LegalZoom

I would actually give the staff four stars but the actual attorney I had to deal with was rude and condescending.
He treats my concerns and questions as if I were an idiot and that I was bothering him. I had to consult am attorney twice and wanted to choose another one but there was so little availability that I had to use the previous one and found had the same experience!

I called Legal Zoom and requested to change my sole proprietor to a PLLC. I specifically stated I do not want a new EIN requested. The sales rep told me that would be no problem at all & he would refund that fee.

Then, I called back to confirm some information & the other individual confirmed that a new EIN would not be requested.

However, they requested a new EIN. I have spent 2 hours on the phone with Legal Zoom requesting guidance and assistance and they're unable/unwilling to answer my questions or provide any guidance on resolving this issue. I paid extra to expedite formation of the LLC and am left spending hour and hours & money trying to get an answer.

Do not waste your money on this service. It's easier to fill the forms out yourself and you know as much as they do as the individuals at Legal Zoom are unable to answer any follow up questions.

I was not really thinking to use Legal Zoom for set up my S-Corp... but I called and got Caleb Hendricks on the phone. He was so helpful and knowledgable that it was a breeze! He talked me through each step and boom. I was done. Many thanks to Caleb and team for a job well done :)

I was with LegalZoom for one year, and they were terrific from the beginning to the end. All the agents I worked with were kind and professional, and they went out of their way to help with all my needs. I can't recommend LegalZoom enough.

Dyquan went above and beyond in all areas of measured customer service performance metrics. He connected and cared about me as an individual. He made me laugh. I enjoyed the experience and will be working with him and only him in the future. As a business owner and former healthcare administrator CNO, Director, Manager - if you could capture what make Dyquan special - you could change the company.

I recommend that the company finds what makes him special and what he wants to achieve. Grow him into a leader to impact your company. Pay him to retain him. I'm a customer service and retention manager. I'll be glad to assist in anyway. Contact me on LinkedIn if I can be of further assistance. Seth

They are literally guiding me through every step of the process and making sure I am aware of how the process works. They have informed me of the importance of having certain protections, but they have not done the whole "car salesman" pitch trying to force me to get the services. I am grateful to have someone explaining things that I would not even begin to understand where to begin.

Was inquiring about the SS-4 document being sent, this was the third person I had spoken with and the first person that actually helped. Rather than saying there was nothing she could do Michelle did eveything she could to help me in this matter.

I did a dba thru zoom, it was a slow process on my states portion of it, but i got the upgraded package and i dont even know what i got, im clueless, im in business now but i dont even know what legalzoom did or is going to do for me? Seems like they dropped the ball to me!

Highly knowlegeable, offered levels of service, and all services are quite reasonable. Hard copy deliverables are quite useful. Other family members have used Legal zoom for a number of things, so they came highly recommended to me and and they delivered. A complete LLC package, IRS EIN number and everything you need get you business operational in your state. Well Done!

Byron Weigelt provided great customer service as I set up my LLC! He called me and emailed me to make sure all of my questions were answered and was very patient as he explained everything. Thank you, Byron!

I had a lot of detail questions for Caressa about procedures to follow for revising my trust and power of attorney. If LegalZoom has a class in customer service she could teach the class. Thank you for having such a first class person on the team.

Best,

Dan Lee Wildermuth
President
Armor Corporation

This is a perfect example of what is wrong. No one in Legal Zoom has any idea what is going on. I have sent about 6 complaints and no one even knows or cares what time it is, or what day it is, or what is failing. "Just keep sending E-mails"

I had many questions regarding my issue I was calling LegalZoom about. My representative was very patient with me and my many questions. She even looked things up and gave me the exact information I needed.

NEVER use legal zoom, they are a bunch of scammers. Without my consent, they signed me up for a recurring charge of $15/month and a recurring charge of $320/year, and you can't cancel the order on their website, you need to call them on their customer support and sit and wait for an hour, which will cost me a fortune because I don't live in the US. Feels like I've been $#*!ing robbed, I never wright reviews but legal zoom is so $#*!ing bad that I had to.

The service is much cheaper than going to a lawyer but you get what you pay for. Customer care is borderline clueless, does not follow up or follows up without addressing the issue. You call and they tell you to email, you email and they tell you to call.

Aimee was able to quickly and correctly diagnose what was holding up my 3 orders and she was able to quickly answer all my questions. She is a good one. You will want to keep her with legalzoom as long as you can.

I spoke with a young lady named Justice today. I had spoken with several other agents in the past and none of them even attempted to look for possible answers to my dilemma. Justice searched for 10 minutes and found the answer. It wasn't my perfect answer, but she explained the answer so well and made me see that it was the only answer. She was professional, patient, inquisitive, and hard working. She deserves a raise!

PLEASE STAY AWAY! Use a lawyer.

I tried to set up a company, just to experiment. I never set it up, did not set up a tax id. However, legalzoom kept charging me monthly for some form services, and also charged me for registered agent services. I called to cancel, they did not cancel. I had to call my bank to stop payment.

Now, for the company that is not even operating, Legalzoom has sent me a letter (third n notice) saying I am in collection. For what?

PLEASE STAY AWAY!

Although I was unaware of what exactly I wanted from them, they reassured me about what I really wanted from them. The representative made me feel welcome and knowledgeable about what questions that I was asking them.

I was incorporated in 2009 for a fee of $936.41 by Legal Zoom. I paid for Legal Zoom to be my RA for the past 4 years, another $159.00 each year. This year my credit card that I used to originally make the purchase was charged another $936.41 without my authorization. I have since been in touch with both the credit card company and Legal Zoom. The credit card company is investigating and the supervisor at Legal Zoom is telling me in fact my card should not have been charged without my knowledge. If my card is not credited I am seeking legal council about my next steps, and it is not with Legal Zoom.

I had called and started a chat session at the same time and realized quickly that I needed to hang up the phone.
I had a request and a question and was taken care of quickly and smoothly by Michele. She was great!

I had a deadline and the standard interval was not an option. Aimee gathered some information and was helpful in getting me through the process and make my documents available by my deadline! THANK YOU!

Melanie was very helpful and accommodating. She was very fast to answer any questions that I had. She sent me over emails very fast and efficiently. I wish that every time I used the chat feature it was to talk to Melanie!