LegalZoom

Left hand doesn't know what right hand is doing. They are sending emails stating that they have attempted to contact many times, however no phone calls have been received. When you call them you have to wait for at least 30 minutes listening music and hearing polite message about their friendly agents. Very poor service.

These stupid people have put 3 holds on my Will. Each time they tell me a different reason why. Cant they condense these issues into 1 hold? Makes zero sense. I regret giving them any of my money and really wish I went elsewhere. BUYER BEWARE

They took y money in a jiffy and order is on hold due to duplicate name in same state for llc but their customer service never calls back and I have yet to get hold of them once after waiting over an hour at all times

I registered a company through legal zoom, and as everyone knows that you can be your own registered agent. They proceeded to call me numerous times and email about 30 times in the last few months after me telling then I do not need their services. I am not sure how but they just took 400 out of my account without me authorizing it. Truly disappointed at how low a lot of these companies are going these days. No integrity and character. Stay away from these guys for sure.

I have filed 3 trademarks through legalzoom. Their "customer service" reps are increasingly unhelpful and downright rude. The reps' advice contradicts what other LZ reps say, and when you ask to escalate or report rep incompetence, you go into a black hole. It's unfortunate how unprofessional they treat a repeat customer.

I waited over 45 minutes with a simple question on hold and no one answered. Understaffed and advisers are totally unqualified. Your taking a real big risk if you use Legal Zoom to set up you company. Buyer beware!

The customer service is horrible I waited over 4 hours for an answer. After the call I had I ended up dissolving my business I order to avoid receiving a 250-dollar charge for the registered agent service which by the way is a complete scam that they say is "highly recommended". It is basically a mail service but they don't tell you it costs about 200 dollars to cancel it. Besides that, after the call to dissolve my business they recharged me another 250 dollars for the same service I did not want without telling me claiming they need to have a ra service until my business is dissolved and now I am sure they will drag their feet in order to steal more of my money. I seriously suggest not using their service you are better off doing anything else.

Shame on you, Poor service and a rip-off! I'm disappointed with their customer service. I am happy or unhappy truly sad customer relationship. They are dealing in fraudulent practices, shameful services.

I am so frustrated that I ever signed up for Legalzoom, it's ironic because the only thing legal about this company is how they can keep your money without getting in trouble. They have horrible service, and it's almost near impossible getting a hold of them. I tried to cancel my subscription and they didnt budge at all on giving my money back. As a matter of fact, when I asked politely (and naively) the rep I was speaking with started screaming and then hung up on. The worst fact is that I only used their service once last year and the fact that I had to hire my own lawyer anyways proved that this completely is utterly useless. Please do not make the same mistake as I did and lose your hard worked money. STAY AWAY, you've been warned.

I was drawn to the great marketing and transparent, upfront prices of LegalZoom. However, after pursuing a design patent for more than 2 months, it is still nowhere near finished. What a complete joke. Probably the bottom 10% of law students who could not get a job anywhere else work for LegalZoom. NEVER recommend to anyone.

They charge you and additional amount to speed up the process to be be sent in within 2 days then make excuses day after day on why they are unable to complete their side. 12 weeks and about 6 hours on the phone later and my application has still not been submitted. For everyone who has not yet filled with Legal Zoom, spend the little extra money and get a local company with quality service file for you. I have filed for many companies but this is the first and last time i will ever use Legal Zoom.

LLC was supposed to be created in 7-10 days. They didn't do anything. They needed more info, but nobody reached out to let me know. No emails. No phone calls. Nothing. Just left me hanging. Terrible Service. Can't trust this yahoo company.

They are currently in the process of charging me $852 + 280(Essential compliance package) + 250(RA renewal) dollars for their Express gold llc package. Basically I'm getting charged over 1.2k for something I was under the impression would be 350 dollars. This place is not worth it. There are better options.

