Oregon
1 review
1 helpful vote
  • Send Message
June 21st, 2023

Makes you sign up for access to document. Free trial period follow by $40 a month automatic fee. Then they ask for a review before even seeing the finished product

Date of experience: June 21, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Please accept my apologies for any confusion that may have arisen. To clarify, you do have the option to exit the review process at any time, it is not required.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Thumbnail of user leem1032
South Africa
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

Easy to use and to download. Very specific and quick

Date of experience: March 24, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words! We're glad to hear that you found our platform easy to use and download from, as well as specific and quick. Your satisfaction is our priority!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

How do I know I can trust these reviews about LegalTemplates?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LegalTemplates?