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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 3.9 stars from 2,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.9%
Positive
448
Neutral
12
Negative
22
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,518)

Rating

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user jessb90
Maryland
1 review
1 helpful vote
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December 14th, 2018

Great Service, customer service was excellent! Super easy to use and customize to you needs. Very customer friendly.

Date of experience: December 13, 2018

Thumbnail of user marlanet
Arizona
1 review
0 helpful votes
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May 26th, 2018

Ask for paper bills. Once you realize that you are charged for the service
Even if you are not using it.

Date of experience: May 25, 2018

Thumbnail of user jerjee75
Texas
1 review
0 helpful votes
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October 7th, 2023

Easy to fill in blanks and easy to review and print. Save money on high Attorney fees. Have your document in minutes.

Date of experience: July 13, 2023

Thumbnail of user shannony7
Tennessee
1 review
0 helpful votes
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May 30th, 2018

Lisa was quick to return my phone calls and answered my questions clearly! She was professional and kind.

Date of experience: May 30, 2018

Thumbnail of user gabrielcastaneda73
California
1 review
0 helpful votes
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October 7th, 2023

Details good.Like specific details. Clean room. Furnished room. Restroom available. Bike parking in the back. Room for storage.

Service
Value
Quality

Date of experience: May 20, 2023

Thumbnail of user kellyr1178
Florida
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Very easy to download and user friendly. Easy to supplement my own forms and perfect for a quick solution for contracts

Date of experience: January 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Kelly! Your positive feedback is much appreciated. We are happy to hear the form was easy to download.

Thumbnail of user abrahamf46
Kenya
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

Good service I like it, keep it up guys... but you made the review very difficult
Any ways keep it up

Date of experience: October 16, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the feedback, Abraham! Also, your suggestion of how to improve customer experience was very helpful! I’ve passed it on to the rest of the team :)

Thumbnail of user meshiaj
North Carolina
2 reviews
0 helpful votes
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February 20th, 2023

Template is very easy to use. This website is very easy to use and its user friendly. I was able to produce a document within minutes.

Date of experience: January 22, 2023

Thumbnail of user andrwt
Pennsylvania
1 review
0 helpful votes
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February 20th, 2023

It was good and I like the fact is works and I can get the items for free and you can be good at it it's time

Date of experience: January 18, 2023

Thumbnail of user cassamh
New York
1 review
0 helpful votes
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October 7th, 2023

Great documents, was easy to use definitely recommend. Subscription was easy. Will use every time for my important documents

Service
Value
Shipping
Returns
Quality

Date of experience: July 30, 2023

Thumbnail of user vwm
Florida
1 review
0 helpful votes
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April 26th, 2023

Easy to navigate, easy to use and very helpful for a spur of the moment situation. The site served a very useful purpose.

Date of experience: April 24, 2023

Thumbnail of user reginam534
Mississippi
1 review
0 helpful votes
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February 20th, 2023

This site is very helpful and very easy to navigate. If you really need assistance, this is the site that will be helpful.

Tip for consumers:
great experience

Products used:
lease

Service
Value
Shipping
Returns

Date of experience: February 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Regina! Your positive feedback is much appreciated.

Thumbnail of user megganm2
Philippines
1 review
0 helpful votes
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August 22nd, 2019

Thank you guys for helping me my documents. I appreciate your help for making my documents. I will surely recommend you guys and this site.!

Date of experience: August 20, 2019

Thumbnail of user shandralbyrd
Texas
1 review
0 helpful votes
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October 7th, 2023

This template was so easy, it took the stress out of it. I was done before I knew it. I love it. You will not regret it.

Date of experience: July 6, 2023

Thumbnail of user samins1
California
1 review
0 helpful votes
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February 20th, 2023

That was very easy to use and super friendly I would love it and highly recommended it, definitely i will use it again

Date of experience: February 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Samin.

Thumbnail of user starrc29
Tennessee
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

I was able to quickly download then print the form I needed. It was well executed and the site was well designed.

Date of experience: June 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your business and are glad that we could provide you with a great experience. Thank you for taking the time to leave us a positive review.

Thumbnail of user mandyb277
Colorado
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

Great information and made us remember some things to discuss before signing any kind of agreement with landlord. Thank you

Date of experience: August 29, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're glad to hear that the information was helpful in reminding you of important points to discuss with your landlord before signing any agreement. Your proactive approach is commendable. If you have any more questions or need further assistance, don't hesitate to reach out. Thank you for your feedback, Mandy!

Thumbnail of user narenlk
India
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

This document is very useful in the terms of safety for both the parties. Thank you for the beautiful document

Date of experience: November 2, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Naren! Your positive feedback is much appreciated.

Thumbnail of user dianad1377
Idaho
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Best on-line experience with a legal template! Thorough, well written, easy to use and very professional!

Date of experience: August 31, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're absolutely thrilled to hear that you had the best online experience with our legal template. Your positive feedback is greatly appreciated! If you ever need more assistance or have further questions, please feel free to reach out. We're here to help, and we're committed to providing professional and user-friendly resources.

Thumbnail of user sivag3
Georgia
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

I referenced LegalTemplates in the past, it is always very useful and provides valuable information.

Date of experience: August 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you found the process of finding, downloading, and filling out the forms very easy and straightforward. If you ever need more forms or have any questions in the future, please feel free to reach out. Thank you for your positive feedback!

Thumbnail of user davidh8574
Florida
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Quick claim deed Was very easy and surprising how fast thank you and it was a very very good experience

Date of experience: May 6, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with us.

Thumbnail of user lanceg12
New Jersey
1 review
1 helpful vote
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March 2nd, 2018

Understood my issue and made sure it was right. Lisa helped a lot with my issue and was very friendly.

Date of experience: March 1, 2018

Thumbnail of user michael9215
California
1 review
0 helpful votes
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October 7th, 2023

The help was on just what I was looking for and I was comfortable that the documents suited my needs

Date of experience: May 12, 2023

Thumbnail of user donaldd897
Texas
1 review
0 helpful votes
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February 20th, 2023

This was very easy to use. Straight to the point. Will use again. I will also recommend to others. Thanks

Date of experience: February 19, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your rating with us, Donald.

Thumbnail of user medinam16
Montana
1 review
0 helpful votes
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February 20th, 2023

LOVE THIS! Thank you for making my life easy! This was fast and very simple to use.It was easy to find it was very helpful

Date of experience: January 17, 2023

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From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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