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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.8%
Positive
441
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user burnettah
Ohio
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Thanks so much had a incident where someone had to leave immediately and it was so many options to choose from and I was able to chose the right one for my situation.

Date of experience: June 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your business and are glad that we could provide you with a great experience. Thank you for taking the time to leave us a positive review.

Thumbnail of user christinad51
Georgia
1 review
0 helpful votes
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August 9th, 2017

Great customer service. Thank you Benjamin. Easy to use website. Quick and easy customer service. I would sign up again and keep this company if I need any legal documents.

Date of experience: August 9, 2017

Thumbnail of user sharong1923
Texas
1 review
0 helpful votes
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February 20th, 2023

I needed to write a contract for a small business to rebuild my deck. The template was perfect for this occasion. I will definitely use their services in the future.

Date of experience: February 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, Sharon. We hope to see you again soon!

Thumbnail of user alexw1278
Texas
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Easy to utilize template, descriptions of terminology and contractual obligations are good for setting up template and understanding what you're typing up.

Date of experience: September 11, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your positive review, Alex! We're delighted to hear that you found our template easy to use and that our descriptions of terminology and contractual obligations were helpful. If you have any more feedback or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority!

Thumbnail of user nenem
Illinois
1 review
1 helpful vote
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August 4th, 2017

Danny's customer service was fast efficient and nice. He made my experience so easy and effortless. I really appreciate the excellent customer service

Date of experience: August 4, 2017

Thumbnail of user guillermom117
Mexico
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I was looking for atempate for Artiles of Incorporation in order to work on it with my partner.
Legal Templates provide a good foundation to later polish it using their services

Date of experience: February 3, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for sharing your feedback with us, Guillermo. I really appreciate it.

Thumbnail of user jessiee25
Philippines
1 review
0 helpful votes
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August 12th, 2019

The website is very helpful and very easy to use. I tried out the 14-day trial plan and I loved it but I am not cancelling yet since I still have more documents to download.

Date of experience: August 12, 2019

Thumbnail of user dreww153
Pennsylvania
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

The templates on the site were easy to access. The marketing templates contain all the relevant information that allows me to pick and choose what elements I want to use based on my client's needs.

Date of experience: May 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave us a review.

Thumbnail of user annw188
Washington
2 reviews
4 helpful votes
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August 16th, 2018

DO NOT DO BUSINESS WITH THIS COMPANY. They will charge your credit card even if you cancel their trial within the allotted time frame and then tell you you can get a refund if you leave a positive review for them. It is extortion. I refused to leave a positive review and they told me I would not be receiving a refund, even though I canceled my trial well within the allotted time frame. The Better Business Bureau is looking into this very shady company.

Date of experience: August 16, 2018

Thumbnail of user phillipb51
Minnesota
4 reviews
6 helpful votes
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July 17th, 2017

If you do not cancel your subscription right away they will charge you and never send you a receipt or email to notify you, a little bit sneaky if you ask me.

Date of experience: July 17, 2017

Thumbnail of user michellem569
Georgia
1 review
0 helpful votes
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June 6th, 2018

This site has any legal document you could want and allows you to customize it your specific needs. If looking for a quick document to suit your needs, I recommend this company!

Date of experience: June 6, 2018

Thumbnail of user tanushreeb2
India
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

I was looking for Power of attorney templates and I found so many on this website, quite helpful for interns like me.

Date of experience: January 21, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback! We're thrilled to hear that our wide range of Power of Attorney templates was helpful for you, especially as an intern. We strive to provide valuable resources for all our users.

Thumbnail of user dianam310
Philippines
1 review
0 helpful votes
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July 21st, 2019

The service is hassle-free and convenient. Customer service reps are very friendly and readily available. Be sure to cancel the account within the trial period to prevent subscription charges.

Date of experience: July 21, 2019

Thumbnail of user kp110
Colorado
1 review
1 helpful vote
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June 26th, 2017

I called to cancel and the rep was friendly and helpful. He asked for a review to expedite the refund. I assume my refund will come through, despite seeing some reviews to the contrary.

Date of experience: June 26, 2017

Thumbnail of user eddyp45
California
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

I was looking for language on a payback agreement and I always get great insight with this site. It always gives me the words I am looking for as I save money and time.

Date of experience: February 8, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Eddy.

Thumbnail of user kathieh79
Virginia
1 review
0 helpful votes
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August 2nd, 2023

It was easy to complete the form and to customize the options. I would like to have had the ability to do more customization under each category, but this will do.

Date of experience: August 1, 2023

Thumbnail of user jillianm27
Jillian M.
New York
1 review
0 helpful votes
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August 28th, 2018

Jury is out if I will be getting my refund, but I appreciated the quick response. I wasn't able to cancel in time before the trial ended. The document I needed was very helpful though.

Date of experience: August 27, 2018

Thumbnail of user alexanderr42
Texas
1 review
0 helpful votes
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June 28th, 2017

This company has great service and a great product. Everything you can create is formal and legal. The forms are easy to use and easy to fill out it worked great!

Date of experience: June 27, 2017

Thumbnail of user marchelaa
Philippines
1 review
0 helpful votes
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July 26th, 2019

Uncomplicated site. What I want is what I got for my documents. I was able to cancel the account smoothly. Thank you for guys for helping me I really appreciate it.

Date of experience: July 24, 2019

Thumbnail of user stephaniee967
New Jersey
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

It was simple and easy, just the way I like it. There was not a secret link that popped up. It did not take you to another website, that would then charge you a fee. Again, simple and easy.

Thanks

Date of experience: February 2, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, Stephanie. If there’s anything else you think we could do to upgrade our service, please don’t hesitate to reach out to us.

Thumbnail of user daryld128
Canada
1 review
0 helpful votes
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December 28th, 2023
Verified purchase

Form was well laid out and easy to understand identifies exactly what is to be included in the release document

Date of experience: December 28, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

I'm thrilled to hear that the form layout was clear and easy to comprehend. It's great when documents can guide you precisely on what needs to be included. If you need assistance with anything else or have more documents in mind, feel free to ask!

Thumbnail of user saveriol1
Florida
1 review
0 helpful votes
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November 21st, 2018

The Customer service team is great! Contacted me immedietly and answered all of my questions. Walked me through the process and it was very easy to do.

Date of experience: November 19, 2018

Thumbnail of user angelikav4
California
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Great experience, without having to subscribe to a legal forms company. I searched for a while to find this one. It looks like it has everything I nee.

Date of experience: January 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Angelika. What you shared with us will continue to help us as we seek to refine the experience we provide at Legal Templates.

Thumbnail of user ebbym1
California
1 review
0 helpful votes
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February 20th, 2023

Great legal template. Easy to use. It saved me a great deal of time and legal cost. This is now go to app. I will definitely use this again and refer a friend.

Date of experience: January 25, 2023

Thumbnail of user jacobk417
Israel
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

The document provide a good infrastructure for a FREELANCE CONTRACT. It covers a variety of topics and options that a layman, who is not a professional lawyer, would not know of. Another advantage of the document is that is that it enables changes and customization to specific needs of the user.

Date of experience: April 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Jacob, thank you for the kind words! Hearing that people like you enjoy our product always brightens our day.

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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