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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
It's a Scam. Use an accountant to start your business instead. LegalZoom will charge you $299.00 per year for "Register Agent" fee and they will renew this every year so you will have to pay them every year of $299.00. In order to cancel this payment, you will have to call your state to change the "Register Agent" of your business and then call LegalZoom to cancel their service. If you use your accountant and register your own name as "Register Agent", you do not pay a dime every year as "Register Agent" for your business. It's a Scam. After they charged you the $299.00 as renewal one year after, they do not give you a refund after. You will have to call them and cancel this service BEFORE they charge you.
Tip for consumers:
do not use LegalZoom
Products used:
Opening an LLC
I've had nothing but stress, headaches and delays with Legal Zoom (LZ). Completely incompetent. I attempted to create a PLLC through LZ which required additional information of which I provided on multiple occasions. Awaiting my order to be processed, LZ contacted me requesting the same additional information again and again. This round and round continued for two months. They would state that they need additional information (same every time) and I would provide them with the same requested information each and every time for two months! At the time of this review, the order still isn't completed. Frustrating.
Tip for consumers:
Run!
Products used:
PLLC company formation
Whenever I have a question, I always ask legal zoom because they always have the answers. Fast friendly and professional service every time.
Thank you for allowing us to be there for you, Ralph, and for sharing.
I was helped by Jason today and honestly am glad I got him he was amazing help answered all the questions he could and the questions he couldn't answer he knew exactly where to guide me to find the answers he also was just very warm and comforting all of his help and information was invaluable I would strongly recommend him to any of my friends looking to start a business. (P.s it also helps that he connects on a personal level kind of guy you can sit back and relax with just sipping beer)
We know Jason will appreciate this phenomenal feedback just as much as we do. Thank you, Joshua, for taking the time to share.
If you're looking to start up your own business, this is the place.
So easy to set up with the help of patient and very understanding staff to take you through step by step instructions on setting up your own business.
It means a lot to us to hear this, Lydia. Thank you so much for sharing.
I have never been so glad to have the kind of courteous and knowledgeable people helping me, that are with Legal Zoom. I feel lucky to have a service like Legal Zoom available for me and others who are at the starting point of their business.
Hi Fred, so very glad we could help you. Thank you for being a valued customer!
Dealing with the people at Legal Zoom is a very pleasant and positive experience. I had the good fortune to deal with a customer service person named Marie and she was outstanding.
I've been a customer of Legal Zoom for about 7 years and I've never had a bad experience.
Hi Michael, we value you as our customer and really appreciate your kind words. Thanks for sharing your experience.
Lisa helped me with the entire application process from the sign on to the this email review! She gave me knowledge on the product and each of its components. She was great help all in all this is a great company!
We know Lisa will appreciate this as much as we do. Thank you, Quinique, taking the time to share your interaction.
They placed their email in my state filing instead of mine. Notices for state annual renewals were sent via email to them not me. I had to re-instate the business with the state at a cost of $750. They refused to admit their error and blamed me. Sad customer service. AVOID!
We couldn’t be more apologetic about your experience with LegalZoom. When we make a mistake we want to fix it. In reviewing your account, it appears LegalZoom is not listed your registered agent and you do not have a compliance subscription. Any correspondence from the state would be sent directly to the registered agent’s physical address. We apologize for any misunderstanding and we’re happy to answer any questions or concerns. Please feel free to contact help@legalzoom.com for further assistance.
I tried legalzoom! And so far its one of the best programs anyone could get into. It dose everything that its stated. It will protect you and your credit. I'm so glad that i am a member of legalZoom. It will do everything to help you in a Fraud situation.
Thank you so much Joseph. We really appreciate you and your kind words!
They helped with the cancellation and refund of my subscription as I transitioned to a local provider for more in-depth help with my businesses. It's a great service for a simple start up. Very helpful!
I had the most positive experience working with Kris to expedite our business filing for the State of NY. Kris Wyatt was very accommodating and made sure that all our issues and concerns were properly addressed and resolved in a timely manner. It was very stressful to navigate the complexities of creating a business in a legal manner and Kris was able to put our minds at ease due to her calm demeanor and had shown empathy on our cause wherein she was able to truly help us all throughout the process. She deserves to have acknowledged for her excellent customer service skills that went above and beyond.
Hi Gerardo, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. We'll let Kris know of your kind words and please let us know if there is anything else we can do to help!
I called in with many questions regarding the process and how to set up a 501c3 Corporation. She had all the answers and more! So tremendously helpful and has been very responsive to my followup questions!
Thank you Robyn, you just made our day. Please do not hesitate to contact for any additional help!
