LegalZoom

Still do not have my LLC because the messed up the paperwork. Did an investigation and blamed me for the mess up... over these people... DO YOUR LLC YOURSELF

Canceled my account 2 years ago with them, and now receive a notice of debt for $399... bunch of frauds.

FOR NAME CHANGES, THERE SITE SHOW THEY CAN DO IT BUT I GOT FROM THEM IS AN APPLICATION FOR NAME CHANGE AND COST 7 TIMES MORE THAN THE COURTHOUSE JUST FOE AN APPLICATION

God forbid they make a mistake... A PROVEN MISTAKE, where they failed to file my annual report for 2022 without my knowledge, where I have an email showing it was submitted, only to find out when I receive a call that not only did they not file my 2022 report, they did not file my 2023 report as stated. I found out by the firm that I WAS contracted with that my business had been dissolved by my state. So then I call them to find out why this was the case and they literally told me that neither of the documents were filed due to the fact that I had not "answered any autodialer calls they placed" so that I could approve the documents to "verify their accuracy." Isn't that something? They told me that I "refused" calls from a computer-dialed number to verify the information contained in documents they had already sent me an email about, stating that the docs had been sent? Seriously? HOW IS ONE TO VERIFY INFORMATION CONTAINED WITHIN DOCUMENTS THROUGH A TELEPHONE CALL? GOD FORBID YOU ACTUALLY CALL CUSTOMER SERVICE OR ANY OTHER PERSON IN THIS USELESS DAMN COMPANY TO TRY AND GET ANSWERS OR TO GET SOME KIND OF RESOLUTION... THEY DO NOT GIVE A DAMN ABOUT ANYTHING A PERSON HAS TO SAY AND MAKE ALL THE DAMN EXCUSES IN THE WORLD ABOUT WHY THEY CAN'T HELP, OR PLACE YOU ON HOLD THEN NEVER RETURN... WASH RINSE REPEAT... F'G IDIOTS!

My experience was absolutely fantastic! Just to know that I can resolve all of my issues in one place with one person means the world to me.

Worthless they know nothing about your company and don't care to. 2 plus hour wait time to speak to a rep. The worst company I've worked with.

You can easily do what they do, much faster, and with less morons handling your personal information... they screwed up a simple dba what a JOKE... STAY AWAY WASTE OF MONEY

I used Legalzoom to buy a flat last year and they dragged the process out for months longer than necessary, and cost me hundreds of pounds through total incompetence.

As a first time buyer, I received more help and assistance from the estate agents than my solicitor who didn't seem to know what she was doing. It was also extremely difficult to get into contact - nobody would answer the phone, emails simply go ignored, and if a message is left with someone else, it wouldn't be passed on.

Basic things weren't being done, or were done at the very end of the process instead of the start, adding months to the entire process. For instance, my solicitor didn't apply to close my Help to Buy ISA until the day before I was due to collect the keys, which luckily my bank was able to push through urgently as an extreme case.
Basic checks weren't done to statements and invoices which meant I reimbursed the seller £300 for no reason. These were things Legalzoom should have done on my behalf, and what I was paying them to do, but the service was completely shambolic and unprofessional. I was forwarded email chains from the seller's solicitors which seemed equally frustrated at the incompetence shown by Legalzoom.

A first time buyer moving into a vacant apartment took 5 months and this was entirely down to Legalzoom. Although they are one of the cheaper solicitors around, there's a very good reason, and I would never recommend this company to anybody.

Legalzoom have reported my review on other sites for being older than 12 months when this issue was not raised until August 2018 and does not absolve them of the fact that their outstanding incompetence cost me hundreds of pounds and added several months to the process.

If I could give no stars I would. They will just get your business and then lie straight to your face.

