• Bookmark

    LegalTemplates

2018 CUSTOMER CHOICE AWARD

LegalTemplates

Write a Review

Overview

LegalTemplates has a rating of 4.0 stars from 2,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalTemplates most frequently mention customer service, free trial, and lease agreement. LegalTemplates ranks 3rd among Legal Services sites.

  • Service
    167
  • Value
    166
  • Shipping
    103
  • Returns
    111
  • Quality
    149

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 93.3%
Positive
456
Neutral
12
Negative
21
View ratings trends
23
See all photos
How would you rate LegalTemplates?
Top Positive Review

“Start up”

Mark G.
9/9/24

I am just starting my business and I found everything I needed on Legal Templates. I got all my legal documents to incorporate during my 7 day free trial! But I just had to subscribe to their monthly service because of all the other legal docs available in the employment and real estate sections. I found documents at my fingertips that I have been looking for months and years. I have tried other legal doc sites and they were too expensive and overly complicated. You should really try LegalTemplates.

Date of experience: 9/9/24
See positive reviews
Top Critical Review

“Customer service is great, once you leave reviews and complaints.”

Jase H.
11/25/24

EDIT* After several attempts, complaints, and leaving negative reviews - the company has FINALLY returned my money. I will leave the original review for context. I attempted to use this service for personal reasons. I became quickly aware that I was unable to receive what I was looking for from the services provided. I was unable to download the pdf documents, the app continuously glitched out, ultimately the service wasn't what it was cracked up to be. Within this free trial run, I decided to cancel the subscription. Apparently something went wrong because I then noticed a charge of $50 on my account taken from this company. I figured it would be a simple fix for any company with integrity or knowledge of customer service, however, I was very wrong. After three days of emails and automated responses, I have had to check my stolen $50 off as a loss. The company refuses to work with me in regard to their faulty, un-used, and unwarranted services as well as returning my hard earned money. Shame on this company and their lack of integrity.

Date of experience: 11/25/24
See critical reviews

Reviews (2,517)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (189) trial period (25)
Thumbnail of user cje16
Arizona
1 review
0 helpful votes
  • Send Message
July 20th, 2022

They seem like a legit business but they have the typical sleezy automatic payment tactics after the free trial. Their charge shows up as CCbill on your statement so it's not clear who is actually billing you. They don't send monthly reminders or receipt of payment because of course that would notify you to cancel this ridiculous monthly charge. If you ask to be refunded for a service you never used they refuse to refund you. Between their horrible customer service and gross billing tactics I would never recommend this company.

Products used:
None

* LegalTemplates attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 20, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Hi Cj E.

Thank you for reaching out to us via SiteJabber. I read your review and we want you to know that we take every comment and feedback received very seriously.

I would like to apologize for your experience and rectify this situation as soon as possible.

Additionally, if you would like to contact me directly here is my e-mail address.

betty@legaltemplates.net

Looking forward to connecting with you.

Regards,

Betty Ko
Legal Templates Team

Thumbnail of user tomb2270
Virginia
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Downloaded bylaws template in Word. Looks very well done. Drafting notes and some options might be helpful. For example, Connecticut requires at least one director to be a resident. That kind of thing might be good to cover.

Date of experience: August 21, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for your feedback! We appreciate your suggestion about including drafting notes and specific legal requirements for certain states like Connecticut. We're constantly working to improve our templates and make them more comprehensive. If you have any more insights or ideas, feel free to share. Your input helps us provide a better experience for our users.

Thumbnail of user jessicas265
North Carolina
1 review
0 helpful votes
  • Send Message
July 6th, 2017

I found the available legal templates on this site to be quite helpful. I live in North Carolina, where Civil laws can be tricky. The templates available for both the civil process and the NC Tenant and Landlord Agreements were not only useful, but in accordance with our state guidelines. The actual documents compiled through this site, were very professional, and had the correct legal jargon upon them. When I did run into a concern, Benjamin in Customer Service was not only very kind, friendly and professional, but assisted me immediately and resolved my issues on the spot. I would definitely recommend to any personal or professional entity, and would use this service again when needed.

