• Bookmark

    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

Write a Review

Overview

LegalTemplates has a rating of 3.7 stars from 2,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 92%
Positive
378
Neutral
11
Negative
22
View ratings trends
23
See all photos
How would you rate LegalTemplates?
Top Positive Review

“Legal Templates is like having a lawyer in your pocket”

Linda Y.
10/23/24

Legal Templates is like having a lawyer in your pocket—minus the expensive fees. Seriously though, it's a game-changer for saving time and money, If you need legal docs and don't want the stress, this is the way to go!

Date of experience: 10/23/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,519)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user saveriol1
Florida
1 review
0 helpful votes
  • Send Message
November 21st, 2018

The Customer service team is great! Contacted me immedietly and answered all of my questions. Walked me through the process and it was very easy to do.

Date of experience: November 19, 2018

Thumbnail of user jonnav6
Virginia
1 review
0 helpful votes
  • Send Message
October 31st, 2023
Verified purchase

Thank you for making these forms available. I am assisting a neighbor, and these provided a good foundation for them to see what is available.

Date of experience: October 31, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're welcome! We're glad to hear that our forms have been helpful in assisting your neighbor. If you have any more questions or need further assistance, please don't hesitate to reach out.

Thumbnail of user benm1172
Florida
1 review
0 helpful votes
  • Send Message
December 17th, 2023
Verified purchase

After reviewing the terms of the lease, which is very detailed in who is responsible for issues that are common for a Commercial Lease.

Date of experience: December 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for taking the time to review our detailed lease terms. We appreciate your attention to the responsibilities outlined for our commercial lease. If you have any further questions or need clarification, please don't hesitate to reach out.

Thumbnail of user ukped
Nigeria
1 review
0 helpful votes
  • Send Message
January 11th, 2024
Verified purchase

It is a good experience on your package and it saves a lot of time, it is also very concise an d the package is good for usage

Date of experience: January 11, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your positive experience! We're thrilled to hear that our package has been helpful, saving you valuable time. Your feedback on its conciseness and suitability for usage is greatly appreciated. If you ever have more feedback or any specific needs, feel free to let us know. We're here to help!

Thumbnail of user laurena541
North Carolina
1 review
0 helpful votes
  • Send Message
February 20th, 2023

This was very helpful and I had a good experience with it. Very easy and convenient to use and highlighted the points that was needed to be made

Service
Value
Shipping
Returns

Date of experience: January 15, 2023

Thumbnail of user allenc483
Louisiana
1 review
0 helpful votes
  • Send Message
February 20th, 2023

Showed me everything I needed to know to get my mom's estate so now I just have to go through my final steps very satisfied

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re glad that you enjoyed using our forms, Allen!

Thumbnail of user niecyl
New York
1 review
0 helpful votes
  • Send Message
February 20th, 2023

Nice pdf use of form i like it it's very very ver useful if you need a pdf use this it was quick and easy

Date of experience: February 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us Niecy.

Thumbnail of user kathleenm2441
Michigan
1 review
0 helpful votes
  • Send Message
February 20th, 2023

Not sure if this is ok. Have not seen the report yet. A little soon to ask for a review. Why should I need to write this review?

Date of experience: February 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Kathleen! Your positive feedback is much appreciated. I am sorry for the misunderstanding, but you have the option to click out of the review and download/preview your document. Please let me know if you need further assistance.

Thumbnail of user jacov7
Texas
1 review
0 helpful votes
  • Send Message
January 10th, 2023

Not suer how the product works since I did not received my document yet. Hope this works.Over all was the process good

Service
Value
Shipping
Returns
Quality

Date of experience: January 10, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Jaco! Your positive feedback is much appreciated.

Thumbnail of user davids10625
California
2 reviews
0 helpful votes
  • Send Message
July 26th, 2023

Very easy to use and is excellent service. They had exactly what I was looking for and in great detail and cuatomizations.

Products used:
Renters agreement

Service
Value
Shipping
Returns
Quality

Date of experience: July 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave us a review, David.

Thumbnail of user friedaa8
Tennessee
1 review
0 helpful votes
  • Send Message
February 20th, 2023

Easy template i do not want to continue after trial I will see if they are true to canceling my credit card

Date of experience: January 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Frieda! Your positive feedback is much appreciated. For your convenience, you can access your account 24 hours a day, 7 days a week online. From your Profile icon, simply click on “Account Settings” once you are logged in, then click the cancel button.

