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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
This can be a complicated process, but having access to this chat makes everything quick and simple.
I needed help getting corporate resolution. Aimee was able to help in a prompt and professional manner.
So happy we could help, John. Thanks so much for sharing and please let us know if we can help with anything else.
Legal zoom called me before I even had time to finish my LLC paperwork and I had a great rep walk me through and verifiy everything I was doing was correct. Couldn't ask for a better experience!
We are happy we could be there for you. Thanks for sharing, Jake.
I had trouble navigating the site at first and Aimee was immediately helpful. Got everything I needed.
Thanks for sharing your review, Sam. We're glad we could help.
Quick friendly service, without a lot of wait time. All questions were answered in a professional manner
So glad we could help John!
Chris K was very knowledgeable about the details with services provided. Made the process stress-free and simple!
This is wonderful feedback that we look forward to sharing with Chris and the team. Thank you for taking the time to share, Shannon, and we wish you the best with your small business.
We are very satisfied with all services by Legal Zoom and we recommend this highly profesional company
Products used:
Incorporation of a business, Registered agen, annual report compliance.
Your feedback has made my day, David! Thank you for your kind feedback.
Eric was able to help me get a copy of my power of attorney from many years ago. He was so helpful. Thank you!
Thanks for sharing your review, Donald. We're glad we could help. Please let us know if we can help with anything else.
I just completed living trust and had several questions on what to do next. Carrie patiently explained each and every step to my satisfaction.
Glad to know that you were satisfied with your experience, Jaideep. Thanks for sharing.
Used for my business, for lots of useful stuff, patents, LLC, living wills, wills, you name it.
Every time, glad I chose legal zoom.
Tip for consumers:
User friendly
Products used:
Living will
Thank you for continuing to place your trust in us, Gililan! Your feedback means It means a lot to us.
Helped me establish an LLC and apply for a business license. Tried it in my own and was completely lost. Legalzoom made it easy
We're happy we could be there for you, David! Thanks for sharing.
Would have preferred to speak in person but couldn't get anyone on the line. That said Aimee was helpful and quick to solve my questions.
Hi Rachael, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
I did not have much time to work through this by myself. LegalZoom was a good tool to help me set up the LLC - little pricy but worth it.
Glad we could help Darrin! Thank You.
I called and in 15min had LegalZoom process mu needs in 3 days then ate lunch n went back to work. So happy thanks.
Tip for consumers:
I'm in good hands now.
Products used:
Premium with add ons
We're happy we could be there for you, Jason. Thank you for taking the time to share.
I received a 100% refund. Shouldnt take a bad review, but at least they stepped up and did the right thing.
Charged me 160 to renew a registered agent for my company. Have asked to have it cancelled several times. I did not need them as my RA. Sent copies of new RA assignment and still could not get them to stop chasing me for 160. Their is no cost with the state other than to change an RA, which I paid. They turned me over to a collection agency. At this point Ive wasted more than 160 of my time. I paid it to make them go away. I would not use this company.
In the process of getting a TM on a logo. I followed all steps and action items from LegalZoom via email and telephone calls. First, they stated they didn't received the Black and White rendering of my jpeg logo file, but they had, they just missed it so this slowed the process by a few days. After the initial search was performed, I received a file for review with three options. 1. Approve and move forward with the application, 2. Stop the process or 3. Schedule a consultation with a LegalZoom attorney. I opted to speak with an attorney, and stated so in a return email. The consultation was scheduled, conducted (Great conversation with a very knowledgeable attorney) and completed on 10/29. I then replied to LegalZoom on 10/30 requesting that they move forward with completing/filing the application with the government. I monitored the progress on 113/15 (or lack thereof in this case) online and it appeared that the next steps had not been taken - specifically completing/filing the application. I called on 11/4/15 and a CSR said I never responded to the email in which they provided me with the initial logo search. I corrected him and he then stated that he then found the email from 10/30 from me. Then he tells me it takes five business days to complete the application to send to me for approval. OK. Now today, I checked the online progress of my order and it still had appeared to not have moved forward. I called again, talked to another CSR today, 11/5/15 and he said the same thing the CSR told me the day before. I asked to speak with a Manager, I was put on hold, he came back to say one was not available, but could receive a call back from one in up to three business days. So technically, if LegalZoom would have taken action on my email response on 10/30, my application should have already been sent to me for my approval. I should not have to shepherd this process and it is very concerning to me that even after two emails and two phone calls, they still cannot get it right. And, whenever speaking with a LegalZoom CSR, they insinuate that the communication breakdown is at my end. Not a good experience.
Tip for consumers:
I received my TM application 0n 11/5, but had to return it because they had my STATE incorrect. While LegalZoom's Social Media Manager reached out and gave a discount for my inconvenience, I am still waiting for the corrected application. The online status still states "Action Required" on my part, but really, the ball is in their court at this point. I had to place another call and send two emails asking to get it by the end of business today. Still no call back from a Customer Service Manager
We're sorry about what occurred with your Trademark order and with your Customer service experience. You deserve better. Usually orders go more smoothly and we apologize that you experienced us at less than our best. I am currently reviewing your order details and I assure you I will assist you in resolving this matter expeditiously. I will contact you directly with more information as it is obtained. Moving forward please feel free to also contact me directly with any questions or concerns via help@legalzoom.com.
Sara listened & communicated honestly and timely with a genuine & sincere demeanor. Unscripted conversation is so rare these days.
We're so pleased to hear about your experience, David! Thank you for sharing.
Canceled my account 2 years ago with them, and now receive a notice of debt for $399... bunch of frauds.
Excellente, very helpful, and patient! She was able to answer all my questions and helped me have a better idea.
Thanks for sharing, Natalia. Please let us know if we can help with anything else.
FOR NAME CHANGES, THERE SITE SHOW THEY CAN DO IT BUT I GOT FROM THEM IS AN APPLICATION FOR NAME CHANGE AND COST 7 TIMES MORE THAN THE COURTHOUSE JUST FOE AN APPLICATION
Hi Ashley, thanks for the feedback, we'll work on making this a better experience.
I placed an order for an LLC formation. They called me before I even finished the questions to assist. Great Service! Highly recommend.
We're happy we could be there for you, thank you for sharing, Christine.
The LegalZoom agent made the process very simple and easy; she understood my request and did her best to get it done. Thanks
And we thank you for sharing your experience, Manny.
Courtney was friendly and professional and assisted me step by step in establishing our LLC! She is truly a valuable asset to Legalzoom.com
Hi Nancy, thanks so much for sharing your experience. We will be sure to let Courtney know!
All papers were provided and the job was done in a timely operation. Outstanding and I would give it a five Star rating.
Thanks Charles, glad we could help!
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Sarah, we really appreciate you sharing your review. Making a complicated process as easy as possible is our goal. Please let us know if we can help with anything else.