Date of experience: July 6, 2017

Thumbnail of user julier131
Florida
1 review
1 helpful vote
  • Send Message
January 31st, 2018

I was mistaken on the length of my free trial and called right away... not only was Chris polite and helpful but offered me a refund right away! While we dont use legal documents enough for a monthly service you can bet I will be using them again for individual legal document needs as they arise. Thank you!

Date of experience: January 30, 2018

Thumbnail of user anarm7
Illinois
1 review
0 helpful votes
  • Send Message
March 28th, 2024
Verified purchase

I found this IP License agreement so much nice and clear. It was best suitiing template for my Legal Writting asignment. Thanks so much!

Date of experience: March 28, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that you found our IP License Agreement template clear and well-suited for your legal writing assignment! Thank you for your kind words, and we're glad that we could provide a helpful resource for your needs. If

Thumbnail of user catarinae
Virginia
1 review
0 helpful votes
  • Send Message
November 18th, 2018

This website was very easy to use. Also I forgot to cancel my subscription within my 14 day trial. I spoke to Cris via the Live Chat and he not only cancelled my subscription but helped in guiding me on how to request a refund. The responded very quickly within 5 minutes to advise me that it would be refunded without any issue. Thank you! It is greatly appreciated

Date of experience: November 16, 2018

Thumbnail of user amym3382
Texas
1 review
0 helpful votes
  • Send Message
October 21st, 2023
Verified purchase

I was able to download a template quickly and without having to jump through a million hoops (for example: filling out registration forms, disclosing personal information, adding a credit card, etc). This site is so helpful! I had just a 20-minute turn around between when I needed the document and when I needed to brief my client, so this was perfect because it wasted no time.

Date of experience: October 21, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're delighted to hear that our quick and hassle-free download process worked perfectly for your time-sensitive needs. Your positive feedback is greatly appreciated, and we're here to help whenever you require more documents or assistance. Thank you for using our services!

Thumbnail of user bettyh67
Georgia
1 review
1 helpful vote
  • Send Message
January 27th, 2018

It was very nice to speak to a real person, Charles, was very professional, informative as well as fast. He did not toy with the policy of the company or try to bully me into keeping the subscription. I truly appreciate him being helpful and kind. Perhaps, he should be the trainer for others in the company. I am sure you will get a better retention of customers and reputation. Seize the day Colossians 4:5 MSG

Date of experience: January 26, 2018

Thumbnail of user andrewh2447
Arizona
1 review
0 helpful votes
  • Send Message
March 21st, 2024
Verified purchase

I needed a form for release after a small fender bender. A quick search brought me to this site and gave me exactly what I needed.

Date of experience: March 21, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're pleased to hear that our site provided you with the release form you needed after your fender bender. If you have any further questions or require additional assistance, don't hesitate to let us know. Drive safely!

Thumbnail of user mookeyp1019
Georgia
1 review
0 helpful votes
  • Send Message
July 18th, 2023

I needed a contract for my daughter so this one was perfect and easy to manage. If this prints out right I will definitely be using this more often, the only bad thing is that they force you to do a review.

Date of experience: July 18, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We appreciate your business and are glad that we could provide you with a great experience, Lupita. Thank you for taking the time to leave us a positive review.

Thumbnail of user johnettas1
Idaho
1 review
0 helpful votes
  • Send Message
January 16th, 2018

I am truly grateful for the timely, thoughtful and efficient response received to an inquiry I submitted to Legal Templates. Representative Cris excelled in demonstrating exceptional customer service in addressing my needs. He was knowledgeable about how to address my initial response as well as helped me in navigating resources available for future experiences with Legal Templates. His kindness made for a very pleasant customer experience! Thank you!

