LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
They claim to have Satisfaction Guaranteed, but the reason I used them is because they were supposed to do all the work for me. But they didn't! I asked them to file my state withholding account forms and after providing all the info they asked for on their site and waiting over a week all I got was a half-filled out form that I had to complete and send in. I could have downloaded it and done it myself a 10 days earlier and saved the time. I got NOTHING for my money and when I asked for a refund they said no. I went on my state website and filled out the form right there and got my ID in 10 minutes. No idea why I gave LegalZoom that info and waited so long for NOTHING! They claim to be 100% satisfaction guaranteed but talking to someone is impossible, and if you're not satisfied they could give a $#*!. I'll never use them again! Ben
Tip for consumers:
Just do it yourself. Don't give LegalZoom your money. They are a ripoff!
I have been in the hotel industry for 9years and managed multiple property.
It is rare to find people with such a great hospitality service like Julia.
I would defiantly hire her as a manager for my company. LegalZoom is very lucky to have her as an employee
Hi Ali, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. We will be sure to let Julia know how great she was at providing you with quality service. Please let us know if there is anything else we can do to help!
Terrible company, terrible process, terrible customer service. Don't use them. Don't trust them, don't give them your money. They filed my corp documents in December instead of January creating a tax implication in 2022 and making us loose the $800 tax break I would get for having incorporated in 2023. They wont refund my money. I have to re do everything myself or pay another company to do it when I already paid them. Just a terrible company.
Tip for consumers:
Find someone else to do this work for you
Products used:
Filing Corp documents int he state of CA
I've always wanted to start my own business. I thought it was going to be rocket science to get done. But boy was I surprised how easy and simple it was to do with legalzoom. Thank you again legalzoom for making my dreams come true
Products used:
LLC and ein package
We're happy to hear that you've taken the steps into entrepreneurship and you chose us to be a part of your journey. Thank you, Alfredo!
This company is a scam they took money out of my account without your permission. The manager is Alex he is a liar. He took money out of my account twice. Sept 2017 and when i called to complain. The first time she said that it was for extra services. I said I did not want so she put the money back into my account. There was no outstanding bill. Sept 2018 they took out $132.99 and said I still owed them this money and it was a computer glich and they did not receive the final payment which made the total amount $500.00 for some papers they typed. There is nothing Legal about this company. My bank has put a complaint in for fraud. They have kept my banking info for two years and the bank said that it was illegal to keep a customer account that long. They never gave me any statement letter or phone call. They lie in wait to rob your bank account. I am also filing a complaint with the IRS regarding there procedures and have them audited. Please do not trust this company
Hi Roberta, it's important to us to try and correct the situation when a customer feels there has been a misunderstanding or an error in the service and/or product at LegalZoom. Please contact a manager who can help directly via help@legalzoom.com.
Legal Zoom is very slow and unreliable. I had them file a Llc for me, it took them well over 2 months to get my EIN and I still don't have the paperwork needed to open my business bank account, now it's going on 3 months
Hi James, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please contact a manager directly via help@legalzoom.com.
Call in today to speak with LegalZoom and got Stephanie on the phone. She was so wonderful and so helpful very informative and gave her job. 100%. I really appreciate her great customer service. And to going the extra mile to help out her Customer and for that I am very I'm grateful. She gave me information. She helped me out. Before we were done. I felt very comfortable with the information that was provided
Thank you, J., for taking the time to share your experience with Stephanie!
I had purchased the wrong package of products and sent a message t Customer Service about this. Customer Service addressed and resolved my issues extremely fast and without question. I have trained customer service agents and in my opinion, Legal Zoom had excellent customer service. I was surprised by how their customer service handled my situation because I had expected much less based on some of the experiences I have had with other online services. I am extremely satisfied and would recommend Legal Zoom to all.
Hi Sadie, we’re so pleased to have helped you & provide you with the service you deserve. Please do not hesitate to continue to contact us with any additional questions or concerns via help@legalzoom.com.
