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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.7 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.9%
Positive
448
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

Rating

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user lorabarabino
Mississippi
1 review
0 helpful votes
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October 7th, 2023

Legal and Professional Power of Attorney I am very satisfied. I will used this professional legal service again.

Date of experience: August 21, 2023

Thumbnail of user maryemiles
Indiana
1 review
0 helpful votes
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October 7th, 2023

Can't see forms, please allow show. If I approve of the form once I see it, the form was easy to follow.

Service
Value

Date of experience: July 25, 2023

Thumbnail of user laetitiav6
South Africa
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

The template and accompanying in-depth-article, provided me with the information and guidance I needed. Thank you!

Date of experience: April 29, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks for sharing your rating with us and the community.

Thumbnail of user rickyg46
Philippines
1 review
0 helpful votes
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July 21st, 2019

Customer service is very friendly and accommodating. Definitely will use the service again in the future.

Date of experience: July 19, 2019

Thumbnail of user brandyc227
South Carolina
1 review
0 helpful votes
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February 20th, 2023

Good rating and clear understanding. No problem with submitting any answers and didn't need any help

Service
Value
Shipping
Returns
Quality

Date of experience: January 25, 2023

Thumbnail of user virtuee
Nigeria
1 review
0 helpful votes
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January 13th, 2024
Verified purchase

I needed to see a sample of an MoU, the template I got was so easy to follow even though I had never written one before.

Date of experience: January 13, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that our MoU template was helpful for you, especially as someone new to drafting one. If you have any more questions or need further assistance with your MoU or any other documents, feel free to let us know. We're here to support you!

Thumbnail of user jom618
Indiana
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Havent used yet because they are making me give a review before i can see if anything was downloaded and look at it

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

Please accept my apologies for any confusion that may have arisen. To clarify, you do have the option to exit the review process at any time, it is not required.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Thumbnail of user tracyb1289
Mississippi
2 reviews
0 helpful votes
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February 20th, 2023

To do the process of doing a lease agreement was very easy to do and to have subtitles to help you with everything was great.

Date of experience: January 10, 2023

Thumbnail of user alfox003
Illinois
1 review
0 helpful votes
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October 7th, 2023

It was very easy to do a lease. The steps where very easy to follow and they asked all the right questions.

Date of experience: June 24, 2023

Thumbnail of user chriso887
Georgia
1 review
0 helpful votes
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June 29th, 2023

The template was easy to use & effective...Tabs for inputting assets were extremely easy to input into the document...

Date of experience: June 29, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave us a review, Chris.

Thumbnail of user hayesg14
New York
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Easy to find, easy to insert; (1) will insert an internal arbitration process first (2) then add your example. Thank you! HG

Date of experience: June 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Hayes! Your positive rating is much appreciated.

Thumbnail of user garyw1787
Texas
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

Downloaded word template for customization that can document a simple resolution by President about banking

Date of experience: September 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for choosing our Word template for your document needs! We appreciate your feedback and hope our template serves you well. If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help!

Thumbnail of user irmaallen1963
Pennsylvania
1 review
0 helpful votes
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October 7th, 2023

Need for private owners. For the purpose of protecting bot parties in the agreement. Thank you for your service

Date of experience: June 14, 2023

Thumbnail of user moderndayshepherds
North Carolina
1 review
0 helpful votes
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October 7th, 2023

Was a great experience as the document was being filled out. I was great looking forward to the completed forms for review

Date of experience: June 28, 2023

Thumbnail of user arazadam
Georgia
1 review
0 helpful votes
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July 7th, 2023

Pass not sure what I think yet not sure about the questions. They're not what I'm looking for but it's a start.

Value

Date of experience: July 7, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback, Arazada. Feel free to reach out if you have further questions.

Thumbnail of user coreyr180
Missouri
1 review
1 helpful vote
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October 24th, 2022
Verified purchase

Loved it it was very easy to find the paper that i needed. Honestly the only part of this that was terrible was being forced to leave this review

Date of experience: October 24, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Corey! Your positive feedback is much appreciated. We are sorry about the misunderstanding. In order to obtain the free templates we do not require a review. We hope you enjoyed using our free legal templates.

Thumbnail of user kurts337
California
1 review
1 helpful vote
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October 24th, 2022
Verified purchase

I was referred to the site by my attorney. I accessed the two forms and was able to download with minimal hassle.

Date of experience: October 24, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your rating and for using our legal templates, Kurt!

Thumbnail of user mekuanenta
California
1 review
0 helpful votes
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July 13th, 2017

I spoke to Benjamin and he provided excellent customer service. He was very professional and sounded like he genuinely wanted to help.

Date of experience: July 13, 2017

Thumbnail of user johnr5800
Michigan
1 review
0 helpful votes
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February 20th, 2023

This was very easy to use took all of 5-10 to complete. I was looking for a nice legal document to use

Date of experience: January 14, 2023

Thumbnail of user lifehousepgh
Pennsylvania
1 review
0 helpful votes
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October 7th, 2023

It was easy to do and get! We appreciated how easy it was to fill in and that question were able to give directions and plans.

Value

Date of experience: August 27, 2023

Thumbnail of user gregoryg98
District of Columbia
2 reviews
0 helpful votes
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November 7th, 2018

Legal Templates offers an excellent service and provides even better customer service. You can't go wrong using Legal Templates.

Date of experience: November 5, 2018

Thumbnail of user ameliab10
North Carolina
1 review
0 helpful votes
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September 5th, 2017

Great customer service and was really helping on helping me get my money back. Customer services was excellent and very business professional

Date of experience: September 5, 2017

Thumbnail of user steves3246
Missouri
1 review
0 helpful votes
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February 20th, 2023

Love the ease of the site and the many options the offer. Would recommend to anyone without a lawyer

Date of experience: February 8, 2023

Thumbnail of user kellyg405
Canada
3 reviews
0 helpful votes
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April 27th, 2023
Verified purchase

The template is very easy to complete. Gives you all the info you need to create and emergency plan for you company.

Date of experience: April 27, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Kelly! Your positive feedback is much appreciated.

Thumbnail of user williamr2914
Illinois
1 review
0 helpful votes
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February 20th, 2023

This is a good app, it's easy to follow and create a lease that is perfect for renters and landlord I would refer this app to everyone.

Date of experience: January 10, 2023

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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