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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
I decided to use Legal Zoom for a DBA application. Legal Zoom has consistently fallen far short of my expectations. One uses a service like theirs for convenience and speed. Are they convenient? Maybe. Are they speedy? Definitely not. I completed the initial DBA form and submitted it. I received the DBA form to sign within 36 hours - not great for this electronic age, but not awful. Then I discovered that I made a silly mistake on the application. I had to call their 800 number and speak to someone, who input the correction. It took 5 (yes, 5) business days to receive the corrected form, which is ridiculous. No one at the company seemed to know why it took so long, and furthermore, no one cared. When I finally received the corrected DBA, I signed it and sent it back via priority mail. Over a week later they acknowledged receipt of it, and then 4 days later sent a message that the form had been filed with the state. These are ridiculous time frames for a company that is supposed to provide convenience and speed. In addition to operating at geologic speed, communication from the company is very weak - clearly they have not put themselves in the place of their customers to see how their messages are interpreted. Along with my DBA application, I also started an application for a seller's permit. Big mistake. I should have waited until I received the DBA and opened a bank account, because bank info is required for the seller's permit. Anyway, I suspended the seller's permit app until I had the bank info, and have been subjected ever since to a barrage of emails encouraging me to complete the seller's permit app. However, these emails do not identify that it is the seller's permit they are referring to - they simply say "Action Required on Your Pending Application", which could be either the seller's permit or the DBA app. So every time I get one of these emails, I have to log on to make sure it is not the DBA app I should be addressing. Regarding messages for the DBA app, all they tell you is the current status of your document - they provide no info as to how soon one might expect to hear progress to the next step - for that type of info, you have to call the 800 number. All in all, I am heartily sorry that I decided to use Legal Zoom, and will never use them again for any applications.
What a nightmare! I placed an order on the 19th of Jan and then received a request for more information. I called in with the information and was told that the next steps would take upto thirteen days. When I did not get any updates I called again and spoke with Misty who then transferred me to Keisha. Several things happened then: their internal computer sites are excruciating slow- Keisha put me on hold and then conveniently hung up on me. I called again, spoke with Carl who then transferred me to Lashonna in customer service who had the same slow upload, and then repeated the same request I provided for information 10 days ago! When I explained that I had already provided the information, she started searching and found it, however the previous agent and typed it incorrectly. LaShonna then explained that now that all the information was there (it was already there 10 days ago) she would remove the hold on my order and it would take a further 14 days to process. I felt this was an undue delay due to Legalzoom's incompetence, but apart from an apology LaShonna was unable to expedite the application despite internal messages to her supervisor. I also realized that although I was entitled to a 14 day trial of Business Advantage, these were inacessible previously,because their website was down and they conveneniently charged my credit card an additional amount for this access on Feb 1st. This company lacks integrity and I do not recommend working with them. Apparently to cancel the additional charges, you have to call them. I am concerned based on their performance to date that despite one called in a cancellation, they will not enact it and it will require several efforts to get this done.
Tip for consumers:
Go elsewhere
Products used:
Legal services
Consistently horrible customer service! They have had so many opportunities to get this right that I feel like I'm in the Twilite Zone. It cannot be possible, in this day and age, to be this awful at CUSTOMER SERVICE. I don't know who or how this company does it's training and hiring, but whatever they're doing is not working. Where are they recruiting these people from? I've spoken to 9 different representatives about the same two companies. Not only does every single person tell me something different, 8 out of the 9 were rude and obnoxious. I simply want to be refunded for the registered agent fee for companies that were dissolved. Representative #7(Ronnie ID: 8311) claimed he issued one refund and would email me, which never happened. When I followed up, representative #8 actually issued the refund, so I thought, but never cancelled the order. He cancelled my order from 2014! What?!?!?! Representative number 9 said Rep 8 didn't issue it correctly and it never went through. I have a different credit card than when placed my initial order in 2014, so am now told i have to wait 4 - 8 weeks for a check that they refuse to issue anyway. Not only that, after two months and 9 representatives, i have to wait all this time for them to still keep making mistakes. This place is more like a holding company for my money and a stress inducer. They've not provided any services. How can one company have service reps that all give different answers and procedures? How can an entire company be this clueless? One company's policies should be uniform, it shouldn't matter who I speak to. I used another similar company for my clients, and while they were more expensive, the customer service alone was worth the price difference. Representative #9 is the only decent representative they had, yet he still could not correct the mistakes of the other representative and i have to wait for a check in the mail because they refunded the wrong transaction. This place is a joke. I can't believe they're still in business! I'm going to the Better Business Bureau regarding this company. I still have no idea what's going to happen with my refund because i can't get straight answers from anyone and I have no faith in what anyone from this company tells me!