Just would like everyone to know that not only have I NOT received a phone call or an email from anyone from LegalZoom, like they clearly stated they would reach out to me in this review. I called the state and the Department of Education MYSELF, which i pay LegalZoom to do, to find out my paperwork was indeed APPROVED and SENT BACK TO LEGALZOOM on Feb. 9th 2018. I then call LegalZoom to inform of this and find out where my paperwork is. Well im sure you all can figure it out what happen next. MY PAPERWORK IS MISSING! Yup that's right, missing! LegalZoom was suppose to look into this and call me back... well like their usual selves, no phone call back and here I am March 6th 2018 called LegalZoom yet again myself and on the phone with yet another incompetent employee named Cindy they have there unable to transfer me to a manager and cant get this resolved because she knows nothing! This has been the biggest nightmare of my life, I cannot express this enough DO NOT EVER EVER EVER USE LEGALZOOM. I am so sick like I physically feel sick with this company everytimei see an add i want to vomit that these people make all this money and cant even handle simple task.

Watch out after purchasing ANYTHING from Legalzoom. They'll start charging you every month for mysterious benefits that don't show up in your purchase history.

I used Legal Zoom to set up my LLC. I paid for the premium service and barely received the bare minimum service. You can file you own EIN online and get the same day. I spent three weeks trying to get my EIN number after they filed the S-4 form for me with the IRS. Every follow up call I made resulted in only that they filed the paperwork, it was out of their hands I just had to wait. The website advertises for the Express Gold package that I would be guaranteed discounted, expedited EIN. That is far from true! Applying for EIN online is free with the IRS. And expedited? I don't think so... Only after sending threatening emails, was I able to get the contact information for the IRS to verify the status of my EIN number. Why exactly did I pay LegalZoom to do this for me if they can't even follow up for me? Also, I didn't receive the contact information until I called legal zoom 3 times and sent 2 emails. Their "expedited' response was here is the number you can call yourself. I called the IRS and stayed on hold for minutes. The gentleman that took my call was very polite and apologetic to the fact the third party was not more helpful and suggested in the future if I need an EIN I could apply online for free. He provided me my EIN number instantly... Again, what was I paying legal zoom for? My dealings with them have not been very pleasant and would not recommend them to anyone.

A totally unrelated topic, I received an email from them yesterday that I had an important official notice that I needed to file my annual renewal with the Minnesota Secretary of State. I am in Texas and my LLC is set up in Texas. When questioned on this, they just said, Oh just disregard, it was sent by mistake. How am I going to expect this organization to advise me when filings are due when they can't send the correct information to the correct people. I asked for a refund, as I paid for the Express Gold and barely received the Economy Service. We will see if they admit to their mistakes and faults and provide the much deserved refund.

Customer service is a glorified call center where they will kindly tell you to take a hike. Open on weekends is a gimmick. Any help of value is on holiday. They sell you on automated download. However, they need "Ham" the first monkey to the moon to hit the button on their end to make it populate. He's not available on weekends, no supervisor is either 24 hour email turnaround, which really means Monday. To update an executer name i. E. add Jr on a name, on our Family trust and add a beneficiary will take 2-4 days. They will kindly laugh (literally) and tell you that your matter will be handled on Monday because no one is there, meanwhile what ever legal matter could be expired on Monday. Customer service has no concept that they are in the business of legal affairs and that time is of the Essence. They used to have immediate availability and still do. They are just making sure that you aren't making more than one doc. In our case we have the Estate Trust for 2. Absolutely, no need. What a waste of time and money. Not to mention the consequences of failure to meet my wife's visa document deadline. Even with 7 days preorder time. Seek else where that has immediate service and better customer service, self awareness of what legal needs encompass. Highly recommend if you have a month's notice and can afford to waste time on the phone with insincere courtesy just to get your documents right. Good luck collecting on any money back or $50,000.00 guarantee. BTW they claim free revision of documents for 1 year, then when you purchase it magically turns out to be 30 days. Remember, they have to push the button on the other side and it takes up to 4 days to do it, but can be done in 5 minutes if you call. Not on weekends. Oh and they aren't Attorneys. Imagine, an Attorney on staff 5 days a week to push a button for your protection and their's. Get REAL. Be Warned!