Date of experience: January 15, 2018

Thumbnail of user sunanab
California
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

I was looking for a short term rental agreement for a new property we are going to rent out. We've only done long-term rentals in the past, so didn't really know where to start. Legal Templates had just what we needed, and I'm so grateful they make it available for free. That's unbelievable! It prompted us to find out exactly what we would need from prospective renters and will be a great base for us to begin this new venture. Very very grateful to Legal Templates for their service in providing these.

Date of experience: January 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Sunana! Your positive feedback is much appreciated. We are glad you took advantage of the short term rental agreement.

Thumbnail of user melissaz673
Virginia
1 review
0 helpful votes
  • Send Message
October 31st, 2022
Verified purchase

I am so surprised that online companies are charging for forms that are available for free through other sites. I understand wanting to make money, but as these forms are basic opening business (LLC) forms or personal forms (last will and testament, living will) it just strikes me as very underhanded to charge for templates. Thank you for your site. Its ease of use, and my ability to see that everything is easily found if you just look. Legal Templates has made my Monday!

Date of experience: October 31, 2022

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you, Melissa! Your positive feedback is much appreciated. We are glad to hear you took advantage of the legal documents :)

Thumbnail of user andreao440
California
1 review
0 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

I went to a couple of different websites for form for release of medical information. The first one, I filled everything out but when you want to save or print, oh no no no - you have to get licensed. It's technically free, if you remember to go right back in and cancel your free trial (or pay $35/month!). Meanwhile they've got your credit card info. Not this website. I filled out the form, saved it and printed it with no other demands or requirements. They delivered what was promised with no BS and I for one really appreciate that!

Date of experience: June 16, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We’re happy to see that you had a 5-Star experience at Legal Templates.

Thumbnail of user sharonm3290
Arkansas
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Tired 6 other "free" sites but once you fill it out you can try a 7 day free trial then make monthly payments. I just needed something for my husband with his health declining with cancer. This was great, i could fill it out and save it as well.

Date of experience: August 21, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're glad we could provide you with a truly free and helpful service during a challenging time. It's important to have straightforward access without any hidden fees, especially when dealing with important matters like your husband's health. If you need further assistance or have more questions, please don't hesitate to reach out. Our thoughts are with you and your husband.

Thumbnail of user srinivasas4
India
1 review
0 helpful votes
  • Send Message
August 22nd, 2023
Verified purchase

I was searching for documents which are to be secured for sensitive information sharing wherein it can be safe through some agreement. Fortunately got it here on your site.
Great documents with differences and actuals.
Thank you

Date of experience: August 22, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

We're thrilled to have been able to provide you with the documents you needed for securing sensitive information sharing. Your positive feedback about the quality and utility of our documents means a lot to us. If you have any more needs or questions in the future, feel free to reach out. Thank you for your appreciation!

Thumbnail of user jamesb9198
Illinois
1 review
0 helpful votes
  • Send Message
January 17th, 2024
Verified purchase
• Updated review

At 73 I am in process of creating my will along with POAs and needed a go-by for use in TN. These forms look reasonable for starters. I started here and am reviewing other Last Will and POA forms. I hope to finish printed and get signed and notarized and stored and/or filed with Probate Court before contacting an attorney. Picking an attorney will likely take longer than creating my own.

Date of experience: January 17, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for sharing your experience. We're pleased to hear that our forms have been a helpful starting point for creating your will and POAs, especially in Tennessee. It's great that you're taking proactive steps in this important process. If you have any further needs or questions as you continue, please don't hesitate to reach out.

JDB's thanks
January 10th, 2024
Verified purchase
• Previous review

I was looking for a last will and testament form online and your form seemed simple, complete and clear and almost idnticle to others so it comes to cost and final filing instructions.

Date of experience: January 10, 2024

Thumbnail of user marias406
Washington
1 review
0 helpful votes
  • Send Message
June 4th, 2018

I misread that their free trial was only for two weeks, but I let them know of my situation and they were prompt to reimburse me. For the product and site itself, I found it very easy to use. The site is modern and you can create great templates within minutes. Highly recommend!

