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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
I had a very, very pleasant experience! And I looking forward to working with her in the very near future.
Steven from LegalZoom checked all the boxes! He had all the information and was really positive and supportive. He helped me get my business off the ground in one quick phone call. THANK YOU!
I utilize LegalZoom for uncontested divorce paper and the process was great. The paper came with step-by-step instructions that assisted me in completing my divorce without issue.
Thank you Marc, glad we could help!
Inquired about State filing delay. Support agent was helpful in providing more detailed information, as well as follow-through once the filing completes.
I now have to get my lawyer involved because the customer service claimed to have cancelled it three times. This is the worst service I have never used and will never use again.
Tip for consumers:
Don’t use legal zoom it’s a scam.
Products used:
None of the legal services were used and I tried to cancel
Michelle was quick to respond and provide with solution in regards to business banking... such quick support brings me back to LZ so many times.
Thanks to all of the team
HI VJ, thanks for being a loyal customer and sharing. We appreciate that we could help you many times and hope that we can continue to do so in the future.
My web chat with Aimee was a great success. She understood my problem and resolved it easily. I applaud LegalZoom for making my journey into my new business a smooth one.
Hi LaShane, we applaud you for taking the steps in your business journey and we are so happy we could help. Thanks for sharing your experience.
Looking to start a nonprofit and LegalZoom was there to get me started without stress.
From start to finish I was able to finish my questionnaire in an hour
That's what we love to hear! We appreciate you for sharing, Aaron.
Christian at ext. 5980 was extremely patient and walked me through the entire process, I'm not computer savvy at all but he was able to help me, I will definitely recommend Legalzoom and Christian.
We know Christian will appreciate this wonderful feedback just as much as we do, Amelia. Thank you for sharing.
Just as the title says! Fast, simple and easy! I started my first LLC on my own and it was time consuming compared to this. Worth the money in the long run I believe!
Thank you for recognizing our efforts, Ty, and we wish you the best with your LLC.
I've used Legal Zoom many times to get legal insight on concerns I've had in the past. It's a dependable site and it has been very helpful to me. I highly recommend Legal Zoom.
We appreciate you for continuing to place your trust in us, Marisel, and being a part of the LegalZoom family.
I decided to use legal zoom to file articles of organization. I was told by several that this would be a pretty seamless process but I have had quite the opposite. I paid the initial fees(about 325 dollars) and about two weeks later, my checking account was drafted an additional (250 dollars) for registered agent fees. I did not authorize legal zoom as a registered agent. I'm not sure if it automatically defaulted to that but I never had any intention on legal zoom being the registered agent. I was then informed that I would need to contact the secretary of state to have legal zoom removed as the registered agent which is costing me additional money to have done. In order to complete the process of removing legal zoom as a registered agent, I need a copy of the original article of organization that was filed from legal zoom. When I reached out to customer service at legal zoom, I was informed that they could not provide me with a copy of the original documentation and that it would take a few days for me to get that. I also logged into my legal zoom account and cannot find the original documentation. Initially the rep said that I could get a copy in 2-3 business days, now they are saying 30 days. Is your team competent?
Hi Marquis. We try to do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. In reviewing your account, we’ve confirmed your original filed documents are available in your My Account page for immediate download. Please go to the “My Files & Documents” tab. Once you’ve made your agent updates with the state, please contact a manager directly via help@legalzoom.com so that we can immediately cancel the LegalZoom agent subscription.
Adam was awesome! He was very knowledgeable and was able to provide me with lots of useful information to help me make my decision. Really appreciate having all my questions answered in one call.
Thank you, Vahid, for sharing your feedback on your experience with Adam!
I dealt with Jonathan, he was friendly from the start. Answered every question we had and was able to explain questions we had in an easy understandable way. Looking forward to working with him.
We look forward to providing this wonderful feedback to Jonathan and the team. Thank you for sharing, Stephanee.
Legalzoom is great, they know the needs and have all the information at their fingertips. You need something done and you can do most of it over the phone and prices are so reasonable.
Products used:
DBA and S Corp fillings
We appreciate you, Nick, for taking the time to share your experience.
She was helpful, efficient, went above and beyond for me. I felt like I was in good hands. Would feel comfortable reaching out to her in the future. I can't thank her enough. A+
Hi Sara, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
It was easy to get legal documents that you can print at home and execute at home! It's good because I'm handicapped, I can get my affairs in order without going anywhere. Thank you!
Hi Elizabeth, thanks for choosing LegalZoom to help and for sharing your review!
Lee and Laura were very quick to help with information and extremely courteous as well. Legalzoom is always a pleasure with me getting help for any and all business needs.
I had the pleasure of working with Jason Garcia from LegalZoom who was very attentive to my needs when navigating through my business profile. He was extremely responsive and a pleasure to work with.
I wanted to cancel an order that I had paid for several hours earlier. Called them and explained my situation and was told no problem--they cheerfully refunded my order.
I absolutely would use again.
Hi Richard, thanks for sharing your experience. We're here when you need us!
Following my attorney consultation, it was determined I needed a Will rather than a Living Trust. My chat agent, Michelle, efficiently handled the change and processed the refund quickly.
Hi Robert, glad we could help and thanks for sharing your review. Please let us know if we can help with anything else.
This should be my second order with this company. After first one about three years ago, which went kind of smooth I was expecting the same experience. How wrong I was.
I placed order # ******* in January 25th and since then no one was trying to contact me. I was not alarmed because I was checking periodically legalzoom.com. But because of lack of progress I called them February 28 and was promised that it should be done in the next couple days. Again, no one reach out to me since then. Today, March 14 randomly as usual I checked legalzoom.com and find out that there is a problem with my order. I called them and first person was OK but not really helpful and she transferred me to next who suppose to help me with my grievances. I've learned after seven weeks of waiting that State of NY has a problem with part of the name of my business. I understand.
What I don't understand is why Ms. Tabitha was focusing only on one thing that supposedly Legal zoom was contacting me back in February and I did not called them back. I was not able to ask all my questions during her raised voice tirade.
She did not react to my request to speak to her supervisor and basically the only one thing she was doing was escalating the situation. In this situation I had no other choice but cancel the order. I am sure I would not deal ever again with this company nor recommend them to any one.
Hi Stan, we could not be more apologetic for any delay in your order & with your customer care experience. We appreciate that you understand things usually go more smoothly and apologize that you experienced us at less than our best. Your comments and experience are important to us and we appreciate your feedback. We’ve reviewed your order in detail & reached out to you directly in effort to regain your satisfaction. We look forward to speaking with you and hope to make your experience with LegalZoom a better one. Please feel free to contact a manager directly via help@legalzoom.com.
PIECE OF TRASH SERVICE... YOU LITERALLY HAVE TO WAIT HOURS TO CONNECT WITH SOMEONE FOR CUSTOMER SERVICE... I WISH THIS LEGAL ZOOM SHUTS DOWN... THEY CHEAT YOU, MONEY MAKING GIMMICKS BY THIS CHECK BOX DAT CHECK BOX...
Hi Hassan, it is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. I would like to help you with a resolution. Please contact me directly at Chyna@lzserve.com.
I had a wonderful experience. They were very informative.
Thank you so much for sharing, Lyndon!
The agent was very professional and helpful understanding my needs
Thank you for your feedback, Jerry!
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
We can't wait to share this wonderful feedback with Steven and the team. Thank you for sharing, Nitzan!