Matthew was so helpful and patient, he kindly waited for me to fill outthe rest of my information I had missed on my application for a.new LLC. He made sure all my questions were answered and assured me I can call back anytime to get help if it was needed which I appreciated.
Congrats on taking the steps into being your own boss. We appreciate you for sharing your feedback, Lisa.
I had the most outstanding chat session with Peter at LegalZoom. All of this "starting a new business" was so new to me and there is so much. I was starting to get so overwhelmed by the jargon. Peter was so kind and patient with me. He listened and thoroughly answered all of my questions and explained things where I could understand. I truly appreciate the customer service I had received. Thank you!
Hi Lindsay, glad we could help. Thank you very much for sharing your experience & kind words. We will be sure to let Peter know how outstanding his service was!
This company has been successful at giving me the runaround. I call them just about every day trying to get someone to do their job. Each time I call I get the same response, "you should receive further information in 7 to 10 business days". I also hear, "the back office is extremely busy and doing the best they can". Listen if you as a company are not able to handle a certain number of customers, then don't take on more than you can handle. I have been trying to get them to submit my 501c3 application to the IRS for well over 2 months now. Only time there is a little progress is will a call and demand movement. At this point, put me on payroll. Even to get my EIN was a headache. Just plain TERRIBLE. I finally filed a complaint today with the BBB.
We're sorry for any trouble or inconvenience this may have caused you, April. We will have a member of our Executive Escalations Team reach out to you within one business to support you with the concerns you have with your order.
The agent Alex Wood was very knowledgeable of all services LegalZoom offers. She was very patient in listening to my questions and answering each an all of them with grace and knowledge. She actually got me more interested in getting all I need to initiate my business.
We can't wait to share this amazing feedback with Alex, and the team. We thank you for taking the time to share, Herminzul.
I started a will 18 months ago but never finished, and I needed to re-engage on my status, payments, choices of services, plans.
I worked with a person named Aimee, and she was wonderful. Very patient, very responsive, used her best tools to guide me on the sequences to find things, get things done.
Great to get lucky and find someone competent and positive.
Hi Alan, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
I used LegalZoom in the past and although it might be a little pricey with all the extra features you can add-on, they provide a good service and help you navigate legal issues if you're trying to incorporate or dealing with other legal issues by yourself. It's definitely much cheaper than hiring a lawyer and they actually have a service where you can consult with lawyers. I don't like how they try to upsell you constantly to some of their services. The idea of paying for the service every month for years I might not use too much just doesn't vibe well with me. But I guess for some, that's the cost of doing business.
The site itself is pretty easy to use and I haven't had any issues with it. I like the design and it is actually pretty easy to navigate and when I had to call in, the customer service rep was pretty good and helped me figure out what I needed to.
Representatives will repeatedly lie to you to get you off the phone. I was told my LLC paperwork was submitted to the state yesterday and it would be at least five days before they hear back from the state. Little did they know, I had the paperwork in my hand (downloaded from the state's website) and the director of the state's Department of Corporations on the phone with a three way call while Legal Zoom is telling me they haven't heard back yet. The director told me (after Legal Zoom hung up) "We responded to that file yesterday."
We apologize for the poor experience you had while transacting business with our organization. It is LegalZoom's goal to provide its valued Customers, such as you are, with exceptional service during every interaction. Your comments and experience are important to us and we appreciate and welcome your feedback. Please be reassured that we will forward your comments to review our operations and determine where improvements need to be made. In reviewing your order, you purchased an Economy package 9/30/15 which is advertised as 20-35 business days for completion. Our records indicate your documents were prepared & submitted 10/6/15 & filed 10//7/15. We are unable to download copies from the state site & must wait on the certified copy of filing to be returned to our office in order to provide to you. Your final package was shipped 10/9/15. Your order was completed successfully and ahead of schedule. I am very sorry for any miscommunication on our part. If you have any additional questions or concerns, please feel free to contact us via help@legalzoom.com.
Do not use this service. The sales pitches are dishonest. It is far better to use a local attorney. In the end the price will be the same and your attorney is beholden to his/her respective bar association. There is no way to hold this firm accountable.
