LegalZoom

Ms. Pamela was so resourceful in being passionate with compassion in being of service to me. I'ma first time entrepreneur and she guided me by being authentically engaged as she coached me each step of the process from beginning to end. Thank you Ms Pamela

I filed for a patent via Legal Zoom, and all I ever received were computer-generated questions. So I abandoned and got the refund... only to find Legal Zoom had re-charged my card the $1098. And they never answer the phone! I want my money back!

I received excellent help and advice regarding the above. I was taken through the process, the timing of the process and the estimated cost of the process. Also, my past experiences with Legal Zoom setting up my LLC were excellent and very cost effective.

I started the trademark process with legalzoom. Seems like they only knew forms but no background information on the process itself. They made me add more and more classes and charged right away. Only AFTER the classes were defined and paid for, they want to charge me another 250$ for a logo search. I called customer service - the impolite rep on the phone tells me "we do not provide legal advice" (how ironic with that company name) and if I am not happy with the service provided I could go somewhere else. Now that really increased my confidence. When I asked him if I missed before that a logo search would be an extra 250 or if that just came up AFTER I paid for all classes, he said it wouldnt have made a difference anyways if they would have told me or not. Another confidence boost! Seems like they cannot give you any information about the actual process at all and jsut collect money for the stuff they talk you into! Sad, absolutely SAD!

If only i can choose a negative star i will do that.
They charge you thousand of thousand of dollars, yet didn't file your annual report and initial report, and your business expired.
And you are even threaten by the Account Manager when you try to confront with them for the root causes.

They even charge you after your business expired because they didn't file your report

This is so far the worst business company i have ever met. I have opened companies in several countries. This is the worst experience.

I paid for a PLLC. My documents were sent to the TX comptroller and now they are saying that I have to pay franchise tax. And in there website appears like an LLC not a PLLC. I can't change it. I'm opening a a law firm, not a franchise. I reached out to LZ for 2 days and they refused to help me or escalate my problem. Now I have a situation in which the State says that I have to pay Franchise taxes, when it's a Law Firm I am registering. I will probably have to pay for this to be fixed out of pocket, an error the LZ committed and refuse to assist in fixing.

You are better off searching for sample documents on the interenet. These are boiler plate, nothing special. From my experience using companies like this only creates problems when you have to hire an attorney to fix it and it cost more money to fix or the attorney can not fix it or worst yet you expose yourself to huge liability that could been avoided by hiring an Attorney in the first place.

Answered all of my questions with experience. It wasnt a question that couldn't be answered. Mj was very polite and respectful. I would definitely like to speak with mj again.i can't wait to finish my product with legal zoom so I can continue the good courtesy that I received and would recommend this services to everyone.

Michele did a great job quickly answering my questions and got me what I needed fast. She was able to assist me with a package that got stolen off my front porch and got the package recorded for me. Thank you Michele keep up the great work!

As above. I got through my will and trust OK, but every time I needed to make a revision, I had to go through the whole questionnaire process again. The form should allow one to jump to a specific section.

Aimee was great! Very fast and polite. My order reflected an incorrect address that did not exist, but Aimee assured me on the back end my corrected address was associated with my order and would be filed appropriately. Thanks, Aimee!

They put my order on hold already 3 times to ask more info. I understand that certain things show up during the process though I feel that they missed to ask enough details at the beginning. What is the real painpoint is they neither call nor email you once the order has issues! They say "we have a robot to call you, there must be something wrong with your phone". Not the case! I do not have a single missed call! Not to mention they could email me. Instead of saving time I have to check the order status everyday just in case.

I order ( order # *******) to register my firm to be registered to in the state of California and paid over $300.00 for expedited service and send all the documents by over night service one of the certificate the staff member kept the certificate in wrong file. I spend over 5-6 hours over the phone and even after that the work was not done finally I have ask for refund after 5-6 weeks and I have to do myself all over again the process is only 3-4 days. I will never use them again

I really enjoyed interacting with Robert IV Martel. His tone of voice, his knowledge, his willing to help, everything was just amazing that's why I took the time to write this review. I look forward to speaking with him again for future endeavors.

Had Legal zoom do the Standard LLC. Also had legal zoom do the standard initial reports, paid 394.95 confirmed on 8/27/15 for a report to be filed by the end of sept 2015. Paid for the services, they collected the state funds but failed to pay the state. I called legal zoom 30 days later since they sent me a reminder email. The legal zoom person on the phone verified I had paid the everything, and in order and legal zoom will be taking care of the filings. End result Legal Zoom did not pay the state fees they collected even though I paid them 30 days prior and they verified everything was all taken care of 30 days later. Talked to the state and I was fined 175.00 in late fees due to legal zoom not filing. Legal Zoom states they record calls I guess they won't listen to the calls when they are at fault. Ended up legal Zoom refunded my 394.00 on 10/19/2015 and I had to take care of it thru the state. Cannot recommended a service such as this to anyone.

The lawyer I spoke with was informative, easy to talk to, and most of all very patient with me and my questions. She made sure that by the time our conversation ended that I felt satisfied and enpowered. Thank you for your compassion

I hired Legal Zoom to be our registered agent. Our new renewal notice came, and I noticed they had nearly tripled the price from last year. I hired someone else for $99 (instead of $399 legalzoom was charging.) I notified them to cancel on Dec 11,2018, they refused. I notified them again on Dec 27, they again refused. I notified them in writing on Jan 1. My renewal date is supposed to be January 3, but they charged me 6 days early so they could rip me off for $400 by refusing to cancel my service. I have filed a BBB complaint against them since changing the due date was done deliberately to steal money from a customer instead of allowing the customer to cancel. Do not do business with these theives under any circumstance.
UPDATE- I have now been going round and round with them for over a month. They will not respond to emails at all.

I am taking moment to express my sincere thanks to Joseph Kim, Legal Zoom CSR, who has been invaluable is in providing his knowledge and guidance in setting up an LLC. While he did not dispense legal advise, he did help in my understanding of setting up an LLC and walked me through the step-by-step process. This was on several phone call. His energy level, attention span and follow through was truly an Olympic Gold performance. Thank you, Joseph!

What, only 1 consultation on a subject, as I had previously consulted various times on a matter seemed like a mid stream policy change, my policy requires of a vendor more of a under promise and over delivery, as this wasn't the case membership was terminated.

I have been useing legal zoom now for about a week maybe two and they are flat out amazing! Everyone that ive been in contact with, Brian, and just now Melanie have been just the sweetest most helpful agents ever. I am truly amazed at how in tune and communication oriented the whole company has been. I will defiently be useing them in future businesses that we are going to be opening up! Y'all are right up there with chick fil a with just how amazing your customer service is! Great job keep it up!

My experience was NEGATIVE. I filled out the form with the required information and ordered a will and the printing. When I got the will and read it through, one of the paragraphs did not apply to my circumstances. It was not contemplated in the form I filled out beforehand. I asked for it to be changed and they would only send me am email copy of the corrected will. I lost the money for the printing on special paper and the shipping. They should have sent me the will and asked me to read it through before sending me the printed version. Time and bother would have been saved.

If I could I would leave an extra star! I so appreciated being able to have my questions answered with a representative who did not add any pressure to the conversation whatsoever. As a result, I did use the service to establish my LLC and I recommend to anyone who needs the kind of products and services LegalZoom offers to work with them as well. I'm looking forward to using more of their products as I scale my business.

Michelle was the 4th person that i attempted to chat with. I could tell right away she was going to be able to solve my problem. It was something about her introduction that I felt immediately assured.