Horrible customer service chat, I chat with them many time buy never find the answer and no reply.
No recommended.

Tried to start a simple LLC. I had to call 6 times and they still couldn't get it right. I cancelled the order

I'm in awe of what's happened in my transaction with LegalZoom.

They Let me know i'd need to obtain consent to use the word "doctors" in my business name, but didnt explain from whom. That's half information, it's contextless. Consent from whom? To whom should i reach out? What applications do i need to submit? If Rug Doctors exist, Space Doctors can exist, so what's my next step?
That's when they DISAPPEARED. They never answered my question. It's been a Week. I never heard from them again.

After many days of silence passed, i said "wth, i paid for expedition, whats going on? Listen, If i CANT use doctors in the name, should i just file as "interior logic" and dba as space doctors?"
More DAYS of radio silence passed, no questions answeredc when suddenly i received a "congratulations" on the formation of "interior logic llc"

What the ever loving god? I never consented to that. I mentioned it in a question built into a contingency. A CONTINGENCY. "IF i cant file space doctors, SHOULD i file as interior logic and dba as space doctors." He MEVER REPLIED to my email, but obviously read it

Days have passed, since this asinine filing, this creation of a legal entity in my name without my consent, and still theres silence. Ive emailed ten times and called twice. The phone ppl said theyd escalate my case

WHERE IS EVERYONE? Where is Varun?

This feels unlawful

I discovered a debit of $499 from my bank account from LegalZoom. When I called to verify what it was, it was for an annual Registration Agent, Compliance and something else for a business that was dissolved almost 5 years ago! The only service I ever had with them was the RA@ $159/year and this year they choose to add items and charge me $499? When I called them to discuss, they advised me that I need to call the State and have them removed as RA. When I called the State, they said that LegalZoom had to resign as RA of my dissolved business. When I called LZ back and requested that they resign as RA, they said they could not do that. Now correct me if I am wrong, isn't it MY choice as to who I want as RA and isn't it MY choice if I want to remove them? Not to mention, they are using a debit card that expired years ago and according to them, when I advised that they did not have my authorization to debit my bank account, their response was, we have the authority to access ANY account linked to that card! Really? Isn't that FRAUD? You do not have access to my account. I gave you permission to charge the previous card on file but it expired years ago so what gives you the right to wiggle your way into my account otherwise? They are holding my account hostage and I will pursue this legally if I have to. LZ - I DO NOT WANT YOU AS MY RA AND YOU DO NOT HAVE MY AUTHORIZATION TO DEBIT MY ACCOUNT FOR A SERVICE THAT I AM NOT APPROVING

I USED LEGAL ZOOM TO START MY COMPANY EVERYTHING WAS GREAT THEY WERE VERY HELPFULL IN TAKING MY MONEY BUT WHEN I DIDENT NEED THERE SERVICE ANYLONGER THEY REFUSED TO CANCEL MY SERVICE THEY WANTEED ME TO PAY A FEE TO CANCEL. TO NOT USE THIS COMPANY THEY ARE A SCAM YOU WILL BE ROBBED. HORIBLE COMPANY!

This is the second time I have used legal zoom, and it will be the final time. The automated dialing robot you have is ridiculous. I received 7, yes SEVEN calls in 50 minutes. I was trying to have a conference call, but kept being interrupted by 7 calls in 50 minutes. Call, leave a message, I will call back. Also, when I answer, a robot then puts me on hold and asks me why I'm calling. Well, since I didn't call you in the first place, I have no idea why I'm calling. I'm then called by legal zoom to be placed on hold again, and given the option to be called back when it is my turn which starts the cycle over completely. I've spoken with 2 customer service reps. Andre was fairly nice, however he was abrupt and short. The second rep was extremely abrasive. I have nothing good to say at this point other than my paperwork was filed with the state. That's it. I'm so utterly annoyed by your phone call processes that I will block your 800 # from my phone once my order is filled. Today it was 7 incoming calls in 50 minutes and it was 7 in 49 minutes the other day, and when I answered, I was put on hold. I have NEVER dealt with any organization that schedules calls every 5-10 minutes. It is unacceptable and quite an interruption in my day. If there is enough of an issue for someone in customer service to need to speak with me, why is it too much trouble for a human being that is capable to solving the problem to pick up the phone and dial and leave a message if no one answers? I guess you're trying to streamline your workflow with complete disregard for your customer's time and work needs.

