LegalZoom

The phone representative I spoke with was good at methodically explaining the benefits of the product I was considering without having me feel pressured into making a decision on the spot, so I can give them 5 stars!

I called to ask some questions about my non-profit. And lady I spoke with was very pleasant and answered what she could and what she couldn't, because she couldn't give legal advice, told me to get in contact with a lawyer or I could use their legal services.

Nicole (Service agent) was AMAZING! One of the BEST customer service agents and experiences I have ever had. She was helpful, patient, knowledgeable and fun. I was stressed and had a few unique issues with my business and she listened to me, followed up, and made me feel valued. I will recommend LegalZoom and Nicole anytime.

I had issues understanding my order, and why it wasn't being processed. Carrie walked me through what was incomplete, and helped me understand what information was needed! I was starting to feel really frustrated with my order not processing - she walked me through the steps needed. She helped earn a solid customer, and a good recommendation to my friends!

I've had an overall great experience with legalzoom and will continue to use them for any business needs.

They are charging my credit card without my knowledge or any service. I have took service once butafter then they charged my card twice and i am disputing that charge. Do not give them your credit card information.

I like LegalZoom very much, although when they "farmed out" a deed search to GoDeeds, they both forgot about me and didn't contact me for a month - I had to call them to see what was taking so long. (GoDeeds said they had sent me an email, but I never got it - LegalZoom never checked on it either.) The only other thing about LegalZoom is that it is next to impossible to speak to someone without waiting for a rather long period of time. You can leave your number for a callback, but, again, it may take a very long time to get the callback. Wish they would hire a couple more clerks to take customer calls!
I would, however, recommend LegalZoom to everyone. The final product looks very good.

Jessica was very patient in explaining what the products were to someone who has never officially created an LLC or DBA. The conversation was personable and was as though she cared about the outcome of the process I was going through.

Legal zoom has always been my go too when I started any business they are always professional and knowledgeable. The staff is always friendly and professional. Myah helped me and she was memorable. Keep up the great work Legal zoom and Myah!

After finding Legal Zoom online, I learned that it was recommended to file a copywrite for my art work... I learned I didn't need to choose any other protection that would cover art work. I learned it was very easy to cover what I wanted to protect. Thank you for making it all possible...

Courtney Buhr helped us out to choose the right package for us over the course of several conversations and emails. She was very knowledgable, friendly and a great communicator. She is an asset to your organization, and when we are ready to establish a LLC we will revert to her!

The company had my information for weeks and still has yet to submit my trademark to USPTO. The wait times are long and when I was finally was able to speak to someone. He (some arrogant young man) made it his purpose to tell me that he couldn't help me. He said that I called the processing department... well isn't that what is holding the submission up... the processing department! Horrible! This company may be good for incorporations but the processing department lacks the professionalism to handle trademark submissions.

They have a robot call you once if you dont get the call the account is on hold untill you check it but their Payment is certainly not on hold!
Then when you call in they state their a j missing on your name some where is that how you want it paid extra to get it done in 7 days it has been almost 2 months now and the attendant had the nerve to be extreemly rude!

Over a year ago I paid for my LLC with LegalZoom. The operator left off part of my LLC's name. I call back and I speak to a manager, a manager was not available I never received a call back from a manager I kept calling they told me that I only can get a call back from a manager. I called two weeks ago and the manager was supposed to call me back never received a call back the young lady stated that they tried to email me and they called but never left a voicemail. I never got an email or call. The young lady hung up in my face. I was told that I have to repay to get the name corrected.

I requested an LLC registration
Then was told they could not process it unless I contacted an attorney
However they debited my credit card in excess of R******* and and continue to do so each month. I am still waiting for a refund.

There must be alternatives to LegalZoom. My 1st dba with them took over 6 months to register. I needed a 2nd dba and took my chances. LegalZoom took my money without blinking but won't complete my dba because they have "a question" but refuse to answer emails or their phone. See the screenshot of me waiting almost TWO HOURS *after* their computer called me back to "avoid wait time."

So, I am about to contact my credit card company and dispute the charge like I would with a third world country or Irreputable vendor such as Legal Zoom is.

My advice -- either DO IT YOURSELF, or find another service to use.

Legal Zoom was fine 10 years ago but today it is bloated, unprofessional and evidently fraudulent.

Brittany was EXCELLENT. I needed a curated service that was not listed on the site. I called in and got Brittany. She explained what I needed and waited for me to get through the purchase successfully.

I made an error in my order and called to cancel. Instead of just cancelling my order and moving on. Julie took the extra time to find out what my issue was and then went in and made my requested edits so I wouldn't have to start from the beginning all with a pleasant demeanor and happy to help attitude!

After researching and comparing other offers, prices and products, I decided to go with Legalzoom. I am pleased with the level of service and expert guidance I received to set up my LLC. It was done in a professional manner and now I have my LLC! Thank you LegalZoom!

Do not use Legal Zoom. They are overpriced and have terrible customer service. Most disturbingly is that they raised the price of a product by $100 without any notice and then had 3 hour wait times to speak with a representative. While other companies are working to help small businesses during COVID, Legal Zoom is raising their prices and then dodging calls to cancel the overpriced rip off service. I spent 4 hours trying to reach them to cancel the product that was literally DOUBLED in price and am still out of luck. Please please please do NOT use Legal Zoom.

Michelle was able to help me with fnailzing by document. I was confused when it came time to approve the final document. She was able to understand where I was in the process and thus recommend the next step.

I used this company to register my business and get me my original documents. I so regret it! It was way too expensive and all they do now is charge me every year just to tell me I gotta get my report in that's it! I paid close to 1k to start up when I could of done it myself for $100 yep I was stupid! Now I cancelled with them as my agent and tell them I got it myself and they said okay you won't be charged and boom! They hit me with another $270 or something like that! Yep it's a complete waste of money unless you like to pay out the $#*! for harassing emails and texts. Save your money and do it yourself! Don't use these overpriced leeches. Guess I have to give a star to leave a review. Y'all should add a negative star option as well cuz they belong deeeep in the negative

I used legal zoom and wasn't happy with what they provided.So I thought I had canceled it. Checked my credit card statement was billed for another month. Started searching for a number to talk to a live person. Wasn't any number that I could find that gave me anything but a recording or if I knew an extension number but didn't give any type of a index. Finally just typed in 4 number and got a live person, told him my situation and he said he would transfer me to someone that could help. Next thing I know I was transfer right back to there main number with nothing but recordings. I can see that they do all they can to stop you from canceling.