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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Very helpful- not a sales guy, which is why I kept listening to him. Will be calling him back regarding accounting systems that we discussed. Excellent service and expertise!
Frank was thorough, answered every question, and fast with his responses. And, he did not "hard sell" any products, which is appropriate given that he cannot give legal advice.
Wonderful feedback, David, we appreciate you for sharing.
Alex was very knowledgeable, answered all my questions, walked me through the process quickly and efficiently. Saved me so much time I could write this review.
We are so please to hear feedback like this. Thank you for sharing, John!
I'm a big fan of how fast and easy everything is with LegalZoom. Definitely would recommend if I had reason to form a new company again in the future.
Thank you, Derek, for your kind and encouraging words!
The personal at legal zoom is very patient and caring when handling their business. They make sure you understand what going on in your port folio. They are a great team.
Thank you Charles. We appreciate you & your business!
Michelle was amazing, she helped me as soon as possible and answered my questions very quickly! It feels great to know that there are people you can chat with about your business that care.
Hi Ismael, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Don't do it. I'm on the phone with them right now trying to figure out why I was billed an extra $467.94 from the initial bill. We're approaching 19 minutes on a hold. This is ridiculous.
Hi Edson, we do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to try to improve your experience with us. Please feel free to contact a manager directly via help@legalzoom.com.
Called in for what I thought might be a complex question, but Saul provided a quick and effective answer on the spot. Awesome customer service experience!
Hi Cher, glad you had an awesome customer service experience. Thanks so much for sharing.
DO NOT trust Legal Zoom. I ONLY needed to file my LLC. Was quoted 299.99. Once billed over $700.00. Upon FIRST sight of bill demanded ALL recurring charges STOPPED. Requested over 6 times. STILL getting charges. Today prompted THIS review due to A NEW CHARGE of 21.79 from EARTH CLASS MAIL. I DO NOT NEED these services. Will unnecessarily
Hi, Paul! We're sorry for any trouble or inconvenience this may have caused you. We’d love to help resolve this for you. Please send us an email to socialmediaoutreach@legalzoom.com with your account information, and we'll look into this right away.
Sean Wolf helped me get my LLC established. He was patient and informative in the process. Only took about 15 minutes and I was confident that everything had been done accurately.
This is so refreshing to hear, Audrelyn! Thank you for sharing.
Worst experience ever! They will sit on your documents, say there are delays with your govt agencies, and give you any excuse to make you think it is not their poor service.
Hi Frank, we'd really like to review your account & try to make things right. Please feel free to contact a manager about your concerns directly via help@legalzoom.com.
My frist experience by e-mail was with your customer service legal team who went the extra mile to assist me as I'm not a registered member, but a POA of a party who vaulted his information in 2012. I provided the information and order numbers and was directed to Estate Planning and was lucky to get a most patient lady named Jennifer who had so much patience with an 81 year old who is a bit slow on the computer. However, with her help and patience I was able to get the information I was seeking. The teams and Jennifer would compliment any organization and many I've dealt with don't come close to those I mentioned.My experience was a FIVE STAR.
Hi John, thank you so much for sharing your amazing experience. We're glad we could help. We’ll be sure to let Jennifer know how outstanding her service was!
This is a straight BS mill, they know how to string you along. Might as well fill out all the forms yourself, because it may end up being faster or the same wait time as using this company.
Tip for consumers:
Avoid if you can. Use professionals in real life not digitally, people who may be doing your legal work in their underwear at home while eating Cheetos.
Products used:
LLC
Bunch of lying thieves good only at charging your credit card. Do not use them. All I wanted is to start a simple corporation and all I got was frustration.
I would like to extend my sincerest apology in regards to your less than pleasant experience with LegalZoom. I would like to research your concerns to determine exactly what happened and how we can try & make things right. Please feel free to contact me directly via help@legalzoom.com.
Was in need of updating our wills and sought assistance. An online representative named "Amy" answered all of my questions professionally and quickly. Will be following up with LegalZoom today.
Hi David, we're happy that you're happy, and we're looking forward to your next visit.
When I called, Ruby was professional, understanding, and very knowledgeable! Made me feel very comfortable. Answered all my questions and doubts!
Best Regards,
Jose C.
We look forward to sharing the wonderful feedback with Ruby. Thank you, Jose!
Website is user friendly and they will call you and make sure you understand every little detail about starting your business. It was the best decision I ever made.
Your feedback has given us a boost of motivation. Thank you so much, Maria!
I filled out paperwork for an LLC. A rep from LegalZoom called me (at work) and told me it HAD to be an LLP. Well, he was wrong and I lost all $700plus I paid because they would not stand behind me or what I had ordered. They said I shouldn't have changed, even tho it was their recommendation. I then had to pay them another $40 to dissolve the LLP and then went to my state website and applied for a LLC for $350.00 Much different, but my LLC cost me $1100. Just beware, they do not stand behind their product!
LegalZoom S. [LegalZoom Rep] Hi Sue, I am very sorry to hear of your less than pleasant experience. Our goal is to try & ensure the satisfaction of every customer and it seems we have missed the mark in your situation. I am happy to research your order, try to determine how this happened & try to resolve these concerns. Please feel free to also contact a manager directly via help@legalzoom.com.
Carrie, at x-7262 provided me with OUTSTANDING support. Her knowledge of the product combined with her level of professionalism are the reasons why I stay with LegalZoom.
I received a discounted offer today from another online legal consultation company, but they do not provide the assistance with Intellectual Property that I truly need.
I always receive the best professional care and customer service from LegalZoom's representatives. And this is my heartfelt THANK YOU!
Hearing that our work has made a positive impact on you is the greatest reward. Thank you for your feedback, La-Verne.
Eric made my customer service experience with legal zoom painless. His attentiveness and kindness know no bounds. He is very helpful and it was easy to communicate with him.
Hi Matthew, thanks for sharing your experience. We'll be sure to let Eric know of your kind words.
Fast easy great customer service well Knowledgeable staff. Had lots of different options. All my needs were met fast and courteous service. Definitely so so much easier using LegalZoom.
Your feedback has made our day, Peter! Thank you for your kind words.
MJ was one the sweetest and kind individuals that ive ever had the pleasure of dealing with. I could not say enough good things about her, she simply made the experience that much better! 10/10
10s across the board and we love it. We look forward to sharing this MJ. Thank you for taking the time to provide us with your experience Abraham.
This was a lot easier than I thought it would be. Representative stayed on the phone with me while I completed the online form. They even are able to transfer my house without a problem.
Thank you, Martha, for allowing us to be there to support you and for sharing your experience.
This was the worst experience of my life and I did it to myself, against my better judgement, all in the name of saving money. Sometimes it's worth spending more because as the saying goes, you get what you pay for. This was a nightmare, they have a million people involved and emails as a way to act as a buffer between you and an actual attorney. If you want one question answered it takes 3 days ( if that to get it call back). After this experience I think there are some industries that can not not sell services cheaply, at least for me it does not work. I ended up having to pay a real attorney, someone who I could actually speak with to find a resolution to my problem. Legal Zoom has successfully created a silly convoluted process around even getting one question answered. Something that would take 5 minutes ends up taking days, literally. This is a super cheap money grab...better off going to a small business attorney. I am so sorry I went this route, but lesson learned for sure! I would advise small business owners to pay a little more ( even f you can't really afford it) so you can get the quality service you deserve.
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We know Chris will appreciate this wonderful feedback as much as we do! Thanks, Marci for sharing.