Tip for consumers:
Don't!!!
We couldn’t be more apologetic about your experience with LegalZoom. When we make a mistake we want to fix it. We’re aware of the numerous attempts you made to resolve the issue regarding your orders and we feel terrible about our mistakes; you deserve better. Usually things go more smoothly and we apologize that you experienced us at less than our best. We would like to try & make things right. A manager will review your entire account & contact you directly. Please feel free to also contact us directly any time via help@legalzoom.com.
Legal zoom submitted the wrong information/address when filing to the state.
I am not sure how can they file an entity with an address and city which was not even existing.
Oct 8 2015: Order received by Legalzoom
Oct 21 2015
Got a call from the Legal zoom representative saying that the city name filed is incorrect and a typo. Need to re file for the address change / statement of information.
When I asked more details about the delay and asking why they cant deliver as I pay for the express Gold package, they said Manager / escalations will call.
Oct 26 2015:
Got call from escalations (Zuheri)
We had 30 min of conversation, After multiple attempts of explaining the inconvenience and the loss that is caused for me because of the mistake happened from their end, All she saying is we did a mistake. Human mistakes can happen. So we are filing for the address change. (Statement of Information). We can not give any refund or can not do anything to please.
And surprisingly the team did not even find out there is a mistake / typo in the street name till now. When she tried to read the address one more time as a final check before filing with State, she mis spelt the street name and she acknowledges that is how it was filed and did not even find this even till now.
1. I don't know when all these issues will be corrected and everything will be in place to start the business planned. And I still need to pay Franchise tax.
2. I am loosing my potential customer and thus the financial loss because of this uncertainty.
3. I am paying for an Express Gold package ( 7 to 10 business days delivery) but I am not getting the product as promised on the website by legalzoom.
4. Not sure what other implications we need to go through in future. Filing taxes or any other extra paper work etc.
When asked about 7 to 10 business days, she says we put a statement expect delays from State. But this is not a delay from State this delay is happening because of the mistake from legal zoom.
It's a question about trust and credibility - when Legal zoom is not offering as advertised in writing on the website.
This is our attempt to start a business for the first time. As a beginner in this game, we dont have the luxury to spend time and money on any extra and unexpected. I believe Legalzoom will take this accountability and encourage us help to have a smooth ride.
I am very much surprised Legalzoom being a reputed company does not have a validity check for the existing / correct address. These days very small companies websites even does this when enter wrong info and will immediately throw an error.
Dear Anu, thank you for reaching out to us and I am so sorry for the poor experience. You deserve better. We will review your order details to determine exactly what happened and I will contact you directly with a resolution.
You get what you pay for, but in this case, you get even less!
We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. I want to help resolve this for you. Please reach out to me directly via help@legalzoom.com.
If I could give it 0 stars... don't waste your money its a scam.
Hi Alexandra, we’re sorry you haven't had the best experience. Your comments and are truly valuable to us and we appreciate your feedback. We’re really interested in knowing what kind of resolution you’d like to see and are willing to do anything we can to improve your experience with LegalZoom. Please contact us directly via help@legalzoom.com. We look forward to hearing how we can make this situation better.
WHAT customer service? They neither answer nor call back!
We are constantly striving to ensure the satisfaction of each Customer, and it seems we fell short of that goal in this situation. Please contact us so we can resolve your concerns. You can reach me at: help@legalzoom.com.
They'll take your order. Good luck trying to reach someone or waiting for a call back.
Hi Gerald, I am sorry to hear you didn't experiences us at our best. I would like to hear more of your concerns & assist you in resolution. Please contact me directly via help@legalzoom.com.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Tom, we're sorry about what occurred with your order and with your customer service experience. Usually orders go more smoothly and we apologize that you experienced us at less than our best. It is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and I'd like to assist you in finding a resolution. Please feel free to contact us directly via help@legalzoom.com.