Date of experience: June 4, 2018

Thumbnail of user jonasf16
Pennsylvania
2 reviews
9 helpful votes
  • Send Message
October 27th, 2016

Don't give them your credit card info. It's another scam owned by the same guy Howard Chai that owns Resume Genius. Both of them trick you into getting free or cheap documents, then charge your credit card for monthly fees, even when you cancel. Good luck trying to get your money back. STAY AWAY!

Date of experience: October 27, 2016

Thumbnail of user lakeidraj1
Texas
1 review
0 helpful votes
  • Send Message
August 31st, 2018

Making the contract that I needed was almost too easy. I unfortunately ended up not needing the document. So I cancelled the subscription, or so I thought. The transaction came through on my card so I reached out to their customer support staff and was greeted by Cris and was willing to help me get my refund request submitted and approved within less than an hour. Thank you guys so much I will be using their services and referring them in the future.

Date of experience: August 31, 2018

Thumbnail of user lorrainec727
South Africa
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

Establishing the basics of my new company without having to pay thousands in lawyers' fees, was made so much easier with your help. Thank you very much for the detailed explanations and guidance, and the easy-to-understand-and-use templates.

Date of experience: May 25, 2023

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Thumbnail of user hoangl3
California
1 review
0 helpful votes
  • Send Message
August 2nd, 2017

I had a wonderful experience with LegalTemplates. Once I had to create a lease agreement, I searched on the internet for a good free document creator and found LegalTemplates. Their steps to create paperwork were so easy for everyone including who is not used to using tech devices. They also offer free trial so that everyone could get free documents in 2 weeks. Also, amazing customer service by Danny! I would recommend Legal Templates to anyone!

Date of experience: August 2, 2017

Thumbnail of user juliam155
Michigan
1 review
0 helpful votes
  • Send Message
September 12th, 2018

Chris was helpful in answering my questions.

I understand that $40 is reasonable to for obtaining one legal document but $40 a month ($480 a year) is insane and unfair to the consumer. Annual fees mean yearly to most people not monthly. I was planning to continue using this service but now I am not sure that I will.

It's a bit bizarre that leaving a 5 star review will help get my refund come to my card faster... but I would prefer not to file a dispute with my credit card company for fraud.

Date of experience: September 12, 2018

Thumbnail of user brianajacobab
Washington
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

I help guys whose partners want them to "express his emotions" and attend "couples counseling" -- guys who are capable of neither of these things.

I am not a therapist, so I'm not 100% certain that consulting therapists automatically legally protects my clients' privacy.

Couple counselors can sign this and gain access to certain footage, to help them vet whether my demeanor and approach are, indeed, a fit for the men in their couples.

To more clearly protect the privacy of the example clients in such videos (exclusively people consenting to my sharing footage in this way) I'll have the therapists sign this mutual NDA/Confidentiality Agreement.

I made it mutual, so that the therapist could, potentially, if the client signs a waiver, allow the therapist to refer more warmly than under HIPAA, but I don't believe many will leverage this, as they'd still need the client to sign a "release of informatin" form, first.

To read my blog about isolation, heartache, and male lack-of-privilege in this realm, visit

RationalHearts.com

Date of experience: March 11, 2024

Thumbnail of user juana103
Betty K. – LegalTemplates Rep

Thank you for the review!

Thumbnail of user gilbertt12
California
1 review
1 helpful vote
  • Send Message
July 7th, 2017

Benjamin quickly identified my reason for this call regarding a cancellation of policy prior to the end of trial date that did not process completely and correctly. During the call Benjamin was efficient & courteous. I would like to thank him for Excellent Customer Service.

Date of experience: July 7, 2017

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.

Company Representative

Thumbnail of user juana103
Betty K.
Typically responds within 4 days

How do I know I can trust these reviews about LegalTemplates?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LegalTemplates?