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    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

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Overview

LegalTemplates has a rating of 4.0 stars from 2,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.3%
Positive
457
Neutral
12
Negative
21
View ratings trends
23
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How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,517)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user anthonym199
2 reviews
25 helpful votes
  • Send Message
March 1st, 2017

Legal Templates was very useful, I'm glad to have found a page that fulfilled my requirements. I love how it is FREE to download unlimited templates during the 14 days. You can tell your friends and family about this great page which should be the first choice when searching for legal forms.

Tip for consumers:
Totally Recommended!

Service
Value
Quality

Date of experience: February 28, 2017

Thumbnail of user mauricem62
Arkansas
1 review
0 helpful votes
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October 11th, 2018

I was needing a rental agreement, and Legaltemplates came through big time, no questions to ask, easy process. Thanks again for your help. I high recommend using their service for any legal documents.

Date of experience: October 10, 2018

Thumbnail of user bryans1016
California
3 reviews
3 helpful votes
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March 20th, 2023
Verified purchase

I canceled immediately after downloading the "free" legal form as required. It took me two years to realize that I was being charged monthly because the bank statement name is misleading. Luckily, my brother owns a Class-Action lawsuit firm and said that he will help me out, it's just a shame that companies choose to stoop this low!

Tip for consumers:
Initial cancellation was ignored and requested refund was sadly denied. No cancellation confirmation numbers are provided even when they’re requested and a screenshot of your cancellation as proof won’t even help! Reoccurring billing is not listed as reoccurring. Form was even legally flawed and unusable as well. Total scam artists!! Report to: The Federal Trade Commission and Google Fraud Department of Affairs. Share with other review sites and bloggers too!!

Products used:
Only downloaded one Small Estate Affidavit form and it was completely useless. Immediately cancelled my subscription, but was continually charged anyway. Seller unwilling to be a legitimate company with morals and ethics. Don’t risk trying by trusting!

Date of experience: March 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hi Bryan,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net.

Looking forward to connecting with you.

Regards,

Betty Ko
Legal Templates Team

Thumbnail of user davidh4296
Utah
1 review
2 helpful votes
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July 28th, 2020

I used their service once during the trail. Since then they have charged me $790 without a single notification or receipt. Last email I got from them was in December 2019, not a single notification sent out that they are charging me $40 every single month. I Called them and would get no help what so ever, their business model is built on quietly stealing your money.

Date of experience: July 28, 2020

Thumbnail of user tedp102
Wisconsin
3 reviews
5 helpful votes
  • Send Message
August 26th, 2021

Good luck trying to cancel your "free trial" within the 7 days, they wouldn't do it for me. I tried numerous times to cancel online & they would let you go thru two steps, the third they would give you an error message "cannot cancel, try again". I sent them messages to no avail. Be careful when you sign up with these guys, they'll ignore you until AFTER your trial has ended & you've been charged their monthly fee. Do not recommend!

Tip for consumers:
Do not believe them when it says “free trial with right to cancel”. You may have the right, but you will not have the ability.

Products used:
A form

Service
Value
Quality

Date of experience: August 26, 2021

Thumbnail of user ypomerantsev
Texas
1 review
0 helpful votes
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October 7th, 2023

Great, professionally written documents from legal perspective.
The wizard that helps you fill them in is so helpful and the resulting document is editable in MS Word for final polishing (if needed).
I love it.

Date of experience: August 15, 2023

Thumbnail of user jesterw
Philippines
1 review
0 helpful votes
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July 16th, 2019

I started looking for websites that could provide to me the best commercial lease agreement online. When i crossed over Legal Templates, i was hesitant at first since they offer a 14 day free trial. Too good to be true, but wow!, it does give you all the necessary documents you may need on a wide selection of different forms you can choose from. I was amazed and it is a great website to use. Just make sure to cancel within the given 14 day free trial period to avoid the monthly charge. Highly recommended. Thank you Legal Templates.

Date of experience: July 16, 2019

Thumbnail of user markc3900
California
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified purchase

Your site is Amazing! Most other sites claiming to have free downloadable forms wait until you've entered pertinent information then want payment information for a "Free trial membership" that would undoubtedly turn into you being charged $39.95 a month.
Thank You for being honest Legal Templates.

Date of experience: January 30, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

It’s wonderful to hear your positive feedback, Mark! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.