Update to my review 7/26/2016: Today I logged into my customer account to check my order status. There was a message that I needed to call customer service as there was a problem processing my EIN. I called customer service. I was on hold for 46 minutes before I was able to speak with someone. Once they verified my account, they then put my on hold again to read notes. I was then told they don't know why that error message is showing. It is only getting worse with every correspondence.

I waited for hours on the phone without even getting through to anyone. "we apologize for the delay"

Do not fall for this scam! STAY AWAY!

I called LegalZoom to purchase their "Trademark Package" for $599.00 on 11/08/2022. The very first step of the package included a phone call after payment on November 10th 2022 that LegalZoom set with me from 5:05 P.M. EST to 5:20 P.M. EST with Anna (Appointment ID: *******). I waited for hours and no phone call from LegalZoom per their scheduled time per their email. I called in at a later time that day to cancel my package because they literally did not follow through on their scheduled phone call which was the very first step of many in their "Trademark Package." So, I have been waiting on my refund (7-10 days) and nothing has posted to my credit card. Yesterday 11/30/2022 I get a phone call that lasted about 38 seconds from LegalZoom and I told the lady that I was waiting on my refund and she said that she was going to process it and the phone call ended. Today (12/01/2022) I called LegalZoom because there was again no refund on my Discover Card and LegalZoom told me that the call that I received yesterday on 11/30/2022 that lasted for 38 seconds was an attorney and therefore was considered a consultation and my $599.00 would not be refunded. I explained to LegalZoom that the phone call was NOT a consultation and they hung up on me. I called LegalZoom back and asked them to please provide me with my filing documentation and other documents that were supposed to be filed and a recording of the phone call and they could not provide either. LegalZoom literally charged me $599.00, did not follow their said said timeline, their said process and did not / has not provided me with anything at all. This is the largest fraud and/or scam I have ever seen. I want a full refund of $599.00 immediately,

Poor customer service. All they want is to take every dollar they can from their customers. They provide little to no help.

I recently used LegalZoom to help me form an LLC. That was a mistake. The process started with multiple delays and I actually had a representative insinuate I was lying about sending in documentation when I screenshot the sent email to prove to them I had sent it in, twice! The next day, they acknowledged they received it. Off to a great start! I ended up having to call in multiple times to resolve issues, which wasted large parts of my day on the phone with them. The original representative up-sold me to their Express Gold package, and that was another mistake. Customer service was lacking and I could not believe they would insinuate I was lying about sending documentation in. Here we are two months later and I find out there was additional documentation I needed to submit to the state, which is costing another $525. I had asked one of the numerous representatives I spoke with on the phone about the process and they never informed me of further steps. I asked to have my fees refunded for their services and of course they are unwilling to do that. The representative who responded to my request said all the documentation was in the binder that was sent, which it wasn't, and additionally if they knew there were additional steps, why wouldn't they inform me when I was asking on the phone? I went to the Secretary of State's office yesterday to find out why my LLC was in default, which is how I ultimately became aware of all these issues. They informed me that this is quite common when using an online third party for these situations. The person filing for the LLC has access to all of the documentation and steps. The entire process is known before it even starts. LegalZoom sent me an incomplete LLC and did not clearly inform of all the necessary steps. If you are looking to form an LLC, check with your state's office first. They can give you all the paperwork and inform you of the process. I found out how simple it is to complete one of these too late. Save yourself money and go check with your state first. My request for the return of my fees seemed simple and clearly justified, but unfortunately they are not willing to honor it.