LegalZoom

As the title said, Legalzoom charged us $249 for a Registered Agent subscription in 2024. We canceled our services with LegalZoom in 2022. Even with my cancelation email as proof their customer service agent Jac would not process a refund for the $249 even though they had done no filings for us since 2022. My multiple request for escalation were met with Jac trying to take me in circles. At this time we will NEVER do business with LegalZoom ever again.

I was one of the early adopters and wrote an estate plan complete with trusts and wills. I spent 35 years advising the wealthiest of Americans about their finances. I decided to use LZ against my own judgement. Well 14 years later I,( as will EVERYONE) need to make updates. Beneficiaries die, properties change etc so I needed to change my plan. Well low and behold LZ has lost my plan and is telling me to draft a new one. If you have ever written an estate and funded it, you know how ridiculous that response is. $850 down the toilet. I have their emails, receipts, plans etc. Should have went to a local atty. Estate attorneys please use this as your sales pitch against do it your selfers. Your welcome.

I spent money with legal zoom to set up my LLC. I was told my brand name was available and even got a congratulations message from them. At that point I started ordering products for my LLC. My shirts actually came in a couple hours before talking to the people at LegalZoom and finding out that my name actually isn't available. They never offered to make thing right in any way. Will definitely be figuring out how to get my money back.

I had a subscription that I hadn't used and forgot to cancel it after months, I was charged for another 6 months and the day I as charged I called to get a refund. They said they do not issue refunds and would not gibe me my money back even though it was a complete accident. They do not care about their customers and only care about making $. That is not how you run business and I cannot or will not put money into a business that does this. It is unethical

It's tough to grasp all the fancy legal talk without any real explanations. And if you don't get it, tough luck—they won't bother breaking it down. Trying to talk on the phone is a hassle, and when you finally do, it's not even with a lawyer who can actually answer your questions or clear things up. By that point, I still don't understand what's going on with my case, what they've done, or what I need to do. All I know is they want an extra $99 to keep things going... Seriously, it's just bad, bad, bad.

Legalzoom is great if you want to be suckered in to hidden fees that you cannot cancel. They truly take so much money away from small businesses

Never us them. It is a rip off. They issued me 3 duplicated DBA's and then would not refund or fix it. Charged me for all 3. They would not issue a credit to fix and would not fix the DBA's I had to pay for the ones they screwed up again. Never again.

I could not recommend Legal zoom any less. I will NEVER be using them, ever again. I have had nothing but issues, including; delay processing times, lack of communication/notice of order issues, unhelpful communications with service staff, lack of transparency with timelines/changes. I paid over $600 to have this be an easy and streamlined approach to starting my business, it has been nothing but a nightmare. I advise you to run fast from this site. Never again, this type of service feels like a scam and illegal. RUN.

Nicole was very professional and very pleasant to talk to. I hope she is valued within the company and promoted quickly, the world needs hard workers like this!

Sarah, was extremely professional and handled my case fast and efficiently. She handled all of my paperwork and explained everything to me thoroughly. She really knows her stuff and got everything handled for me so I'm all set!

I needed help creating a non-profit with tax exemption - opened chat and she walked through each step and stayed online with me throughout the process - So happy to have the help as I went through the process

I had a query that I needed resolution and used the Chat. I wanted to start the compliance calendar service but the option for my organization was disabled. The Agent was able to find out that the compliance calendar was converted by another subscription and I did not need to subscribe twice. The agent was able to satisfactorily resolve my issue.

The sales associate was very professional and kind! Very nice and understood my needs. Top notch help and I can't stress on how nice and kind they were!

I was blessed to have one of the most kindest, patient, professional agents ever, I wasn't sure about the category of services I needed straight away once I said what I needed the agent knew right away walk me thru the process, I was excited, thankful for the help I received, the agent made my business experience pleasurable, my goal was accomplished
Thank you!

I was stressed out that this was my first business purchase and I had no idea what documents I needed, Carmella Williams is a God-sent to me, she explained everything to me, and went over all the necessary documents. Thank you, Carmella

Legalzoom is unethical in its business practice. I say this because Legalzoom collected the fees to start my new LLC business, however, after 6 months, and about 20 hours of follow up on my end, Legalzoom failed to complete my order. After 6 months of going back and forth, I was forced to pay another company to do what I paid Legalzoom to do. This other company completed my LLC order in 2 days and charged me half as much. Legalzoom did not issue a refund. After 6 months, Legalzoom sent me an email claiming to have attempted multiple times to reach me after I stopped contacting them. I had, afterall, paid someone else to do what they could not. Legalzoom would not issue a partial refund either. The only way to recover my losses is by filing a lawsuit against them --- which I have no time to do. I have saved the written email conversations in case there comes a time I can pursue action against them or there is a class action lawsuit.

We requested a service they never finished and they refused to refund the money, do not waste your money or time with them. I will Never recommend them to anyone. I requested the agent ID from the representative Ronnie and his supervisor information and he refused to provide.

Most States and the IRS have web interfaces for all the filings you need to do that are a thousand times more user friendly than what you will get from legalZoom. Except for sales, you will never get to talk to anyone in customer support, so don't count on getting any help. Not worth it. See screenshot of last support call hold time. I gave up after 80 minutes.

Customer Service is as terrible as it gets. Worked super slow. It's faster and easier to give them your money and subscribe, getting rid of their service is harder and slower than anything I've ever experienced. Horrible. Expensive subscription for barely any service. If you have an emergency after business hours, good luck, you're on your own.

My rep was very helpful and excited for me to have started by own business. I am glad I chose LegalZoom for this type of services.

Worst experience ever.
I wasted all that money as after I had to go through hell with them, I realised how easy it is to set up a LLC in delaware or Wyoming. Guys,do it your self.
And legalzoom said I had to send more documentation for EIN and that would take another 3 months. Guess what? I went online and got it in 10 minutes.
Useless value add.

Very Efficient. Christian@ LegalZoom asked very directed & pertinent questions and was able to assist me with setting up my LLC. He was also able to provide an additional service that they offer, which reduced the amount of time I need to spend dealing with the State for a low price. Extremely pleased with my experience.

I don't know where to start. I opted for legal zoom over inc authority which was a huge mistake on my part. First off I had issues completing my applications and received assistance navigating the process via phone call. I informed the rep I do not live in the USA, however based on my fast growing business and clients request I decided to give it a go. After the application was completed and my card charged etc, I logged into my account and realized a few discrepancies. The 99 dollar paid for Business and License is actually for a report of what to get. I also paid 199 USD for my registered agent service which I can't utilize for a lack of US address documents for verification purposes. Then the third issue I was told I can't receive my EIN because I need an ITIN number, so that's another 60 dollars gone. I was duped a total of 358 USD. And no one seem to be able to help all I am being told is that they can't refund because of their policy. Stay away from this company especially if you're a startup that isn't domicile in the USA.