Thumbnail of user amaechio6
New York
1 review
0 helpful votes
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February 20th, 2023

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Date of experience: February 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re really grateful and appreciate you taking the time to share your feedback with us.

Thumbnail of user hanaem
Washington
1 review
0 helpful votes
  • Send Message
July 24th, 2017

I found Legal Templates to be very helpful. My favorite part about it is being able to customize the forms. By simply entering the information needed, the site generated the form tailored to suit my needs. I only used the site once and signed up for the trial; however, I was charged a fee because I did not cancel prior to the trial end date. Benjamin C. Helped me to obtain a refund with no problem. He was very friendly and professional. I would definitely recommend using this site if you need forms and/or contracts for business or personal use.

Date of experience: July 24, 2017

Thumbnail of user deborahs3375
Washington
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

Was easy to understsnd took the guess wo it was an amazing experience i loved it and ill be backn everytime

Date of experience: March 28, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you found the experience easy to understand and enjoyable! Providing clarity and convenience is what we aim for. We look forward to welcoming you back whenever you need assistance in the future. If you have any questions or need further support, don't hesitate to reach out. We're here to help!

Thumbnail of user judithr516
Washington
1 review
0 helpful votes
  • Send Message
January 5th, 2022

Didn't cancel the service immediately as requested. Only needed the one document. If you can't provide written proof of cancellation (it's done over the phone), they continue to charge until you catch them. Would not provide any refund without an email from client stating that you are accepting this in full and would not require any other refunds for the many months they charged beyond the cancellation. Requested to speak to a supervisor who was actually worse than the customer service representative. Thanks for nothing "John."

Tip for consumers:
Don't use this service. Period

Products used:
Printed one resume for my 16 year old son. Was charged every month from then on even though I cancelled immediately after printing the one document.

Service
Value
Quality

Date of experience: January 5, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hi Judith,

My name is Betty, and I am the Customer Relations Supervisor for LegalTemplates.net.

Thank you for reaching out to us via SiteJabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

I want to apologize for your experience and rectify this situation as soon as possible. I can offer you a list of options to ensure your 100% satisfaction. Don't hesitate to get in touch with me directly. Here is my e-mail address.

betty@legaltemplates.net

I am looking forward to connecting with you.

Regards,

Betty Ko
Customer Relations Supervisor

Thumbnail of user jeffrieb1
Idaho
1 review
1 helpful vote
  • Send Message
October 20th, 2022
Verified purchase

For a medium to large-size business, Legal Templates is your place to go for easy-to-use legal document templates constructed as reviewed by legal persons pursuant to each state. To be honest, we cannot quite swing the monthly fee for our small business. But even the free 7-day trial has been invaluable for now. We are hopeful LT may make the site more affordable for all. To those who have needs to prepare legal documents on an ongoing basis, it is amazingly user-friendly and cost-effective. We highly recommend it without hesitation.

Date of experience: October 20, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Jeffrie! Your positive feedback is much appreciated. We are happy to hear it is user-friendly and cost-effective :)

Thumbnail of user herringtonw59
South Carolina
1 review
0 helpful votes
  • Send Message
October 7th, 2023

Great service,good working products,good atmosphere,fast service, low price parts The whole surrounding area is invited to come to our shop,handicap assessable just blow your Horn and someone will come out to your vehicle

Tip for consumers:
That This is a good place to shop if you need used auto parts and hard to find parts

Products used:
Transmission for 2014 ford fusion

Service
Value
Shipping
Returns
Quality

Date of experience: September 5, 2023

Thumbnail of user taylorl38
Texas
1 review
1 helpful vote
  • Send Message
July 14th, 2017

I used LegalTemplates.com for the 14-day free trial but completely forgot that I had signed up because we had some family issues happen during that time. I realized once my bank account had been charged the subscription fee of nearly forty dollars and quickly contact their customer service dept. for a refund. I did not have to wait on hold, which was nice, and spoke to Benjamin who was very helpful. He cancelled my subscription and began the process of refunding the charge on my bank account. I would have given 5 stars; however, how quickly the subscription charge was refunded depended upon me giving this review - shortening the refund time from 15 business days to approximately 3 - which is frustrating and feels a little as though I'm being forced to do something I would not have otherwise done. Hopefully, my money is refunded quickly and my subscription is successfully cancelled; otherwise I will be leaving a much different review on sitejabber and anywhere else I am able.