Hi Bryan, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. We will review your order information & contact you directly. Please also feel free to submit your information to: help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
This experience has been nothing short of incredible. One of the easiest things I've ever done for my business. And I love the fact that I can add on things as my business grows. I would recommend to anyone ready to take that leap!
Thank you, Esther, for allowing us to be a part of your journey, and for taking the time to provide your experience.
I cannot say enough good about my sales consultant. She was prompt, informative, well educated about the services and products that Legal Zoom offer which made my decision to use them simple. She made me feel confident that I made the right choice in selecting them for my legal assistance to develop my LLC. She made the process simple yet went through the steps and answered many questions.
Hi Heather, we're so glad to have helped you with your LLC needs. Thanks for sharing your experience and do not hesitant to contact us for your future legal needs!
This was the most difficult process on starting an LLC. They had a bunch of hidden fee's and once they get your credit card you better watch out because they keep charging on it. The customer service is horrible. You pay to have everything done they and then you call and they say you have to call the IRS and other entities that they were suppose to do. This process has been horrible.
Hi Donald, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
It has been since OCT 2022 when I requested a simple DBA name that they quoted 7 to 21 days. Since then, I have mailed them the same form 4 times, they called about 10 times and I still dont have my DBA and cant get my business going. Do it yourself or go somewhere else. They are so bad they gave me a partial refund and that was 2 months ago and still in process
Hi, Brian! We're sorry to hear your experience was less than exceptional. Please reach out if we can be of any additional support. Please call us at (800) 773-0888 or by email at support@legalzoom.com.
With all my legal questions and needs regarding my Living Will and other related legal necessities as I enter the "golden years", with great confidence, I can always depend on LegalZoom for the best guidance.
I strongly recommend LegalZoom for legal consultation and documentation to ensure I have taken the proper steps to fulfill my personal wishes for my beneficiary. I sleep a lot better each night since I became a customer over three years ago.
Truly an excellent and valuable service.
Thanks Melinda, we truly appreciate you as our valued customer!
Had to close my California LLC and Legal Zoom helped me get the dissolution started over the phone. A few quick questions, easy communication with a helpful and friendly representative. Totally recommend Legal Zoom for all things business
We're touched by your kind words and grateful for your feedback. Thank you, Carmen!
All I wanted was a very simple will. It was simple to set up, and I received it quickly. But I had some questions. I could not reach customer service by phone, nor did they return any of my 3 emails. $250 wasted. I needed to go to an attorney due to this horrible company.
I wish there was a an option for no stars. Better, I wish there was a way to get a refund.
Hi Amy, I am very sorry you didn't have a great experience with us. I would love to research your concerns further & do my best to make things right. Please feel free to contact us directly via help@legalzoom.com.
Legal Zoom has been very kind, patient and very professional with me throughout my process in creating a new business. My business is a home bakery business & if I could I would send each of them a cake! They are worth every penny. Thank you for making my dreams a reality! And thank you for giving me the knowledge I need in navigating the business world.
Thank you for allowing us to be there for you, Luisa, and for taking the time to share your experience.
I feel tricked. Ordered "name change" paperwork for $140 on 8-15. I filled out a lot of fields on the website telling what I wanted to do with my name. On 8-20 I received an email saying my papers had been mailed to me. On 8-28 still no documents. So I called. Thirty minutes (!) on hold wondering if I had been scammed. Finally someone picked up and said I should wait longer on the US mail --Really?! I begged for them to just email the documents, and they did. I thought I would get documents that were filled out appropriately with the info I had given. Instead I got the EXACT SAME blank form available at my county court website- FOR FREE! Please learn from my stupidity. Do not pay this HORRIBLE scam company for something you can quickly get for free for yourself.
Tip for consumers:
Stay away from "Legalzoom"!!
Hi Courtney B.,
We are sorry about your experience with us and would like to make things right. Contact us at Chyna@lzserve.com for assistance.
LegalZoom
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Ben, we are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. We are happy to review your concerns further & contact you directly. Please feel free to also reach a manager directly via help@legalzoom.com.