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LegalZoom has a rating of 3.7 stars from 1,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 5th among Legal Services sites.
This company responds to reviews on average within 10 days
After four years of not communicating with LegalZoom they were extremely cooperative on getting my account recovered and up to date. When it came to federal law they were prompt to keep me updated on mandates and regulations. Very professional and well mannered business.
The most horrible customer support and the longest wait times I have ever experienced. I purchased an LLC package with all the bells and whistles to include expedited processing. After two months of waiting, broken promises from customer support ("It will be finished today, we are so sorry for the wait..."), many unanswered questions, no contact, hours on the phone and in chat rooms, and a refusal to refund services not rendered, I cannot recommend LegalZoom.
Aimee happily answered all of my questions and went further to offer advice on questions that I did not even think to ask.
I asked about the submission of the SS-4 back to LZ. I was assisted efficiently. Made sure that all my concerns were addressed.
Michelle provided prompt and thoughtful service to assist me with my question. Went beyond what I asked for and provided a quick solution.
Hi Donald, we like to make an effort to WOW our customers so we're glad to see this reflected in your experience. Thanks for taking the time to share and please let us know if we can help with anything else.
Representative was knowledgeable, asked pertinent questions and took down my information. No pressure, and I wasn't rushed.
This makes us happy to hear, Shirley. Thank you so much!
Literally this is what I consider customer service to be I'm 52 and let me say after my first heart attack and was about to have my second when I spoke with joe it literally made my chest stop hurting so I'm going to copy what I said to legalzoom and paste. Let me just say before I start crying that I have NEVER especially since Covid had a person on the phone make me feel so relieved at the most difficult time in my life, I want to call back again but just know that Joe literally made me feel that I know without a doubt what I need to do I can't really afford to spend the money but I know in my heart he's not just making a sale he's literally saving a life that's me that will save many more even after I'm gone but let's hope I can live long enough to get this finished. Joe from the bottom of my heart thank you for the help and the world needs more people like you especially when it's needed the most. The best phone call I think I've ever made in my life no kidding. U should have the biggest paycheck in history because making a call and talking to a human being with answers and compassion isn't found anymore. I don't want to call a company out but let me say that at Amazon in Jacksonville Florida near the airport EVERYTHING is thru an app so it's nice to know at the worst time in our lives it's a great feeling to make one call and get answers that's literally what may have saved my life today and I'm not joking my heart is actually beating normal now
Your feedback has made our day, Tommy! Thank you for your kind words.
Filled out top of the line service package and am able to save it until payday. Asked a few questions and am happy to start business with you.
Thanks for sharing Anna, we are happy to start business with you as well!
God forbid they make a mistake... A PROVEN MISTAKE, where they failed to file my annual report for 2022 without my knowledge, where I have an email showing it was submitted, only to find out when I receive a call that not only did they not file my 2022 report, they did not file my 2023 report as stated. I found out by the firm that I WAS contracted with that my business had been dissolved by my state. So then I call them to find out why this was the case and they literally told me that neither of the documents were filed due to the fact that I had not "answered any autodialer calls they placed" so that I could approve the documents to "verify their accuracy." Isn't that something? They told me that I "refused" calls from a computer-dialed number to verify the information contained in documents they had already sent me an email about, stating that the docs had been sent? Seriously? HOW IS ONE TO VERIFY INFORMATION CONTAINED WITHIN DOCUMENTS THROUGH A TELEPHONE CALL? GOD FORBID YOU ACTUALLY CALL CUSTOMER SERVICE OR ANY OTHER PERSON IN THIS USELESS DAMN COMPANY TO TRY AND GET ANSWERS OR TO GET SOME KIND OF RESOLUTION... THEY DO NOT GIVE A DAMN ABOUT ANYTHING A PERSON HAS TO SAY AND MAKE ALL THE DAMN EXCUSES IN THE WORLD ABOUT WHY THEY CAN'T HELP, OR PLACE YOU ON HOLD THEN NEVER RETURN... WASH RINSE REPEAT... F'G IDIOTS!
Tip for consumers:
They have a "30-day" refund policy and by the time you realize you've been screwed, they say they will not return your money... Atty General of NC has been notified.. As has BBB
* LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Knowledgeable, professional, and I would definitely recommend their services to anyone looking to build a business!
We so love to hear this, Peter! Thanks for sharing.
I was confused with transfer deeds in NC because Legal Zoom did not handle that in NC but Carrie was awesome to help me understand what might be best thing to do
Hi Donald, glad we were able to help in some way. Please let us know if there's anything else we can do.
Wanted to cancel our application for a 501c3. Aimee answered all of our questions. Very friendly and helpful.
Aimee was extremely helpful. I got answer to all my questions. I really appreciate the help.
Thanks,
Shyam
We really appreciate you allowing us the opportunity to help, Shyam. Thanks for sharing your experience.
I'm super excited to go ahead and commence the process for my LLC this week. Thanks Legal Zoom. Mija explained so clearly for my understanding..
This is definitely exciting, we appreciate you for sharing, and we wish you the best with your LLC, Zzhawadi.
Lucky Marven was totally amazing! Helped me tremendously since this is my first time creating a POA. Thank you for time and patience with me!
This is wonderful to hear, Ann! Thank you for sharing.
Julia Routon was so helpful, kind & relatable. She walked me through the entire guide & questionaire to set up the formation of my LLC.
Hi Candace, we appreciate you for sharing your great experience & we are very happy that we could help with your LLC formation.
The Legal Zoom team made this process super easy and efficient walking me through everything I needed for my business and trademarks.
We pride ourselves on being a one stop shop and we appreciate you for noticing, Derick!
My experience was absolutely fantastic! Just to know that I can resolve all of my issues in one place with one person means the world to me.
* LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Worthless they know nothing about your company and don't care to. 2 plus hour wait time to speak to a rep. The worst company I've worked with.
Tip for consumers:
DONT USE THEM
Products used:
LLC formation
What a great guy His knowledge of the products was very refreshing, along with his great personality. Thank you for your help
Thank you so much for your kind words! Your feedback really means a lot to us, John.
Yes I have a question... I am in the process of going into booking of live entertainment... do legal zoom have any documents. That can assist me?
Hi Ron, we are happy to try to help with your legal needs. Please feel free to call us directly at 1-800-773-0888.
Louise was very helpful and knowledgeable. LegalZoom seems to have everything I need to protect my novel and at a fair price.
We loved hearing your experience, Orren! Thank you for sharing and best of luck with your novel.
The agent was super nice and Professional and explained everything very clearly and answered all my questions that I had for her
Great feedback, Joshua! Thank you so much for sharing your experience.
Very knowledgeable, supportive also very kind.
Made it a breeze for the Business LLC. Answered each of the questions I had thoroughly.
Hi Kenneth, thanks for sharing your experience. Glad we could help!
Katie answered all my questions with good information about filing a trademark with Legal Zoom. I appreciated her helpful replies! Good work!
Hi Rich, we appreciate your kind words and we will be sure to let Katie know!
Gain trust and grow your business with customer reviews.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.
Hi Ray, thanks for sharing your review and glad we addressed all your concerns. Please let us know if we can help with anything else.