Date of experience: July 14, 2017

Thumbnail of user mickg18
Philippines
1 review
0 helpful votes
  • Send Message
August 20th, 2019

Easy to find legal documents that offers a 14 day free trial. What i like most about the website, is how the format works perfectly with how you prefer your document to look before printing. Also, downloadable in MS Word form which makes it a whole lot easier to edit and adding your own stuff. Keep helping your customers. Your website is great!

Date of experience: August 20, 2019

Thumbnail of user leed65
Texas
1 review
0 helpful votes
  • Send Message
August 7th, 2017

The folks at Legal Templates are Awesome! Great Customer Service! The products they offer are outstanding and filled with quality information. Due to a medical emergency, they have once again come through for us!

Date of experience: August 7, 2017

Thumbnail of user ashleyj410
Texas
1 review
2 helpful votes
  • Send Message
May 26th, 2021

The website says there will be a $39.95 charge at the end of the 7-day free trial. I cancelled my trial immediately to avoid charges however, the fee was instantly charged to my account. Customer service said it was to "remind me to cancel my free-trial" and that I should see my refund in 24-48 business hours which has still yet to come nearly 4 business days later. False advertising of a "free trial" Wish I had never found this site.

Service
Value
Returns
Quality

Date of experience: May 26, 2021

Thumbnail of user lissar1
Pennsylvania
1 review
1 helpful vote
  • Send Message
February 13th, 2018

They were able to accommodate my request very quickly and made the process as easy as sending an email! Would highly recommend their services, as it seems their customer satisfaction is priority number 1!

Date of experience: February 13, 2018

Thumbnail of user mirandaw145
North Carolina
1 review
0 helpful votes
  • Send Message
May 15th, 2023
Verified purchase

So many sites offer free templates, but there is some type of fee usually after completing the form and before downloading or printing. This service is legitimately free. Quick, easy, simple download or print.

Date of experience: May 15, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to hear that you had a positive experience with us. Thank you for taking the time to leave us a review.

Thumbnail of user williamd343
North Carolina
1 review
0 helpful votes
  • Send Message
June 4th, 2018

In my dealing with LegalTemplates, they took every opportunity to make the process go smoothly and accommodate my needs. I used their services to draft a quick legal document, and it looked very professional.

Date of experience: June 4, 2018

Thumbnail of user coltw1
Ohio
1 review
1 helpful vote
  • Send Message
September 5th, 2019

The expectation i had with this website is way beyond great. I tried out the 14 day free trial plan offer to search for a Lease/Rental Agreement that i could use for my business. It was so easy to create and the form looks absolutely professional and everything is just written out so systematically. Also, it let's you choose either in MS Word or PDF for it to be downloaded. I would certainly use your services in the future. Keep on helping people who are in need of your website.

Date of experience: September 4, 2019

Thumbnail of user shanicec15
New York
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

I am updating my comment because the company reached out to me and resolved my issue. If you are doing the free trial make sure you cancel within the 7 days. The document I obtained was exactly what I needed, and I will probably buy another one in the future when needed as a landlord.

Products used:
The sell legal documents.

Service
Value
Returns
Quality

Date of experience: January 2, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hello Shanice,

Thank you for reaching out to us via Sitejabber. I read your review, and we want you to know that we take every comment and feedback received very seriously.

I would like to apologize for your experience. Additionally, if you would like to contact me directly, here is my e-mail address.

betty@legaltemplates.net

Regards,

Betty Ko
Legal Templates Team

Thumbnail of user evang222
Michigan
1 review
0 helpful votes
  • Send Message
December 20th, 2023
Verified purchase

They answered a handful of my questions and have free downloads for templates of the contracts. Which saves a ton of time, rather than write one out from scratch. They seem fairly legitimate from the skimming over of the contract and are a good starting point.

Date of experience: December 20, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

That's fantastic! Free templates can indeed be a huge time-saver. If you need more guidance or have further questions while working on contracts, feel free to reach out.

Thumbnail of user jonathans941
Thailand
1 review
0 helpful votes
  • Send Message
November 9th, 2020

This site will offer you a free trial - but then continue to charge you $40 a month for months on end - they never send receipts so by the time you realize it - you would have lost hundreds of dollars.

Date of experience: November 9, 2020

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Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

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Thumbnail of user juana103
Betty K.
Typically responds within 4 days

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