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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.5%
Positive
422
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user machellej5
Washington
1 review
0 helpful votes
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February 20th, 2023

Was easy to navigate. Would recommend to others. Did have a little saving the document but got it figured out.

Date of experience: February 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, Machelle. We hope to see you again soon!

Thumbnail of user howekathyplcc
Oklahoma
1 review
0 helpful votes
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October 7th, 2023

Easy to work with and very interactive. Thank you very much for this opportunity. I probably wont use it again.

Date of experience: April 23, 2023

Thumbnail of user or47
Washington
1 review
0 helpful votes
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February 20th, 2023

Quick easy didn't need to do to much just getting an auto bill of sale copy for legal purposes. Good

Date of experience: February 9, 2023

Thumbnail of user victoriaf509
Washington
1 review
0 helpful votes
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February 20th, 2023

Would prefer review thru process possible. Also when entering ways to make payments I was unable to correct an entry

Service
Value
Shipping
Returns
Quality

Date of experience: February 9, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Victoria! Your positive feedback is much appreciated. I am sorry for the misunderstanding, but you have the option to click out of the review and preview and edit your document. Please let me know if you need further assistance.

Thumbnail of user antoinetteb167
Oregon
1 review
0 helpful votes
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February 20th, 2023

They was very good to me and I will let all my family and friends know about this wonderful company.

Date of experience: February 9, 2023

Thumbnail of user michaelm11300
New York
1 review
0 helpful votes
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February 20th, 2023

Time to fill out form was quick and reasonable. It also included all necessary sections to make the process complete

Date of experience: February 9, 2023

Thumbnail of user jessicah2239
Florida
1 review
0 helpful votes
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February 20th, 2023

Love this template. Was super easy to fill out. I loved being able to add my own words, and clauses.

Date of experience: February 9, 2023

Thumbnail of user conniee39
Philippines
1 review
0 helpful votes
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July 21st, 2019

This site helps me a lot. Customer service, superb! Got my legal papers arranged in a blink of an eye.

Date of experience: July 19, 2019

Thumbnail of user stephannier
Virginia
1 review
0 helpful votes
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March 6th, 2018

They provide great templates easy to fill out and print. Also great customer service that respond in a timely manner.

Date of experience: March 6, 2018

Thumbnail of user jemc11
Philippines
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

This has allowed me to review and evaluate what needs to be considered when entering into a construction contract agreement.

Date of experience: February 13, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the kind words, Jem! It always makes our day to hear that people like you enjoy our product.

Thumbnail of user bopschm
New York
1 review
0 helpful votes
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February 20th, 2023

A bit unclear when the $1.00 trial expires. Same as the $0.00 - after one week?
Thank you for your assistance.

Date of experience: February 10, 2023

Thumbnail of user coreyj144
Washington
1 review
0 helpful votes
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February 20th, 2023

Simple way to do business. Makes legal transactions easier than ever. Big time saver. I could do it from home.

Date of experience: January 22, 2023

Thumbnail of user ramonag84
Texas
1 review
1 helpful vote
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October 11th, 2022
Verified purchase

Great source for documentation of legalities for the average person without huge legal fees!

Will use again and highly recommend

Date of experience: October 11, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Ramona! Your positive feedback is much appreciated. We are glad to hear our forms helped you save legal fees :)

Thumbnail of user scottb2946
California
1 review
0 helpful votes
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February 20th, 2023

They were fine to deal with. I did telephone them and the person in India was polite, kind and helpful.

Date of experience: February 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Scott! Your positive feedback is much appreciated.

Thumbnail of user albanystio2019
New Jersey
1 review
0 helpful votes
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October 7th, 2023

Amazing service I am very happy they provide a great service and help to do the contract in not time

Date of experience: June 4, 2023

Thumbnail of user tonyj977
Georgia
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

Quick easy to understand and fill out. Very informative. All the information as needed for proper and legal b.o.s.

Date of experience: September 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your wonderful feedback! We're thrilled to hear that you found our service quick, easy to understand, informative, and suitable for creating a proper and legal Bill of Sale (B.O.S.). If you ever need more assistance or have any further questions, we're here to help. Your satisfaction and understanding of our resources are our top priorities. Thank you for choosing us!

Thumbnail of user pamelap1703
Georgia
1 review
0 helpful votes
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April 12th, 2023

Almost cheaper to pay a lawyer if you only have a few documents a year. Seems all of these sites are meant for people who need multiple copies.

Products used:
Templates

Value
Quality

Date of experience: April 12, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Pamela! Your positive feedback is much appreciated. Is there anything we can do to receive a 5-star rating?

Thumbnail of user passs
Colorado
1 review
1 helpful vote
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January 4th, 2022

Claims to be a "free template site" then after you've spent all the time filling out the form, then they ask you for your credit card info. Pass.

Date of experience: January 4, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hello,

My name is Betty, and I am the Customer Relations Supervisor for LegalTemplates.net.

Thank you for reaching out to us via SiteJabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

I want to apologize for your experience and rectify this situation as soon as possible. I can offer you a list of options to ensure your 100% satisfaction. Don't hesitate to get in touch with me directly. Here is my e-mail address.

betty@legaltemplates.net

I am looking forward to connecting with you.

Regards,

Betty Ko
Customer Relations Supervisor

Thumbnail of user karen.marshall
New York
1 review
0 helpful votes
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October 7th, 2023

Very easy to use and detailed. Asks for all possible information in categories. Great option for effectively lease agreement

Quality

Date of experience: September 6, 2023

Thumbnail of user jsanchez141853
Florida
1 review
0 helpful votes
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October 7th, 2023

The tenant jose sanchez is being evicted due to owner losing property and house being seized not his fault

Date of experience: August 10, 2023

Thumbnail of user 319rigoquinones
Massachusetts
1 review
0 helpful votes
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October 7th, 2023

Good examples of your business helps plan out better days. Business makes a viewer read and understand the reviews!

Date of experience: August 5, 2023

Thumbnail of user kylies17
Minnesota
1 review
1 helpful vote
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July 5th, 2017

I emailed customer service today about a refund and they got back to me and had it processed within an hour! Very impressed and would recommend them!

Date of experience: July 5, 2017

Thumbnail of user carolinea222
Michigan
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Very Grateful for the help in starting a less then pleat process with a tenant that is over stepping and has broken her lease is several places.

Date of experience: February 5, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

It’s lovely to hear your positive feedback, Caroline! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.

Thumbnail of user chasee26
Alabama
1 review
0 helpful votes
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February 20th, 2023

Great experience it was a easy process and I will definitely use the platform again in the future.

Thanks

Date of experience: February 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for leaving us such a wonderful review, Chase. We are thrilled that you loved your experience.

Thumbnail of user krystald17
Colorado
1 review
0 helpful votes
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August 21st, 2018

This site is spot on and the customer service is stellar. I appreciate Cris for assisting me when needed.

Date of experience: August 21, 2018

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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