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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.9 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93%
Positive
449
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user julies205
Texas
2 reviews
0 helpful votes
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August 16th, 2017

I really felt that Benjamin did a great job explaining everything to me and addressed my concerns on getting reimbursed for the amount that was taken out of my account.

Date of experience: August 16, 2017

Thumbnail of user katelynd46
California
1 review
0 helpful votes
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February 20th, 2023

Will see if it's good or not haven't downloaded the paper I filled out yet so don't know how good it is it's asking for a review before finishing anything

Shipping
Returns

Date of experience: January 24, 2023

Thumbnail of user donasusanas
Philippines
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

It gives me an idea on what content to put. I got out of idea i don't know what to put and how to begin with, good thing i came up to this and find your page. Thank you so much.

Date of experience: December 28, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

I'm glad our content helped spark some ideas for you! If you need further guidance or inspiration, don't hesitate to explore more on our page. Thank you for your kind words!

Thumbnail of user jazziaraw
Nevada
1 review
0 helpful votes
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August 7th, 2017

If you need legal documents or want to learn more about them this is great. I also want to thank Benjamin for speedy customer service and making sure I get my refund in a timely manner!

Date of experience: August 7, 2017

Thumbnail of user susanp3338
Australia
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Great found it easy and helpful recommend to my friends

Date of experience: March 24, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for recommending us to your friends! We're delighted that you found our platform easy and helpful. Your support means a lot to us!

Thumbnail of user danc1745
Iowa
2 reviews
0 helpful votes
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December 23rd, 2023
Verified purchase

Tremendous resource. I am a helping a beginning farmer try and purchase a farm with crp and looking for a template that addresses the issues. This looks like it might be it.

Date of experience: December 23, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

That sounds like an exciting project! If you need any specific guidance or templates for purchasing farmland with CRP, feel free to ask. Good luck with helping the beginning farmer!

Thumbnail of user vitoc22
New York
1 review
0 helpful votes
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November 4th, 2018

Customer service is 100%! Any issue you might have can be resolved in minutes by giving customer support a call and they will clear up any confusion or misunderstandings.

Date of experience: November 2, 2018

Thumbnail of user ginak294
Virginia
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Thank you it made things much easier than trying to figure out how to write a bill of sale

Date of experience: March 9, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

I'm glad to hear that finding a template made the process easier for you! Thank you for the feedback, Gina.

Thumbnail of user petters2
Norway
1 review
1 helpful vote
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March 1st, 2018

I signed up for a trial, but quickly realized that the templates wasn't well adapted for the Scandinavian market, so I tried to cancel the trial to avoid entering a subscription period with the monthly fee. My cancellation didn't get registred and a few days ago I realised that a fee had been deducted from my credit card. Frustrated and annoyed I contacted LegalTemplates with a growing fear of them being an unserious business.

I was wrong. A few hours laters, Lisa from customer service contacted me and appologized and promised me a refund, so now all is good.

I hope they sort out these issues soon as the quality of their legal services seemed to be very good.

Date of experience: March 1, 2018

Thumbnail of user ronj549
New Jersey
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Great document and it was really free no cc no trial period just free, they're honest! Rare online

Date of experience: March 22, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your positive feedback! We're thrilled to hear that you appreciated our transparency and honesty in providing free documents without any hidden fees or trial periods

Thumbnail of user larryj813
Maryland
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

I Just Started a job in Washington DC at the learning daycare center working with the kids doing activities and more During a job interview, I may be asked to describe My previous work experience. Even though My resume will include details about The prior job roles, knowing how to answer this question during an interview I can help you highlight the skills you feel are most valuable in the prospective role.

Date of experience: September 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your experience! We appreciate your insight and wish you the best in your new role at the Learning Daycare Center in Washington, DC.

Thumbnail of user dianej1021
New York
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

This template doesn't give a "Tease" as others do by having you fill everything out and then asking for a credit card.
This is honest to goodness free.

Date of experience: November 3, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Diane! Your positive feedback is much appreciated. We are happy to hear you took advantage of the free templates :)

Thumbnail of user cj387
Florida
1 review
0 helpful votes
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February 20th, 2023

When things get complicated there's a template waiting to make your life better. Fill in the blank. Take the guess work and complications out like a boss!

Date of experience: February 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, C J. We hope to see you again soon!

Thumbnail of user nicoleo45
Louisiana
1 review
0 helpful votes
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September 27th, 2018

Spoke with Cris a senior customer service agent. He was very helpful and gave clear and concise instructions on how to resolve my issue. Thank you, Cris.

Date of experience: September 27, 2018

Thumbnail of user chrisb4223
Nigeria
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

I had a great experience reading this. The knowledge gained is very insightful.

Date of experience: March 23, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your positive feedback! We're thrilled to hear that you found the experience insightful and gained valuable knowledge

Thumbnail of user jamesb9521
Virginia
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Explained types of POA in an easy to understand language. Forms were printed free. Excellent site.

Date of experience: March 22, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words and for using our site. We're here to provide excellent service whenever you need it

Thumbnail of user selenam23
Philippines
1 review
3 helpful votes
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September 5th, 2019

The form looks professional and I like how it's organized. It helped me print my legal forms for my leasing business. If I need any legal forms in future, I'd surely be back to this site. Thank you!

Date of experience: September 3, 2019

Thumbnail of user michaelb12022
Pennsylvania
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

Easy access, very ergonomic. Simple to understand with options for a word doc or a PDF,

Date of experience: March 15, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you found our platform easy to access and user-friendly. Providing options for both Word and PDF formats is important to us, and we're glad it met your needs. Thank you for your positive feedback! If you need anything else, feel free to reach out.

Thumbnail of user pauls5077
California
1 review
0 helpful votes
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September 8th, 2023

I need to make repairs to the house. Please be out by 11/7/23. Thanks for leasing and I've enjoyed having you as a tenant. Let me know if you want a referral.

Date of experience: September 7, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! If you ever have more questions or need assistance in the future, feel free to return. Have a great day!

Thumbnail of user mawulorms
Ghana
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

I just love the ease of getting access to the documents

Date of experience: March 22, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you love the ease of accessing our documents! Providing a seamless experience is important to us, and we're here to make your document needs hassle-free. Thank you for your feedback

Thumbnail of user lisac319
Washington
1 review
1 helpful vote
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June 29th, 2017

I've used this site at ease and completed what I needed to do! Benjamin from your support team has really helped me navigating through the site and with any questions I had.

Date of experience: June 29, 2017

Thumbnail of user markoe2
Florida
1 review
1 helpful vote
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July 20th, 2017

I needed a promissory note outline, the system of legal templates worked very good. I had a few questions and Benjamin was able to help with the customer service. Great job guys!

Date of experience: July 20, 2017

Thumbnail of user bryanb96
North Carolina
1 review
1 helpful vote
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February 15th, 2018

Can't say enough good things about the customer service provided by LegalTemplates and the people running the business. I would not hesitate to do business with them again! Thank you very much!

Date of experience: February 15, 2018

Thumbnail of user angiec43
Florida
1 review
1 helpful vote
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June 20th, 2017

Danny U. Really fixed my issue within under 24 hours! Great customer service! I would def. Recommend Legal Templates thanks to this service I received today.

Date of experience: June 20, 2017

Thumbnail of user audreyb95
Philippines
1 review
0 helpful votes
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July 15th, 2019

Their legal documents are excellent and easy to use! I recommend everyone to use this site. Customer service is a plus points. They talk with professionalism.

Date of experience: July 15, 2019

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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