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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.8%
Positive
440
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

Rating

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user kylew601
Washington
1 review
0 helpful votes
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February 20th, 2023

Well it seems easy enough but ask me all the stuff that I needed on the lease I guess that's if it prints it will be the best thing to happen to me all day!

Date of experience: January 14, 2023

Thumbnail of user jezelynm
Philippines
1 review
0 helpful votes
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July 25th, 2019

The website is easy to use and there's a variety of documents I can choose from. I actually needed a lease termination letter and thanks to legal templates, I was able to download the letter.

Date of experience: July 25, 2019

Thumbnail of user bobb1328
Michigan
1 review
0 helpful votes
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August 8th, 2017

I used LegalTemplates to produce a bill of sale for a vehicle I was selling. Everything went smoothly and the template was very easy to use and very user friendly.

Date of experience: August 8, 2017

Thumbnail of user marisolh2
California
1 review
0 helpful votes
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August 8th, 2017

I called in to cancel m subscription and Benajmin was very helpful. He walked me along the processes and explain everything to me. I really appreciate that kind of customer service.

Date of experience: August 8, 2017

Thumbnail of user ethanl259
Texas
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Couldn't ask for better. The free help was just about exactly what I needed, and the changes I needed to make were easy because they offer the template in word format.

Date of experience: April 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re happy to see that you had a 5-Star experience at Legal Templates.

Thumbnail of user faithnicole7748
California
1 review
0 helpful votes
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October 7th, 2023

Great service and easy to set up. Looking forward to using this service for future documentation. Everything is to the point and quality is exceptionally detailed.

Date of experience: August 20, 2023

Thumbnail of user brianr2150
Illinois
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

I was looking for a sample purchase agreement for my sister-in-law who is looking to sell her business to her daughter & son-in-law. It was so easy to download a sample contract. Thank you.

Date of experience: June 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us.

Thumbnail of user janicen396
Maryland
1 review
0 helpful votes
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September 5th, 2023

I haven't been able to view the document yet; therefore, I haven't got much to say. It did take you through the process and made it easy to complete the document.

Date of experience: September 4, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback. We're glad to hear that our process made it easy for you to complete the document. If you encounter any issues or have further questions when trying to view the document, please don't hesitate to reach out for assistance. We're here to help!

Thumbnail of user darinl61
Texas
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Thank you for the template. It helped tremendously. I'll be back for the next form I need.

Date of experience: March 8, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're welcome! I'm thrilled to hear the template was helpful for you. Looking forward to assisting you with the next form you need. Don't hesitate to reach out when you're ready!

Thumbnail of user nanah25
Michigan
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

This came up before I was able to use the site. So cannot leave a true review until I am finished looking into the site to see if I am able to use it and what it has to offers,.

Date of experience: May 13, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Your kind words mean the world to us! We're thrilled to have earned your trust and loyalty. Thank you for choosing us, and for taking the time to leave such a glowing review.

Thumbnail of user angely20
Virginia
1 review
0 helpful votes
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July 12th, 2017

I love this company even though i didn't continue past trial. Customer service is easy to talk to. You can tell this company is willing to help their clients

Date of experience: July 12, 2017

Thumbnail of user jeffreyhawks1984
California
1 review
0 helpful votes
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October 7th, 2023

I really like the site it was really easy to understand and walk me right through it and I was done before I even knew it was started it's a great site

Date of experience: September 2, 2023

Thumbnail of user deand385
New York
1 review
0 helpful votes
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September 27th, 2023

Follow instructions, easy operation, great value. Everything went smooth until the end when having to fill out this review with a hundred (100) characters.

Date of experience: September 26, 2023

Thumbnail of user jasono855
Missouri
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

In advance of knowing my satisfaction I am being asked to leave a review. I believe my experience will be positive so I am leaving a positive 4 of 5 stars.

Date of experience: April 27, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Thumbnail of user christopherp1628
North Carolina
1 review
0 helpful votes
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July 16th, 2023

I can't review this until I see how it works. How can you ask for a review? This is not a good way to start! If this product is as good as you claim, How can I return and write a NEW review.?
OK I TRIED YOUR PRODUCT AND ITS VERY GOOD!

THANK YOU

Tip for consumers:
EXCELLENT

Products used:
legal documents

Service
Value
Shipping
Returns
Quality

Date of experience: July 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your kind words! We're glad that we could exceed your expectations, Christopher. Please accept my apologies for any confusion that may have arisen. To clarify, you do have the option to exit the review process at any time, it is not required.

Thumbnail of user mmhh
Pennsylvania
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

The 'Service Agreement' was very user-friendly and easy to edit. I will use these forms each time I need to, very simple, straight cut and to the point. Also the language is easy to understand.

Date of experience: May 29, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us.

Thumbnail of user jamesw6648
North Carolina
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Will be satisfactory only if downloadable document is indeed free as advertised

Date of experience: March 9, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We are happy to hear that you enjoyed our products. Thank you for the review, James!

Thumbnail of user tomw1562
Arizona
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

I needed a business continuity plan for a proposal and found this site. I was able to download a template and easily configure it for our business. Thanks

Date of experience: October 14, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Tom! Your positive feedback is much appreciated! We are glad the Business Continuity Plan was easy to download :)

Thumbnail of user march467
New Jersey
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

I signed up for the templates but I could not find a template for apps... they had for websites. I need the privacy policy for apps. I'll continue looking elsewhere.

Date of experience: October 24, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Marc! Your feedback is much appreciated. I apologize if a Privacy Policy for apps wasn't available on Legal Templates. I will relay your feedback to our Product Team :)

Thumbnail of user veitab
South Carolina
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

I need to evict a relative and google for a eviction notice and I found one I think will help me. Never had to this before and I hope I got the right one.

Date of experience: June 13, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re happy to see that you had a 5-Star experience at Legal Templates.

Thumbnail of user anthonys401
Colorado
1 review
0 helpful votes
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August 29th, 2018

The process was easy and fast, the customer service response was quick to my issues and concerns were handled immediately by your customer service representative.

Date of experience: August 29, 2018

Thumbnail of user tylera32
Michigan
1 review
2 helpful votes
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September 14th, 2017

Do not use this company for anything. They do not have a refund policy and will not work with you for anything. They have horrible customer service and is not worth the price you pay

Date of experience: September 14, 2017

Thumbnail of user emep1
Arizona
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I have downloaded the durable power of attorney and the medical power of attorney.
I have not yet filled them out, signed or used.
They seem straight forward and easily understandable.

Date of experience: February 1, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the kind words, EME! It always makes our day to hear that people like you enjoy our product.

Thumbnail of user williamm324
Pennsylvania
1 review
0 helpful votes
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August 18th, 2017

Called to get a refund due to my card was used without my knowledge. Was asked questions and they issued a refund. Helpful and willing to work with us.

Date of experience: August 18, 2017

Thumbnail of user deew292
Georgia
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

This is exactly the document that I needed to get this process started. I was up against the deadline to get this done to have my tenant out by August. This is perfect!

Date of experience: May 26, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Wow! Thank you for your kind words! We're glad that we could exceed your expectations.

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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