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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.9%
Positive
446
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user jamesc478
North Carolina
1 review
0 helpful votes
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September 18th, 2017

I was very surprised at the level of patience Charles had as I voiced my opinions. As I got irritated he remained calm and helpful. Because of his service I would recommend Legal Templates.

Date of experience: September 18, 2017

Thumbnail of user kasrats
New York
3 reviews
37 helpful votes
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February 9th, 2017

My Mom used one of the templates for a loan agreement and indeed that template was really good according to that situation, for that purpose I think it is really worth it totally recommended.

Date of experience: February 9, 2017

Thumbnail of user twalaa
South Africa
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

I really appreciate i did not struggle i find what i was looking for very easy

Date of experience: March 14, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback! We're so pleased to hear that you found what you were looking for easily and without struggle.

Thumbnail of user alexa281
Florida
1 review
0 helpful votes
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December 5th, 2018

It is essential if you running your business, I recommend everyone to use this. I needed a partnership agreement, but did not want to hire a lawyer. Legal Templates had it all. Thank you!

Date of experience: December 4, 2018

Thumbnail of user donniev6
Texas
1 review
0 helpful votes
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June 7th, 2018

They were very cooperative and professional when dealing with my refund. The trial period was over and a debit from them came out of my account. I called them and they took care of it right away.

Date of experience: June 7, 2018

Thumbnail of user holikak
Guyana
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Very informative, easy to use and access on the website. I am yet to view the entire stuff so i can not write a complete review as yet. However In am happy to have found this site.

Date of experience: February 8, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Holika.

Thumbnail of user dinelles1
Canada
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

The information I had been searching for, and finally found.

Date of experience: March 14, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you found the information you've been searching for with us! Thank you for your feedback!

Thumbnail of user willb544
Ohio
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

Insightful and digestible.THank you for putting this together

Date of experience: March 14, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your positive feedback! We're delighted to hear that you found our site easy to navigate.

Thumbnail of user richardm5535
North Carolina
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Finally, a site with free and high quality documents.

Date of experience: March 13, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your enthusiasm—it’s always great to know when valuable resources are appreciated and utilized.

Thumbnail of user lungilex
South Africa
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

The information was on point and a easy read, much appreciated.

Date of experience: March 14, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words! We're so glad to hear the information was on point and easy to read.

Thumbnail of user kexe
Minnesota
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

This is the clearest form I've found. Easy to print and use.

Date of experience: March 14, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your positive feedback! We're delighted to know you found our form clear and easy to print and use.

Thumbnail of user jerryg1052
Texas
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Great explanation of the forms with an easy-to-navigate interface.

Date of experience: March 13, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your positive feedback! We're thrilled to hear that the explanation of the forms was clear and that you found the interface easy to navigate.

Thumbnail of user brettr198
Idaho
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

The sample rental agreement looked professional and fairly complete.
I would like to use this template, as the basis for creating a final, binding rental agreement.

Date of experience: April 27, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Thumbnail of user drewh48
North Carolina
1 review
0 helpful votes
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October 11th, 2018

I had an account billing issue, so I emailed the legal templates email address. I had an answer from a real person in less than 5 minutes. I'm very impressed!

Date of experience: October 11, 2018

Thumbnail of user kanishac1
Virginia
1 review
0 helpful votes
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September 8th, 2017

I really enjoyed navigating through the website and creating my business plan it was nice and easy. It made me think and see everything in perspective.

Date of experience: September 7, 2017

Thumbnail of user robertp4706
Texas
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Faced with having to terminate several employees in a short period of time, I needed to format thier termination letters. Two clicks and I had what I needed. Thank you.

Date of experience: June 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us.

Thumbnail of user marilynf534
Illinois
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Great! I found exactly what I was looking for. The free documents are very helpful.

Date of experience: March 7, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for choosing our services, Marilyn, and we look forward to supporting you again in the future. Your feedback is greatly appreciated!

Thumbnail of user annien141
Tennessee
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

Great understanding of my rights and what I need to do to make my trailer have a title

Date of experience: March 11, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback, Annie! We're delighted to hear that we could help you understand your rights and guide you through the process of titling your trailer. Your confidence in our service is greatly appreciated!

Thumbnail of user mikes4077
California
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

After going to several sites trying to find a simple form without supplying a lot of personal information, this site was quick, easy and simple. Awesome!

Date of experience: October 13, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Mike! Your positive feedback is much appreciated :)

Thumbnail of user anonymousa1917
Florida
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

I was able to find exactly what I needed very quickly.

Date of experience: March 13, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the positive review!

Thumbnail of user patsyp3
Texas
1 review
0 helpful votes
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August 3rd, 2017

I signed up for the free two week trial period as I only needed on document. I used the medical release template to create a document for my daughter to take with her on a trip out of state with my sister. The template has options for adding a specific medical concern, as well as spots for entering authorized medications, which was nice.

After printing my document, I fully intended to cancel my membership within the 2 week time frame, but as things worked out, I forgot. On the day it charges my credit card, I called the customer support line to see if there was anyway to cancel my membership and this receive a refund. I spoke with Benjamin. He was very polite and understanding of my situation. He checked the status of my account, saw that I was literally calling on day 15 after having signed up, and said that there shouldn't be any problem getting a refund, and that they usually take two weeks to process, but he could expedite the process if I filled out this review. Looking forward to my refund. Thank you for your help, Benjamin!

Date of experience: August 3, 2017

Thumbnail of user megang722
Louisiana
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

The Notice to Vacate (10 days) form looks clean and provides precise specifications for the terms of the notice. It is very clear and simply structured, written in terms easily understood.

Date of experience: October 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that the Notice to Vacate (10 days) form meets your expectations with its clean, precise, and easily understood structure. Your positive feedback is much appreciated!

Thumbnail of user rosaliev
California
1 review
1 helpful vote
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March 10th, 2018

I recently contacted Legsl Templates via email in regards to my account, honestly I didn't think I would hear from any body however not was I wrong, Lisa a Sr Customer Service Rep responded to my email immediatley and took care of my request with no questions asked asked. I am do very impressed with Legal Templates and their superb A1 customer service team and although in fortunately I needed to cancel my subscription if ever the need for legal templates arise I most definitely will come back, and I all lady will recommend to ask my friends send family. Thank you so much Lisa for your world class customer service, you've just made a life long customer

Date of experience: March 10, 2018

Thumbnail of user johnt423
Illinois
1 review
0 helpful votes
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August 1st, 2017

Thank you for responding to my inquiry so timely! Benjamin was very helpful! I am not accustomed to online outrwach being so quick. Keep up the good work, Benjamin!

Date of experience: August 1, 2017

Thumbnail of user robertl4511
California
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

I've used Legal Templates for an apartment lease, rent increase and now a lease of vacant land. So far so good...easy to use, templates are customized to your particular State and seem through.

Date of experience: May 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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