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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.9%
Positive
445
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user ardserrano
New York
2 reviews
0 helpful votes
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October 7th, 2023

User-friendly and professional. I liked how it described each part of the contract and explained the legal terms.

Service
Quality

Date of experience: May 14, 2023

Thumbnail of user anthonyk944
Ohio
1 review
0 helpful votes
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February 20th, 2023

This program was extremely helpful in guiding me to create this sheet. I would recommend it to everyone.

Date of experience: February 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for sharing your experience with us, Anthony. We hope to see you again soon!

Thumbnail of user ronaldm1405
Washington
1 review
0 helpful votes
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February 20th, 2023

Great it was fast and easy i really good the job done and just in time I feel confident with the document

Date of experience: February 17, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Ronald! Your positive feedback is much appreciated.

Thumbnail of user tarak256
Alabama
1 review
0 helpful votes
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February 20th, 2023

The questions were easy and easy to navigate. Only problem is the records have taken a long time to actually b sent

Date of experience: January 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Tara! Your positive feedback is much appreciated.

Thumbnail of user kendramontgomery66
Illinois
1 review
0 helpful votes
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October 7th, 2023

Very easy to manage and understand nothing complicated i would recommend to anyone that dont have time to have someone complete.

Date of experience: September 1, 2023

Thumbnail of user rogerl619
California
1 review
0 helpful votes
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February 20th, 2023

I appreciate the opportunity to try out before subscribing...
Looks good so far!
I look forward to checking out their other forms.

Date of experience: January 12, 2023

Thumbnail of user gerryc117
California
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

Well and good will use it as guide to make our own contract for our workers and for the future employment agreement.

Date of experience: January 22, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Gerry! Your positive feedback is much appreciated. We are glad you took advantage of the contract agreement.

Thumbnail of user irvingp19
California
1 review
0 helpful votes
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February 20th, 2023

Simple to use, Fast and efficient. Helps when in a pinch. Will use again in the future purposes if i have to

Date of experience: February 9, 2023

Thumbnail of user sandraa1571
Florida
1 review
0 helpful votes
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February 20th, 2023

Very user friendly and fulfilled my needs for the purpose of this document! Site is very easy to fill out the document

Date of experience: February 9, 2023

Thumbnail of user nicp21
Ohio
1 review
0 helpful votes
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February 9th, 2023

Works good and is reliable, i'm using it for a sales agreement and it's simple and user friendly, Glad I found it

Date of experience: February 9, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Nic, thank you for the kind words! Hearing that people like you enjoy our product always brightens our day.

Thumbnail of user christinac1523
New York
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

The form contained items I would not have thought to include in month to month rental agreement. Fast and easy to use.

Date of experience: May 9, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.

Thumbnail of user luist39
New York
1 review
0 helpful votes
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August 29th, 2019

Very easy to use... My wife was able to created some legal documents quick and easy. Less hassle very stress free website.

Date of experience: August 27, 2019

Thumbnail of user baloneb
Alabama
1 review
0 helpful votes
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February 20th, 2023

Thank you so much for your help. The best help ever. Renovations are so happy with the outcome that we have got

Service
Value
Shipping
Returns
Quality

Date of experience: February 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Balone.

Thumbnail of user barbaras4058
Virginia
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

Interesting subject I hope it will be helpful I'm mostly checking on the options to make the changes to my own will

Date of experience: May 22, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you! Your positive rating is much appreciated.

Thumbnail of user georgeb2156
Texas
1 review
0 helpful votes
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February 20th, 2023

Good job I haven't received a chance to see my firm yet it makes it hard to review. I'm not allowed to

Service
Value
Shipping

Date of experience: February 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, George! Your positive feedback is much appreciated. You can close the review and see the form on your dashboard for downloading.

Thumbnail of user tomw1645
Arkansas
1 review
0 helpful votes
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February 20th, 2023

Use this service it will help you with all your legal documents that you may need. It is the best service available.

Service
Value

Date of experience: February 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Tom, thank you for the kind words! Hearing that people like you enjoy our product always brightens our day.

Thumbnail of user jjc38
Illinois
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Not as straight forward as I would like. I did quickly find what I needed though. Simple download and you're in business.

Date of experience: October 16, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for taking the time to reach out and share your experience, JJ C. Also, your suggestion of how to improve I’ve passed it on to the rest of the team, and we’ll be sure to keep it in mind for the future :)

Thumbnail of user juarezada704
Virginia
1 review
0 helpful votes
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October 7th, 2023

I used it to make a rental contract for a house, and it was very easy! If I had to use it again I would

Date of experience: September 28, 2023

Thumbnail of user davids10625
California
2 reviews
0 helpful votes
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July 26th, 2023

Very easy to use and is excellent service. They had exactly what I was looking for and in great detail and cuatomizations.

Products used:
Renters agreement

Service
Value
Shipping
Returns
Quality

Date of experience: July 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave us a review, David.

Thumbnail of user yuanz
Virginia
1 review
0 helpful votes
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June 29th, 2017

Ben is really helpful and with my broken English, he is patient and tried his best to take care of my request. Thank you Ben.

Date of experience: June 28, 2017

Thumbnail of user deanw44
North Carolina
1 review
1 helpful vote
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August 4th, 2017

Legal Templates helped me with getting a template for a lease, it was perfect. Benjamin helped me and I am very satisfied. I would recommend!

Date of experience: August 4, 2017

Thumbnail of user laurena541
North Carolina
1 review
0 helpful votes
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February 20th, 2023

This was very helpful and I had a good experience with it. Very easy and convenient to use and highlighted the points that was needed to be made

Service
Value
Shipping
Returns

Date of experience: January 15, 2023

Thumbnail of user allenc483
Louisiana
1 review
0 helpful votes
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February 20th, 2023

Showed me everything I needed to know to get my mom's estate so now I just have to go through my final steps very satisfied

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re glad that you enjoyed using our forms, Allen!

Thumbnail of user mcombs1113
Nebraska
1 review
0 helpful votes
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September 20th, 2023

Says free but it is not free. It was simple, fast, and efficient enough that I went ahead and paid for it

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Credit cards are required for a free service as a method of verification, as well as for future purchases or upgrades.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Thumbnail of user niecyl
New York
1 review
0 helpful votes
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February 20th, 2023

Nice pdf use of form i like it it's very very ver useful if you need a pdf use this it was quick and easy

Date of experience: February 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us Niecy.

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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