LegalZoom

I got signed up to do an LLC. I set up a 48 hour call back with an attorney because they only had two attorneys offered to answer my question. Both were 16 days out. Which I was told they have thousands available. No attorney called me so after a week I called in. Several days later they call and say they cancelled my 48 hour call back because I had set up the attorney appointment 16 days out. Rediculous. I have called multiple times no one seems to know what they are doing you have to wait days to speak with a manager and when I finally spoke ot one she said that was they way it worked and that I could wait weeks to talk to an attorney. I called again today and asked for the corporate number. He gave me the regular 800 number to customer care. So I went online.and found it and you can't talk to anyone. I have serious doubts about a company that won't allow you to speak to corporate. I had set up for them to do my taxes and I needed service in 48 states. I thought if I called corporate to let them know that there is a problem I would go forward. You can't talk to corporate. They just loop you back to customer service... Cancelling

Today I had the awesome opportunity to have Nicole to assist me with obtaining what is needed for my EIN # and other services that I needed that I wasn't aware of and the process was completely stress free I appreciated her professional and the way each step was broken down for me to understand I'm glad I visited the site and received the help I needed to be successful!

Joe was professional Knowledgeable and most of all he answered all my questions!to my satisfaction! I was prepared and I had spoken to professionals! Thank you Joe!

I have been looking and talking to different organization and legalzoom made it with ease and grace. I felt very comfortable and at ease and confident with my choice

I had questions about my Trust and how to change it. She was super helpful. I got all my questions answered. I was given an easy way to fix my problem and it was free!

I needed some assistance with many questions and your support personnel, Carrie, did a fantastic and patient job in assisting with these many questions. Thanks, thanks, thanks...

My issue was resolved quickly by chat. Customer service was friendly, understood my issue quickly and resolved it while I was on the chat. So rare to get efficient customer service. Thank you!

If you want no helpful information and yet when you call in, and even if you are part of the company, no one answering the phones will give you any information.

They will not stop a payment plan of $159.00/month although I'm struggling financially and let them know that and tried multiple times with multiple people to stop it. They don't clearly let people know that you are locked in for 2 years. If I don't want to give my money to a company I SHOULD BE ABLE TO MAKE THAT CHOICE. THEY WILL NOT STOP THE PAYMENT PLAN AND CONTINUE TO STEAL MY MONEY WITHOUT MY CONSENT. I spoke to the what she said was the only person I could talk to about it and she started getting very rude all because I couldn't afford their payment plan anymore and want to cancel it. Disgusting. Absolutely horrendouse customer service. Especially during difficult times like this.

The process was seamless, and the agent was extremely knowledgeable. The agent address additional features but allowed me to decide to add on or to complete certain aspects myself.

Despite there was no one to call on the weekend (the website said there was someone to call on weekends but no), the virtual/online person was very helpful.

I signed up to get an LLC package and opted for a payment plan of $136 a month over a 3 month period of time. I was charged a separate charge of $249 that I did not authorize! I made several calls and sent several emails with not response or help. I did how ever talk too 2 different people and was explained that it was a regeistered agent fee. One that's not included in the payment plan that I agreed to and authorized! Now I was also told that $100 of the was for a business license fee from their sister company. When I called them they told me it would cost $299 extra to get the license. All they told me wa go to the tax collectors office and get it there. I was charged $100 for some stupid advice that didn't do a thing to help as everyone knows that's where you have to go! I told them I don't want that service and wanted to be refunded for the charge. I also explained the basic registered agent fee would be fine but not the other stuff and I was told I had to contact the state about it! I want my money refunded for the crap charges the fraudulently made to my account and did not authorize! I filed a complaint with the better business and I'm going to file a complaint with my bank and I'm going to contact the sheriffs department and report them for making fraudulent charges as well if they do not fix what they did! I clearly agreed to the 3 payments not the $249 2 days after the first payment was made! Ya and I never got my company seal as it was included in the package that I am paying for!

Went to another site first and got scammed. Legal zoom works the right way.
And Sean was super clear on his instruction. Walked me through the process all the way.

Agent was very knowledgeable and exemplified great customer service skills. I recommend this site to anyone looking for answers about legal business matters.

This has been the most amazing, fast hassle-free experience I've ever received. Very knowledgeable understanding and caring customer service mixed with a superb high end product.

Ms. Sittie is a highly knowledgeable agent. She answered all my questions. I chatted with her twice and both times, she showed great professionalism. I would recommend her very highly.

Rude agents with manager Elizabeth hanging up the phone on us. Paying for service they failed to deliver and denied appropriate refunds. Do not use this scam company.

Frustrating services and bad quality, It is absolutely fraud. First they try to scare you that the virus could damage your others devices as well, pathetic customer service.

Very good conversation from beginning to end. Very professional and knowledgeable

My Entire experience in creating my NonProfit, from EIN-Registerng with State-501C3 status has been wonderful. The team at LegalZoom has always been there to help and talking to people on the phone has been a refreshing way to get my answers thoroughly answered in a timely manner. I honestly am buzzing about how this process has been and HIGHLY recommend this platform to any new business owner.

I purchased a Patent Search package from Legal Zoom. After paying $299 for the package, I wasn't sure how the information would be delivered, or when. So I logged into my account less than 5 minutes after submitting my order and the status read "Shipping". Checking into what "Shipping" meant, the site stated that the search was complete and the package had been shipped via USPS 2 Day shipping (which doesn't exist). Fast forward to 4 days later, the status still showed "Shipping", but checking again, the site stated "4 Day" shipping. On the 5th day, I received an email with a Cover Letter and my Search Results. The cover letter stated that there were 43 search results for my product. The Search Results pdf form consisted of approximately 4 pages out of the 260 page document and only 18 results. The remaining 256 pages were empty. Not knowing if I still had a package coming via USPS, and wanting the rest of my results, I emailed Legal Zoom via the email address provided. That was about 3 days ago, and I have not received any further communication from Legal Zoom. The results that were produced were hardly worth $2.99, much less $299. Needless to say, I will not be filing a patent with Legal Zoom, and I certainly will never do business with them again. What a horrible service. If you're contemplating doing business with these ripoff artists, do yourself a huge favor and keep searching.

Jason listened to my situation and came up with a solution that met my needs. It is always nice to be able to talk to someone that can actually answer the question witha great solution. Thanks.

I paid Legal Zoom to assist with obtaining a Trademark. Immediately I was bombarded with popups and emails requesting that I purchase more service when the initial service wasn't even complete yet. They were so slow that someone with a similar business name was able to submit and go live a month after I contacted Legal Zoom. Because of mis information, information that I did not want made public was made public. I attempted to contact Legal Zoom by phone and was on hold for over an hour before some person with zero answers finally came on the line. I decided to contact the US Government trademark office directly and was on hold for less than 3 minutes with excellent customer service. I realized that it wasn't necessary to use LegalZoom in the first place and really feel scammed. I basically paid them to make the entire service more difficult and now I've spent hours on the phone trying to correct the mistakes they made while applying for my trademark. If they had any level of customer service I would ask them to correct the information however, I can't even get someone to answer the phone, another call and 50 minutes later still no hour, recording says wait times up to 8 hours. Do not give these people your money they are scam artist.