They will charge you a lot of money that you have to flight for days and maybe cannot get back and they will put you on hold and kicking you around with different departments, all service people are very sneaky. Don't choose the fast package $540 because it will take 20-30 days anyway, then when you call them, they will tell you the government are very slow, I have registered 4 companies with Legal zoom in the past 6 years, they are slow every single time, but they still advertise 7-10 business days on their site. I am so frustrated so just gonna give up this one and move on with another company

Formed a business through LegalZoom. First they gave the wrong advise to form an LLC instead of a sole prop. Then they processed the wrong form to cancel my business. This error cost me over $1,000. I had to contact them 4 times. I was put on hold and the line kept dropping until I was past their business hours. I finally spoke with a supervisor who said that they only have one kind of cancellation form and they don't know anything about the short form cancellation that California uses to eliminate paying the LLC fee. Looks like they are out of their league but won't admit it. I should never have worked with this company. Very incompetent!

All we wanted was to trade mark our business name and the website quotes $69.00. What you don't know until they run your card is that the $69.00 is only for the search to be sure the name is not already in use. We entered all or our information, clicked confirm and boom, they charged our card $474.00. They are super fast about charging you but if you have an issue, good luck getting a response. I went straight to my cc company and disputed the charge. This whole experience really had a bait and switch feel too it. They really need to be clearer about the charges prior to charging your. Card LegalZoom, we won't be back.

They signed me up for a wrong entity and I got screwed on $700.
It went through the secretary of state and the entity that they allowed my business to be approved for has never been legit. My lawyer suggest refund and legal zoom f'ed us. No one was helpful. In any way. They processed wrongly and we are out of money,
DO not use legal zoom! Create an LLC directly on irs.gov

Not happy at all with the service I am receiving from Legalzoom. They promise to do something by a certain date but never follow through. They do not even bother to tell you that it will be late. You can set up an account on their website to follow the progress of your order. Unfortunately the website doesn't get updated. I really don't understand why companies do business this way. I guess that is one reason companies don't stay in business beery long.

I signed up with LegalZoom to get an LLC three weeks ago. Since then, I get a nasty email from them every week stating my account will be closed if I don't contact them. After waiting on hold for 20 minutes each time, I then have to explain everything to the rep who eventually tells me that I need to send in a document. It would have been a lot easier had they just told me all the documents that were needed up front or even when they sent the email. I used them to save time and each week I'm spending an hour on the phone just to find out what documents they need. I noticed in the other complaints here, the LegalZoom representative's response was always "please contact us." Needless to say, I'm on hold with them now. If you're considering them as a way to save time, you won't.

Filed for PLLC 3/30/17. As of today, 5/15/17, we are still waiting for our package. Multiple calls, and an EIN finally emailed last week, but as we still need the certificates we can do nothing but wait to complete our business loan. Everything, and everyone is on hold, and this has really messed us up. I was pretty impressed the first few times I used LegalZoom, but now wish I just paid the attorney. Did I mention this was for expedited service? I called about this, and was told no adjustments could be made.

They cycle you through tons of members who all provide little to no assistance. They straight up took 600$ dollars from me. My application sat in limbo for over a year, for them to tell me I needed to pay 100$ to have the application re submitted to governing officials. I was sent this email two weeks before the money was due.I've had over 30 + emails with these people only to waste my time and money and ask for more to submit a paper. Straight scammed.

Avoid like the plague. I thought it would make setting up a simple LLC with federal and state forms easier. Still fixing their errors weeks later and spent way more time than it would have taken to fill them in. Zero customer service despite having bought the "Gold" level. Finally you are paying them to have aggressive and incompetent service providers call you.

I've had nothing but problems with LegalZoom, Sure they filed my corporation for me, but on the wrong date and year that I had requested and had agreed upon. Nothing but excuses from work at home clerks, no confident resolution insight. I also paid them for trade, Mark services that were attorney assisted, this was a complete and utter disaster as the attorneys change frequently. I would not recommend anyone with anything important to do to trust LegalZoom. It was a big mistake for me and I'm now paying the price..