Melissa Harris did a great job of taking care of the paperwork for my C corporation filing requirements and she also answered all my questions that I had about the filing requirements. I also had the opportunity to purchase 2 more years of service using Legalzoom. I will recommend Legalzoom to all my contacts and customers for their small businesses.
Hi Jay, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
For over a year I have been waiting for my divorce. I was just notified that it's to complicated for them cuz we have children together but haven't gone to court for custody! This has been a HUGE waste of time! Over a year and now I'm right back where I started from! Way to go legal zoom!
Hi Stephine, I could not be more apologetic about your experience. We will review your account & contact you directly to follow up on your concerns.
I originally signed up with another company, but the customer service /chat was not knowledgeable. When I went to Legal Zoom, the customer service associates were knowledgeable and stayed in the conversation with me while I signed up and started the legal process. Also, Legal Zoom gives me access to an actual attorney, which you need when filing legal paperwork.
Thank you for allowing us to be there for you, Jamica, and for sharing your experience.
Both Peter and Wes, were very professional, caring, patient with my inquiry, very friendly, two very happy and friendly associates within your company! Thank you for have two awesome people, who have inspired me with ideas and products that you offer.
We know Peter and Wes will appreciate this magnificent feedback. Thank you, Kathie!
I am new at getting trademarks and copyrights and the person that helped me (Courtney) was very knowledgeable and made sure that I understood what it was that I was looking for. She explained in detail to make sure I was getting what I needed to get my business started. Thanks legal zoom
Hi Cynthia, thanks so much for sharing your experience. Glad we could help!
Although I used Legal Zoom to create my first business, this second time around is a nightmare. It has been over a year and its they labeled my character of business "Any Legal Purpose" I am in real estate have been in real estate through the whole process. To fix their mistake I have to call the IRS (and its that easy right?)
Tip for consumers:
Don't! Use a local company
Products used:
They issued me a refund after their employee stopped returning my emails for 3 months and finally I reached out to Legal Zoom directly and complained . HORRIBLE EXPERIENCE
I called legal zoom and asked for help to register my business. The representative was knowledgeable and helpful. She helped me registered my business in less than 20 minutes. I highly recommend legal zoom. My business coach and business community recommended legal zoom, I took their recommendation and worked well for me!
We appreciate you for sharing and we wish you the best with your small business, Cathy.
I was expecting documents in the mail. I contacted Michelle via live chat and she was very helpful with locating the digital documents on your website and she also e-mailed me the documents. She did a great job of customer service.
Hi Mike, thanks so much for sharing your experience. Please let us know if we can help with anything else.
I needed assistance with the status of an existing order via live chat. Melanie helped me locate the order and also provided additional information regarding that order without being asked. She went above and beyond to make sure I received the information and assistance that I needed. Thanks Melanie!
Thank so much for sharing your experience, Arielle. Please let us know if we can help with anything else.
Submitted to Legal Zoom on 14 November. 19 December Legal Zoom tells me they delivered it to the state on 8 December. WTF? I mean like really. More truth, I called the state and found out the llc paperwork was not even dropped off till 13 December. Someone has lied, not good business.
It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We’d like to review your account & hear more of your concerns. We will reach out to you directly but please feel free to contact a manager directly anytime via help@legalzoom.com.
I ordered a simple LLC in September 2016. I was currently a sole proprietor. They misfiled my paperwork under a different LLC name (not sure how that could happen). It took 4 months for them to correct the error! I received an email stating everything had been submitted to my state and the IRS. Here it is March 2017, my state has received the notice and everything looks great. The IRS has never been notified. I just got off the phone with LegalZoom and they claim they never mailed it to the IRS, just my state! If they are this incompetent with an LLC I would hate to use them for anything even remotely complex!
Hi Robert, we couldn’t be more apologetic about your experience with LegalZoom. When we make a mistake we want to fix it. Things usually go more smoothly and we apologize that you experienced us at less than our best. We will review your order to learn more about how we could have improved your experience with us. Please also feel free to contact a manager at your convenience via help@legalzoom.com.
I pay 689.00 for a packaged deal that says a registered agent is included and then I get charged 249.00 for a registered agent and told I didn't pay for it so why do I think it's included, because it says the word included in the receipt for 689.00. They will manipulate people to get more money and charge your credit card without your approval. Because they tried charging mine when I only approved 689.00 packaged deal and then they tried to tack on 280.00 in membership fees. When I tried to question them conveniently for them the call kept on failing.
Tip for consumers:
Don’t sign up. Contact your Secretary of State and save yourself the headache. Oh and save a ton of money.
Products used:
Paperwork
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi, Howard! We're sorry for any inconvenience caused and we're working to make it right. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.