LegalZoom

Set up LLC for my wife. We have made about $2000 through the company and have paid legal zoom almost all of it as setup fees and as legal agent. They hit us with $150 and $299 recurring annual fees. Wife tried to cancel but until we can provide proof of change in agent (underway) they refuse to return the money. They do NOTHING to earn this money. Get someone else to help you set up your LLC and for goodness sake, do not make those crooks at legal zoom as your legal agent.

In the first part of the info they do mention the additional $159 that you will be charged. But when you are looking at your final cart the price tag shows $0 with a note (Will not be charged until filed with State). Very misleading with the 0 dollar sign. Then on top of that they charged us $249. I called in and got the extra $90 reversed. Not happy with being misled like that on both accounts.

The dashboard is sleek and the sales people amazing. But once you start the process you end up spending too much time correcting the staff (wrong data entry), deal with conflicting information (name available but then not available etc...) and receive conflicting information from different customer service staff; can get EIN, cannot get EIN...
I used the service to make my incorporation faster, ended up spending twice the amount of time compared to doing it myself directly with the state.

I established an LLC through them, and after finishing the process (much of which they don't even do) I realized they take a very inexpensive process and make it 10x more expensive than it needs to be and they try and sell you 1,000 things you don't need along the way under the guise of "protection". They are preying on the ignorance of their customers and charging them tons. If I could give 0 stars, I would.

I used Legal Zoom to incorporated my company. I had to call several times to get hold of a customer care agent. The hold was over an hour. Once i could get someone on the phone, I was directed to another person and she said my issue has been resolved and that she will direct me to another agent to confirm that but it took me to main line again and i had to wait for 1 hour. Also the $159 fee is very shady. Please be aware.

LegalZoom completely ripped us off. We paid the service for them to take care of the LLC registration for our new business and ended up with no response from any of their agents. We ended up doing the LLC registration ourselves and sending all the paperwork to state/local registrants. Our account apparently went into collections as I just received a notice. These folks are snakes. Do not do business with them.

Paid 330 dollars and after a month and half they still do not know when a simple DBA is going to be finalized. Spent more than 4 hours on the phone, been offered erroneous information, there is no supervisor on the phone ever and they keep blaming the state officials. They are just disrespectful arrogant and ignorant.

After my first review of Legal Zoom. Someone responded on this site that they would like to make things right and for me to contact them. But they did not leave a phone # or a name. They left the email *******@legalzoom.com - I sent an email to them, a week ago, with my name and cell phone # and VOILA! No response to my email. Why did I expect that someone was actually going to contact me. They do a good job of taking your money. I should have done this on my own, I thought it would make it easy to hand it over to someone that can do this faster. I started this process in December, I still don't have any confirmation that my DBA is complete.

I think they respond to all bad reviews and provide the contact email *******@legalzoom.com to make it look like they are here to help. But emails to that address go nowhere and get no response.

You are better of doing things yourself or finding an attorney locally to do this for you.

I have never been so stressed out dealing with a business. Every time I get off the phone with a headache! I spoke to someone in sales that assured me I would have something done by a certain date. That date is a little over a week away and the papers have not left legalzoom to go to the state yet. I wait on hold for many of my lunch hours. I am told everything will be handled. It is not and then I have to call back and start over. I am dealing with a nonprofit so I do not want to spend a ton of money to have everything rushed but I do not know what else to do at this point pay them off to move my papers off their desk!? I would NEVER recommend them and I am someone that Never writes negative reviews for companies I respect that they are trying but this is unreal!

Signed up and fully paid for a Standard Divorce package with LegalZoom while ago and began filling my documents. Because life circumstances a held the process for a few years and then decided to retake on the case. I logged in and realized the divorce cases where now handled by a third party, I called this company and they said I was not in their system and that I needed to buy a new package, which I found opportunist. So I called LegalZoom back and they bluntly told me that because years has passed they were not refunding me anything. They claimed to had sent an email back in June-July about this change. I went ahead and check all of my inbox and junk mail from that period with no trace of any LegalZoom correspondence. So they just robbed me...

Please never use LegalZoom. I have never before encountered such unethical service via the web, nor have I ever before encountered such awful customer service. This business is not consumer-oriented at all. First of all, there is no way to cancel your order or subscriptions via their site. If you request cancellation via e-mail, they tell you they will respond within 24 hours, but it takes them days to respond. Then they tell you that you have to call to cancel. When you call, you are on hold for large chunks of time. I finally spoke with a customer service rep, Yolanda, who told me she needed to transfer me to a "specialist" to cancel my order. I've been on hold now for 30 minutes. :( And they also pile on lots of hidden fees and subscriptions. Be very careful.