Thumbnail of user johnb11644
Ireland
1 review
0 helpful votes
  • Send Message
September 15th, 2023
Verified purchase

Clear and easy to understand and helpful for people new to MOU. Should help get moving quickly & in the right direction...

Date of experience: September 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that our MOU (Memorandum of Understanding) resources were clear, easy to understand, and helpful, especially for those new to the concept. Getting started on the right foot is crucial, and we're here to assist you every step of the way. If you have any more questions or need further guidance in the future, please don't hesitate to reach out. Thank you for your positive feedback!

Thumbnail of user jezelynm
Philippines
1 review
0 helpful votes
  • Send Message
July 25th, 2019

The website is easy to use and there's a variety of documents I can choose from. I actually needed a lease termination letter and thanks to legal templates, I was able to download the letter.

Date of experience: July 25, 2019

Thumbnail of user marletm1
Philippines
1 review
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase

The download was easy and painless. The content was very useful and provided the appropriate information.

Date of experience: January 18, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your experience! We're glad to hear that the download process was smooth and that you found the content of the document useful and informative. We strive to ensure a hassle-free experience and valuable resources for our users.

Thumbnail of user latifahg3
Nevada
1 review
0 helpful votes
  • Send Message
January 8th, 2024
Verified purchase

I love it, the breakdown. The ability to fill it out and print it or email it already filled in neat and professional.

Date of experience: January 8, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled you love it! The ability to easily fill out, print, or email the neat and professional breakdown is something we're proud to offer. Thank you for your support and for choosing our service!

Thumbnail of user marisolh2
California
1 review
0 helpful votes
  • Send Message
August 8th, 2017

I called in to cancel m subscription and Benajmin was very helpful. He walked me along the processes and explain everything to me. I really appreciate that kind of customer service.

Date of experience: August 8, 2017

Thumbnail of user bobb1328
Michigan
1 review
0 helpful votes
  • Send Message
August 8th, 2017

I used LegalTemplates to produce a bill of sale for a vehicle I was selling. Everything went smoothly and the template was very easy to use and very user friendly.

Date of experience: August 8, 2017

Thumbnail of user cathys1059
Texas
1 review
0 helpful votes
  • Send Message
October 30th, 2023
Verified purchase

Thanks for the agreement form. I needed one quickly and this is just what I needed. Downloaded easily and in Word.

Date of experience: October 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

You're very welcome! We're glad we could provide you with the agreement form you needed quickly and in a convenient format. If you have any more needs in the future, don't hesitate to return. Thank you!

Thumbnail of user mechelebushman1970
Texas
1 review
0 helpful votes
  • Send Message
October 7th, 2023

This has been a great site to make an leasing agreement for an individual here. Thanks for helping us with this

Date of experience: September 19, 2023

Thumbnail of user beverlys1065
Texas
1 review
0 helpful votes
  • Send Message
September 20th, 2023
Verified purchase

Very easy and simple to use. I like the explanation of pros and cons along with the description of certain words.

Date of experience: September 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you find our platform easy to use and appreciate the helpful explanations of pros and cons, as well as word descriptions. Thank you for your kind words!

Thumbnail of user michaelh6471
North Carolina
1 review
0 helpful votes
  • Send Message
January 13th, 2023

Company tries hard to extort money from you by pretending to be free when in fact they cleverly steal from you.

Date of experience: January 10, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We apologize for the misunderstanding, Michael. We can offer you a free template in word and PDF upon request. Please let me know your registered email with Legal Templates. You can also email me at betty@legaltemplates.net. Thank you for your time.

Thumbnail of user judygrodgers
North Carolina
1 review
0 helpful votes
  • Send Message
October 7th, 2023

Wait until I print my document. I will come back and update and give you my second opinion of the forms.

Date of experience: May 23, 2023

Thumbnail of user stephaniec2387
Texas
1 review
0 helpful votes
  • Send Message
February 20th, 2023

It's good and easy to use. I would recommend to a friend. This is the only annoying part is the review

Date of experience: January 11, 2023

Thumbnail of user devinp98
Iowa
1 review
0 helpful votes
  • Send Message
May 1st, 2023

I used this program to write the By-Laws for our church and am pleased as to the success of the document..

Date of experience: April 30, 2023

Thumbnail of user alexgerber929
Ohio
1 review
0 helpful votes
  • Send Message
October 7th, 2023

It helps make things easy and if you ever do need a transcript it's cheap and helpful for anything you need

Service
Value
Shipping
Returns
Quality

Date of experience: July 27, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 5 days

How do I know I can trust these reviews about LegalTemplates?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LegalTemplates?