Legal Zoom is a bunch of Scam Artists and low-life thieves! They slipped in a recurring charge that we did not sign up for and charged us $250 to be out "registered agent" for another year. We called them and made them aware that we had changed the registered agent on Sunbiz.org and did not need this service AND never signed up for any recurring charges or received the email notice of the recurring charge that they lied about sending, and they said basically too bad for us, we don't issue refunds! These people are low-life thieves and con artists!

I went to legal zoom so they could help me set up my LLC and make the process quick and painless, they processed everything without fully checking it, and the state kicked it back, it they took multiple calls and weeks to get everything they needed, which they did not catch the first time, they are overpriced and a very low value company, go somewhere else! Trust me!

Never use this company they took two months to file LLP agreement and I had to call three times just to get them to file everything. Then they refused to refund the money for a terrible experience and didn't stand behind their customer satisfaction guarantee.

We had use legal zoom 1 year. We missed the notice about auto renewal. But when we got the notice that it had renewed, we called right away to cancel the annual service. The woman said she WOULD credit the 199 dollars, but we never received it, and when we called a month or so later, they said oh, too bad it renewed. We won't credit you the 199. This is a total rip-off as they get paid for no service
The fellow we spoke with chose not to understand the situation and just kept responding the same pat answer. Beware

Had question regarding Business License package I purchased for $79.00. All I got back as a response was to contact another company they contract with. When I contacted the third party, they had no idea what I was talking about. When back to Legal Zoom, and received no responses from email to customer support, and don't get me started on getting someone on the phone. I have never written a bad complaint about a company, but this company is the worst I have ever seen, and deserves this review.

Summary: Complete failure on LegalZoom part. Requested Registered Agent for almost a month still no action. Number of phone calls 11, Hours on the phone: 7. Twice requested to speak with manager. Escalation team 3 agents where involved. 2 times order was created with problems. Never send you status, excuse, excuse and another one. 2 emails to support asking the same question over and over again. People please save your money and find some other company. Consider you paying them for service and they are not delivering. Also I will submit compliant to BBB.

Just had another corporate document failure by LegalZoom. Filed on May 24th with an expected delivery date of June 6th. Waiting until June 26th and they said it was still being processed. Had to cancel and go with a normal attorney. It's like they just don't care anymore about providing decent service. This is royally screwing up a deal that I needed a simple document filed for. Avoid them at all costs!

What a scam. Legal service hustlers. No lawyers -just paper pushers - reading a script and selling unnecessary service or charging hundreds to file papers you can for free on any state web site.
They refused and delayed canceling my agent's subscription. They charged $499 to dissolve a corporation. I cancelled it. I called DE state and did it for $110 myself. Now they refused to refund my agent's fee of $299 as promised. What a scam. I cancelled before renewal and got resistance. What ever state or agency you are dealing with call them directly and do it yourself. The refund policy states 30 days.

Set up an LLC back in 2014. Still can't get my EIN, the IRS has idea who I am. Legal zoom says they submitted my SS4. After almost a year a asked them to submit it again. That was a month ago, still nothing. Can't confirm they are doing anything.

This is crazy as other companies I used confirm, sent me a copy of confirmation and paperwork was done and received with 20 days.

Not to mention the hold times at all times of day. I think my average is around 15-20 minutes. They always have high call volumes, but reading all of the bad reviews I would suggest another reason is probably the case.

Use another company.

I was in the middle of filling out my DBA application form online and a customer service rep called to ask if I had any questions with the application. I asked a couple of questions and got really rude answers. The rep seemed frustrated and ended up hanging up on me! I've never been hung up on by a customer service rep before until now. I was close to being done with my application but after that call, I decided not to submit the application and won't be using their services ever again. It ended up taking me only 30-45 minutes and was way cheaper to file the DBA myself with the state ($24.60 compared to Legalzoom's $99). I hardly ever write reviews but this was such a terrible experience that I had to let others know to beware of this company.

I was trying to get my business entity transferred to another state. Promises, promises... but no results yet. Order started in May and now we are in September. I've called several times, with poor customer service, promises that, that particular agent would see the order through, stalling, confirmation of stalling, more promises and still no results.

I recently ordered the LLC package, the information regarding my purchase is not showing up under my profile. In fact, it's treating me as if I have no prior purchases. I contacted customer service 4 days ago, despite promising a 24 hour turnaround, I've not received any feedback... NOTHING! No email, no phone call, no nothing! I did receive a call from a Los Angeles number, but when I said "Hello", I heard a "hello" several times and then he hung up. I paid an installment of $169.00 and the way I feel, they can keep it, I'll cut my losses there... rather than spend $500 to be frustrated. One of the most important business principles that I've read is the idea of "delivering what your business promises". Advertising is CLEARLY the reason why this company ranks so high, because the customer service is very, very poor and that is a companies first line of customer contact. I would never recommend this service to anyone.